Contact Center RN - Call Center - FT 1.0 (80 hrs biweekly) (72883)

In an environment of continuous quality improvement, the Contact Center RN is responsible for assisting in the centralized call center providing complex clinical care in the form of triage, health information, access and follow up to patients. Uses medically-approved nursing assessment guidelines, educational knowledge base and nursing experience to determine level of urgency and medical evaluation of patient’s situation. The nurse is responsible for assessing caller’s needs, developing a care plan based upon phone assessment and directing patient to appropriate healthcare provider/facility if required. The position documents information provided to patients and obtained from patients in any/all applicable electronic health record systems. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times. Job Functions: Provide non-diagnostic telephone assessment of patient’s symptoms and situation through medically approved nursing assessment guidelines. Exercises independent judgment in working with the patient to determine the level of urgency and timeframe for identified evaluation/referrals based on nature of symptoms/concerns. Provides timely referrals to appropriate department/service lines for follow up evaluation based on patient’s concerns/symptoms. Completes computerized call documentation in accurate and timely manner in accordance with established health system and department standards, goals and objectives. Provides needs assessment and age specific health education for assigned patient population. Provides non-clinical management of incoming/outgoing calls. Assists in providing patient access to the services of the health system including physician referral, screening and class registration and other services. Maintains knowledge of regulations, policies, laws and guidelines that impact the contact center. Follows established internal controls that promote adherence to applicable state/federal laws and the program requirements of accreditation agencies. Identifies ways to improve work processes and improve customer satisfaction. Collects data and helps analysis for patterns or trends. Assumes all other duties and responsibilities as necessary. Data Analyst RN Provides principle support of LVM and Meditech applications within the Contact Center scope of practice by maintaining thorough understanding of the software and interfaces. Assesses proper software integration and interfacing with other systems to ensure quality data for daily use and reporting purposes. Provides timely and relevant reports monthly and quarterly for department and medical director that identify individual performance compared to colleagues and national benchmarks (as available). Provides daily assistance to staff experiencing technical problems and/or attempting to access/navigate software. Assists in training and coordination of both onsite and offsite staff technical needs. Liaison between IT, vendor and Contact Center for daily usage and projects as assigned. Conducts quality control checks to ensure integrity of data. Minimum Education/Experience Required: Current licensure in the State of Ohio/West Virginia as a Registered Nurse required. Minimum 5 years nursing experience preferred. Special Knowledge, Skills, Training: Utilizes sound clinical judgment and decision making skills to perform triage and follow up on patient care using current state established protocols, multidisciplinary plan of care and clinical area specific standards. Exhibits excellent customer service skills and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Outstanding written, verbal, telephone and interpersonal communications skills, including time management and ability to prioritize tasks. Ability to work effectively with minimal supervision. General office abilities including typing (no less than 20 words/minute), faxing. Reading comprehension skills and computer literacy required. Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended. Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits . Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer. Memorial Health System is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027 , or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov . * Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.

RN

Med-Surg

Full-time

3 days ago

Registered Nurse - Selby Medical Surgical - FT 0.9 (72 hrs biweekly) (72832)

Memorial Health System Marietta, OH

In an environment of continuous quality improvement, t he Registered Nurse is responsible for rendering professional nursing care and directs and guides patient teaching and activities of ancillary personnel . Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times. Job Functions: Participates in bedside shift report/handoff. Performs hourly rounding. Obtains required patient assessments and reassessments per nursing policy. Develops a plan of care and teaching plan based on assessed needs of patient and family. Revises as needed per hospital policy. Coordinates timely, adequate teaching to patient/family/significant other in preparation for discharge and documents appropriately. Implements and monitors nursing interventions. Consistently documents assessments, interventions, and outcomes in Meditech within required timeframe. Participates in interdisciplinary rounding and collaborates with team members to identify patient needs. Recognizes changes in patient conditions and communicates with physician using SBAR. Effectively manages patient care and delegates appropriately according to the needs of the patient and the skill of the caregiver. Utilizes appropriate interpersonal communication which facilitates productive relationships with other team members. Facilitates a positive and caring relationship with others by utilizing trust and mutual respect. Establishes a therapeutic relationship between patient, family and self, based on empathy and trust. Promotes a positive patient experience. Seeks help from appropriate resources as needed. Maintains current knowledge of and practices within the scope of hospital policies. Clarifies any unclear communication between members of the healthcare team. Uses proper channels of authority in communicating information. Collects Data related to physical, psychological and psychosocial health status. Develops a plan of care and teaching plan based on assessed needs of patient and family. Revises same as diagnosis and needs dictate. As part of the nursing process, performs admission, handoff, transfer and discharge procedures. Coordinates with physician’s plan of care, the admission assessment and discharge needs. Maintains compliance in RQI. Assumes all other duties and responsibilities as necessary. Charge Nurse: In addition to above essential functions, the charge nurse will also : Complete daily nurse leader rounds. Perform shift checks as assigned. Assists with completion of chart audits for nursing documentation as required. Complete staff assignments taking into account the skill level and acuity of patient assignment. Manages throughput on the nursing unit and make changes to assignments as needed. Reports to the nursing unit manager any problems in regards to performance, safety, staffing, behavior, etc. Assists with conflict resolution in the absence of the nursing manager in collaboration with the house supervisor. Role models positive behaviors with staff including integrity, fairness and consistency. Agent for change for the department. Assigned and assist as super user for completion of incident report. Minimum Education/Experience Required: Current licensure in the State of Ohio or if working in WV will need a WV license as a Registered Nurse. BLS required upon hire. ACLS within 1 year of employment required. Special Knowledge, Skills, Training: Verbal, clerical, numerical, and manual dexterity, color vision and near visual acuity, proper lifting techniques and body mechanics. Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended. Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits . Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer. Memorial Health System is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027 , or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov . * Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.

Registered Nurse - Cardiac Telemetry (3 South) - FT 0.9 (72 hrs biweekly) (72306)

Memorial Health System Marietta, OH

In an environment of continuous quality improvement, t he Registered Nurse is responsible for rendering professional nursing care and directs and guides patient teaching and activities of ancillary personnel . Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times. Job Functions: Participates in bedside shift report/handoff. Performs hourly rounding. Obtains required patient assessments and reassessments per nursing policy. Develops a plan of care and teaching plan based on assessed needs of patient and family. Revises as needed per hospital policy. Coordinates timely, adequate teaching to patient/family/significant other in preparation for discharge and documents appropriately. Implements and monitors nursing interventions. Consistently documents assessments, interventions, and outcomes in Meditech within required timeframe. Participates in interdisciplinary rounding and collaborates with team members to identify patient needs. Recognizes changes in patient conditions and communicates with physician using SBAR. Effectively manages patient care and delegates appropriately according to the needs of the patient and the skill of the caregiver. Utilizes appropriate interpersonal communication which facilitates productive relationships with other team members. Facilitates a positive and caring relationship with others by utilizing trust and mutual respect. Establishes a therapeutic relationship between patient, family and self, based on empathy and trust. Promotes a positive patient experience. Seeks help from appropriate resources as needed. Maintains current knowledge of and practices within the scope of hospital policies. Clarifies any unclear communication between members of the healthcare team. Uses proper channels of authority in communicating information. Collects Data related to physical, psychological and psychosocial health status. Develops a plan of care and teaching plan based on assessed needs of patient and family. Revises same as diagnosis and needs dictate. As part of the nursing process, performs admission, handoff, transfer and discharge procedures. Coordinates with physician’s plan of care, the admission assessment and discharge needs. Maintains compliance in RQI. Assumes all other duties and responsibilities as necessary. Charge Nurse: In addition to above essential functions, the charge nurse will also : Complete daily nurse leader rounds. Perform shift checks as assigned. Assists with completion of chart audits for nursing documentation as required. Complete staff assignments taking into account the skill level and acuity of patient assignment. Manages throughput on the nursing unit and make changes to assignments as needed. Reports to the nursing unit manager any problems in regards to performance, safety, staffing, behavior, etc. Assists with conflict resolution in the absence of the nursing manager in collaboration with the house supervisor. Role models positive behaviors with staff including integrity, fairness and consistency. Agent for change for the department. Assigned and assist as super user for completion of incident report. Minimum Education/Experience Required: Current licensure in the State of Ohio or if working in WV will need a WV license as a Registered Nurse. BLS required upon hire. ACLS within 1 year of employment required. Special Knowledge, Skills, Training: Verbal, clerical, numerical, and manual dexterity, color vision and near visual acuity, proper lifting techniques and body mechanics. Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended. Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits . Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer. Memorial Health System is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027 , or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov . * Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.

Registered Nurse - ICU / CVICU (4 West) - FT 0.9 (72 hrs biweekly) (72463)

Memorial Health System Marietta, OH

In an environment of continuous quality improvement, the Registered Nurse is responsible for rendering professional nursing care and directs and guides patient teaching and activities of ancillary personnel. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times. Job Functions: Participates in bedside shift report/handoff. Performs hourly rounding. Obtains required patient assessments and reassessments per nursing policy. Revises as needed per hospital policy. Coordinates timely, adequate teaching to patient/family/significant other in preparation for discharge and documents appropriately. Implements and monitors nursing interventions. Consistently documents assessments, interventions, and outcomes in Meditech within required timeframe. Participates in interdisciplinary rounding and collaborates with team members to identify patient needs. Recognizes changes in patient conditions and communicates with physician using SBAR. Effectively manages patient care and delegates appropriately according to the needs of the patient and the skill of the caregiver. Utilizes appropriate interpersonal communication which facilitates productive relationships with other team members. Facilitates a positive and caring relationship with others by utilizing trust and mutual respect. Establishes a therapeutic relationship between patient, family, and self, based on empathy and trust. Promotes a positive patient experience. Seeks help from appropriate resources as needed. Maintains current knowledge of and practices within the scope of hospital policies. Clarifies any unclear communication between members of the healthcare team. Uses proper channels of authority in communicating information. Collects Data related to physical, psychological, and psychosocial health status. Develops a plan of care and teaching plan based on assessed needs of patient and family. Revises same as diagnosis and needs dictate. As part of the nursing process, performs admission, handoff, transfer, and discharge procedures. Coordinates with physician’s plan of care, the admission assessment and discharge needs. Maintains compliance in RQI. Assumes all other duties and responsibilities as necessary. Minimum Education/Experience Required: Current licensure in the State of Ohio or if working in WV will need WV Licensure as a Registered Nurse required. BLS required upon hire. ACLS within 1 year of employment required. ASLS certification preferred upon hire. Stroke Education is required during orientation, and may include, but not limited to, access to stroke policies, completion of on-line stroke module education, NIHSS, ASLS & T-PA administration. Special Knowledge, Skills, Training: Verbal, clerical, numerical, and manual dexterity, color vision and near visual acuity, proper lifting techniques and body mechanics Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended. Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits . Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer. Memorial Health System is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027 , or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov . * Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.

Registered Nurse - Cardiac Telemetry (3 South) - FT 0.9 (72 hrs biweekly) (72314)

Memorial Health System Marietta, OH

In an environment of continuous quality improvement, t he Registered Nurse is responsible for rendering professional nursing care and directs and guides patient teaching and activities of ancillary personnel . Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times. Job Functions: Participates in bedside shift report/handoff. Performs hourly rounding. Obtains required patient assessments and reassessments per nursing policy. Develops a plan of care and teaching plan based on assessed needs of patient and family. Revises as needed per hospital policy. Coordinates timely, adequate teaching to patient/family/significant other in preparation for discharge and documents appropriately. Implements and monitors nursing interventions. Consistently documents assessments, interventions, and outcomes in Meditech within required timeframe. Participates in interdisciplinary rounding and collaborates with team members to identify patient needs. Recognizes changes in patient conditions and communicates with physician using SBAR. Effectively manages patient care and delegates appropriately according to the needs of the patient and the skill of the caregiver. Utilizes appropriate interpersonal communication which facilitates productive relationships with other team members. Facilitates a positive and caring relationship with others by utilizing trust and mutual respect. Establishes a therapeutic relationship between patient, family and self, based on empathy and trust. Promotes a positive patient experience. Seeks help from appropriate resources as needed. Maintains current knowledge of and practices within the scope of hospital policies. Clarifies any unclear communication between members of the healthcare team. Uses proper channels of authority in communicating information. Collects Data related to physical, psychological and psychosocial health status. Develops a plan of care and teaching plan based on assessed needs of patient and family. Revises same as diagnosis and needs dictate. As part of the nursing process, performs admission, handoff, transfer and discharge procedures. Coordinates with physician’s plan of care, the admission assessment and discharge needs. Maintains compliance in RQI. Assumes all other duties and responsibilities as necessary. Charge Nurse: In addition to above essential functions, the charge nurse will also : Complete daily nurse leader rounds. Perform shift checks as assigned. Assists with completion of chart audits for nursing documentation as required. Complete staff assignments taking into account the skill level and acuity of patient assignment. Manages throughput on the nursing unit and make changes to assignments as needed. Reports to the nursing unit manager any problems in regards to performance, safety, staffing, behavior, etc. Assists with conflict resolution in the absence of the nursing manager in collaboration with the house supervisor. Role models positive behaviors with staff including integrity, fairness and consistency. Agent for change for the department. Assigned and assist as super user for completion of incident report. Minimum Education/Experience Required: Current licensure in the State of Ohio or if working in WV will need a WV license as a Registered Nurse. BLS required upon hire. ACLS within 1 year of employment required. Special Knowledge, Skills, Training: Verbal, clerical, numerical, and manual dexterity, color vision and near visual acuity, proper lifting techniques and body mechanics. Compensation Details: Education, experience, and tenure may be considered along with internal equity when job offers are extended. Benefits: Memorial Health System is proud to offer an affordable, comprehensive benefit package to all full time and flex time employees. To learn more about the many benefits we offer, please visit our website at www.mhsystem.org/benefits . Bonus Eligibility: Available to qualifying full or flex time employees. Eligibility will be determined upon offer. Memorial Health System is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at https://www.ocio.usda.gov/document/ad-3027 , or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, S.W., Stop 9410, Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov . * Memorial Health System is a federal drug-free workplace. This policy prohibits marijuana use by employees.

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