General Summary: Under the direction of the Office Manager, the Medical Assistant performs administrative and clinical duties to care for patients in an ambulatory setting. Administrative duties include maintaining medical records, handling patient calls and completing forms. Clinical duties include measuring and recording vital signs and medical histories, preparing patients for examination and administering medications as directed by physician or advance practice providers. The Medical Assistant plays an integral role in the care team model. Knowledge, Skills and Abilities: High school degree (or GED) required. Current Certification as Medical Assistant required. Basic Life Support (BLS) required by 3/1/2025. Previous experience as Medical Assistant preferred Excellent interpersonal skills and ability to effectively work with the medical team Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact Ability to operate medical equipment safely and correctly Knowledge of infection prevention & control standards and practices Flexible, organized and able to function under stressful situations Ability to understand, interpret and apply instructions, guidelines and procedures Culturally sensitive and able to work with ethnically diverse patient populations Ability to prioritize and work on multiple tasks Intermediate experience with computers and information systems Essential Functions and Responsibilities: Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient’s appointment. Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient’s medical record. Reviews patient’s medical record to determine needed services and whether referrals are in process or have been completed since last visit. Assists physician or advance practice providers during examination or procedure. Provides patient with information and instructions as authorized by physician or advanced practice provider. Keeps exam room stocked with adequate medical supplies, maintains instruments and prepares them for sterilization and storage. Provides clerical support which may include completing forms/requisitions, answering phones, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information. Cleans rooms between patient visits in accordance with infection prevention and control standards. Administers medications and immunizations under authorization and supervision of physicians and/or advance practice providers. Processes messages from patients and front office staff to physicians and advance practice providers. Processes messages and call backs to patients, medical offices and pharmacies. Processes medication refills according to protocols. Maintains all logs and required checks (i.e. refrigerator temperature, emergency medications, expired medications, oxygen, sterilization fluid charge etc.) Performs EKG’s and simple (CLIA waived testing) medical office laboratory and screening tests. Collects and processes blood samples and other non-blood specimens for the diagnosis, treatment and prevention of disease. Participates in process improvement activities to enhance patient care and service.
General Summary: The RN Staff Nurse is a professional care giver who assumes responsibility and accountability for a group of patients for a designated time frame and provides care to these patients via therapeutic use of self, the nursing process, the environment / instrumentation, and other health care team members. Assigns and directs the work of related staff. Requirements: Michigan Registered Professional Nurse licensure required. Bachelor of Science in Nursing preferred. Current Basic Life Support (BLS/CPR) provider—required. Previous experience in specialty preferred. Endoscopy RN: Current Advanced Cardiac Life Support (ACLS) provider preferred. Must obtain ACLS certification within 60 days of hire or placement in the unit. Level 4/Level 5 RN: Current Advanced Cardiac Life Support (ACLS) provider preferred. Must obtain ACLS certification within one year of hire or placement in the unit. Level 4/Level 5 RN: Competence in basic cardiac dysrhythmia interpretation required, will train. Level 6: Current Pediatric Advanced Life Support (PALS) provider preferred. ED: Current Pediatric Advanced Life Support (PALS) provider preferred. Must obtain PALS certification within six months of hire or placement in the unit. Advanced Cardiac Life Support (ACLS) certification within three (3) months after hire or transfer. Must maintain ACLS certification with re-certification every two (2) years. IR/NEURO IR RN: Current Advanced Cardiac Life Support (ACLS) provider required. HPE Infusion/Cancer Center Infusion RN: Must obtain ONS/ONCC Chemotherapy Immunotherapy Certificate prior to administering chemotherapy. Essential Functions and Responsibilities: ASSESSMENT—Assess the patient's condition and physical, psychological, cognitive, social, rehabilitative, and discharge needs. PLANNING—Develop a plan of care using nursing diagnoses and setting patient outcome goals. IMPLEMENTATION—Implement nursing plan of care and physician's orders. IMPLEMENTATION—Establish priorities of patient care based on essential patient needs and available resources of time, personnel, equipment and supplies. IMPLEMENTATION—Perform nursing procedures, assist physicians, and use equipment following established standards. EVALUATION—Evaluate the patient’s response to nursing interventions and physician ordered therapy / diagnostics. Update or modify plan of care to meet the current needs of the patient. PATIENT EDUCATION—Educate the patient and significant others based on the cognitive needs of each and defined by patient outcome goals. DOCUMENTATION—Document concise, accurate and timely information in the patient care record. PATIENT/FAMILY RIGHTS—Demonstrate knowledge of and respect for patient and significant others’ rights, including confidentiality. SAFETY/RISK MANAGEMENT—Follow established standards in provision for safety. LEGAL ISSUES—Demonstrate awareness of legal issues in all aspects of patient care and department function and strive to manage situations in a reduced risk manner. EMERGENCIES—Perform efficiently in emergency patient situations following established standards, remaining calm, informing appropriate persons, and documenting events. KNOWLEDGE BASE—Maintain a current knowledge base and use standards of care in professional practice. PROFESSIONALISM—Assume responsibility for own practice including appearance, attendance, punctuality and flexibility in scheduling. SELF EDUCATION—Pursue self-directed learning experiences, continuing education, and seek direction when necessary. STAFF DEVELOPMENT—Participate in and promote staff development activities and achievement of department goals. QUALITY ASSURANCE/STANDARDS DEVELOPMENT—Participate in peer review, quality assurance, standards development, and research activities. COORDINATION/ORGANIZATION—Use delegation skills and therapeutic use of self to coordinate and organize patient care delivery. COORDINATION/ORGANIZATION—Set priorities in work using effective time management and support personnel to complete assigned work. PROBLEM SOLVING/DECISION MAKING—Practice effective problem identification and resolution skills as a method of sound decision making. COMMUNICATION—Use written and oral communication through designated channels to attain desired patient outcomes as well as department and hospital goals. STAFFING—Demonstrate flexibility in staffing patterns and resolution of staffing conflicts; participate in temporary assignment measures. ORIENTATION-Successful completion of unit-specific core competencies as defined in the orientation checklist. DELEGATION--Evaluates and identifies patient needs and assigns appropriate staff to address specific individual patient needs. Directs and reviews the work of support staff to assure nursing care plan is fully implemented and patient needs are addressed. Assumes supervisory duty for department employees in absence of Clinical Director and Clinical Coordinator per HR-45 policy. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
General Summary: The RN Staff Nurse is a professional care giver who assumes responsibility and accountability for a group of patients for a designated time frame and provides care to these patients via therapeutic use of self, the nursing process, the environment / instrumentation, and other health care team members. Assigns and directs the work of related staff. Requirements: Michigan Registered Professional Nurse licensure required. Bachelor of Science in Nursing preferred. Current Basic Life Support (BLS/CPR) provider—required. Previous experience in specialty preferred. Endoscopy RN: Current Advanced Cardiac Life Support (ACLS) provider preferred. Must obtain ACLS certification within 60 days of hire or placement in the unit. Level 4/Level 5 RN: Current Advanced Cardiac Life Support (ACLS) provider preferred. Must obtain ACLS certification within one year of hire or placement in the unit. Level 4/Level 5 RN: Competence in basic cardiac dysrhythmia interpretation required, will train. Level 6: Current Pediatric Advanced Life Support (PALS) provider preferred. ED: Current Pediatric Advanced Life Support (PALS) provider preferred. Must obtain PALS certification within six months of hire or placement in the unit. Advanced Cardiac Life Support (ACLS) certification within three (3) months after hire or transfer. Must maintain ACLS certification with re-certification every two (2) years. IR/NEURO IR RN: Current Advanced Cardiac Life Support (ACLS) provider required. HPE Infusion/Cancer Center Infusion RN: Must obtain ONS/ONCC Chemotherapy Immunotherapy Certificate prior to administering chemotherapy. Essential Functions and Responsibilities: ASSESSMENT—Assess the patient's condition and physical, psychological, cognitive, social, rehabilitative, and discharge needs. PLANNING—Develop a plan of care using nursing diagnoses and setting patient outcome goals. IMPLEMENTATION—Implement nursing plan of care and physician's orders. IMPLEMENTATION—Establish priorities of patient care based on essential patient needs and available resources of time, personnel, equipment and supplies. IMPLEMENTATION—Perform nursing procedures, assist physicians, and use equipment following established standards. EVALUATION—Evaluate the patient’s response to nursing interventions and physician ordered therapy / diagnostics. Update or modify plan of care to meet the current needs of the patient. PATIENT EDUCATION—Educate the patient and significant others based on the cognitive needs of each and defined by patient outcome goals. DOCUMENTATION—Document concise, accurate and timely information in the patient care record. PATIENT/FAMILY RIGHTS—Demonstrate knowledge of and respect for patient and significant others’ rights, including confidentiality. SAFETY/RISK MANAGEMENT—Follow established standards in provision for safety. LEGAL ISSUES—Demonstrate awareness of legal issues in all aspects of patient care and department function and strive to manage situations in a reduced risk manner. EMERGENCIES—Perform efficiently in emergency patient situations following established standards, remaining calm, informing appropriate persons, and documenting events. KNOWLEDGE BASE—Maintain a current knowledge base and use standards of care in professional practice. PROFESSIONALISM—Assume responsibility for own practice including appearance, attendance, punctuality and flexibility in scheduling. SELF EDUCATION—Pursue self-directed learning experiences, continuing education, and seek direction when necessary. STAFF DEVELOPMENT—Participate in and promote staff development activities and achievement of department goals. QUALITY ASSURANCE/STANDARDS DEVELOPMENT—Participate in peer review, quality assurance, standards development, and research activities. COORDINATION/ORGANIZATION—Use delegation skills and therapeutic use of self to coordinate and organize patient care delivery. COORDINATION/ORGANIZATION—Set priorities in work using effective time management and support personnel to complete assigned work. PROBLEM SOLVING/DECISION MAKING—Practice effective problem identification and resolution skills as a method of sound decision making. COMMUNICATION—Use written and oral communication through designated channels to attain desired patient outcomes as well as department and hospital goals. STAFFING—Demonstrate flexibility in staffing patterns and resolution of staffing conflicts; participate in temporary assignment measures. ORIENTATION-Successful completion of unit-specific core competencies as defined in the orientation checklist. DELEGATION--Evaluates and identifies patient needs and assigns appropriate staff to address specific individual patient needs. Directs and reviews the work of support staff to assure nursing care plan is fully implemented and patient needs are addressed. Assumes supervisory duty for department employees in absence of Clinical Director and Clinical Coordinator per HR-45 policy. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
General Summary: Under the direction of a Registered Nurse (RN), the Patient Care Technician (PCT) provides basic nursing care to patients and performs related tasks necessary to support the unit. Requirements: Minimum High School Diploma or GED required. Must meet one of the following requirements: Current Certified Nurse Aide (CENA) certification, or Current enrollment (and continued progression) in a health science program required with completion of nursing fundamentals course and/or one clinical rotation preferred. Equivalent enrollment considered will include but is not limited to: Nursing School, Pre-PA School, Medical School, or closely related health science program, or Equivalent experience. Equivalent experience considered will include but is not limited to: Medical Assistant, Paramedic, Medical First Responder, EMT, Nurse Tech, Resident Aid/Assistant, or LPN. Basic understanding of Medical Terminology, Anatomy, Physiology, and Patient Confidentiality is preferred. Current Basic Life Support (BLS/CPR) provider required. Experience in acute care or extended care facility preferred. Able to successfully complete unit-specific core competencies as defined in the orientation check-list. Essential Functions and Responsibilities: ACTIVITY / COMFORT: Assist patients with activity of daily living and provides for patient comfort. This responsibility includes making occupied and unoccupied beds; turning and positioning patients in bed; ambulating and dangling patients; transfers patients; performs passive and assisting with active range-of-motion exercises. HYGIENE: Assist patients with hygiene activities. PROCEDURES: Indwelling urinary catheter care (excluding insertion, removal and irrigation); changing non-sterile dressings; providing ileostomy/colostomy care. Assisting with postmortem care. NUTRITION: Assist patients with nutrition including passing trays, snacks and drinking water; feeding patients; and measuring and recording intake from dietary trays. ELIMINATION: Assist patients with elimination needs recording accurate input and output. Empties other drains as designated by the RN. SPECIMEN COLLECTION: Collects and labels sputum, urine, and stool specimens for laboratory testing; testing urine for sugar, acetone, blood or pH; straining urine for kidney stones; and using the glucometer to test blood glucose levels. VITAL SIGNS / MEASUREMENT: Measures and record accurate vital signs and weight including oral and tympanic temperature, radial and apical pulse, blood pressure, respiratory rate; and using standing, chair, sling and bed scales to measure weight. EQUIPMENT: Uses equipment and supplies safely and appropriately. This includes assisting patients with incentive spirometry; setting up oxygen flow meters; setting up suction equipment and disposing of suction canisters; and applying and removing ice bags, moist or dry heat, ace bandages, arm slings, binders, supports, anti-embolism stockings, sequential compression devices (SCDs), restraints. INFECTION CONTROL: Assists with controlling the spread of infection by using aseptic technique; adhering to universal/standard precautions; caring appropriately for patients with special isolation precautions; passing clean linen and bagging and disposing of soiled linen; replacing full sharps containers; cleaning equipment between patients’ use; and cleaning equipment prior to return to Central Processing Department (CPD). DOCUMENTATION: Document care given as directed by the RN. COMMUNICATION: Communicates effectively using Vocera, unit paging system, telephone system and pneumatic tube system; answering patient call lights; reporting observations to the RN; keeping the RN informed of care delivered; maintaining patient confidentiality. Performs other duties as assigned. These may include but are not limited to: Performing tasks assigned by the Registered Nurse in charge to facilitate department efficiency. Maintaining a current knowledge base of department processes and procedures for patient care, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
General Summary: The RN Staff Nurse is a professional care giver who assumes responsibility and accountability for a group of patients for a designated time frame and provides care to these patients via therapeutic use of self, the nursing process, the environment / instrumentation, and other health care team members. Assigns and directs the work of related staff. Requirements: Michigan Registered Professional Nurse licensure required. Bachelor of Science in Nursing preferred. Current Basic Life Support (BLS/CPR) provider—required. Previous experience in specialty preferred. Endoscopy RN: Current Advanced Cardiac Life Support (ACLS) provider preferred. Must obtain ACLS certification within 60 days of hire or placement in the unit. Level 4/Level 5 RN: Current Advanced Cardiac Life Support (ACLS) provider preferred. Must obtain ACLS certification within one year of hire or placement in the unit. Level 4/Level 5 RN: Competence in basic cardiac dysrhythmia interpretation required, will train. Level 6: Current Pediatric Advanced Life Support (PALS) provider preferred. ED: Current Pediatric Advanced Life Support (PALS) provider preferred. Must obtain PALS certification within six months of hire or placement in the unit. Advanced Cardiac Life Support (ACLS) certification within three (3) months after hire or transfer. Must maintain ACLS certification with re-certification every two (2) years. IR/NEURO IR RN: Current Advanced Cardiac Life Support (ACLS) provider required. HPE Infusion/Cancer Center Infusion RN: Must obtain ONS/ONCC Chemotherapy Immunotherapy Certificate prior to administering chemotherapy. Essential Functions and Responsibilities: ASSESSMENT—Assess the patient's condition and physical, psychological, cognitive, social, rehabilitative, and discharge needs. PLANNING—Develop a plan of care using nursing diagnoses and setting patient outcome goals. IMPLEMENTATION—Implement nursing plan of care and physician's orders. IMPLEMENTATION—Establish priorities of patient care based on essential patient needs and available resources of time, personnel, equipment and supplies. IMPLEMENTATION—Perform nursing procedures, assist physicians, and use equipment following established standards. EVALUATION—Evaluate the patient’s response to nursing interventions and physician ordered therapy / diagnostics. Update or modify plan of care to meet the current needs of the patient. PATIENT EDUCATION—Educate the patient and significant others based on the cognitive needs of each and defined by patient outcome goals. DOCUMENTATION—Document concise, accurate and timely information in the patient care record. PATIENT/FAMILY RIGHTS—Demonstrate knowledge of and respect for patient and significant others’ rights, including confidentiality. SAFETY/RISK MANAGEMENT—Follow established standards in provision for safety. LEGAL ISSUES—Demonstrate awareness of legal issues in all aspects of patient care and department function and strive to manage situations in a reduced risk manner. EMERGENCIES—Perform efficiently in emergency patient situations following established standards, remaining calm, informing appropriate persons, and documenting events. KNOWLEDGE BASE—Maintain a current knowledge base and use standards of care in professional practice. PROFESSIONALISM—Assume responsibility for own practice including appearance, attendance, punctuality and flexibility in scheduling. SELF EDUCATION—Pursue self-directed learning experiences, continuing education, and seek direction when necessary. STAFF DEVELOPMENT—Participate in and promote staff development activities and achievement of department goals. QUALITY ASSURANCE/STANDARDS DEVELOPMENT—Participate in peer review, quality assurance, standards development, and research activities. COORDINATION/ORGANIZATION—Use delegation skills and therapeutic use of self to coordinate and organize patient care delivery. COORDINATION/ORGANIZATION—Set priorities in work using effective time management and support personnel to complete assigned work. PROBLEM SOLVING/DECISION MAKING—Practice effective problem identification and resolution skills as a method of sound decision making. COMMUNICATION—Use written and oral communication through designated channels to attain desired patient outcomes as well as department and hospital goals. STAFFING—Demonstrate flexibility in staffing patterns and resolution of staffing conflicts; participate in temporary assignment measures. ORIENTATION-Successful completion of unit-specific core competencies as defined in the orientation checklist. DELEGATION--Evaluates and identifies patient needs and assigns appropriate staff to address specific individual patient needs. Directs and reviews the work of support staff to assure nursing care plan is fully implemented and patient needs are addressed. Assumes supervisory duty for department employees in absence of Clinical Director and Clinical Coordinator per HR-45 policy. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
