Center Care Team - Medical Assistant III

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.  

Job Summary:  

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant III (MA) is a critical role to support the PCP day-to-day and ensure efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments.  

Duties/Responsibilities:

• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure  

• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel  

• Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including: returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician  

• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision  

• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times  

• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls 

• Act as a resource for daily workflow and best practice development  

• Center based subject matter expert for clinical flow and devices 

• Pilot new process rollouts, providing detailed feedback to process owner. 

• Collaborate and assist with new colleague onboarding and training 

• Participate in interviewing process for medical assistants  

• Provide oversight of daily center flow and provider schedules in coordination with Center Manager 

• Maintain clinical supplies/inventory  
• Facilitate Clinical Huddles  
• Report out on center performance and clinical needs in monthly staff meetings  

• Conduct monthly check-ins with center Medical Assistants 

 

Required Skills/Abilities:

• Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic  

• Self-starter with the ability to think creatively and work effectively  

• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership  

• Strong communicator that is customer-oriented  

• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects  

• Experience with claims/quality reports and analytical software packages  

• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software  

• Ability to travel on occasion for company meetings  

• Ability to develop constructive and cooperative working relationships with others. 

• Provide feedback on colleague competency to CM and/or designee for remediation. 

• Demonstrated advanced competency in the following categories: 

• eCW 

• FOC testing devices 

• Member clinical intake 

• Minimum of 3.5 score annual performance review  

 

Education and Experience:

• High school diploma or equivalent education (GED) required  
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required  
• A minimum of 3 years of work experience as a Medical Assistant in a hospital, medical clinic or comparable environment  
• Certification as a Medical Assistant required 
• BLS for Healthcare Providers required  
• Experience working with geriatric patients is a plus  
• eClinicalWorks experience required 
• Excellent analytical, strategic thinking, and creative thinking skills  
• Experience with processing referrals and care coordination preferred  
• Embodies and serves as a role model of ArchWell Health’s Values:
  • Be compassionate
  • Strive for excellence
  • Earn trust
  • Show respect
  • Stay resilient
  • Always do the right thing

 

About ArchWell Health:

 

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

 

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.