Lead CNA Concierge

Highland Park Rehabilitation & Care Aurora, CO 80010, US

$27 - $32 / hour

Lead CNA / Concierge

We are looking for an outgoing, organized, and compassionate Lead CNA / Concierge to own the new resident experience from arrival through their first weeks in our facility.

What You'll Do

Monitor upcoming admissions and ensure rooms are ready before arrival
Greet new residents and families and help get them settled
Obtain admission weights and vital signs
Unpack/organize belongings and complete inventory sheets
Complete Admission Agreement Packets
Perform admission "tuck-ins" and ensure residents are comfortable
Complete resident check-ins at 24, 48 & 72 hours, then weekly
Identify concerns and communicate them quickly to the appropriate department
Provide facility tours to prospective residents and families
Assist Social Services with resident needs and miscellaneous tasks

What We're Looking For

Current CNA certification
Excellent customer service and communication skills
Organized, dependable, and comfortable working independently
Working knowledge of insurance related to skilled nursing stays, including Medicare/managed care and skilled coverage
Basic understanding of Long-Term Care Medicaid, eligibility/process, and the difference between skilled and long-term care coverage
Comfortable communicating with residents and families about general insurance/admission questions and knowing when to escalate questions to Business Office or leadership
Someone who is proactive, personable, and genuinely enjoys making residents feel welcome

The goal is simple: Every new resident should feel like we were expecting them, their room was ready for them, and they have someone checking in to make sure their transition goes smoothly.

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