Description Job Summary This position is responsible for both the rendering of basic supervised nursing care to patients in support of the Physicians as well as accurate and efficient data/demographic information entry into software programs utilized by office and hospital. This position maintains accurate and up-to-date filing of patient data within the clinic chart to allow efficient review on-demand. During patient office appointments, this position serves to maintain quality patient care. Responsible for pleasant and effective communication with the public as well as assisting with timely and efficient patient appointments. Responsible for ensuring and assisting with efficient patient flow throughout the clinic day. Duties and Responsibilities · Performs administrative duties which include, but is not limited to: Scheduling patients’ appointments, requesting and sending medical records as needed, phone calls to confirm existing appointments; · Answers phone –verifying current demographic information at each visit. Responsible for taking messages or refers incoming telephone calls to the appropriate administrative or clinical staff member for processing. · Assists in scanning duties: Requests medical records for new clients as needed. Readies electronic charts for appointments as needed. · Assists in keeping clinical office inventory and notifies supervisor when supplies need to be ordered. Maintains inventory of necessary office supplies. · Updates and maintains medical records in preparation for patient appointment and is responsible for routing incoming patient data to Physician for evaluation/review, and to the Nurse for computerized update of clinical problem list. · Makes charts for new clients as needed. Make photocopies of records for consultations or referrals as directed by supervisor. · May order refills for prescriptions with the Physician’s permission and supervision. · Places patient in the examination rooms and prepares patient for appointment. Takes and records routine elements of systemic reviews: elements of patient’s history, elements of present illness. Takes vital signs of the patient. · Maintains inventory of necessary medical/examination supplies needed for each of the examination rooms. Restocking of examination rooms (per posted inventory list) will be done daily, more frequently as needed. · Straightens up examination rooms after patient examinations. Keeps instruments clean and ready for use. · Actively engage in quality improvement activities. · Performs other duties as assigned by the physician, midlevel provider, or administrative lead office manager. Requirements Minimum Requirements · Must possess high school diploma or GED. · Clearance of all background checks. · Current CNA license. · BLS Certification Preferred Requirements · 1+ years of customer service and/or healthcare experience · Ability to speak multiple languages. Skills/Competencies · Self-disciplined and self-motivated to complete required job duties in a timely and accurate manner to ensure efficient clinical flow. · Possess a preference for performing services that will benefit and help people. · Possess the social and verbal ability to understand directions and to be communicative with the physician, patient and co-workers. · Possess the ability to deal tactfully and effectively with patients (and their families), co-workers, hospital staff and the physician. Physical Requirements Perceive the nature of sounds by the ear, express or exchange ideas by means of spoken word, perceive characteristics of objects through the eyes, extend arms and hands in any direction, seize, hold, grasp, turn, or otherwise work with hands, pick, pinch, or otherwise work with fingers, perceive such attributes of objects or materials as size, shape, temperature, or texture; and stoop, kneel crouch, and crawl. Must be able to lift 25 pounds maximum with frequent lifting, carrying pushing, and pulling of objects weighing up to 10 pounds. Continuous walking and standing. Must be able to identify, match, and distinguish colors. MMH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.
Description Job Summary The Clinic LPN/CMA provides direct and indirect patient care under the direction of Clinical Nurse Supervisor. The Clinic LPN/CMA is responsible for pleasant and effective communication with the public promoting positive office image. Responsible for the rendering of basic supervised nursing care to patients in this facility in support of the physicians, nurse practitioners, and the physician’s assistant; maintaining accurate and up to date entry of patient data within the clinic electronic health record to allow efficient review on demand during patient office appointments; and establishing and maintaining quality, confidential patient care. Duties and Responsibilities · Room patients promptly and efficiently. · Implement an effective internal tracking system for identified patients. · Coach patients/families toward successful self-management of their diagnosis. · Utilize tools and documents that support a guided care process, collaborate with patient/family toward an effective plan of care. · Assess patient and family’s unmet health and social needs. · Provide effective communications to improve health literacy. · Develop a care plan based on mutual goals with the patient, provider, and family. · Create ongoing processes for patients/families to determine and request the level of care coordination support they desire over time. · Facilitate patient access to appropriate medical and specialty providers as well as other care coordination team support specialists (e.g., Diabetes Educator). · Cultivate and support primary care and subspecialty co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals. · In partnership with other clinic primary care provider nurses, serves as the contact-point, advocate, and informational resource for patient, family, care team, payers, and community resources. · Ensure effective tracking of test results, medication management, and adherence to follow-up appointments. · Facilitate and attend meetings between patient, families, care team, payers, and community resources, as needed. · Demonstrates a positive, respectful attitude and professional customer service. · Acknowledges patients’ rights on confidentiality issues, maintains patient confidentiality at all times, and adheres to HIPAA guidelines and regulations. · Demonstrates continual learning skills, effects changes in approach to care based on established, evidence-based practice. · Cultivates effective partnerships, effectively collaborates with all practice providers (Physician, Nurse Practitioner, Physician Assistant and other licensed allied health team-members). · Demonstrates understanding in use of IT resources and patient databases. · Demonstrates effective delegation skills to streamline operational workflows and optimize inter-office resources. · Supports and maintains a culture of safety and quality. · Medical and surgical asepsis is carried out during treatments and special procedures. · Meets current documentation standards and policies. · Assists in answering clinic telephone calls in a professional manner; relays patient information and concerns to attending physician; assists other staff in scheduling patient appointments. · Ensures an adequate stock of supplies and proper functioning of equipment. · Demonstrates the ability to be flexible, organized and function under stressful situations. · Actively engage in quality improvement activities. Performs other duties as assigned within the LPN / CMA scope of practice Requirements Minimum Requirements · Current licensure as an LPN or CMA in the State of Idaho. · Must be able to pass any and all background checks required by law. · Demonstrates evidence of essential leadership, communication, education, collaboration, and counseling skills. · Proficient in communication technologies (email, cell phone, etc.). · 1 years of CMA or related experience. Preferred Requirements · Bilingual (English and Spanish). · 3-5 years’ experience in clinical or community health settings preferred. · Previous experience with health IT systems and data reports preferred. Skills/Competencies · Ability to deal tactfully and effectively with patients (and their families), coworkers, hospital staff and physician · Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. · Compute rate, ratio, and percent and to draw and interpret bar graphs. · Effective organizational skills and demonstrates ability to maintain accurate notes and records. · Apply commonsense understanding to carry out instructions furnished in written, oral or diagram form and deal with problems involving several concrete variable in standardized situations. Work Environment The work environment described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is sometimes loud. Other conditions include Blood-Borne Pathogens, and Physical, Chemical, and Respiratory Hazards. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
Description Job Summary The Clinic LPN/CMA provides direct and indirect patient care under the direction of Clinical Nurse Supervisor. The Clinic LPN/CMA is responsible for pleasant and effective communication with the public promoting positive office image. Responsible for the rendering of basic supervised nursing care to patients in this facility in support of the physicians, nurse practitioners, and the physician’s assistant; maintaining accurate and up to date entry of patient data within the clinic electronic health record to allow efficient review on demand during patient office appointments; and establishing and maintaining quality, confidential patient care. Duties and Responsibilities · Room patients promptly and efficiently. · Implement an effective internal tracking system for identified patients. · Coach patients/families toward successful self-management of their diagnosis. · Utilize tools and documents that support a guided care process, collaborate with patient/family toward an effective plan of care. · Assess patient and family’s unmet health and social needs. · Provide effective communications to improve health literacy. · Develop a care plan based on mutual goals with the patient, provider, and family. · Create ongoing processes for patients/families to determine and request the level of care coordination support they desire over time. · Facilitate patient access to appropriate medical and specialty providers as well as other care coordination team support specialists (e.g., Diabetes Educator). · Cultivate and support primary care and subspecialty co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals. · In partnership with other clinic primary care provider nurses, serves as the contact-point, advocate, and informational resource for patient, family, care team, payers, and community resources. · Ensure effective tracking of test results, medication management, and adherence to follow-up appointments. · Facilitate and attend meetings between patient, families, care team, payers, and community resources, as needed. · Demonstrates a positive, respectful attitude and professional customer service. · Acknowledges patients’ rights on confidentiality issues, maintains patient confidentiality at all times, and adheres to HIPAA guidelines and regulations. · Demonstrates continual learning skills, effects changes in approach to care based on established, evidence-based practice. · Cultivates effective partnerships, effectively collaborates with all practice providers (Physician, Nurse Practitioner, Physician Assistant and other licensed allied health team-members). · Demonstrates understanding in use of IT resources and patient databases. · Demonstrates effective delegation skills to streamline operational workflows and optimize inter-office resources. · Supports and maintains a culture of safety and quality. · Medical and surgical asepsis is carried out during treatments and special procedures. · Meets current documentation standards and policies. · Assists in answering clinic telephone calls in a professional manner; relays patient information and concerns to attending physician; assists other staff in scheduling patient appointments. · Ensures an adequate stock of supplies and proper functioning of equipment. · Demonstrates the ability to be flexible, organized and function under stressful situations. · Actively engage in quality improvement activities. · Performs other duties as assigned within the LPN / CMA scope of practice. Requirements Minimum Requirements · Current licensure as an LPN or CMA in the State of Idaho. · Must be able to pass any and all background checks required by law. · Demonstrates evidence of essential leadership, communication, education, collaboration, and counseling skills. · Proficient in communication technologies (email, cell phone, etc.). · 1 years of CMA or related experience. Preferred Requirements · Bilingual (English and Spanish). · 3-5 years’ experience in clinical or community health settings preferred. · Previous experience with health IT systems and data reports preferred. Skills/Competencies · Ability to deal tactfully and effectively with patients (and their families), coworkers, hospital staff and physician · Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. · Compute rate, ratio, and percent and to draw and interpret bar graphs. · Effective organizational skills and demonstrates ability to maintain accurate notes and records. · Apply commonsense understanding to carry out instructions furnished in written, oral or diagram form and deal with problems involving several concrete variable in standardized situations. Work Environment The work environment described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is sometimes loud. Other conditions include Blood-Borne Pathogens, and Physical, Chemical, and Respiratory Hazards. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
