Clinical Nurse Supervisor

Advocate Aurora Health Lake Zurich, IL 60047, US

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$41.10 - $61.65 / hour

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Department:

09121 AMG Good Shepherd Svc Area - Building Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Monday through Friday, 8:00 am to 5:00pm

Pay Range

$41.10 - $61.65

We want our teammates and their families to Live Well.

Actual compensation offered will be based on factors such as qualifications, skills, relevant experience and/or training and internal equity. To accompany base pay we offer a comprehensive benefits package including:

401(k) company contributions: 3% of your eligible annual salary AND 401(k) employer match: dollar for dollar up to 3%
Opportunity for yearly merit increases within the salary range
Education Assistance

Major Responsibilities:

Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
- Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
- Ensures AMG standing operating procedures are followed.
- Oversees approved site research activities.
- Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
- Holds clinical staff accountable to AMG rooming standards.
- Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
- Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
- Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
- Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
- Ensures AMG standing operating procedures are followed.
- Oversees approved site research activities.
- Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
- Holds clinical staff accountable to AMG rooming standards.
- Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
- Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
- Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications.
- Acts as a role model and champion for Culture of Safety. Works with the manager to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the manager to complete ACAs and RCAs when indicated.
- Utilizes information to implement process changes and staff education.
- Leads site clinical integration activities
- Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
- Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.

Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
- Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
- Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
- Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays.
- Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
- Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
- Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
- Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
- Assists in coordinating managed care issues and nursing updates.
- Evaluates service levels and operational procedures such as wait-times, message management and appointment availability. Engages staff in resolution of identified issues.
- Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
- Actively participates and/or leads team huddles.

Associate Engagement/Human Resources – Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards. In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
- Conducts regular staff meetings and daily huddles with associates. Documents meetings using Stoplight Report.
- Conducts performance reviews on time.
- Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
- Consistently ensures manager is fully informed of key events or issues that impact practice operations.
- Provides ongoing performance feedback to associates through coaching and mentoring. Orients and provides training to new associates. Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
- Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
- Assures all associates maintain certification and all required continuing education units (CEUs).

Growth and Funding our Future – Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
- Participates in activities which foster practice growth.
- Promotes same day access and is engaged in volume visit targets.
- Maintains an effective process for inventory control and medication supply utilization.
- Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
- Works in collaboration with practice site manager to achieve revenue and cost targets.
- Maximizes team efficiency by utilizing all team members

Physician/Provider Engagement – Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
- Provides support to the onboarding of new physicians/providers
- Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns. Solicits feedback regarding staff performance.
- Engages physicians/providers in improving processes, workflow and EMR related concerns.
- Assists physicians/providers on issues related to patient care and safety.
- Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.

Miscellaneous – Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director
- Actively participates in meetings, committees and projects
- Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
- Participates in activities to enhance professional growth
- Maintains licensure and completes required CEUs
- Performs other duties as assigned.
- Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

Licensure/Experience:

Nurse, Registered (RN)

Education/Experience Required:

Graduate from accredited school of nursing
5+ years of nursing experience
BSN preferred
Leadership experience preferred
Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable

Knowledge, Skills & Abilities Required:

Good communication skills.
Proficient with keyboard and computers.
Good time management and organizational skills.
Current RN Licensure in State of Illinois
Current CPR certification

Physical Requirements and Working Conditions:

Ability to work varying shifts any day of the week to meet needs of the site.
Ability to work under stressful conditions and difficult situations.
Ability to perform lifting/transfer activities relating to patient as needed, ability to stoop/bend.
Able to respond quickly to patient needs and work at a fast pace.
Work environment includes probability of exposure to adverse, hazardous materials while caring for the sick.
Ability to assist in the evacuation of patients in the event of fire or other disaster.
Routinely works with potentially infectious specimens and patients.
This position will recognize needs and behaviors of a variety of patient age groups; i.e. understand child growth and development, normal pattern of adolescent behavior and look for normal signs of aging.
Ability to travel to Advocate locations.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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Good organization, prioritization and problem solving skills. Ability to multi-task with frequent interruptions. Physical Requirements and Working Conditions: Must be able to sit, stand, walk and climb stairs for limited to prolonged periods of time. Must have the physical agility to move about in confined spaces, including bending, twisting, kneeling, squatting and occasionally reaching one or both over head. Must have the physical stamina to attend to patient care requirements over a period of three or more hours without complete rest. Must be able to concentrate with frequent interruptions. Must have accurate vision to read gauges and measuring devices and to interpret written instructions. Subject to exposure to chemical and hazardous waste and communicable disease; therefore protective clothing must be worn, as needed. Must be able to: - Lift up to 50 lbs. from floor to waist. - Lift up to 20 lbs. over the head. - Carry up to 40 lbs. a reasonable distance. Must be able to: - Push/pull with 30 lbs. of force. Perform a sliding transfer of 150 lbs. with a second person present. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Manager/Supervisor

Full-time

1 week ago

Clinical Nurse Manager Registered Nurse RN- Inpatient

Prime Healthcare Evanston, IL

$42.54 - $57.26 / hour

Overview • Department : Med Surg Telemetry • Schedule: Full-Time, Day Shift, Exempt • Facility : Prime Healthcare St Francis Hospital • Location : Evanston, IL 60201 Why Join Us: Magnet desginated hospital Work in a fast-paced acute care hospital setting with diverse patient populations Lead, develop and support nursing teams Drive quality, safetyt, and patient experience Career growth opportunities across a large health system Collaborative, team-oriented environment focused on patient outcomes Responsibilities The Manager of Med/Surg - Telemetry is a Registered Nurse who assumes 24-hour administrative responsibility for the management of all nursing service functions within the Med/Surg - Telemetry departments. Supervises, assesses, plans, implements and evaluates the delivery of patient care. Develops and implements departmental plans, including performance improvement activities and compliance with current regulations. Supervises and evaluates all personnel assigned to the unit and effectively utilizes nursing personnel, time responsibilities for the unit and is directly accountable to the CNO/DON. Communicates effectively with staff, physicians and administration both written and verbally. Qualifications EDUCATION, EXPERIENCE, TRAINING Must have a current and valid state license as a Registered Nurse. BLS (AHA) upon hire and maintain current. A minimum of two years supervisory/management experience necessary. Minimum of three years of continuous clinical experience in a clinical/acute care setting. Advanced Cardiac Life Support (ACLS) (AHA) upon hire and maintain current. Bachelor of Science in Nursing (BSN), required for all hires after 1/11/2021. Pay Transparency Saint Francis Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $42.54 to $57.26 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/ #LI-SO1 Employment Status Full Time Shift Days Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf