ASSOCIATE CNO

Overview

JOB SUMMARY: The Associate CNO is responsible for the assistance of the day to day operations of the hospital and clinical units. The ACNO works with the Chief Nursing Officer, Administrative team members and department heads to ensure compliance with goals and objectives established by the hospital. The ACNO oversees the following departments: Nursing Administration, Infection Prevention, Employee Health, Quality/Risk, Regulatory Affairs and Patient Care Departments as assigned. Responsible for various initiatives including but not limited to Value Based Purchasing, Hospital Acquired Conditions program, Lean Initiatives, various Patient Experience processes and surveys. Understands the priority items of the Nursing Vision. Works collaboratively with the team as the co-owners for survey preparation. Focus for Risk management is ongoing, comprehensive & systematic approach to reducing risk exposure of the organization. Proactively implementing provisions of federal, state, and local statutes, rules & regulations. This is accomplished by collaboration with all departments, reviewing risk reports, coordination with Corporate Risk, when necessary. Works collaboratively to assure that SMC has an effective Infection Control program. Assures appropriate reporting of infection data to designated sources such as CDC, NHSN, etc. Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and visitors. Input and retrieve computerized data.

Responsibilities

PERFORMANCE ACCOUNTABILITY

A. KNOWLEDGE OF WORK 1. Demonstrates knowledge of hospital operations and Policies & Procedures. 2. Familiar with Administrative policies and procedures. 3. Fully aware of the company’s confidentiality policy and fully complies with it. Demonstrates respect for privileged and confidential information. 4. Knowledgeable with proper office procedures and ensures an efficient and effective office environment. 5. Demonstrates fully functional filing systems for different projects, e.g. Contracts, Regulations, TJC/CDPH/CMS, etc.

B. DUTIES AND RESPONSIBILITIES 1. Ensures the effective and efficient management of nursing department operations. 2. Assists the CNO with patients’, physicians’, employees’ concerns or issues as they relate to hospital operations. Ensure the follow-through of the issues being delegated to appropriate personnel. 3. Efficiently and effectively takes minutes for department management meetings and other meetings as assigned. Assists in the preparation, planning and execution of agenda. 4. Ensures compliance with title 22 and other regulations for staffing, patient classification systems, and other nursing administration department functions including contract labor compliance, dialysis, wound care services, etc. 5. Works with appropriate directors, Quality and education to ensure compliance with standardized procedure requirements for RNs. 6. As directed, follows up with unresolved situations to gather information, etc. 7. Performs other duties as assigned or required. 8. Ensures compliance with regulatory standards and reporting requirements (i.e. CDPH, Federal/State regs, Never 28, etc.). Assures that effective event/incident/reporting system is in place with effective followup. System must identify issues, report, track and trend events. Maintains system for tracking and trending of hospital occurrences. Reports trending to Quality Council, MEC and Governing Board. Events are tracked/trended and reported to appropriate departments for action/follow-up, trending reports provided by department with action to correct trends. Facility dashboard presented to governing board. Mitigate incidents and implements revised processes to reduce facility risk. Collaborates with corporate risk and facility carrier to mitigate issues/risk. Investigates and follows up on complaints/concerns/ grievances. Reports findings to CNO and collaborates on response. Notifies CNO immediately upon discovery of any identified or potential Sentinel Event. Provides educational activities for staff. Conducts general orientation Maintains Patient Complaint/Grievence log. Trends and reports data as necessary, to appropriate committees. Works collaboratively with Corp RM for Claims management including; reporting events, investigation/interview, protecting documents, managing claims, coordinating depositions,, assisting defense team, forwarding subpoenas & summons. Completes and submits annual RM summary and plan to the governing board.

 Apply epidemiologic principles and statistical methods, including risk stratification, to identify target population, analyze trends and risk factors, and design and evaluate prevention and control strategies.  Conduct on-going surveillance using Center of Disease Control (CDC) infection criteria, documentation, and investigation of nosocomial infections through review of admission diagnoses, microbiology culture results, isolation orders, patient records, consultation requests, post-discharge surveillance, and autopsy findings.  Responsible for NHSN data accuracy and ensuring deadlines are met.  Works collaboratively with Perioperative, Perinatal, SPD and other applicable areas to ensure appropriate processes are in place for patient safety and infection control compliance.  Assess environmental control through surveillance of water supply systems as needed, air pressure relationships for high risk environmental monitoring.  Conduct environmental rounds in all inpatient and outpatient care areas. Collect data on the incidence of selected device use in identified intensive care units.  Participate in investigations of unusual hospital infection outbreaks utilizing the microbiology laboratory, consultation with Infectious Disease Division, county/state public health departments, and when necessary in consultation with the Center for Disease Control. Report epidemiologically significant findings to appropriate customers.  Evaluate the effectiveness of the surveillance plan and modifies as necessary.  Report all in-house patients with communicable disease to the county and/or state health department and maintain appropriate records. Compile and interpret surveillance reports to Infection Control committee, specialty areas, and executive medical committee on a regular basis.  Collaborates with the CNO and directs and participates in the preparation and administration of nursing services, budgets and capital outlay requests; evaluates staffing, equipment and supply needs; prepares justifications and cost benefit analyses; reviews and recommends approval of expenditures; oversees the procurement of supplies and equipment for assigned areas.  Ensures development of subordinates and succession planning.

C. INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY 1. Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them. 2. Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives. 3. Accepts constructive criticism in a positive manner. 4. Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness. 5. Uses time effectively and constructively. Does not abuse supplies, equipment, and service. 6. Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).

SECTION II: SERVICE EXCELLENCE 1. Understand, respects and displays sensitivity to culture, age and persons with disabilities. 2. Participates actively and positively affects the outcomes of customer service activities. 3. Uses effective collaborative strategies as evidenced by: a) Developing peer relationships that enable the work group to accomplish the daily workload within the allotted time frame and achieve departmental goals. b) Recognizing and understanding that as a member of an interdependent group, collaboration and compromise is required in order to maintain the effectiveness of the group as a whole to effectively resolve problems. c) Timely notification to Department Manager/Director of potential problems or concerns. When faced with a problem or concern, is proactive by presenting suggested solutions at the time that the Department Manager/Director is made aware of the problem or concern. d) Displaying teamwork ability to promote cooperation and collaboration; gaining support for programs and goals. e) Supports Patient Rights. 4. Displays honesty and respect for others, and respect for the organization as evidenced by: a) Treating internal and external customers as the most important part of the job. b) Being sensitive to customer’s emotions, thoughts and feelings. c) Refraining from negative comments of any kind where the public or other customers can hear. d) Taking appropriate actions to resolve the concern. 5. Facilitates and enhances communication as evidenced by: a) Effective and timely processing of customer’s requests according to hospital and departmental policies. b) Utilizing verbal communication methods, which enable others to clearly understand what is being said. c) Utilizing verbal and non-verbal behaviors without being defensive, manipulative, aggressive or controlling. d) Using written communication that is legible, timely and at a level based on the position specific requirements. e) Listening attentively to ensure effective two-way communication. f) Expressing and accepting feedback in a professional manner. g) Answering the telephone with stating department, name and greeting. 6. Interacts with coworkers, other hospital staff, physicians, and the public in a courteous, professional and efficient manner. 7. Establishes good rapport and working relationships with coworkers, other hospital staff, physicians and the public. 8. Observes dress code policy and wears hospital identification as required by our policies and procedures.

SECTION III: CONTINUOUS QUALITY IMPROVEMENT

A. CORPORATE INTEGRITY 1. Understands and abides by all departmental policies and procedures as well as the Codes of Ethics, HIPAA requirements and patient rights. 2. Complies with Federal, State, Local Laws that govern business practices. Complies with all Department of Health Services requirements for the State of California, and CMS standards that apply to the position. 3. Is knowledgeable and adheres to TJC/CDPH/CMS standards specific to the position. 4. Participates actively in ensuring that all State and Federal Rules and Regulations are followed as they apply to this position. 5. Conducts business in an ethical and trustworthy manner at all times when dealing with patients, visitors, physicians, and fellow employees.

B. EDUCATION AND ENVIRONMENT OF CARE 1. Attends scheduled inservice and mandatory inservice. Communicates ideas to supervisor for a safer layout of equipment, tools, and/or processes. 2. Follows standard precautions and transmission based precautions as shown by consistent use of appropriate personal protective equipment. 3. Adheres to procedures for the disposal of waste – household waste and biohazard waste as well as the proper disposal of sharps. 4. Uses proper body mechanics at all times. Seeks assistance when necessary to move heavy objects or to transport/transfer a heavy patient. 5. Is knowledgeable in the hospital safety program and takes necessary steps to maintain a safe environment. Adheres to safe work practices in order to prevent injuries and illnesses. 6. Is familiar with emergency codes and emergency preparedness procedures and understands his/her role in response to each of the emergency codes (Code Blue, Code Pink, Code Orange, Code Yellow, Code Gray, Code Silver, Code Purple, etc.) 7. Maintains the department in a neat, clean, and orderly manner, especially in own work area. 8. Eliminates or assists in eliminating any seen or known hazards in the workplace. Reports any unsafe conditions to his or her immediate supervisor. 9. Demonstrates good safety habits and judgment by maintaining a safe environment at all times. 10. Complies with all hospital safety and injury prevention policies and regulations.

C. PERFORMANCE IMPROVEMENT1. Understands the Continuous Quality Improvement Process and applies it in performing everyday tasks/duties. Active participant in Continuous Quality Improvement program by assisting in finding new and better ways of performing duties and responsibilities. 2. Cooperates with others in the improvement of services offered at our institution. Continually makes recommendations that assist in the improvement of services. 3. Continually strives for self-improvement in areas of responsibility by attending continuing education classes.

Qualifications

EDUCATION, EXPERIENCE, TRAINING1. Proficient with computer software (Word, Excel, Power-Point, etc.)2. Must have a current and valid license as a Registered Nurse issued by the State of California.3. BLS Provider Card, upon hire and maintained current.

4. Minimum of 5 years Acute Care experience.5. Minimum of 3 years previous Administrative experience preferred.6. Master’s Degree in Nursing is preferred but a BSN is required.

7. ACLS Provider card thru AHA

8. NIHSS required

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A Brief Overview The Nursing Professional Development Specialist I (NPDP I) is a registered nurse with NPD practice judgment and expertise who influences professional role competence and growth of learners in a variety of settings with the desired outcome of improved population health. The NPDP I supports learners in interprofessional practice and learning environments to facilitate continuous development and learning for the healthcare team. The NPDP I is responsible for utilizing the Scope and Standards of NPD Practice and Professional Performance to provide the framework that delineates the expected level of professional performance as an NPD practitioner; describes the duties that all NPD practitioners are expected to perform competently as the minimum guidelines for practice. Additionally, the NPDP I assumes seven key roles including a learning facilitator, change agent, mentor, leader, champion for inquiry, advocate for NPD specialty, and partner for practice transitions to support the organization in the provision of quality patient care by helping to ensure the clinical competence of nursing staff and foster the delivery of compassionate, evidence-based nursing practice. What you will do Learning Facilitator : Uses the educational design process and adult learning principles to bridge the knowledge, skills, and/or practice gaps identified through learning needs assessment and evaluation of outcomes. Change Agent : Actively works to transform processes at micro, meso, and macro systems. The NPDS uses change management strategies and theories to drive desired outcomes. Mentor : Advances the profession of nursing and the NPD specialty by contributing to the professional development of others and supporting ongoing professional learning as individuals develop across practice, professional and educational settings. Leader : Influences the interprofessional practice and learning environments, the NPD specialty, the profession of nursing, and healthcare. Champion for inquiry : Promotes a spirit of inquiry, the generation and dissemination of new knowledge, and the use of evidence to advance NPD practice, guide clinical practice, and improve the quality of care for the healthcare consumer/partner. Advocate for NPD specialty : Actively supports, promotes, and demonstrates nursing professional development as a nursing practice specialty. Partner for practice transitions : Supports the transition of nurses and other healthcare team members across practice and learning environments, roles, and professional stages. Responsibilities are the required duties of the NPDP I including onboarding/orientation, competency management, education, professional role development, integration of research/evidence-informed practice/quality improvement, and collaborative partnerships. The NPDS I collaborates with the leadership team and staff regarding patient care and staff performance issues participates in setting standards and maintains knowledge and skills in the areas to which assigned. Responsibilities filled by the NPDS I include : Onboarding/orientation : Develops, coordinates, manages, facilitates, conducts, and evaluates onboarding and orientation programs for nursing & other healthcare personnel. Competency management : Assesses, measures, documents, and supports competency, and addresses deficiencies in staff members and team competence. Education : Uses educational design process to plan, implement, and evaluate educational initiatives to address practice gaps for identified target audiences to achieve specific outcomes related to identified deficits or opportunities for improvement in knowledge, skill, and/or practice. Uses knowledge and skills to evaluate how educational initiatives enhance the professional development of nurses and other healthcare personnel. Supports the provision of continuing nursing education and collaborates with other professions to design, manage, implement, coordinate, and evaluate interprofessional continuing education. If employed at CEPD, functions in the capacity of Nurse Planner for SHC ANCC Accredited Provider Unit Program for Continuing Nursing Education Credits and CA BRN. Professional Role Development : Assists others in their professional role development, practice role transitions, and succession planning. NPDS I may coach others, and coordinate, facilitate conduct, and evaluation activities that promote professional role development and role transition. Collaborative Partnerships : Teaches, coordinates, serves as liaison, and/or advises nurses and other learners concerning education and learning. NPDS I enters intro collaborative partnerships both within and external to the organization. Inquiry : Promotes and integrates the science of NPD specialty to continuously improve practice and promote inquiry in patient care settings. NPDS I may conduct, evaluate, encourage, consume, facilitate, and/or participate in the inquiry, including dissemination of findings In addition, as a role model of professional behavior, the Nursing Professional Development Specialist I is instrumental in creating a professional nursing environment within the organization contributing to the provision of optimal care and promotion of health at an individual and global level by supporting learning, change, and professional role competence and growth to meet the needs of diverse units and departments. The primary outcomes of NPDS I practice include learning, change, and professional role competence and growth. The NPDS I contributes to the provision of optimal care and promotion of health at an individual and global level. 1. Learning : Supports the acquisition of knowledge, skills, abilities, and attitudes upon which to base practice. 2. Change : Supports the adaptation of new behaviors and processes in practice. 3. Professional role competence and growt h: Supports performance that meets defined criteria based on specialty areas, content, and model of practice in addition to advancement through Benner’s stages of clinical development or progression. Required Knowledge, Skills and Abilities Ability to apply a professional nursing code of ethics and professional guidelines to clinical practice. Ability to apply Scope and Standards of Practice for Nursing Professional Development Practitioner to role functions. Ability to be a resource for all employees assigned area of specialization. Ability to plan, implement, evaluate, and revise professional development and continuing education programs for nursing staff at the unit and organization-wide levels. Ability to design curricula and programs that reflect sound education principles, incorporate evidence-based practice, meet measurable outcomes, and meet requirements of external regulatory and accrediting organizations. Ability to evaluate and document the academic performance and clinical competency of staff, identifying staff and unit’s needs, strengths, limitations, and opportunities. Ability to plan educational programs for staff with various levels of ability given available resources. Ability to function as a learning facilitator, change agent, mentor, leader, champion of scientific inquiry, advocate for NPD specialty, and partner for practice transitions. Ability to demonstrate SHC leadership competencies. Knowledge of adult instructional methods and theories, learning concepts, and evaluation. Knowledge of the current theories, principles, practices, and standards of as well as emerging technologies, techniques, issues, and approaches in the nursing profession, particularly those applicable to the area of assignment/expertise, the culture of nursing, and the health care system, as well as the responsibility and accountability for the outcome of practice. Knowledge of laws, rules, and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies, and procedures governing the provision of nursing care applicable to the area of assignment. Knowledge of medical terminology; principles and practices of health promotion, risk reduction, illness and disease prevention and management; medications and drugs, common dosages, their physical and physiological effects, and possible adverse reactions, as related to assigned area. Knowledge of medical and professional nursing ethics and patient privacy rights. Knowledge of computer systems and software used Education Qualifications Bachelor's degree in Nursing from an accredited university -or- Master's degree in Nursing and equivalent coursework in curriculum development, adult learning needs assessment, and learning outcome measurement from an accredited college or university, required Experience Qualifications 4 years of progressively responsible nursing experience, including 1 year as nurse educator or equivalent elsewhere Licenses and Certifications California Registered Nurse (RN) license American Heart Association Basic Life Support (BLS) Advanced Cardiac Life Support (ACLS) certification issued by the American Heart Association Pediatric Advanced Life Support (PALS) certification issued by the American Heart Association Trauma Nursing Core Course (TNCC) certification or must be completed within 6 months of hire Emergency Nurse Certification (ENC) preferred Physical Demands and Work Conditions Physical Demands Seldom (please list each item under Comments). Work is primarily sedentary in nature and performed in a normal business office environment. No special physical demands are required. Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination #LI-BS1 Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $74.73 - $99.04 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Part-time

1 month ago

Case Manager (RN) - Inpatient - Relief A Status (0.2 FTE), 08-HR, Day Shift

Stanford Health Care Palo Alto, CA

$111.35 - $126.14 / hour

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview Case Managers are licensed nursing professionals responsible for coordinating continuum of care and discharge planning activities for a caseload of assigned patients. Major responsibilities include coordinating all facets of a patient's admission/discharge; performing utilization review activities, including review of patient charts for timeliness of services as well as appropriate utilization of services; and ensuring optimum use of resources, service delivery, and compliance with external review agencies' requirements. Case Managers act as consultants to the clinical team, service lines, and other departments regarding patient assessment and patient care and participate in program development and quality improvement initiatives. In their role. Case Managers, by applying guidelines and collaborating with multidisciplinary teams, influence and direct the delivery and quality of patient care. A hospital-based case management system has as its primary goal to ensure the most appropriate use of services by patients and. toward that end, to avoid duplication and misuse of medical services, control costs by reducing inefficient services, and improve the effectiveness of care delivery. Objectives are to facilitate timely discharge: prompt, efficient use of resources; achievement of expected outcomes; collaborative practice; coordination of care across the continuum; and performance/quality improvement activities that lead to optimal patient outcomes. A Case Manager differs from other roles in professional nursing/health care practice in that it is not intended to provide direct patient care; rather, a Case Manager will be assigned to specific patients to ensure that the medical services and treatments required are accomplished in the most financially and clinically efficient manner. This job description covers all classifications for Case Managers within the organization. All Case Managers must meet all elements of the Essential Functions, and Qualifications. Locations Stanford Health Care What you will do Coordination of Care — Complex case manager who manages each patient's transition through the system and transfers accountability to the appropriate person upon entry into another clinical service or discharge. Discharge Planning - - Coordinates and facilitates timely implementation of discharge plans for assigned patients with complex needs in collaboration with other interdisciplinary team members; arranges follow up care as appropriate. Utilization Review – Review prospectively, concurrently and retrospectively, all inpatients for appropriateness of admission, level of care, and determines appropriate length to stay. Monitors patients' length of stay and collaborates with physicians to ensure resource utilization remains within covered benefits and are appropriate in relationship to the patient's clinical and psychosocial needs; plans and implements (through multi-disciplinary meetings or rounds) strategies to reduce length of stay, reduce resource consumption, and achieve positive patient outcomes, analyzes and addresses aggregate variances as well as variances for individual patients and shares this information with staff, physicians, and administration. Education/Consultation- Acts as an educational resource and provides consultation to patients and their families, hospital medical personnel regarding the discharge planning process and applicable regulatory requirements; educates the staff on case management; and provides specific information related to case types. Lead Work- May lead the work of administrative/clinical support staff responsible for assisting with case management for an assigned patient caseload. Other - Participates in department program planning, goal setting, systems development and process improvement; participates in department and hospital committees and task forces; develops and maintains documentation of findings, discharge arrangements, and actions taken according to departmental guidelines; prepares and maintains records as required; collects, analyzes and reports on data for utilization, quality improvement, compliance, and other areas as assigned. Patient Assessment / Plan of Care- Functions as a resource to and collaborates with physicians, social workers, nurses, and other interdisciplinary team members to assess, plan, and coordinate patient care needs and/or performs patient assessment and develops a plan of care to assure consistent, timely, and appropriate care is provided in a patient focused manner. Quality Improvement -- Participates in quality improvement activities by identifying opportunities for improvement in such areas as clinical outcomes, utilization of resources and concurrent data collection; participates in clinical process improvement teams within the department, service lines, and hospital. Third-Party Reimbursement -- Collects, analyzes reports and reviews patient information with third-party payers to assure reimbursement for patient services/procedures. Communicates with review organizations / payers to provide requested clinical and psychosocial information to assure reimbursement. Education Qualifications Bachelor's Degree from an accredited college or university required Master's Degree preferred Experience Qualifications Three (3) years of progressively responsible and directly related work experience required Required Knowledge, Skills and Abilities Ability to collect and record data, evaluate data and statistics, and maintain effective reporting systems Ability to develop and perform patient assessment and plan of care Ability to monitor and assure the patient's access to the appropriate level of care; the right health care providers; and the correct setting and services to meet the patient's needs; promote coordination and continuity in patient health care Ability to provide age-appropriate assessments, interpretation of data, and delivery of interventions Ability to provide appropriate patient care and clinical information when patients are admitted, referred, transferred, or discharged Ability to remain knowledgeable regarding available treatments and services Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships Ability to understand, interpret and apply complex federal and state hospital compliance laws, rules, regulations and guidelines Ability to work effectively with individuals at all levels of the organization Knowledge of available patient services and treatment Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice Knowledge of evaluation and assessment techniques Knowledge of financial processes of various private and public funding sources for health care services/procedures Knowledge of hospital operations, organization, systems and procedures and laws and regulations pertaining to the operation of hospitals in California Knowledge of medical terminology and related levels of care and treatment Knowledge of the full continuum of care available to patents, interrelationships of the care components, and their effective integration Knowledge of the models of case management, including the principles and practices of discharge planning, utilization review, and quality assurance/improvement Knowledge of the variables that affect the processes and outcomes of patient health care Licenses and Certifications CA-RN (Registered Nurse) required These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $111.35 - $126.14 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.