Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 20.48 Job Summary The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers a wide range of cosmetic and reconstructive procedures in our Plastic Surgery Specialty practice located in our state-of-the-art building at 10 Members Way in Dover, NH. Our team specializes in advanced surgical and non-surgical treatments helping patients achieve their desired look and renewed confidence. They deliver high-quality, personalized care in a supportive and professional environment. We're seeking a per-diem Medical Assistant to join our Plastic Surgery team picking up shifts during the practice's operating hours Monday through Friday, 8:30am to 5:00pm. This MA will help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies, so based on the practice needs, there are flexible options for full or partial shift coverage. This is a unique opportunity to work independently at the top of your certification while contributing to a highly collaborative care team! Our practice is a small office where teamwork is essential. While this position includes traditional Medical Assistant responsibilities, a key component of the role involves managing a substantial volume of prior authorizations for procedures. Experience and comfort in handling authorizations is important for success in this position. We do our best to keep all employees in their assigned practices and locations; however, you may also be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support. The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes Essential Functions -Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training. -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. -Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. -Maintains inventory of immunizations and check expiration dates. -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene. Qualifications Education High School Diploma or Equivalent required Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - preferred Certified Medical Assistant [National Certification] - preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities - Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others. Additional Job Details (if applicable) The ideal candidate has a minimum of 1 year of professional Medical Assistant experience. There is a strong preference for the national MA certification through AAMA, AMT, NHA, or NCCT, experience working in Epic, and a background in an ambulatory or outpatient care setting. Remote Type Onsite Work Location 10 Members Way Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Summary Reporting to practice leadership and under the direction of the providers, assists in the examination and treatment of patients and has basic skills in treatments and procedures. In addition, may be involved in other areas of medical office support including clerical, environmental and organizational . Education Graduate of an accredited medical assistant program preferred but will accept applicants with healthcare experience (formal medical training program, EMT, LNA, Military Medics, Technicians, etc.). Certification, Registration & Licensure Current American Heart Association Basic Life Support for Healthcare Providers certification or Red Cross CPR/AED for Professional Rescuers and Health Care Providers. Medical Assistants are encouraged to obtain certification or registration within the first three years of employment. Experience With completion of an accredited Medical Assistant program, no experience is required. For other candidates at least 1 year of healthcare experience preferred. Responsibilities Follows guidelines and prescribed format for answering the phone and identifies patient's health problem or concern and directs calls per practice guidelines. Interviews patients and measures vital signs. Updates patient's medications and allergy lists. Records information in the EMR. Prepares treatment rooms for examination of patients, including stocking and cleaning. Assists provider by preparing patients for physical examinations and by assisting with procedures. Demonstrates clinical skill in practice. Schedules patient appointments and orders referral per practice specific guidelines. Inventories and orders medical supplies and materials for assigned area of responsibility, removes outdated materials and ensures proper labeling. Uses software (Cerner, GroupWise, etc.) following established protocols for documentation, responding to requests, and initiating appropriate tests and orders. Greets patients and escorts them to exam room. Cleans and prepares instruments for sterilization. Performs job specific requirements and other duties as assigned. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to do fine motor, do repetitive motion, and walk. The employee is occasionally required to bend, climb, kneel, reach, sit, smell, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is frequently exposed to blood-borne pathogens, and bodily fluids. The employee is occasionally exposed to airborne pathogens, electrical hazards - shock, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Monday through Friday 8-5pm Summary Reporting to the Clinical Leader or Clinical Manager, and under the direction and supervision of the providers, assists in the examination and treatment of patients and has basic skills in treatments and procedures. In addition, may be involved in other areas of medical office support including clerical, environmental and organizational. Education Graduate of an accredited Medical Assistant program preferred. Successful completion of a Licensed Nursing Assistant program; or Military medical training with commensurate experience. Certification, Registration & Licensure Current American Heart Association Basic Life Support for Healthcare Providers certification or Red Cross CPR/AED for Professional Rescuers and Health Care Providers. Medical Assistants hired on or after October 1, 2018 must obtain certification or registration within the first three years of employment. Experience With completion of an accredited Medical Assistant program, no experience is required. Licensed Nursing Assistant must have a minimum of one year of healthcare experience. Trained Military Medic must have the equivalent of one year related experience. Responsibilities Follows guidelines and prescribed format for answering the phone and identifies patient's health problem or concern and directs calls per practice guidelines. Interviews patients and measures vital signs. Updates patient's medications and allergy lists. Records information in the EMR. Prepares treatment rooms for examination of patients, including stocking and cleaning. Assists provider by preparing patients for physical examinations and by assisting with procedures. Demonstrates clinical skill in practice. Schedules patient appointments and orders referral per practice specific guidelines. Inventories and orders medical supplies and materials for assigned area of responsibility, removes outdated materials and ensures proper labeling. Uses software (Centricity, GroupWise, Portal) following established protocols for documentation, responding to requests, and initiating appropriate tests and orders. Greets patients and escorts them to exam room. Cleans and prepares instruments for sterilization. Performs job specific requirements and other duties as assigned. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to do fine motor, do repetitive motion, and walk. The employee is occasionally required to bend, climb, kneel, reach, sit, smell, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is frequently exposed to bloodborne pathogens, and bodily fluids. The employee is occasionally exposed to airborne pathogens, electrical hazards - shock, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
