Make an impact—front desk to triage At American Family Care, our Medical Assistants are the heartbeat of the clinic — blending clinical skill, patient service, and front-desk/insurance verification expertise to keep our centers running smoothly. Whether you’re triaging a patient, drawing blood, or ensuring accurate insurance eligibility, you’ll play a key role in delivering care and ensuring our services are paid correctly. If you thrive in a fast-paced urgent care or medical office setting, adapt quickly, and pride yourself on both accuracy and compassion, we want you here. What you’ll do Clinical Care: Greet and triage patients, collect vitals/histories, perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.), assist with minor procedures, wound care, EKGs, and nebulizer therapy. Insurance Verification & Front Desk: Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays, reconcile payment logs, and maintain EMR accuracy. Patient Service: Educate patients on both clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism. Team & Compliance: Participate in daily huddles, maintain compliance logs (crash cart, fridge temps, etc.), support infection-control and HIPAA standards. What We’re Looking For Completion of an accredited Medical Assistant program. Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire. At least 1+ year of experience with insurance verification and patient registration required. Active BLS certification required or must be obtained within defined onboarding period. Urgent care or emergency room experience highly valued. EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar). Proven venipuncture and specimen collection skills. Additional requirements Must successfully pass a drug screen and criminal background check as a condition of employment. Full availability including ability to work evenings/weekends and float to nearby centers as needed. Why You’ll Love Working Here Competitive pay and benefits package. Opportunities for professional growth and cross-training. Collaborative, supportive, patient-first team culture. Make an impact by delivering The Right Care. Right Now. Work environment Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed. American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AFC is committed to pay equity and transparency. The expected pay range for this role is $XX.XX – $XX.XX per hour . Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status).
Job Duties: Provide excellent customer service. Maintain a safe, secure, and healthy work environment by establishing and following policies and procedures. Verify patient information by interviewing patient and confirming purpose of the visit. Secure patient information and maintain patient confidence by keeping patient information confidential. Prepare patients for exams by collecting medical history, vital signs and required clinical information. Document patients' current medications and all allergies. Assist provider during testing, examinations and procedures when needed. Follow provider's instructions to complete patient treatment. Provide and record all medications and immunizations ordered by provider and given to the patient. Take patients’ specimens and carry out laboratory test(s) ordered by the provider. Stocking exam rooms. Keep supplies ready by taking inventory of stock; communicate with the manager when an order needs to be placed. Perform administrative duties such as answering incoming calls, returning calls, and verifying lab and x-ray reports are received. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality. Education: Medical assistant certification from the Board of the American Association of Medical Assistants. Experience: 1 year of previous experience in a clinical or hospital environment preferred. Additional Skills/Abilities: Excellent assessment skills, ability to work collaboratively in a team setting. Excellent written and verbal communication skills. The ability to work independently and effectively in a busy environment. Knowledge of EMRs and regulatory practices.
Job Duties: Provide excellent customer service. Maintain a safe, secure, and healthy work environment by establishing and following policies and procedures. Verify patient information by interviewing patient and confirming purpose of the visit. Secure patient information and maintain patient confidence by keeping patient information confidential. Prepare patients for exams by collecting medical history, vital signs and required clinical information. Document patients' current medications and all allergies. Assist provider during testing, examinations and procedures when needed. Follow provider's instructions to complete patient treatment. Provide and record all medications and immunizations ordered by provider and given to the patient. Take patients’ specimens and carry out laboratory test(s) ordered by the provider. Stocking exam rooms. Keep supplies ready by taking inventory of stock; communicate with the manager when an order needs to be placed. Perform administrative duties such as answering incoming calls, returning calls, and verifying lab and x-ray reports are received. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality. Education: Medical assistant certification from the Board of the American Association of Medical Assistants. Experience: 1 year of previous experience in a clinical or hospital environment preferred. Additional Skills/Abilities: Excellent assessment skills, ability to work collaboratively in a team setting. Excellent written and verbal communication skills. The ability to work independently and effectively in a busy environment. Knowledge of EMRs and regulatory practices.
