Administrative Medical Assistant MA

Banner Health Phoenix, AZ, US

Primary City/State:

Scottsdale, Arizona

Department Name:

Work Shift:

Day

Job Category:

Clinical Care

Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals.

We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Downtown Phoenix and Arcadia Health Center until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location. Click Here to learn more about our Scottsdale Health Center: https://www.bannerhealth.com/banner-scottsdale

As a Medical Assistant, you will be working directly with our patients and families before and after check-in. You will get a chance to help shape many lives by providing care to our patients. A career with Banner is great if you are just starting out or have many years’ experience.

Administrative MAs are responsible for but not limited to; coordination of items between patients, triage/navigator RNs, and physicians. Completing pre and post appointment paperwork and follow up. Answering patient questions or concerns and addressing any general administrative tasks for the Scottsdale Clinic.

Location:

This is a Remote Hybrid Position and requires candidates to be located in Arizona. You will work remotely after completing your in-person training.

Schedule

Monday - Friday 8:00am - 5:00pm

Training

A portion of the training for this position will occur in person at our of our Health Center plus locations in downtown phoenix, Arcadia, or Scottsdale.

Uncertified MAs

Uncertified Medical Assistants will be considered, with proof of formal Medical Assistant education, and will have 12 months to become nationally certified once employment begins.

Banner is also committed to your future and invested in furthering your education. Medical Assistants have the opportunity to move up the Medical Assistant career ladder or sign up for tuition assistance to further advance their career. From PTR, to RN, there are endless opportunities at Banner Health. Ask your recruiter for additional details to learn more.

POSITION SUMMARY
This position is responsible for performing administrative tasks (indirect care) that support the care team in providing direct medical care. This position utilizes the Electronic Health Record (EHR) and external resources or tools to provide a complete assessment of the patient’s health status, which includes identifying care gaps prior to the patient encounter. This position utilizes specialized knowledge, judgment and communication skills to assure that patients get the indicated care when and where they need and want it, in a culturally and linguistically appropriate manner. Patient contact via telephone is a critical component of this position, highlighting the medical background and communication skills necessary.

CORE FUNCTIONS
1. Performs chart review to ensure coordinated patient care.

2. Assists providers with exams and minor in office procedures which could include taking patients' blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomy, ear irrigation and EKGs. Acts as chaperone as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.

3. Utilizes evidence based guidelines when identifying care gaps for preventative and maintenance care. Utilizes standing orders as appropriate.

4. Utilizes EHR to obtain medical information when communicating with the patient or medical care team regarding respective preventative care, chronic care, specific medications, high risk patients, and those not seen recently in the clinic.

5. Collaborates with care team to meet expected performance metrics and clinical quality measures. Identifies areas for improvement based on results of clinical performance where applicable.

6. Maintains clinical skills and provides direct patient care on an as needed basis. Completes all necessary on-boarding/orientation activities, including simulation training, as needed or directed. Participates in Annual Clinical Education Days (ACED), as needed or directed.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Completion of a Banner approved medical assistant training program that also meets state defined regulations.

An Uncertified Medical Assistant will be placed in this position up to, but no more than 12 months from date of hire in order to obtain certification. Active Medical Assistant Certification is required within one year of hire. Active Medical Assistant certification: Registered Medical Assistant (RMA) from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA) or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT).

BLS certification required upon hire.

Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.

PREFERRED QUALIFICATIONS

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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