Clinical Operations Supervisor, RN

Job Description

Cedars-Sinai has been named to the Honor Roll for the ninth consecutive year and tied for #1 in California and Los Angeles in U.S. News & World Report’s “Best Hospitals 2024-25” rankings, as well as placed among the very best in 11 specialties nationwide.

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

Why work here?

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.

A Little More About What You Will be Doing

The Supervisor of Clinical Operations RN supports the physician and clinical staff in the delivery of health care by performing operational oversight responsibilities, human resource responsibilities, as well as patient care assessments, and a variety of medically related tasks. The Supervisor is a registered nurse who works in an administrative role in an ambulatory care setting and performs both administrative duties and clinical services as needed or requested.

Primary Duties and Responsibilities

• Coordinates all administrative (back office) clinical functions of the medical practice(s); assures a competent back office workforce, and assesses clinical staff for competency; oversees and maintains the vital staff certifications and licensing requirements.
• Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
• Oversees, and as necessary, performs administrative functions as needed, which can include answering and triaging telephone calls for patient care matters, functioning as a liaison between physicians, the patients and the staff including the front office.
• Coordinates, or serves as a liaison, for administrative support activities including facilities management, pharmacy, utilization management, quality management, risk management, human resources, payroll, clinical services, and systems support.
• Controls wage and non-wage expenses, including pharmacy and medical supplies, in accordance with budgetary guidelines.
• Works in a collaborative role with the management team, staff, and physicians in the clinical practices, as well as related departments throughout the organization.
• Function as a key point person in research, setup, and implementation of new procedures, projects, initiatives, workflows, equipment.
• Prepare charts as needed, including filing into appropriate sections of the medical records, and assure that all pertinent items are available to the provider before patient care commences.
• Sets up exam room/procedure rooms appropriately based on patient visit needs; assist providers in examination/procedure rooms as needed.
• May fulfill back-office staff functions as needed including managing patient flow, charting, room prep, vitals, updating and maintaining medical records; and handling designated clinical care telephone interactions.
• As directed by the provider may perform designated diagnostic tests; draw, prepare designated lab work and/or specimens; administer immunization, injections, oral, or IV medications; convey lab results to patients; assist in follow-up scheduling needs; answer patient calls in a timely fashion and communication significant clinical findings to the provider.
• Serves as an advocate for the patient and utilizes appropriate resources

Qualifications

Job qualifications

• Associate's Degree in Nursing required
• Bachelor's Degree in Nursing preferred

Work Experience

• 3 years experience in outpatient medical setting required

Licenses and Certifications

• Valid CA RN license required
• Basic Life Support (BLS) required