Primary Medical Care Assistant (Springfield, MA)

$35,900 - $57,300 / year

Job Summary:

The Primary Care Medical Assistant provides care to patients in a clinic setting by managing patient flow through the clinic, obtaining pertinent clinical information including the patient's complaint, health history, and measurement of vital signs, preparing the patient for examination, assisting provider during the examination and follow up needs. assures accurate and timely documentation of care per company standards. The MA supports the care team in the overall coordination of the member's care by coordinating activities with primary care nurses, primary care team members and community resources.

Essential Functions

Optimize patient satisfaction, provider time and exam room utilization by maintaining patient flow, keeping appointments on schedule, reviewing service delivery compared to schedule, and reminding provider of delays.
Promote efficient patient visit by ensuring all appropriate data, documentation, reports and forms are available to the provider prior to the visit.
Document brief history of chief complaint/reason for visit, allergy status, medication reconciliation and other pertinent information in the electronic medical record (EMR).
Perform vital signs, necessary screenings, measurements, and point of care testing and record results accurately in the appropriate EMR template.
Prepare patient for examination by the provider, assisting as needed with undressing, gowning, draping, transferring to exam table, etc. and preparing the necessary equipment/supplies needed for the exam/procedure.
Assist provider during and after the exam, including chaperoning, assisting with procedures, interpreting, labeling and sending specimens to lab, and clearing away instruments etc.
Administering vaccines, performing phlebotomy and EKG’s
Keep exam rooms neat and stocked with necessary supplies and educational materials, monitoring supply levels and re-ordering as necessary
Attend in-service training, team and other appropriate medical, staff and health center meetings
Assist patient after exam as needed and clean and setup room in preparation for re-use.
Perform all point-of-care testing competently, in accordance with Joint Commission standards and federal regulations, recording accurately and informing supervisor immediately of any errors or problems.
Perform quality assurance (QA) activities in accordance with Joint Commission standards and federal regulations.
Clean and store all equipment used and promptly report any equipment problems to supervisor.
Assist with patient discharge and check out.
Follow up with patients who have not attended their appointments.
Assist provider and nurse with paperwork and/or phone calls as assigned.
Assist with administrative tasks including: prior authorizations, specialty appointments, follow up phone calls, obtaining records and other tasks as needed
Perform any other job related duties as requested.

Education and Experience

High School or GED required
Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health preferred
One (1) year or experience as a medical assistant in a medical setting or equivalent experience in a medical setting in a similar role is required (5 years is preferred)
Completion of a qualified training program such as EMT, CNA, or LNA required
Experience working in a health plan, medical group, health-related facility or medical/DME supplier preferred
Education, training or experience as an insurance coordinator or medical coder/biller preferred

Competencies, Knowledge and Skills

Ability to obtain vital signs
Familiarity with and ability to utilize an Electronic Medical Record
Effective communication skills
Demonstrated cultural competence and empathy
Ability to use on-line training platforms
Ability to review welcome packets and obtain consent forms, including the Release of Information and attach them to EMR
Ability to learn multiple workflows and perform them consistently, such as referrals to specialists
Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services.
English speaking required with bilingual (Spanish) preferred
Knowledge of the CCA Model of Care preferred

Licensure and Certification

Certified or Registered Medical Assistant preferred
Certified Phlebotomy Technician
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions

General office environment; may be required to sit or stand for extended periods of time
Standard office equipment and familiarity with standard medical equipment.
Travel is not typically required

Compensation Range:

$35,900.00 - $57,300.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

#LI-PB1

Brand=Commonwealth Care Alliance

Share this job

Related Jobs

MEDICAL ASSISTANT - FULL TIME, MON - FRI, 8:30 AM - 5:00 PM

InterCommunity Health Care East Hartford, CT

Description We Did It Again! InterCommunity is a 2025 Healthcare Top Workplaces Winner! VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025! Join a Mission That Matters InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay. We offer same-day primary care and a wide range of behavioral health services across our community health centers in: 281 Main St., East Hartford 40 Coventry St., Hartford 828 Sullivan Ave., South Windsor Our Addiction Services Division provides a full continuum of care, including: Primary care integration Residential detox and treatment Outpatient mental health and substance use services for adults and children Intensive outpatient programs Employment and community support Mobile crisis evaluations Judicial support services Social rehabilitation Why Work With Us? At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire. Our Benefits Include: Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays. Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees. Voluntary vision coverage. Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D. Supplemental Life Insurance available. 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked Career advancement opportunities in a supportive, mission-driven environment. Summary: Accountable for providing a full range of administrative and medical support responsibilities in a community health setting. Works under medical supervision of CMO, MD and APRN, general supervision of Practice Manager and Director of Practice Management. Essential Duties and Responsibilities: Escorts patients to exam room and prepared for MD or APRN Verifies patient information by interviewing the patient, recording medical history, review of medications, screening tools; confirming purpose of the visit and enters into medical record. Accurately obtains and records vital signs. Performs office procedures including but not limited to CLIA waived point of care testing, EKG, phlebotomy, and spirometry as ordered by a medical provider. Maintains effective and organized systems to ensure timely patient flow in accordance with agency standards Ensures lab results are reviewed and signed by provider and disseminated as needed. May conduct client education groups and training as directed by provider and/or supervisor. Will participate as a member of an interdisciplinary treatment team in the assessment, development, implementation and evaluation of client’s treatment or health/mental health care plans. Maintains medical office instruments, equipment, and supplies and ensures cleanliness of equipment and environment in compliance with regulatory and agency standards. Maintains all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, eye wash station) Conducts pre-visit planning by reviewing and updating patient charts prior to appointment and determines needed services per practice protocol. Performs outreach to engage patients in preventative care services. Assists with administrative tasks such as scheduling appointments, processing prior authorizations, messages, telephone calls, etc. Gives instructions to patients as instructed by providers. Performs all other duties as required. *All agency staff are required to attend all mandatory department/agency meetings and trainings *All Support Staff are required to show proof of a CPR Certification within 60 days of official start date. Schedule: Monday - Friday, 8:30 am - 5:00 PM Requirements High school graduate with a minimum of 5 year’s experience in a public health care setting or Medical Assistant training with two years of Public Health Care experience required. Communication Organization Skills Verbal and written communication skills Team oriented Must be knowledgeable in EHR, MS Word, Excel and Internet usage. Cultural competency Time Management Decision Making

MEDICAL ASSISTANT - FULL TIME

InterCommunity Health Care East Hartford, CT

Medical Assistant Lead, Cardiology - Hartford - Full Time

Connecticut Children's Hartford, CT

Under limited supervision, functions as a working clinical lead and providing oversight in the Department (approximate allocation is 85% clinical practice as a patient care support and 15% administrative leadership). Oversees daily clinical operations of department ensuring optimal use of all resources at all times to achieve productivity, patient access and patient satisfaction goals; plans, implements and monitors operational and administrative systems to achieve goals. Works directly with patients, parents and doctors and strives for 100% patient satisfaction and positive outcomes in all cases. Medical Assistant Team Lead is one of the first point of contacts to service the patient prior to seeing the physician. Directs the flow of activities throughout the patient’s visit. Ability to remain calm under pressure and ability to calm others during stressful situations, especially young children. Medical Assistant Team Lead serves as a positive influence among the team and encourages team members to brainstorm and creatively solve problems. Inspires and leads team members to success. CLINICAL • Ensures efficient patient flow. • Prepares treatment rooms and equipment for patient examinations. • Provides appropriate procedural support following department specific guidelines. • Performs initial intake of patient, up to and including: Interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Document patient medications. Accurately records and/or updates relevant patient information (within scope of practice). • Performs daily Quality Controls (QC) for all Point of Care (POC) testing. • Obtain specimens, accurately performs and records patient POC testing per policy. • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up. • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy. • Provides cross coverage for other appropriate clinical roles. • Works towards improving the patient and family experience exhibiting patient focus one team approach behaviors. DEPARTMENTAL SUPPORT • Provide support as needed for departmental medical record audits. • Cleans and stocks patient care rooms between patients. • Maintains appropriate inventories of all medical supplies. Performs clean sweeps everyday of clinical area and restock inventory. • Stocks and maintains all patient related forms and educational materials. • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage. Supports the clinic’s quality initiative. Collaborates with Provider and Nursing to identify any changes to staffing schedules. DOCUMENTATION • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines. • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records. ADMINISTRATIVE LEADERSHIP: • Serves as Team Lead for Medical Assistant Duties at all locations where MA’s from that department are staffed. • Helps coordinate workflow for medical assistant duties, as well as operational efficiencies. • Serves as Lead and first point of contact for patient relations issues for all physicians and providers. • Serves as lead for training and education for medical assistant duties. • Co-leads DMS board meetings and helps prepare for staff meetings. • Manages reporting for patient clinic and OR volume for the practice. • Works directly with Practice Manager for personnel issues. • Participates in annual performance reviews with Practice Manager for Medical Assistant team. • Works productively, efficiently, and harmoniously with all medical/surgical Physicians and multidisciplinary teams. • Reports any and all operational issues to Practice Manger and/or Practice Administrator. Works together to resolve issues. • Identifies opportunities for efficiency, volume growth, and patient satisfaction initiatives. Work with leadership to develop, implement, and maintain initiatives. • Attends management/ leadership meetings in-person and virtually, as requested and needed. • Coordinates with ancillary personal such as radiology, lab, rehab, patient access. OTHER ESSENTIAL RESPONSIBILITIES include but are not limited to: • Managing patient flow by bringing patient to exam room and completing vitals in a timely manner. • Maintains proper documentation in Epic and holds other medical assistants accountable for proper documentation • Triage walk-in patients, emergency patients and determine if the patient needs to be seen the same day and which doctor should see the patient • Communicate with front desk if doctor is running late or if urgent is coming in • Follows proper opening and closing exam room procedures (see handout) • Trained in department specific tasks that are defined by the Practice Manager and Medical Director • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. COMPLIANCE: • Maintaining the Clean Sweeps to ensure they are completed, and any issues addressed. • Ensures compliance with OSHA regulations for infection control, monitors and tracks progress ensuring 90% compliance with hand hygiene. • Direct oversight of the medical assistants to ensure clinical operational efficiency and patient satisfaction and expectations are met. Education Required: High School Diploma, GED or equivalent; vocational training (defined below) may substitute. Vocational training is defined as one of the following: Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists or similar program provided by the military; completion of Certified Nursing Assistant Program (Connecticut certification preferred); Current BSN nursing student in an accredited program and having completed 2 years of study and “Fundamentals of Nursing” course. Experience Required: 3 years working as a medical assistant at Connecticut Children’s, or working as a clinical lead in another practice. License Required: BLS/CPR for Healthcare Providers from Heart American Heart Assoc or American Red Cross within 1 month hire, and maintained thereafter. License Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists. KNOWLEDGE OF: • Quality initiatives related to their department. • Knowledge of managed care, commercial and federal agencies or basic understanding of general medical terminology as well as CPT and ICD9/10 codes. • Technical experience, including proficiency with internet based research or any equivalent combination of education and experience that provides the required knowledge, skills and abilities. • Vitals signs including: height, weight and blood pressure SKILLS: • Interpersonal skills – maintains confidentiality, HIPAA adherence, remains open to others ideas and exhibits willingness to try new things. Works collaboratively withy all employees, staff members, patients and outside contacts as needed. • Oral Communication – speaks clearly and persuasively in positive or negative situations via telephone or in person • Written Communication – Clear and effective written communications. Edits work for spelling and grammar. • Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality • Adaptability – is flexible with work load and adapts to changes in the work environment. Manages competing demands and is able to deal with frequent change, delays or unexpected events • Dependability – adheres to CT Children’s Medical Center time and attendance policies and procedures. Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance • Safety and security – actively promotes and personally observes safety and security procedures and uses equipment and materials properly. ABILITY TO: • Will adhere to CT Children’s Medical Center culture and respect for patients and peers. • Treats patients, parents, doctors and staff with respect and places personal judgments aside • Takes pride in work • Provides a positive environment with both patients and staff • Exhibits patience with children. Takes extra time with patients. • Ability to use software applications including but not limited to Medical Billing/or medical office Scheduling Software Applications, Microsoft Office Applications, including Excel and proficient with internet. • Knowledge of Medical office administration procedures and ability to operate most standard office equipment (to be defined by the department.) Work Environment: Employees in this position will be required to work indoors in a standard office environment and come indirect contact with staff, and the public. Regular exposure to childhood illness.

MEDICAL ASSISTANT- SBHC - 10 MONTHS

InterCommunity Health Care East Hartford, CT

Description We Did It Again! InterCommunity is a 2025 Healthcare Top Workplaces Winner! VOTED by our incredible staff a TOP WORKPLACE for 12 YEARS — including 2025! Join a Mission That Matters InterCommunity, Inc. is a Federally Qualified Health Center Look-Alike (FQHC LA) committed to providing accessible, compassionate care to everyone — regardless of life situation or ability to pay. We offer same-day primary care and a wide range of behavioral health services across our community health centers in: 281 Main St., East Hartford 40 Coventry St., Hartford 828 Sullivan Ave., South Windsor Our Addiction Services Division provides a full continuum of care, including: Primary care integration Residential detox and treatment Outpatient mental health and substance use services for adults and children Intensive outpatient programs Employment and community support Mobile crisis evaluations Judicial support services Social rehabilitation Why Work With Us? At InterCommunity, we believe your well-being matters — at work and beyond. That’s why we offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. All benefit- eligible employees of InterCommunity are eligible for Medical, Dental, Voluntary Vision, Group Life, Supplemental Life, Short-Term Disability and Long-Term Disability. (A benefit -eligible employee is one who is schedule to work a minimum of 30 hours per week.). In addition, all employees may contribute to our 401k and those who meet eligibility and service requirements will receive the company contribution. Benefits are effective on the first day of the month following date of hire. Our Benefits Include: Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays. Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees. Voluntary vision coverage. Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D. Supplemental Life Insurance available. 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked Career advancement opportunities in a supportive, mission-driven environment. Summary: Accountable for providing a full range of administrative and medical support responsibilities in a school based health center setting. All duties and responsibilities are administered under the supervision of licensed professionals. Essential Duties & Responsibilities: Performs all administrative duties of the SBHC Care Coordinator Documents medical assistant interventions in client medical record encounter forms Performs vital assessment of clients prior to medical appointments May assist in physical examinations and/or other medical appointments as needed not limited to reproductive health examinations May purchase medical service supplies Assists APRN in availability of office instruments, equipment, medications, and supplies Ensures cleanliness of equipment and environment Promotes enrollment of SBHC, data entry, scanning, and updating all spreadsheets for SBHC Coordinates all authorization telephone calls/faxes to insurance companies, pharmacies and other. Red Cross CPR certified *All Agency staff required to attend all mandatory department/agency meetings and trainings* Schedule: 10 Months - Monday - Friday, 7:30 AM - 4 PM May be required to travel to cover different SBHC sites as needed. Requirements Education &/Or Experience: Graduate of an accredited medical assistant program. Commission on accreditation of Allied Health Education programs(CAAHEP) and The accrediting bureau of Health Education schools(ABHES). 2 years work related experience. Competencies: Please review the below common competencies for this position. If inappropriate or should include others- please enter here. There should be no more than 6 . Initiative Leadership Time Management Decision Making Communication Proficiency Organization Skills

Medical Assistant - Sign on Bonus $3,500

GoHealth Urgent Care Hartford, CT

$20 - $24.25 / hour

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Hartford HealthCare, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Connecticut area. At Hartford HealthCare-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! Market-leading benefits include: Medical, Dental, Vision, 401k matching Employee assistance and wellness programs including a strong focus on promoting mental health Generous Paid time off Bonus: Up to $600/month Growth opportunities Sign on bonus up to $3,500 for external candidates The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. Draws and collects blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients. Compensation Base Salary Range: $20.00 - $24.25 per hour The range above reflects the good-faith salary range the Company reasonably expects to pay for this position at the time of posting. Actual compensation will depend on experience, skills, education, certifications, geographic location, and other business-related factors. Job Requirements Education High School Diploma required Graduate of a Medical Assisting Program preferred Work Experience Medical Assistant experience preferred Front Desk experience preferred Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA). One of the following Certifications is Required: Under one year of Medical Assistant experience requires one of the following Certifications at the time of hire: CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals) In lieu of an approved MA Certification, we will also accept one of the following 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting, OR 1+ years of working phlebotomist experience Candidates who do not hold an approved Medical Assistant certification at the time of hire must obtain one within 15 months of their start date to remain eligible for continued employment as a Certified Medical Assistant. In lieu of an approved MA Certification, we will also accept one of the following at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) CNA - Certified Nursing Assistant Additionally, CPOE certification for order entry is required within two weeks of start date. Essential Functions Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility. Process co-pays and schedule patient appointments for assigned center. Coordinate provider referrals to assigned Specialist. Answer patient questions regarding their care and keep them informed of their status. Inform technical staff of patient flow. Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed. Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider. Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed. Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies. Responsible for maintenance of medical records and scanning charts to patient files. Answer phone calls, collect and sort daily incoming and outgoing postal correspondence Ensure reception is well maintained Conduct courtesy call-backs for patient follow-up. Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building. Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed. All other duties as assigned. Additional Knowledge, Skills and Abilities Required Basic Medical Assistant duties Ability to type quickly, basic computer knowledge Proficient in Microsoft Word and Excel Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals Exceptional written and verbal communication skills Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time Set up email alerts as new job postings become available that meet your interest! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!