Emerson Hospital

Lead Medical Assistant / Clinical Office Coordinator

$23 - $27 / hour
Schedule: Full Time

Pay Range: $23.00 - $27.00 / Hourly

Shift: Day shift

Hours: 8:00am-4:30pm

About This Role

Take the Next Step in Your Medical Assistant Career!

Are you an experienced Medical Assistant ready to grow into a leadership role? Join our team as a Lead Medical Assistant / Clinical Office Coordinator, where you'll play a key role in both patient care and daily clinic operations.

In this position, you'll support physicians while also guiding and coordinating Medical Assistant activities to ensure a smooth, efficient, and patient-centered experience. This is a great opportunity for someone who enjoys balancing hands-on clinical work with leadership responsibilities.

Reporting to the Senior Practice Manager, you will work closely with physicians and staff to maintain high standards of care, patient flow, and operational excellence.

What You'll Do

  • Lead and support Medical Assistant staff in daily clinical operations
  • Prepare patients for exams, including vitals, documentation, and intake
  • Assist physicians with clinical procedures and patient care
  • Coordinate workflows to ensure efficient patient flow and scheduling
  • Maintain accurate documentation in the electronic medical record (EMR)
  • Serve as a resource for staff and help troubleshoot day-to-day issues
  • Deliver excellent customer service to patients in person and over the phone
  • Ensure compliance with clinical, safety, and confidentiality standards

What You Bring

Required Education

  • High school diploma or equivalent preferred
  • Completion of an accredited Medical Assistant training program preferred

Required Experience

  • 5 years of experience as a Medical Assistant in a medical or physician's office preferred

Licensure & Certification

  • Current BLS certification required within 4 months of hire

Key Skills & Strengths

  • Strong leadership and team coordination abilities
  • Excellent patient care and customer service skills
  • Effective communication skills (in person and by phone)
  • Experience with electronic medical records (EMR); GE Centricity and/or Meditech preferred
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and handle sensitive information
  • Comfortable multitasking in a fast-paced clinical environment

Why Join Us?

  • Opportunity to grow into a leadership role within a clinical setting
  • Work closely with physicians and a collaborative care team
  • Make a direct impact on patient experience and clinic efficiency
  • Supportive environment with opportunities for professional development

To apply, please visit: https://emersonhealth.org/jobs/lead-medical-assistant-clinical-office-coordinator-35374/?

Copyright ©2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

je-67ad5a09c9ee45f59ac8792cc30df88c

Share this job

Share to FB Share to LinkedIn Share to Twitter

Related Jobs

Optum

Medical Assistant - Specialties - Atrius Health

$16.15 - $28.80 / hour
Atrius Health, part of the Optum family of businesses, is seeking a Medical Assistant II to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. As a Medical Assistant II, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department. Position Highlights & Primary Responsibilities: Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriat Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice Handles patients and third party requests (i.e. worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs) Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff May represent department on groups and teams related to upgrades of the electronic medical record Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care at practice locations in eastern and central Massachusetts. We recognize the importance of a team-based delivery model, where primary & specialty care providers collaborate with hospital partners, community specialists and skilled nursing facilities - all working together to deliver high-quality care to every patient we serve. Together, we're making health care work better for everyone. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma or GED Computer Experience- The ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience Preferred Qualifications: American Heart Association Basic Life Support (BLS) Advanced Cardiac Life Support (ACLS) may be required based on specialty 3+ years in a clinical setting with 1+ years as a Medical Assistant (a bachelor's or associate degree may be substituted for one year of experience) Knowledge of reagent stability and storage Understands the testing procedure and factors influencing test results Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum

Medical Assistant I

$16 - $29 / hour
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. As a Medical Assistant I, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department. Primary Responsibilities: Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information Sorts, manages and reviews clinician mail (maybe paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice Handles patients and third-party requests (i.e. worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs) Trains and orients new staff as needed. May also be involved in interviewing and onboarding of new staff May represent department on groups and teams related to upgrades of the electronic medical record You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School/GED 3+ years of experience in a clinical setting with at least one as a Medical Assistant (a bachelor's or associate degree may be substituted for one year of experience) Preferred Qualifications: American Heart Association Basic Life Support (BLS) Advanced Cardiac Life Support (ACLS) may be required based on specialty Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Mass General Brigham

Medical Assistant, Family Medicine

$22.75 - $24.94 / hour
Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary We are located at 900 Cummings Center, Beverly, MA. As a Family Medicine office, we provide physical examinations, routine health screenings, and preventative care for all ages, from infants through adults. We are seeking a full-time, 40-hour Medical Assistant to support our practice. This position offers a Monday through Friday schedule, with hours of either 8:00 AM–4:30 PM or 8:30 AM–5:00 PM, based on department needs. Our Medical Assistants play an integral part in the operations of our community-based physician practices. Dedicated to clinical support, the Medical Assistant ensures a smooth patient flow within the practice and assists in the examination and treatment of patients under the direction of physician or advanced practitioner. The ideal candidate will have completed a Medical Assistant training program or possess at least one year of professional Medical Assistant experience and hold a national MA certification (AAMA, AMT, NHA, or NCCT). Summary: The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes Essential Functions -Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training. -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. -Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. -Maintains inventory of immunizations and check expiration dates. -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene. Qualifications Education High School Diploma or Equivalent required Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] preferred Certified Medical Assistant [National Certification] preferred Experience Direct MA experience or medical field work 1-2 years required Additional Job Details (if applicable) Strongly Preferred: Medical Assistant Course or diploma program or a minimum of 1 year professional experience National MA Certification via AAMA, AMT, NHA, or NCCT Epic experience Ambulatory/Outpatient experience Primary Care experience Remote Type Onsite Work Location 900 Cummings Center Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.75 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
PM Pediatric Care

Medical Assistant-Full Time-Braintree, MA

$18 - $26 / hour
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary The Medical Assistant is responsible for all departmental functions aligned with the mission, vision, and goals of PM Pediatrics. The Medical Assistant roles is an opportunity for a pediatric medical assistant to apply their skills in a pediatric urgent care setting and assist with primary patient care based on individual patient needs within their scope of practice under the physician’s direct supervision. This position maintains effective working relationships with all customers, including patients/families, physicians, employees, volunteers, and vendors. Description Job Responsibilities: Provide clinical and administrative support for providers, patients, and office operations Greet and register patients as they arrive Obtain medical history, patient vital signs, and intake Prepare patients for X-rays Perform and document routine labs, such as throat and urine cultures (venipuncture experience preferred) Irrigate and assist with wounds Assist in performing quality control testing in the lab Be an integral part of the patient care team and assist with patient care within the scope of practice Keep exam rooms and front reception stocked with adequate supplies Maintain order and cleanliness of the waiting room area Practice standard safety practices and precautions Help patients in distress by responding to emergencies and notifying medical team (nurse, urgent care tech, and physician) Maintains operations by following policies and procedures; reporting needed changes to management team Maintains patient confidence and protects operations by keeping patient care information confidential Enhances health care practice reputation by accepting ownership for accomplishing new and challenging requests; exploring opportunities to add value to job accomplishments Assistant patients with complaints and taking an active role in service recovery when needed Perform other duties as needed including apply splints and assisting the nurse and/or provider in other medical procedures Provide exceptional customer services Qualifications High school diploma or GED Prior experience and/or education as a Medical Assistant Knowledge or EKG placement and processing in children Ability to obtain laboratory tests via nasal swab, and venipuncture Demonstrate a professional and friendly demeanor Strong communications and organizational skills Prior pediatric experience Capable of multi-tasking in a fast-paced environment Comfortable with computers, Microsoft Office Suite Willing to learn medical software Experience with medical records preferred Compensation: $18 - $26/hour The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
South Shore Health

Medical Assistant Quincy

$17.42 - $23.45 / hour
If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-23793 Facility: LOC0017 - 1495 Hancock Street1495 Hancock Street Quincy, MA 02169 Department Name: SMC Ambulatory Quincy Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) The Medical Assistant is responsible for supporting the practice with overall responsibility for maintaining efficiency of patient flow. Clinical duties include but are not limited to maintaining universal precautions; rooming patients, taking necessary vital signs and measurements, perform phlebotomy as needed, administering vaccines, performing treatments and procedures as ordered by the provider. He/She will be responsible for answering practice education, counseling and performing various testing and screenings. The Medical Assistant will also be responsible for maintaining patients’ rooms, setting up and stocking, as appropriate as well as ordering and tracking supplies for the practice. Administrative responsibilities will include, without limitation, all generally accepted office responsibilities, making appointments, filing, answering phones, preparing correspondence, preparing patient charts, obtaining referrals and paperwork from referring physician offices. Compensation Pay Range: $17.42 - $23.45 ESSENTIAL FUNCTIONS 1 - Greets patients coming in for appointments in a professional manner and escorts them into patient exam rooms. 2 - Assist with varied procedures within the practice including both routine and non-routine (complex) procedures as directed and under the supervision of the MD, NP, or PA. (The extent and complexity of procedures will be practice specific and need to have documentation of why considered complex). a - Provide a variety of services including: assisting physicians in all minor procedures and wound care as requested. b - act as a chaperone when needed 3 - Takes vital signs and documents accordingly. 4 - Assists administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones. 5 - Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff. 6 - Responsible for coordination of room rotations. a - Assists with varied procedures, as directed and under the supervision of the MD, NP or PA 9 - Assists with receiving test results for physicians and calling patient with follow up of labs and tests under direction of physician/nurse practitioner. 10 - Cleans instruments and equipment following infection control guidelines. 11 - Maintains sterilizer competencies. 12 - Maintains excellent customer service and fosters an environment of optimal patient care a - Communicate critical patient information to the nurse and/or provider. b - Act in a professional manner at all times c - Maintain a positive attitude at all times, creating a collaborative and team oriented environment 13 - Ensures appropriate communication in changes in schedule with physicians, nurse practitioners, physician assistants, staff and patients. a - Verifies schedule at end of clinic and gives to Program Director. b - Assists Nursing Supervisor with completing weekly MA schedules c - Participate in daily huddles, attend 75% of scheduled staff meetings and attend workflow/other meetings as needed. 14 - Cross-trains to assist in covering the front desk team when needed. Duties include: patient check in/out, answering any questions that patient may have, and other related administrative tasks. a - Efficiently manages email communications in a timely manner, uses appropriately and remains current with division/organizational communications. b - Is proficient in the use of all computer applications, Meditech, lotus notes, i-heal.. c - Assists in uploading of photographs into Meditech and i-heal. 15 - Percept new employees using the established check off sheet reviewing departmental protocols, policies and workflow. a - serve as a role model/mentor providing support, training and sharing of knowledge including explaining and monitoring new workflows and policies 16 - Works in Collaboration with Nursing Supervisor in the preparation of yearly evaluations by providing individual feedback and assisting with chart review and reviewing yearly competencies and ensure compliance with all personnel policies. 17 - Commits to two sessions of our annual flu clinics 18 - Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment a -Demonstrates required office and clinical equipment competencies necessary to successfully perform this role b -Verifies patient identification according to policy prior to administration of care and/or procedures. c -Complies with the current CDC hand hygiene guidelines through proper hand-washing. d - Adheres to universal precautions and makes appropriate use of personal protective equipment at all times. e - Appropriately disposes of hazardous materials f - Utilizes proper body mechanics when performing all aspects of the job g - Follows appropriate chain of communication/command. 19 - Other duties as required 20 - Works the required weekend and holiday schedule JOB REQUIREMENTS Minimum Education - Preferred High School Diploma or equivalent preferred Completion of a Medical Assistant program preferred. Minimum Work Experience Experience in a clinical setting preferred L​icense/Certifications BLS - Basic Life Support required CMA - Certified Medical Assistant certificate required Required additional Knowledge and Abilities Exceptional interpersonal, communication, and customer service skills Strong clinical and judgment skills are essential. Good organizational and prioritization skills Ability to work successfully as a team player. Demonstrated knowledge of varied medical procedures Extensive knowledge of anatomy, physiology and English grammar. Ability to react calmly and effectively in emergency situations. Ability to read, understand and respond to detailed oral and written instructions; communicate clearly. Able to both lead and take direction from Nursing Supervisor. Employee must demonstrate computer proficiency through efficient use of the electronic medical record; telephone communications; e-mail; and other computer software as required. Mon - Fri 8-430p; one holiday and flu clinic per year Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: Basic Life Support (BLS) Certification - American Heart Association (AHA) (Including courses offered through SSH), INSTRUCTOR- Basic Life Support (BLS) - American Heart Association (AHA) (Including courses offered through SSH)