NuLife Institute – Front Desk / Administrative Concierge + Medical Assistant (Hybrid Role) Location: Miami - Downtown Position Type: Full-Time and Part Time Compensation: Competitive base + performance incentives tied to patient experience, operational precision, and clinical support Role Overview (Read This Twice) This is not a front desk role. This is a dual-impact position responsible for: Controlling the entire front-of-house patient experience Executing clinical support tasks at a high level You are the bridge between luxury hospitality and medical precision. If you can’t operate in both environments seamlessly—this will break you. Core Responsibilities 1. Patient Experience & Front Desk Control Greet every patient by name immediately—no exceptions Maintain a calm, polished, high-end environment at all times Manage check-in/check-out with zero friction or confusion Control patient flow, delays, and communication proactively 2. Administrative & Operational Execution Enter and manage patient data in EHR/CRM systems with accuracy Handle inbound/outbound communication with clarity and authority Create and manage lab requisitions and documentation Maintain a flawless front-of-house presentation (cleanliness, organization, readiness) Support inventory tracking and ordering with Office Manager 3. Clinical / Medical Assistant Responsibilities (Non-Negotiable) Greet patients and confirm medical questionnaires and consent forms Perform vital sign assessments accurately and efficiently Prepare exam rooms and assist providers during procedures Perform lab-related tasks, including: Venipuncture Injections IV preparation and/or initiation Urinalysis Assist in operating medical equipment for routine diagnostics Upload and maintain laboratory results in patient records Ensure all clinical processes meet compliance and safety standards Non-Negotiable Traits (This Is Where Most Fail) Dual Competency Can switch from luxury concierge → clinical execution instantly No drop in quality in either environment Presence & Professionalism Polished appearance, confident tone, controlled communication Situational Awareness Reads the room, anticipates needs, prevents problems Precision Under Pressure Handles multiple patients, providers, and tasks without errors Ownership Mentality Fixes issues immediately—does not wait for direction Detail Orientation Nothing is missed—documentation, labs, timing, patient experience Medical Assistant Qualifications (Required for This Role) Medical Assistant Certification (or equivalent) required Graduate of accredited MA, Paramedic, or military medical training program Minimum 1 year of Medical Assistant experience preferred CPR Certification required Experience with EHR/CRM systems preferred Knowledge of regulatory and compliance standards Bi-lingual (English/Spanish) preferred What Will Disqualify You Immediately Strong in front desk but weak clinically Strong clinically but poor communication/presence Disorganized, reactive, or slow under pressure Treating this as “just a job” vs. performance role Poor hygiene, poor posture, or low energy presentation What You Get (If You Can Actually Perform) Work inside a high-end, performance-driven medical environment Build a rare hybrid skillset (hospitality + clinical execution) Direct path into advanced clinical or operational leadership roles Compensation tied to performance—not just showing up Retirement Plan 401(k) [Matching] Health/Life Insurance Plan(s) Medical (100% paid by NuLife Institute for all full-time team members of 5+ Years) Dental Vision Life (PTO) Paid Time Off Vacation Day(s) Personal/Sick Day(s)
