Caregiver Liaison

Right at Home of Central New Jersey offers in-home companionship, personal care and assistance to seniors and disabled adults who want to continue to live independently. We serve the communities of Middlesex, Mercer and Northern Monmouth Counties and provide care from a few hours a day to overnight shifts all the way up to live-in care.

The Caregiver Liaison is the heart of what we do at Right at Home of Central New Jersey. They are the main point of contact for our caregivers and clients, addressing staffing needs, schedule changes and troubleshooting.

What Makes You a Good Fit?

• You're detail orientated, never leaving an I undotted or T uncrossed.

• You're computer literate. We take pride in being a paperless office and using new technology to our advantage.

• You're a problem solver. Matching caregivers and clients is much like finding the right piece of a puzzle.

• Strong multitasking skills.

• Strong communication skills. Whether with clients, caregivers or other staff, keeping everyone in the loop helps ensure a smooth experience for all.

• Dependable. Clients will be depending on you to provide the right caregiver for their loved ones and caregivers will be depending on you to assign them to an appropriate case.

• You take initiative.

We are a small, hands-on office where everyone plays an important role. While each person has their primary responsibilities, we all pitch in wherever needed. The ideal candidate can adapt quickly when priorities change, works well with others, is always open to learning new things and contributes to the success of the entire team.

Responsibilities:

• Answer and direct incoming calls.

• Coordinate daily caregiver schedules and ensure all shifts are covered.

• Match caregivers with clients based on availability, skills, experience and compatibility.

• Handle call-outs, last-minute schedule changes and staffing challenges.

• Address client and caregiver concerns with professionalism and a solution-focused approach.

• Maintain accurate schedules and documentation.

• Communicate effectively with client's caregivers and office staff.

Requirements

• Basic computer and telephone skills.

• Patience and understanding to ensure we help our caregivers, our clients and our partners.

• Drivers license in good standing.

• Ability to transport caregivers in company or personal vehicle.

ABOUT RIGHT AT HOME OF CENTRAL NEW JERSEY

Right at Home of Central New Jersey provides in-home care services for seniors in central New Jersey. Our philosophy is to provide care for our clients the same way we would for our own family members. We are always innovating to create better opportunities for our caregivers, better communications with our partners, and better care for our clients and their families. Everything we do stems from our mission to improve the quality of life for those we serve. We value our employees which is why we offer excellent compensation, great benefits, and the opportunity to work with a team of fun, dedicated individuals. Do you want to work for a company where you are part of a true team and feel appreciated, trusted, and supported? If so, apply today!

"You can control two things: your work ethic and your attitude about anything"