CMA Urgent Care Urgent Care Full-time
GoHealth Urgent Care

Certified Medical Assistant

GoHealth Urgent Care Oregon City, OR 97045, US

You’re more valuable than ever – And that’s just how we’ll make you feel.

Legacy Health, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Portland area. 

At Legacy Health-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! 

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.


Job Requirements
 

Education

  • High School Diploma required
  • Graduate of a Medical Assisting Program preferred

Work Experience

  • Medical Assistant experience preferred
  • Front Desk experience preferred
     

Required Licenses/Certifications

  • Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
  • One of the following certifications is required (or must obtain within 15 months of hire):
    • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
    • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
    • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
    • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
    • NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)


In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:

  • Graduate of an Accredited School of Nursing or LPN or RN
  • EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
  • CNA - Certified Nursing Assistant


Essential Functions

  • Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
  • Process co-pays and schedule patient appointments for assigned center.
  • Coordinate provider referrals to assigned Specialist.
  • Answer patient questions regarding their care and keep them informed of their status.
  • Inform technical staff of patient flow.
  • Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit
  • Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
  • Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
  • Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
  • Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
  • Responsible for maintenance of medical records and scanning charts to patient files.
  • Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
  • Ensure reception is well maintained
  • Conduct courtesy call-backs for patient follow-up.
  • Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
  • Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
  • All other duties as assigned.

Additional Knowledge, Skills and Abilities Required

  • Basic Medical Assistant duties
  • Ability to type quickly, basic computer knowledge
  • Proficient in Microsoft Word and Excel
  • Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
  • Exceptional written and verbal communication skills
  • Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve. If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply. Job Summary: The role of the Medical Assistant I (MAI) is to work as a member of a multi-disciplinary team, performs delegated clinical and administrative duties within the supervising provider’s scope of practice consistent with the MA’s education training and demonstrated competency. Essential Duties and Responsibilities: Patient Flow Duties: • Review daily schedule and verify availability of supplies and working equipment for the day. • Prepare patient chart prior to appointment time. • Direct patient flow and room turnover in assigned areas. • Communicate with the patients and families and keep them informed of schedule delays. • Maintain cleanliness, inventory and preparedness of assigned exam rooms. • Provide assistance to patients that need help with ambulation or those dependent on a wheelchair or walker. • Communicate changes to patient’s schedule with the provider and team members. • Coordinate interpreter services as needed. • Communicate with families and patients to insure they understand flow and expectations for the visit. • Provide interpretation as requested. • Scheduling appointment as ordered by provider. Direct Patient Care: • Perform vital sign, diagnostic tests and laboratory tests including waived lab test, venipuncture and specimen processing. • Accurately document medical information in patients’ records (flow sheet, progress notes, immunization records, growth charts, refill logs, etc.) lab logs and quality control logs. • Determine immunization status and administer immunization as needed. • Administer medication as ordered by providers. • Label prepackaged medication as directed by providers. • Determine type of appointment needed and prepare patient appropriately. • Assist providers with procedures. • Dispense information to patients as instructed by providers. • Call/fax refill request to the pharmacy as ordered by providers. In-Direct Patient Care: • Check sharps containers daily, replacing when full. • Stock information pamphlets and forms in the clinic daily. • Stock exam rooms, nurse’s station, vaccine administration station and lab daily. • Organize and maintain clean and soiled utility rooms and storage areas. • Disinfect and sterilize equipment. • Maintain proper quality monitoring/control program for sterilization system. • Assist the front desk as needed to expedite check in of patients. • Clean and disinfect exam tables, counters, and equipment such as scales, toys and blood pressure cuff per VGMHC Infection Control Guidelines. • Assemble equipment and prepare trays for minor procedures. • Schedule appointments as ordered by provider. • Track patients’ records as directed by provider. Clinic Expectations: • Report off to covering team member when leaving the floor for break, lunch or off duty. • Ability to problem solves issues in a team environment. • Assist other staff as requested. • Implement agreed upon changes in functions, policies and procedures. • Establish appropriate patient/clinic flow priorities and follow through to completion. • Ensure confidentiality of patients and staff. • Demonstrates cultural competency. • An enthusiastic learner with the ability to work quickly, accurately, independently, and under stressful conditions. • Participate in ongoing professional development and competency assessment, e.g. including but not limited to: attends educational classes appropriate to job development, communicating additional training needs to direct supervisor, attending staff meeting, orienting new staff, and cross-training for position in assigned or other areas. • Perform other duties requested by Supervisor. • Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA Requirements: The medical assistant I (MA) will have access to PHI during the course of his/her work activities. The MA I will use this information to prepare both patients and medical records for visits with the provider and to keep the flow of work going smoothly in the clinic. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: the full medical record, and the scheduling and demographics functions of the practice management system in the view only mode. Knowledge, Skills and Abilities Required: • Bilingual/bicultural proficiency in Spanish and English preferred. • Knowledge of medical terminology. • Ability to multi-task and set priorities in an ever-changing environment while maintaining a calm, professional environment. • Knowledge and skills through experience and/or training to be able to provide care appropriate to the age of patients served by the clinic. • Recognize own limitations and seek guideline/assistance appropriately. • Rotate to other clinics as needed within the guidelines of the union contract. Education and Experience Required: • High school diploma or equivalent. • Completion of Medical Assistant training program and certification. • One-year previous medical assistant experience preferred. • Basic Life Support (BLS)/Cardio-Pulmonary Resuscitation (CPR) certification required, or ability to obtain within 30 days of hire Behavioral Competencies: Accountability • Role model VG’s mission, vision, and shared values Customer-Focus • Listen to the voice of the customer and strive to delight them by exceeding their expectations Teamwork • If someone needs help, help them Initiative • Be innovative, apply fresh ideas, and continuously improve how you do your work Confidentiality • Maintain strict confidentiality and respect the privacy of others Ethical • Demonstrate integrity, honesty, and stewardship in all encounters at work Respect • Demonstrate consideration and appreciation for co-workers and patients Communication • Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others Physical Requirements: Percentage of time spent • Standing: 25% • Walking: 45% • Sitting: 25% • Lifting/Carrying: 5% • Physically demanding tasks: Must be able to lift/carry 40 lbs. – supplies. Working Environment/Physical Hazards: • Work in well-lighted, ventilated environment. • Exposure to blood borne pathogens. • Exposure to potentially hazardous chemicals. Equipment used: Office equipment • Computer • Telephone • Fax • Copier Medical equipment • Autoclave • Non-stress test • Fetal Doppler • EKG • Pulse oximeter • Audiometer • Nebulizer • O2 tank • Liquid nitrogen • Glucometer • Hemoglobin A1C • Cholesterol Screening Equipment • Hemoglobin Screening Equipment • Ultra sound machine Immunization: Staff member must meet immunizations requirements as stated in VGMHC’s immunization policy and state and federal guidelines. Job description represents a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission. VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.