Nurse Navigator/Registered Nurse - Full-time Days Variable, ED, Atlantic Health Morristown Medical Center

Job Description

When in the Nurse Navigator portion of the job:

• Acts as a liaison between the patient, their families, and internal and external providers.
• Establishes a strong rapport with patients, families and other members of the health care team and community.
• Assists with the implementation of a treatment plan for patients being discharged from the department.
• Facilitates appointment scheduling, referral process and providing clear discharge education to the patient and family when appropriate.
• Recognizes barriers to healthcare and connects patients to the resources, services, and system providers during discharge.
• Communicates with family members (next of kin) of impending patient discharges to expedite transport back to a facility or home.
• Facilitates external transport to assist with more timely transport back to facilities.
• Collaborates with ED Ambassadors, Patient Liaisons and the multidisciplinary team on Patient and Family Communication and Experience.
• Daily review and triage of all boarding patients in the department, coordinating bed needs by hours boarding and clinical needs.
• Daily review of our geriatric population as well as our medically compromised patients in the emergency department for expedited placement.
• Ensures the highest quality customer service for patients and providers.
• Facilitates teamwork and multidisciplinary care for patients, staff, and facility.
• Documents all work in the EMR.
• Works to identify technology that will assist with patient flow and patient experience.
• Conducts discharge phone calls as workload allows.
• Facilitates transport Request for patients with available in-patient beds
• Maintains data related to discharge times, trends and patient satisfaction related to discharge process.
  
  
  

When in the ED Registered Nurse Portion of the role:

• Promotes and restores patient’s health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families; and supervising assigned team members.
• Identifies patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
• Promotes patient’s independence by establishing patient care goals; teaching patient, friends, and family to understand the condition, medications, and self-care skills; and answering questions.
• Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; and following hospital and nursing division’s philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.
• Resolves patient problems and needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; and calling for assistance from health care support personnel.
• Protects patients and employees by adhering to infection-control policies and protocols; medication administration and storage procedures; and controlled substance regulations.
• Documents patient care services by charting in patient and department records.
• Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence and protects operations by keeping information confidential.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; and evaluating new equipment and techniques.
• Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; and using equipment and supplies as needed to accomplish job results.
• Maintains professional and technical knowledge by attending educational workshops and participating in professional societies.
• Maintains a cooperative relationship among health care teams by communicating information and participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed.
  
  
  

Qualifications

QUALIFICATIONS

• Active RN license / BSN preferred
• 3-5 years of experience in an emergency room setting.
• Able to work independently and be self – motivated to meet and assist patients in resolving complex care issues related to their ED experience.
• Ability to communicate clearly and effectively with a diverse population of patient, family, significant other and providers at all levels.
• Strong interpersonal skills and the ability to function effectively in a critical environment
• Ability to work on projects and collect pertinent data that will optimize operational efficiency and improve the patient experience.
• Demonstrates flexibility and the ability to manage multiple complex situations
• Demonstrates an ability to function in a goal driven manner.
• Understanding of the cultural aspects that impact health care in the emergency room setting.
  
  
  

Skills

• Strong knowledge of EPIC workflow and functional ability.
• Strong Microsoft office skills
• Understand of MyChart application to assist patients and families with obtaining information regarding their clinical findings.
• Willingness to learn In-patient / outpatient scheduling workflow to assist with patient appointments.
• Must have knowledge of HIPAA guidelines, PHI privacy requirements, community resources and transportation modalities
• Able to create monthly data reports to monitor all ED patient flow metrics.
  
  
  

About Us

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation
  
  
  

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We Have Received Awards And Recognition For The Services We Have Provided To Our Patients, Team Members And Communities. Below Are Just a Few Of Our Accolades

• Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the “World’s Best Hospitals” in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
• Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
  
  
  

Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.

We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.

Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.

Team Member Benefits

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
  
  
  

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

About The Team

In a medical emergency, nothing is more important than speedy access to high-quality care. That is why Atlantic Health System’s hospitals have emergency departments, providing 24/7 access to state-of-the-art technology, life-saving treatments and expert medical teams trained in emergency medicine procedures. Many of our locations offer comprehensive stroke care, pediatric emergency care, cardiovascular services, diagnostic imaging and fast-track areas for the treatment of minor injuries and illnesses. At Morristown Medical Center, our trauma center is verified as a Level I Regional Trauma Center by the American College of Surgeons and designated a Level II by the state of New Jersey. We are equipped with a helipad for medevac air transport and have easy access for ground transportation. In addition, through the Atlantic Health System Transfer Center, we can expertly coordinate the transfer of patients or their loved ones in need of assistance from anywhere in the world to our hospitals.