About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. Job Responsibilities Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations. Takes medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handles inventory, orders, and replenish medical supplies and materials. Administers medications, including injections in scope of practice.. Handles multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program Minimum of 2 years comparable clinical back office medical assistant experience. Current BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direction of the Registered Nurse and as a member of the interdisciplinary healthcare team, provides patient centered care based upon respect for patients preferences, values and needs. Responsibilities include but not limited to direct and indirect patient care activities which are essential in providing high quality and safe patient care consistent with an exceptional patient experience. EEO/AA/Disability/Veteran Responsibilities 1. Core competency 1.1 Escorts patients to and from exam and /or treatment areas, rest rooms ensuring patient safety by using established organizational policies, procedures and guidelines. Qualifications EDUCATION High school diploma or general education degree (GED) required. Enrollment in or completion of an accredited medical assistant training program. Knowledge of general medical terminology required. BLS required. EXPERIENCE Preferred 12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment. Should have clinical competency; Phlebotomy skills preferred; computer experience required. LICENSURE Current Medical Assistant Certification (American Association of Medial Assistants or National Healthcareer Association preferred) or completion within 1 year of hire SPECIAL SKILLS Demonstrated ability to communicate effectively with patient, families, peers, and interdisciplinary team. Demonstrate flexibility in adjusting priorities and adjust work plans based on the needs of the patient, the service/unit, and the patient care team. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees., medical staff, colleagues, and all internal and external employees. PHYSICAL DEMAND Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics. YNHHS Requisition ID 176531
We are seeking a Field Nurse Case Manager to cover the Boston and surrounding communities to include Brockton, Worcester, Needham, and Providence, RI. A Field Case Manager role is a home-based position with travel, up to 2 hours one-way, to doctors’ offices, hospitals, and various other locations. This individual is responsible for the medical case management of work-related injuries, which includes assessment, planning, coordination, implementation, and evaluation of injured/disabled individuals. The Case Manager works with insurance carriers, medical care providers, attorneys, employers, and employees, and closely monitors the progress of the injured worker and reports results back to the employer and insurance carriers. At Paradigm, People Come First It's more than a job. It's a passion. Work at Paradigm, and you’ll find deep satisfaction knowing you’re making a profound difference in people’s lives. Meaningful work : better outcomes for all isn’t just our tagline. It’s what guides us to do our best—every day. At Paradigm, you’ll find an authentic connection between the work you do and your passion for making a difference in the world. Exceptional people : You'll work alongside smart people who share a commitment to excellence and a dedication to service. We're not here just for a "job." We're here to transform lives. Collaborative culture: At Paradigm, a spirit of collaboration and care is evident in everything we do. We promote a culture of inclusivity and value diversity of all kinds including thought, knowledge, and experience. No matter the team, everyone works together toward a common goal to deliver exceptional outcomes. Qualifications: Current, unencumbered Registered Nurse (RN) license in MA. Experience in case management of workers comp cases, preferred Recommended certifications (CCM, CRRN, CDMS, CRC) preferred. REQUIRED within two years of the date of hire Skills required for success: organization and timeline adherence skills, PC and technology skills, communication skills (written, verbal, and interpersonal) Ability to operate autonomously with minimal oversight Skilled at patient education Valid Driver’s License, and good driving history
