Nurse Manager, Emergency and Urgent Care Services

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years and are dedicated to providing the best possible care and service to our patients, residents, and families. We are committed to providing compassionate, quality care at all times and to upholding our values of Communication, Accountability, Respect, and Empathy (C.A.R.E.). Bristol Health is Magnet® recognized and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions.

Role Summary

The Nurse Manager, Emergency and Urgent Care Services, provides dual leadership, overseeing the clinical operations of the Bristol Hospital Emergency Department and the practice management of the MedHelp Urgent Care Center. Following the American Organization of Nurse Executives (AONE) competencies, the Nurse Manager will be proficient in communication, relationship building, healthcare environment knowledge, leadership, professionalism, and business skills. This role maintains 24-hour accountability for high-quality patient-centered care and the effective management of office systems and strategic growth.

Essential Job Functions and Responsibilities

Strategy & Volume Growth (Urgent Care)

• Identifies, plans, and implements systems to improve office efficiencies and support increased patient volume.
• Assesses current office systems and develops written action plans to enhance operational capacity.
• Implements new operational models with a “hands-on” approach and evaluates the effectiveness of these improvements on practice growth.
• Prepares written reports highlighting the outcomes of operational plans and submits them to the Director quarterly.
• Demonstrates initiative and achieves results that have a positive impact on the entire organization’s growth.
• Maintains a consistent high level of energy and displays commitment to the expansion of services.

Clinical Leadership & Quality Care

• Maintains 24-hour accountability for high-quality patient-centered care and staffs the unit appropriate to patient needs.
• Oversees and supervises all nursing care activities, serving as a clinical resource and role model for professional practice.
• Establishes, monitors, and maintains quality standards for optimal patient outcomes on a 24-hour basis.
• Develops and implements policies and procedures to ensure a safe and secure working environment for patients and staff.
• Promotes and supports the Bylaws of the Shared Governance Model at Bristol Hospital, the Standard of Nursing Practice, and the State of Connecticut Nurse Practice Act.
• Establishes standards of patient care in collaboration with medical providers.

Financial & Office Management

• Maintains responsibility for the development, revision, and control of the budget to balance careful use of resources.
• Controls and monitors personnel and supply expenses, reviewing actual operating expenses and revenue against budgeted targets.
• Submits monthly variance reports for any negative variance within 5% and includes a plan for correction.
• Ensures office staff collect a minimum of 96% of co-payments and past-due balances at the time of service. 
• Oversees customer/patient satisfaction survey standards, maintaining a satisfaction rate of at least 96% per quarter.
• Ensures medical records are complete within 24 hours of the visit and that all services are billed appropriately and expeditiously. 

Human Resources & Staff Development

• Participates in the recruitment, orientation, and development of staff while maintaining accurate position control.
• Supervises, coaches, and motivates all immediate subordinates to promote teamwork and individual performance improvement.
• Implements appropriate disciplinary processes fairly and consistently in coordination with Human Resources.
• Conducts performance appraisals and completes all necessary personnel forms (payroll, PTO, absenteeism) on time.
• Establishes regular scheduled staff meetings at least bi-monthly with written minutes and follow-up plans.

Professionalism & Communication

• Maintains effective communication and collaboration between unit staff, physicians, Administration, and other hospital personnel.
• Represents Patient Services and unit needs on hospital-wide committees and participates in Nursing Leadership meetings.
• Maintains responsibility for own professional growth, seeking opportunities for development and maintaining clinical/managerial competence.
• Acts as a resource and role model to other managers and staff, sharing knowledge and skills.

Job Requirements

Category

Requirements

 

Education

BSN from an accredited school of nursing required; MSN preferred.

Experience

3–5 years of clinical experience, including inpatient specialty and direct management/charge experience. Strong managerial experience required.

Licensure

Current Connecticut licensure as a Registered Nurse.

Certifications

CPR (AHA), ACLS, and PALS. Certification in specialty and/or administration within 1-2 years of hire.

Skills

Excellent interpersonal, writing, and critical thinking skills. Knowledge of budgetary processes and organizational skills.

Technical

Proficiency in EMR’s, Excel, Word, and electronic billing/coding systems.

Physical & Cognitive Demands

• Physical: On feet for extended periods; standing, lifting, sitting, reaching. Prolonged sitting at a desk/computer with significant paperwork requiring extensive eye usage.
• Work Environment: Patient care units and normal office conditions. Regular exposure to patient elements.
• Cognitive: Strong critical thinking and analytical skills; detail-oriented. Ability to work independently with minimal direct supervision and meet deadlines.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.