Medical Assistant - Full Time - Rheumatology (may be eligible for $1,000 sign on bonus)

Barton Health South Lake Tahoe, CA 96150, US

Summary of Position:

The Medical Assistant (MA) works with all members of the care team by performing a variety of clinical and administrative patient-related duties as established in the roles and responsibilities defined below. The MA works to fulfill a variety of patient needs and ensures smooth patient flow within the department. The MA provides comfortable, safe, professional care for clinic patients, and provides all assistance required to successfully schedule and complete patient appointments. The MA demonstrates the ability to meet the needs and provide services to all age-groups from infancy to geriatrics and is competent in providing services to a culturally diverse population.

Qualifications

Education:

● High school diploma or GED preferred.

● College level coursework in the delivery of care in a medical clinic preferred.

● Medical Assistant certification as recognized by The Medical Board of California or a nationally recognized certification agency.

● OR completion of a Medical Assistant program including a clinical externship

● OR one year of recent Medical Assistant experience.

● Ability to obtain certification as recognized by the Medical Board of California or a nationally recognized certification agency within 18 months of hire.

Minimum Experience:

● One to three years’ recent experience as a Medical Assistant preferred

● Float MA positions require at least two years of recent MA experience

● Ambulatory care/physician office experience preferred.

● Patient Centered Medical Home or Patient Centered Specialty Practice experience preferred.

Knowledge/Skills/Abilities:

● Proficiency in clinical skills and office procedures.

● Computer and keyboard experience, including charting in electronic medical records.

● Excellent communication and customer service skills, flexible, and strong sense of teamwork.

● Ability to effectively communicate in English, in compliance with patient safety standards. Bilingual abilities preferred.

● Working knowledge of quality improvement measures and the Patient-Centered Medical Home.

Certifications/Licensure:

● Current Basic Life Support for Healthcare Providers certification from the American Heart Association, or ability to obtain prior to start date.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.

● The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

● The employee is occasionally required to climb or balance; stoop, kneel, or crouch for extended periods of time.

● Specific vision abilities required by this job include close vision, adequate near and distant vision, color vision, and the ability to adjust focus.

● Lifts, positions, pushes and/or transfer patients.

● The employee must occasionally lift and/or move up to 50 pounds.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Routine Hospital/Healthcare & Office/Administrative conditions.

● Contact with patients and guests under a wide variety of circumstances.

● Regularly exposed to the risk of bloodborne diseases.

● Exposure to infections and contagious disease.

● Exposed to hazardous anesthetic agents, body fluids and waste.

● Subject to hazards of flammable and explosive gases.

● Subject to varying and unpredictable situations, including the handling of urgent, emergent or crisis situations.

● Subject to pressure due to irregular hours, (Urgent Care: weekend hours, holiday hours) frequent interruptions and stressful situations due to multiple demands.

● Occasional travel to various health system locations.

Essential Functions

1. Provides consistently exceptional care at all times.

2. Support the quality programs and processes of the Barton Patient Centered Medical Home (PCMH) or Patient Centered Specialty Practice teams

3. Assists the care team by collecting patient care data and reports findings to licensed staff. Escorts patients to exam rooms, takes weight and vital signs and obtains chief complaint/ reason for visit. Obtains social, family, personal and surgical history, reviews current medications with dosage, documents pharmacy preference, allergies and adverse drug reactions, conducts all appropriate health screenings and documents fall risk, performs point of care testing.

4. Assists licensed staff with minor diagnostic procedures and treatments, including sterilizing and setting up instruments, preparing examination rooms and instruments, assisting provider with procedure and stocking supplies.

5. At the direction of licensed staff, provides understandable explanations, and educates patients and families regarding treatments and interventions.

6. Schedules patients for testing procedures. Obtains tests results and ensures that lab reports, x-rays, outside progress notes/medical records, and other information is in the medical record prior to the appointment.

7. Labels and maintains proper storage for specimens and tests.

8. Processes requests for prescription medication refills according to protocol.

9. Administers medications within scope of practice and training.

10. Cleans and disinfects room counters, exam tables and instruments after each use.

11. Recognizes signs and symptoms of acute medical or physiological conditions and immediately reports such circumstances to a registered nurse, mid-level provider or physician.

12. Documents all aspects of patient care in the electronic medical record system. Assists with charge capture entry as needed.

13. Cross trains to cover other departments and flexibility to cover as needed.

14. Actively participates in team huddles and care team meetings.

15. Responds to the needs of the department by performing other duties, as necessary.

Share this job

Related Jobs

Medical Assistant - Full Time - Specialty Clinic, Incline NV (may be eligible for $1,000 sign on bonus)

Barton Health Incline Village, NV

*** This position will rotate clinics in Incline Village, South Lake Tahoe and Stateline *** Summary of Position: The Medical Assistant (MA) works with all members of the care team by performing a variety of clinical and administrative patient-related duties as established in the roles and responsibilities defined below. The MA works to fulfill a variety of patient needs and ensures smooth patient flow within the department. The MA provides comfortable, safe, professional care for clinic patients, and provides all assistance required to successfully schedule and complete patient appointments. The MA demonstrates the ability to meet the needs and provide services to all age-groups from infancy to geriatrics and is competent in providing services to a culturally diverse population. Qualifications Education: ● High school diploma or GED preferred. ● College level coursework in the delivery of care in a medical clinic preferred. ● Medical Assistant certification as recognized by The Medical Board of California or a nationally recognized certification agency. ● OR completion of a Medical Assistant program including a clinical externship ● OR one year of recent Medical Assistant experience. ● Ability to obtain certification as recognized by the Medical Board of California or a nationally recognized certification agency within 18 months of hire. Minimum Experience: ● One to three years’ recent experience as a Medical Assistant preferred ● Float MA positions require at least two years of recent MA experience ● Ambulatory care/physician office experience preferred. ● Patient Centered Medical Home or Patient Centered Specialty Practice experience preferred. Knowledge/Skills/Abilities: ● Proficiency in clinical skills and office procedures. ● Computer and keyboard experience, including charting in electronic medical records. ● Excellent communication and customer service skills, flexible, and strong sense of teamwork. ● Ability to effectively communicate in English, in compliance with patient safety standards. Bilingual abilities preferred. ● Working knowledge of quality improvement measures and the Patient-Centered Medical Home. Certifications/Licensure: ● Current Basic Life Support for Healthcare Providers certification from the American Heart Association, or ability to obtain prior to start date. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. ● The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. ● The employee is occasionally required to climb or balance; stoop, kneel, or crouch for extended periods of time. ● Specific vision abilities required by this job include close vision, adequate near and distant vision, color vision, and the ability to adjust focus. ● Lifts, positions, pushes and/or transfer patients. ● The employee must occasionally lift and/or move up to 50 pounds. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● Routine Hospital/Healthcare & Office/Administrative conditions. ● Contact with patients and guests under a wide variety of circumstances. ● Regularly exposed to the risk of bloodborne diseases. ● Exposure to infections and contagious disease. ● Exposed to hazardous anesthetic agents, body fluids and waste. ● Subject to hazards of flammable and explosive gases. ● Subject to varying and unpredictable situations, including the handling of urgent, emergent or crisis situations. ● Subject to pressure due to irregular hours, (Urgent Care: weekend hours, holiday hours) frequent interruptions and stressful situations due to multiple demands. ● Occasional travel to various health system locations. Essential Functions 1. Provides consistently exceptional care at all times. 2. Support the quality programs and processes of the Barton Patient Centered Medical Home (PCMH) or Patient Centered Specialty Practice teams 3. Assists the care team by collecting patient care data and reports findings to licensed staff. Escorts patients to exam rooms, takes weight and vital signs and obtains chief complaint/ reason for visit. Obtains social, family, personal and surgical history, reviews current medications with dosage, documents pharmacy preference, allergies and adverse drug reactions, conducts all appropriate health screenings and documents fall risk, performs point of care testing. 4. Assists licensed staff with minor diagnostic procedures and treatments, including sterilizing and setting up instruments, preparing examination rooms and instruments, assisting provider with procedure and stocking supplies. 5. At the direction of licensed staff, provides understandable explanations, and educates patients and families regarding treatments and interventions. 6. Schedules patients for testing procedures. Obtains tests results and ensures that lab reports, x-rays, outside progress notes/medical records, and other information is in the medical record prior to the appointment. 7. Labels and maintains proper storage for specimens and tests. 8. Processes requests for prescription medication refills according to protocol. 9. Administers medications within scope of practice and training. 10. Cleans and disinfects room counters, exam tables and instruments after each use. 11. Recognizes signs and symptoms of acute medical or physiological conditions and immediately reports such circumstances to a registered nurse, mid-level provider or physician. 12. Documents all aspects of patient care in the electronic medical record system. Assists with charge capture entry as needed. 13. Cross trains to cover other departments and flexibility to cover as needed. 14. Actively participates in team huddles and care team meetings. 15. Responds to the needs of the department by performing other duties, as necessary.

Medical Assistant - Full Time - Physiatry NV (may be eligible for $1,000 sign on bonus)

Barton Health Stateline, NV

*** Travel to Carson City *** Summary of Position: The Medical Assistant (MA) works with all members of the care team by performing a variety of clinical and administrative patient-related duties as established in the roles and responsibilities defined below. The MA works to fulfill a variety of patient needs and ensures smooth patient flow within the department. The MA provides comfortable, safe, professional care for clinic patients, and provides all assistance required to successfully schedule and complete patient appointments. The MA demonstrates the ability to meet the needs and provide services to all age-groups from infancy to geriatrics and is competent in providing services to a culturally diverse population. Qualifications Education: ● High school diploma or GED preferred. ● College level coursework in the delivery of care in a medical clinic preferred. ● Medical Assistant certification as recognized by The Medical Board of California or a nationally recognized certification agency. ● OR completion of a Medical Assistant program including a clinical externship ● OR one year of recent Medical Assistant experience. ● Ability to obtain certification as recognized by the Medical Board of California or a nationally recognized certification agency within 18 months of hire. Minimum Experience: ● One to three years’ recent experience as a Medical Assistant preferred ● Float MA positions require at least two years of recent MA experience ● Ambulatory care/physician office experience preferred. ● Patient Centered Medical Home or Patient Centered Specialty Practice experience preferred. Knowledge/Skills/Abilities: ● Proficiency in clinical skills and office procedures. ● Computer and keyboard experience, including charting in electronic medical records. ● Excellent communication and customer service skills, flexible, and strong sense of teamwork. ● Ability to effectively communicate in English, in compliance with patient safety standards. Bilingual abilities preferred. ● Working knowledge of quality improvement measures and the Patient-Centered Medical Home. Certifications/Licensure: ● Current Basic Life Support for Healthcare Providers certification from the American Heart Association, or ability to obtain prior to start date. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. ● The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. ● The employee is occasionally required to climb or balance; stoop, kneel, or crouch for extended periods of time. ● Specific vision abilities required by this job include close vision, adequate near and distant vision, color vision, and the ability to adjust focus. ● Lifts, positions, pushes and/or transfer patients. ● The employee must occasionally lift and/or move up to 50 pounds. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● Routine Hospital/Healthcare & Office/Administrative conditions. ● Contact with patients and guests under a wide variety of circumstances. ● Regularly exposed to the risk of bloodborne diseases. ● Exposure to infections and contagious disease. ● Exposed to hazardous anesthetic agents, body fluids and waste. ● Subject to hazards of flammable and explosive gases. ● Subject to varying and unpredictable situations, including the handling of urgent, emergent or crisis situations. ● Subject to pressure due to irregular hours, (Urgent Care: weekend hours, holiday hours) frequent interruptions and stressful situations due to multiple demands. ● Occasional travel to various health system locations. Essential Functions 1. Provides consistently exceptional care at all times. 2. Support the quality programs and processes of the Barton Patient Centered Medical Home (PCMH) or Patient Centered Specialty Practice teams 3. Assists the care team by collecting patient care data and reports findings to licensed staff. Escorts patients to exam rooms, takes weight and vital signs and obtains chief complaint/ reason for visit. Obtains social, family, personal and surgical history, reviews current medications with dosage, documents pharmacy preference, allergies and adverse drug reactions, conducts all appropriate health screenings and documents fall risk, performs point of care testing. 4. Assists licensed staff with minor diagnostic procedures and treatments, including sterilizing and setting up instruments, preparing examination rooms and instruments, assisting provider with procedure and stocking supplies. 5. At the direction of licensed staff, provides understandable explanations, and educates patients and families regarding treatments and interventions. 6. Schedules patients for testing procedures. Obtains tests results and ensures that lab reports, x-rays, outside progress notes/medical records, and other information is in the medical record prior to the appointment. 7. Labels and maintains proper storage for specimens and tests. 8. Processes requests for prescription medication refills according to protocol. 9. Administers medications within scope of practice and training. 10. Cleans and disinfects room counters, exam tables and instruments after each use. 11. Recognizes signs and symptoms of acute medical or physiological conditions and immediately reports such circumstances to a registered nurse, mid-level provider or physician. 12. Documents all aspects of patient care in the electronic medical record system. Assists with charge capture entry as needed. 13. Cross trains to cover other departments and flexibility to cover as needed. 14. Actively participates in team huddles and care team meetings. 15. Responds to the needs of the department by performing other duties, as necessary.

Medical Assistant

Parkland Health (TX) Dallas, TX

Location: Ambulatory Surgery Center Primary Purpose This role functions as an integral member of the medical home team in providing direct patient care. This role assists physicians, mid level providers, nurses, and other medical staff by performing administrative and clinical duties under the direction of physician. This role reports to the nurse manager or designee, who is responsible for administrative supervision and orientation to the area's policies and procedures. This role obtains vital signs, perform preventive screenings, maintains an inventory of appropriate supplies, ensures safe and efficient patient flow, tracks high-risk referrals and lab tests, facilitates safe transitions of care, organizes the practice environment to assure patient safety and quality health outcomes, and contributes to HEDIS and designated quality measures. The individual displays responsible behaviors, communicates effectively to others and functions at the highest level based on scope of practice. Education •Must have completed training through an accredited Medical Assistant training program. Experience •None. Certification/Registration/Licensure •Must have a current healthcare provider BLS for Healthcare Providers certification within 90 days of hire and/or placement in job from one of the following: American Heart Association American Red Cross Rescuer Military Training Network •Current incumbents in the role as of 7/1/2023 must obtain a health care provider BLS for Healthcare Providers certification no later than 9/30/2023. Skills or Special Abilities •Must be able to demonstrate basic patient skills and skill in the use of supplies and assigned equipment. •Must be able to communicate effectively with patients, families, and PHHS staff. •Must be able to demonstrate patient centered/patient valued behaviors. Responsibilities Administrative Responsibilities: Review daily appointment schedule with relevant staff and develops a plan for patient care activities. Obtains external medical and immunization records prior to appointment; Forwards clinical information to internal or external specialty services in a timely manner; Process lab letters, phone calls, prescription refill requests, referrals and forms, and obtain prior authorizations for medications, referrals and tests per insurance requirements; Track labs and referrals, scans and indexes appropriate documents; documents all communication with patient per EHR standards. Collaborates with team to accommodate same day requests, checks, and responds to email and pools daily. Ensures work area is stocked with current forms for daily work and computer downtime. Demonstrates proficiency in the use of required computer systems. Clinical Responsibilities: Prepare and assess patients for visit. Ensure exam rooms are neat, clean, and stocked per infection control standards. Observe, record and report patient responses to medical care provided during appointment. Assist with office procedures and collection of specimens. Adhere to infection control and hand hygiene guidelines during all patient care activities. Recognize and adhere to Joint Commission Safety policies. Report safety concerns promptly by following the chain of command established in the area. Performs Environmental of Care and laboratory quality control per policies. Ability to travel to other locations as assigned, and contribute to team and clinic operations by cross-covering co-workers during training, meetings, lunch, and/or as needed per scope, competency and education. Professional Development Responsibilities: Constructively participate in employee engagement activities, patient satisfaction activities, performance improvement projects, departmental and committee meetings; shares ideas and best practices for improving operational and clinical workflow. Complete all required training prior to due date. May administer unit dose medications under the direction of the delegating physician according to departmental policies and procedures after successful completion of competencies and signed Physician-MA delegation form. Job Accountabilities Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding. Requisition ID: 989900

LVN or Medical Assistant (Allergy)

Austin Regional Clinic Cedar Park, TX

ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ RESPONSIBILITIES: Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. Refills medication following the ARC refill protocols. Accurately and completely rooms patients, takes and documents vital signs, prepares patients for provider exam Follows clinic protocols and directions given by nursing team leader or supervisor. Performs diagnostic testing including but not limited to EKGs, audiograms, tympanograms, spirometry, and visual screenings with reporting and documentation as appropriate. Monitors inventory of medical and/or office supplies and equipment, ensuring units and/or rooms are properly stocked and supplies are current and not expired. Orders supplies as needed. Responsible for reviewing both Provider refill in basket and assisting with daily medication refill request using the ARC refill protocol. Responsible for reviewing EPIC triage call in basket for any callbacks. Cleans patient rooms as needed, including proper handling of dirty laundry. Ensures laundry cart is stocked with fresh linens on a daily basis. May assist providers with sigmoidoscopy exams and cardiac stress testing by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam. Reports and documents appropriately. Maintains equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.) Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. Regular and dependable attendance. Follows the core competencies set forth by the Company, which are available for review on CMSweb. Works holiday shift(s) as required by Company policy. LVN: Administers medications and injections. Provides direct nursing care to patients and distributes medications and treatments under physician order according to accepted standards of care. Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance. May provide vaccine management including ordering and monitoring vaccine usage/wastage, facilitating the maintenance of the vaccines, participating in educational opportunities, utilizing the Texas Vaccine for Children Provider Manual, and completing reportable documentation as recommended by Texas Department of State Health Services. May facilitate the implementation, monitoring and evaluation of the immunization program. Calls patients and informs of lab results. Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. Participates in the orientation of new employees. Staff Medical Assistant: Provides patients with educational materials as directed. Administers medication under physician’s direction and within the scope of practice as demonstrated by completion of training and testing. Responsible for reviewing result note in basket and calling /informing patients of normal lab results. Reviews provider instructions regarding abnormal results. QUALIFICATIONS: LVN: Education: High school diploma or equivalent. Graduation from an accredited school of vocational nursing. Experience: Previous experience in an ambulatory or acute care setting preferred. Required Certificate/License: Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas and current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card required. Will be required to maintain a current vocational nursing license and CPR certification during employment. Knowledge, Skills and Abilities: ● Ability to engage others, listen and adapt response to meet others’ needs. ● Ability to align own actions with those of other team members committed to common goals. ● Excellent computer and keyboarding skills, including familiarity with Windows. ● Excellent verbal and written communication skills. ● Ability to manage competing priorities. ● Ability to perform job duties in a professional manner at all times. ● Ability to understand, recall, and communicate, factual information. ● Ability to understand, recall, and apply oral and/or written instructions or other information. ● Ability to organize thoughts and ideas into understandable terminology. ● Ability to apply common sense in performing job. ● Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role ● Skill in nursing practices within the scope of responsibilities assigned to this role ● Skill in organization and efficiency ● Excellent customer service skills. ● Excellent interpersonal & problem solving skills. ● Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast –paced environment ● Ability to have excellent attention to detail. Staff Medical Assistant: Required: High school diploma or equivalent. Required to meet one of the following: Medical Assistant experience, or CNA/EMT/PCT(or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or Graduate of a medical assistant program. Preferred: Six (6) months or more experience as a Medical Assistant. Certificate/License Medical Assistant certification preferred. Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required. Knowledge, Skills and Abilities Ability to administer medications & injections within scope of position within 90 days of hire. Knowledge of medical terminology. Excellent organizational skills. Excellent phone listening skills. Ability to multi-task in a fast-paced environment and manage competing priorities. Excellent customer service skills. Excellent verbal and written communication skills. Excellent interpersonal & problem solving skills. Ability to work in a team environment. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to engage others, listen and adapt response to meet others’ needs. Ability to align own actions with those of other team members committed to common goals. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to manage competing priorities. Ability to perform job duties in a professional manner at all times. Ability to understand, recall, and communicate, factual information. Ability to understand, recall, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to apply common sense in performing job. Work Schedule: Monday - Friday; 8a-5p

Certified Medical Assistant Care Guide

OSF HealthCare Peoria, IL

Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $20.41 - $24.01/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position. Overview POSITION SUMMARY: The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need. Qualifications REQUIRED QUALIFICATIONS: Education: High school diploma/GED and completion of a medical assistant (MA) program, certification course, or equivalent MA training/experience. Licensure/ Certification: CMA-Certified Medical Assistant current certification by one the following approved certifying agencies : American Association of Medical Assistants (AAMA), earning CMA credential. American Medical Technologists (AMT), earning RMA credential. National Center for Competency Testing (NCCT), earning NCMA credential. National HealthCare Association (NHA), earning CCMA credential. American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date. National Association for Health Professionals (NAHP). American Allied Health (AAH). Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. This position requires specific knowledge and training related to the performance of administrative skills, technical / clinical skills and medical procedures commonly performed in a medical practice setting. PREFERRED QUALIFICATIONS: Experience: Previous experience as a medical office assistant or CNA or equivalent, previous experience with an electronic health record and phlebotomy. Other Skills/ Knowledge: Knowledge of medical terminology. Knowledge of Epic. Exceptional customer service and phone etiquette. Ability to maintain effective and organized systems to ensure timely patient flow. Ability to perform phlebotomy and administer injections. OSF HealthCare is an Equal Opportunity Employer.