Clinical Program Manager - Clinical Command Center - Split Shift

The Clinical Program Manager, Clinical Command Center is a Registered Professional Nurse, Physician Assistant, or Nurse Practitioner, who manages the 24 hour a day functions of health-system throughput, transfer center, quality, and delivery of care. The Clinical Program Manager, Clinical Command Center participates in the coordination of global clinical programs for designated patient populations, collaborates with health system clinical teams to facilitate patient admissions, discharges, intra-hospital and inter-facility transfer processes. Responsible for assuring compliance with mandated clinical interventions inclusive of core measures within all system hospitals and entities. Oversees daily Mount Sinai Health System (MSHS) activities, which includes but is not limited to, policy and program development, staff training, patient assessments, patient throughput, managing patient emergencies and supporting patient-centered care.

1. Leads the Logistics teams in the coordination of patient movement and bed assignments, based on appropriate level of care and patient aggregation from health-system Emergency Departments, Perioperative Services, Direct Admissions, patient transfers, within the hospital and transfers from other hospitals identified by the Transfer Center, for health-system admission.  

2. Has authority to lead teams in lieu of the Chief Operating Officer of The Clinical Command Center of the MSHS to insure projects requiring coordination of multiple services and departments result in successful completion.  Acts as designee for the COO of the CCC to approve diversion decisions.

3. Devises strategy and interacts with CMOS, CNOs and COOs of system hospitals on the placement of patient populations in 8 hospitals and over 95 inpatient units. Promotes optimum utilization of system hospital beds by conducting rounds and communicating with admission planners, admitting staff, Emergency Department, Perioperative Services, Transfer Center and clinical and administrative staff on the patient care units regarding bed availability, current census, admission and throughput needs.  

4. Facilitates MSHS multidisciplinary huddles, to review and expedite patient movement across all hospital campuses.  Clinically reviews patient charts and works with MSHS Medical, Nursing, Infection Prevention, Transport, and Environmental Services departments to validate infection/isolation protocols for safe patient placement.

5. Leads and interacts with senior leadership within the health system to level load patient populations, with a working knowledge of every service line, for every level of care, from ICU to med surg, across the health system. Intervenes in conflicts as needed. Liaises with Nursing and Providers to facilitate patient discharges, inter-facility and intra-hospital transfer processes.

6. Executes the goals and objectives of the MSHS Clinical Command Center’s Throughput, Transfer Center and Telemedicine divisions that are consistent with Mount Sinai Health System or School of Medicine’s policies and federal, state and local regulations.  Advises senior leadership of operational issues related to department activities within all divisions.

7. In conjunction with health-system Nursing, Medical, Infection Prevention and Quality Leadership, coordinates performance improvement activities within designated clinical specialties, that include but are not limited to: the verification of isolation and infectious precautions patient populations, constant observation and patient restraints review, risk management activities identifying and communicating issues of risk, discharge planning and follow-up, patient and family education and quality improvement programs.  

8. Partners with all clinical institutes i.e., Critical Care Institute, in the management of critical care patient throughput throughout the Mount Sinai Health System.

9. Develops and designs action plans to support performance and provides support and educational resources to departments and services for optimal care delivery, across MSHS.  Demonstrates the ability to work with all clinical and non-clinical teams and displays critical thinking for comprehensive health-system bed management, transfer services and global patient throughput.

10. Oversees the collection, compilation, and analysis of all health-system throughput activity data to evaluate operational performance and competence.  Coordinates 6AM Census, Throughput, Transfer Center and Telemedicine updates. Addresses and resolves daily issues arising from increased census and decreased bed availability.

11. Oversees and collaborates with Nursing, Support Services, Ancillary Services, Clinical IT, Environmental Services and more to ensure appropriate discharge timing and throughput. Leads patient inter and intra hospital flow decisions and surge planning.  Coordinates active engineering projects across the health-system.

12. Liaises with Nursing, Providers and interdisciplinary teams to facilitate patient discharges, inter-facility and all transfer processes throughout the health-system. Follows up on patient concerns in a timely manner and assists with service recovery as appropriate.  Considers the patient’s preferences and expressed needs in all aspects of the patient movement process. Conducts quality and safety investigations, prepares and participates in the RCA process and establishes and implements process improvement plans.

13. Coordinates accurate, current/up-to-date census and patient bed availability information for all system hospitals. Acts as designee for the CMO of MSH to report situational statistics.

14. Oversees 24 hour patient care delivery, throughput, transfer center and Clinical Command Center staffing and processes to ensure efficient and effective operations. Serves as a clinical role model and professional resource to staff and other members of the health care team.  Collaborates with care teams, across the health system, in the development, implementation, and ongoing review of policies, procedures, and standards of care.

15. Aware of and responsive to budgetary constraints and incorporates financial principles into program development and allocation of resources.  Acts as designated authority for financial authorizations in lieu of insurance approval on off hours.

16. Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff in accordance with all internal policies and procedures.  Manages affected team members in compliance with collective bargaining agreement.

17. Conducts regular staff meetings to ensure communication with staff about progress, changes and compliance with health-system policies and procedures.  Daily reviews and assigns tasks and responsibilities, plans, monitors and appraises job performance. Huddles with staff daily, at the start of every shift, to identify high-risk patients and situations that require special attention. Attends and facilitates health system huddles to receive and report situational awareness across the health-system.

18. Assures readiness for Joint Commission and other agency surveys.  Identifies and investigates issues or variances in practice/operations by participating in the RCA process and corrective action plan implementation across the health-system.

19. Serves as preceptor for new leaders and other staff.  May work variable shifts/hours and weekends, within the Clinical Command Center, to meet the changing needs within any/all MSHS hospitals.  
20. Other duties assigned as required.
 

Must be a Licensed Registered Nurse, Physician Assistant or Nurse Practitioner

Registered Nurse
Bachelor?s Degree in Nursing (BSN) required, Master?s preferred

Physician Assistant
Graduation from Accredited Physician Assistant Program, Masters preferred

Nurse Practitioner
Certified by the New York State Department of Education as a Nurse Practitioner
1.   Five (5) years of clinical experience in a hospital setting
2.   Two (2) years of critical care and/or emergency department experience preferred 
3.   Two (2) years of management or supervisory experience preferred
4.   One (1) year of Patient Flow experience preferred
5.   EPIC experience preferred.

Registered Nurse
Licensed NYS Registered Professional Nurse
Certification: Basic Life Saver (BCLS) Required   
Certification: ACLS (in ED; PACU/ASU; ICUs; Telemetry Units; SDU; IR, Interventional Cardiology (

Physician Assistant
NCCPA Board Certification 
New York State Licensure 
BLS and ACLS Certification

Nurse Practitioner
Credentialed through Committee of the Medical Board with approved Delineation of Privileges
Licensed NYS Registered Professional Nurse
Certification: Basic Life Saver (BCLS) Required   
Certification: ACLS (in ED; PACU/ASU; ICUs; Telemetry Units; SDU; IR, Interventional Cardiology 
 

Non-Bargaining Unit, 207 - HSO SYSTEM THROUGHPUT - COR, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

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About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $151408.89 - $180000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.