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Rowan Durham, NC

$24 - $49 / hour

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: \n Customer Service: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Studio Support: Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere. Flexibility to fill shifts as needed. May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them. Inventory and Supplies: Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments. Studio Operations: Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience. Sales: Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales. Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing. Reporting and Communication: Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently. What you bring to the table: Required Certifications: Active RN or LPN/LVN License. Applicants must be eligible to obtain or possess a body art license or registration in accordance with applicable state and local laws. Professional and engaging customer care approach. Warm, friendly, team player with an entrepreneurial spirit. Excited to create celebratory, memorable experiences for our customers. Skilled in providing both technical and non-technical information to customers and community members. Interest in working in a retail environment with sales goals. Obsessive attention to detail. Availability to work a flexible schedule, including during peak times such as holidays and weekends. Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus. Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer. Nurse Benefits & Perks: Compensation: $24-49 per hour, consisting of $24 an hour base wage plus an estimated $25 per hour in tips once fully trained! While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location. Ongoing training and career pathways to grow your nursing career at Rowan. Paid accrued Vacation and Sick Time for full-time employees. Medical/Dental/Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions. \n Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Manager/Supervisor

Full-time

3 weeks ago

Nurse Manager

Rowan Tempe, AZ

$65,000 - $75,000 / year

About Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! \n About This Role: The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Tempe Marketplace studio location. Key Responsibilities: Piercing: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Customer Experience: Create a warm, welcoming, celebratory atmosphere, greet and engage with customers. Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience. Help customers and their friends and family choose and style their ears with Rowan jewelry. Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction. Maintain a clean, welcoming, and safe studio environment at all times. Engage with the local community to drive brand awareness, traffic and appointments. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Leadership + Team Management: Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols. Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team. Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals. Schedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise. Recruit for open studio positions. Operations + Sales: Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures. Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well. Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand. Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards. Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures. Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times. Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments. Training + Development: Mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge. Leverage coaching and feedback to continually develop a diverse Studio team. Provide ongoing training and development opportunities to staff to enhance their skills and knowledge. Administrative Duties: Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities. Ensure studio budgets, track expenses, and financial targets are met. Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities. What You Offer: Required Certifications: Active RN or LPN/LVN License. Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus. Proven strong leadership skills with the ability to inspire, motivate and develop a team. Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences. Proven track record of driving sales and optimizing store profitability. Excellent customer service skills with a passion for creating memorable experiences. Ability to work a flexible schedule, including weekends and holidays. Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met. Comfortable using technology, software systems and POS. Deep understanding of retail operations, including inventory management and visual merchandising. Strong organizational and multitasking abilities. Knowledge of health and safety regulations, particularly related to piercing, is a plus. Excellent verbal and written communication skills. Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents). Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales. The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required. Standing for a full 8-hour shift is a regular part of this role. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns. You make a commitment and stick to it! Work Expectations: Full-time schedule: 5 full days per week. Weekend availability: 3 weekends per month. Benefits + Perks: Annual Base Salary between $65,000 - $75,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips! Paid accrued Vacation and Sick Time for full-time employees. Medical/Dental/Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions. \n $65,000 - $75,000 a year \n Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Full-time

1 month ago

Piercing Studio Nurse

Rowan Brookfield, WI

$26 / hour

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: \n Customer Service: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Studio Support: Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere. Flexibility to fill shifts as needed. May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them. Inventory and Supplies: Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments. Studio Operations: Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience. Sales: Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales. Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing. Reporting and Communication: Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently. What you bring to the table: Required Certifications: Active RN or LPN/LVN License. Applicants must be eligible to obtain or possess a body art license or registration in accordance with applicable state and local laws. Professional and engaging customer care approach. Warm, friendly, team player with an entrepreneurial spirit. Excited to create celebratory, memorable experiences for our customers. Skilled in providing both technical and non-technical information to customers and community members. Interest in working in a retail environment with sales goals. Obsessive attention to detail. Availability to work a flexible schedule, including during peak times such as holidays and weekends. Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus. Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer. Nurse Benefits & Perks: Compensation: $26-51 per hour, consisting of $26 an hour base wage plus an estimated $25 per hour in tips once fully trained! While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location. Ongoing training and career pathways to grow your nursing career at Rowan. Paid accrued Vacation and Sick Time for full-time employees. Medical/Dental/Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions. \n Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Full-time

1 month ago

Piercing Studio Nurse

Rowan Palo Alto, CA

$44 / hour

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: \n Customer Service: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Studio Support: Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere. Flexibility to fill shifts as needed. May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them. Inventory and Supplies: Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments. Studio Operations: Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience. Sales: Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales. Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing. Reporting and Communication: Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently. What you bring to the table: Required Certifications: Active RN or LPN/LVN License. Applicants must be eligible to obtain or possess a body art license or registration in accordance with applicable state and local laws. Professional and engaging customer care approach. Warm, friendly, team player with an entrepreneurial spirit. Excited to create celebratory, memorable experiences for our customers. Skilled in providing both technical and non-technical information to customers and community members. Interest in working in a retail environment with sales goals. Obsessive attention to detail. Availability to work a flexible schedule, including during peak times such as holidays and weekends. Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus. Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer. Nurse Benefits & Perks: Compensation: $44-69 per hour, consisting of $44 an hour base wage plus an estimated $25 per hour in tips once fully trained! While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location. Ongoing training and career pathways to grow your nursing career at Rowan. Paid accrued Vacation and Sick Time for full-time employees. Medical/Dental/Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions. \n Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Manager/Supervisor

Full-time

1 month ago

Nurse Manager

Rowan Long Beach, CA

$75,000 - $85,000 / year

About Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! \n About This Role: The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our 2nd & PCH studio location. Key Responsibilities: Piercing: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Customer Experience: Create a warm, welcoming, celebratory atmosphere, greet and engage with customers. Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience. Help customers and their friends and family choose and style their ears with Rowan jewelry. Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction. Maintain a clean, welcoming, and safe studio environment at all times. Engage with the local community to drive brand awareness, traffic and appointments. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Leadership + Team Management: Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols. Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team. Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals. Schedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise. Recruit for open studio positions. Operations + Sales: Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures. Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well. Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand. Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards. Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures. Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times. Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments. Training + Development: Mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge. Leverage coaching and feedback to continually develop a diverse Studio team. Provide ongoing training and development opportunities to staff to enhance their skills and knowledge. Administrative Duties: Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities. Ensure studio budgets, track expenses, and financial targets are met. Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities. What You Offer: Required Certifications: Active RN or LPN/LVN License. Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus. Proven strong leadership skills with the ability to inspire, motivate and develop a team. Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences. Proven track record of driving sales and optimizing store profitability. Excellent customer service skills with a passion for creating memorable experiences. Ability to work a flexible schedule, including weekends and holidays. Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met. Comfortable using technology, software systems and POS. Deep understanding of retail operations, including inventory management and visual merchandising. Strong organizational and multitasking abilities. Knowledge of health and safety regulations, particularly related to piercing, is a plus. Excellent verbal and written communication skills. Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents). Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales. The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required. Standing for a full 8-hour shift is a regular part of this role. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns. You make a commitment and stick to it! Work Expectations: Full-time schedule: 5 full days per week. Weekend availability: 3 weekends per month. Benefits + Perks: Annual Base Salary between $75,000 - $85,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips! Paid accrued Vacation and Sick Time for full-time employees. Medical/Dental/Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions. \n $75,000 - $85,000 a year \n Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Full-time

2 months ago

Piercing Studio Nurse

Rowan Torrance, CA

$38 / hour

At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: \n Customer Service: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Studio Support: Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere. Flexibility to fill shifts as needed. May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them. Inventory and Supplies: Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments. Studio Operations: Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience. Sales: Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales. Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing. Reporting and Communication: Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently. What you bring to the table: Required Certifications: Active RN or LPN/LVN License. Professional and engaging customer care approach. Warm, friendly, team player with an entrepreneurial spirit. Excited to create celebratory, memorable experiences for our customers. Skilled in providing both technical and non-technical information to customers and community members. Interest in working in a retail environment with sales goals. Obsessive attention to detail. Availability to work a flexible schedule, including during peak times such as holidays and weekends. Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus. Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer. Nurse Benefits & Perks: Compensation: $38-63 per hour, consisting of $38 an hour base wage plus an estimated $25 per hour in tips once fully trained! While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location. Ongoing training and career pathways to grow your nursing career at Rowan. Paid accrued Vacation and Sick Time for full-time employees. Medical/Dental/Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions. \n Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

Full-time

3 months ago

Piercing Studio Nurse

Rowan Murray, UT

$29 / hour

At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! About This Role: Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone! What you’ll do: \n Customer Service: Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Studio Support: Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere. Flexibility to fill shifts as needed. May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them. Inventory and Supplies: Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments. Studio Operations: Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience. Sales: Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales. Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing. Reporting and Communication: Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently. What you bring to the table: Required Certifications: Active RN or LPN/LVN License. Professional and engaging customer care approach. Warm, friendly, team player with an entrepreneurial spirit. Excited to create celebratory, memorable experiences for our customers. Skilled in providing both technical and non-technical information to customers and community members. Interest in working in a retail environment with sales goals. Obsessive attention to detail. Availability to work a flexible schedule, including during peak times such as holidays and weekends. Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus. Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer. Nurse Benefits & Perks: Compensation: $29-54 per hour, consisting of $29 an hour base wage plus an estimated $25 per hour in tips once fully trained! While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location. Ongoing training and career pathways to grow your nursing career at Rowan. Paid accrued Vacation and Sick Time for full-time employees. Medical/Dental/Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions. \n Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”. Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply! Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).