For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect. TITLE: Bereavement Manager OFFICE LOCATION: Sunnyvale SCHEDULE: Full Time SHIFT: M-F 8:30am - 5pm The posted compensation range of $84,011.00 - $115,680.00 (annual salary) is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law. POSITION SUMMARY: The Hospice Bereavement Manager working collaboratively with the Director of Hospice is responsible for the development, coordination and implementation of a broad range of grief support and grief education programs and materials. Position includes the training and support of volunteers, trainees and Interns for assigned branch offices. This position also supports community relations for bereavement outreach and education. AREAS OF RESPONSIBILITY: • In collaboration with the branch hospice multidisciplinary team, finalizes the survivor’s bereavement risk assessment, facilitates the development of the survivor bereavement plan of care, and coordinates the implementation and evaluation of this plan. • Assesses community bereavement support needs. Develops, coordinates, facilitates and supervises the facilitation of agency sponsored bereavement support groups both on-site and in the community. • Collaborates with the branch office Volunteer Coordinator and Bereavement Clinical Supervisors for the recruitment of bereavement volunteers, including trainees and Interns. • Collaborates with Bereavement Clinical Supervisors to assist with screening, training, and supporting bereavement volunteers, including trainees and Interns, to provide bereavement services and bereavement program support. Primary supervision role is over Bereavement Phone Call/Visit/IDG Volunteer. • Assists Branch Volunteer Coordinator with the maintenance and collection of appropriate bereavement volunteer documentation. • Participates in agency volunteer training. • In collaboration with the Director of Hospice, Branch Office Managers and Coordinators, develops and conducts grief support training and grief education workshops for the Agency and for the community. Assists in developing materials to promote these programs. • Provides, makes provisions or referrals for grief counseling for individuals and families for our Pathways clients and for the community. • As needed, supports and collaborates with Spiritual Care and Social Services to provide staff grief support programs. Also provide, as needed and requested, individual staff grief support. • Collaborates with Director of Hospice, and other bereavement and agency staff to develop the program for memorial events. • Record necessary bereavement contacts and statistical data regarding utilization of grief support services and attendance at education events. • Performs other duties as assigned consistent with skills and training and the goals and mission of the Agency. QUALIFICATIONS: • MSW, MFT or equivalent degree in psychology or related field. • LCSW Required. • Experience in group facilitation and individual counseling. • Experience working with people facing issues related to terminal illness, death and dying, grief and loss individually or in a group setting. • Experience with program development, training and public speaking. • One year of professional social work experience preferred. • Experience and demonstrated competence and comfort working with families in crisis, the frail elderly, the disabled and/or the terminally ill. • Able to work cooperatively as part of an interdisciplinary team in a multi- cultural environment with all levels of management and staff. • Ability and willingness to work a flexible work schedule including evenings and weekends as needed. • A valid California Driver's license and current automobile insurance. • Proficient computer skills using Microsoft Word, Excel and Windows environment.
For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect. TITLE: Clinical Education Manager SCHEDULE: M-F (100% Onsite) HOURS: 8:30am-5pm Office Location: Sunnyvale, CA The posted compensation range of $56.95 - $78.30/Hour is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law. POSITION SUMMARY: The Clinical Educator is responsible for the initial and ongoing training and in- services for all clinical positions in assigned locations. Along with the development and maintenance of complete and accurate training materials for clinical positions. The Clinical Educator will also be responsible for the initial training and ongoing performance of clinical programs. The Clinical Education Manager supervises preceptors and new hires in training. AREAS OF RESPONSIBILITY: Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Develops, implements and evaluates orientation and training activities for all staff. Monitors new clinical staff during their orientation program and ensures all training is completed within the time frame. Performs ongoing competency testing for clinical staff for home health and hospice and supports development of new clinical staff in the field. Instructs clinical staff on proper use of clinical software. Acts as a super user for technology for field staff resources and documentation. Functions as the clinical expert and resource for electronic health record systems. Performs patient visits, patient supervisory visits, shared visits with staff, and nurse supervisory as needed or directed by management. Participates in the implementation of an annual in-service and education calendar and tracks all completed education for Pathways. Assists the leadership team with measurable goals and timeframes in performance improvement plans for new staff and current staff as needed; assists with staff that require improvement through online learning, individual trainings, competency supervision Participates in Quality Assurance Performance Improvement (QAPI); including assisting with the overall development and implementation of the PI plan, assisting in the identification of goals and related patient outcomes, participation and reporting of activities and outcomes, development and implementation of corrective plans. Manages the online learning platform updates modules with the Online Learning Team and ensures timely completion of the modules by all staff. Continually expands knowledge on the latest trends and keeps up-to-date on the practices in adult learning, policies and procedures, and regulations. Ensures that all trainings and education are in compliance with state and federal regulations and accreditation organizations within the clinical practice Demonstrates organizational skills, problem solving, critical thinking, open communication, flexibility, and has the ability to work independently with minimal supervision Communicates with clinical managers and directors regarding staff progress and any performance issues. Maintains effective communication with clinical managers and direct care staff to allow the integration of educational services into multidisciplinary programs. All other duties as assigned. QUALIFICATIONS: Current RN licensure in the state of California Bachelor of Science in Nursing required; Masters of Science in Nursing or relevant field preferred Two years of home health or hospice experience required; supervisory and precepting experience preferred Knowledgeable in electronic record systems Proficient in using Google Suite Certified OASIS Quality Specialist (COQS) within 1 year of hire; Certified Hospice and Palliative Nurse (CHPN) preferred
