Medical Assistant – Part-Time Location: Dover, Delaware Position Type: Part-Time Department: Rural Health Hub Reports To: RN Program Manager FLSA Status: Non-Exempt About the Role Impact Life is seeking a compassionate and dependable Part-Time Medical Assistant to join our Rural Health Hub team in Dover, Delaware. The Medical Assistant supports day-to-day clinical operations and works as part of a multidisciplinary team to help provide timely, efficient, and low-barrier access to healthcare and support services for individuals and families throughout Kent County and surrounding rural communities. This position supports patient intake, vital signs, medical histories, health screenings, point-of-care testing, scheduling, referrals, medical supply management, and patient follow-up while working closely with the Nurse Practitioner, RN Program Manager, Certified Community Health Worker, and other members of the care team. Key Responsibilities Assist with patient intake and accurately document demographic, health, and visit-related information. Obtain and document vital signs and relevant medical histories within the scope of the Medical Assistant role. Support health screenings and point-of-care testing as directed. Prepare patients, examination areas, equipment, and supplies for healthcare visits and screenings. Assist licensed clinical providers with patient flow and routine clinical support. Promptly communicate patient concerns or abnormal findings to the appropriate licensed clinical provider. Support scheduling of appointments, referrals, specialty care, and follow-up services. Conduct patient follow-up as assigned to promote continuity of care. Help patients navigate next steps related to appointments and referrals. Maintain, organize, and monitor medical and clinical supplies. Support infection prevention, equipment readiness, and safe clinical practices. Maintain accurate and timely documentation in the Electronic Health Record (EHR). Collaborate with clinical, recovery support, and community-based team members. Maintain patient confidentiality and comply with applicable privacy requirements. Required Qualifications High school diploma or equivalent. Completion of a Medical Assistant training or education program. Ability to accurately obtain and document vital signs, medical histories, and other patient information within the scope of the role. Ability to maintain confidentiality and appropriately handle protected health information. Strong communication, organization, customer service, and documentation skills. Ability to work effectively as part of a multidisciplinary healthcare team. Ability to perform assigned clinical and administrative responsibilities within the scope of the position. Preferred Qualifications Current Medical Assistant certification or credential. Previous experience in a medical office, primary care, community health, outpatient, rural health, or other healthcare setting. Experience with patient intake, vital signs, health screenings, point-of-care testing, scheduling, referrals, or patient follow-up. Experience working with individuals with substance use disorders, behavioral health needs, or barriers to healthcare access. Experience using Electronic Health Records (EHR). What We're Looking For We're looking for someone who is organized, detail-oriented, compassionate, and comfortable working in a community-based healthcare environment. The ideal candidate can help create a welcoming and efficient experience for patients while supporting clinical providers and maintaining accurate documentation, confidentiality, and appropriate professional boundaries. Impact Life offers eligible employees a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) and Roth 401(k) retirement options Paid time off 11 paid holidays annually Training and professional development opportunities Wellness resources
