RN Primary Care

Job Summary

Job Responsibilities

• Perform licensed clinical triage for patient telephone calls, electronic messages, and in-basket communications
  requiring nursing assessment, clinical judgment, and protocol-driven decision-making. Appropriately prioritize,
  manage, and escalate patient concerns to physicians or advanced practice providers as clinically indicated.
• Communicate, interpret, and adjudicate physician/provider orders, including medication refill requests,
  diagnostic results, and treatment plans. Provide legible and signature-authenticated documentation, as needed,
  of all actions taken, accurately and timely, to the patient’s medical record.
• Prepare patients for physician examination. This includes gathering patient assessment information relating to
  the patient’s learning and education ability; providing patient and family education; measuring and recording
  vital signs; and accurately documenting the information in a timely manner in patient charts.
• Perform phlebotomy; administer injections, immunizations, and other special procedures demonstrating skills in
  the principles of infection prevention, reduction, and control appropriate for the medical setting.
• Provide high-acuity and complex patient follow-up care, including chronic condition management, abnormal
  result notification, symptom escalation, and coordination of care requiring licensed nursing judgment beyond
  Medical Assistant scope.
• Provide follow-up care for patients that includes, but is not limited to: arranging diagnostic testing, specialist
  appointments, hospital admissions, and transitional care activities, ensuring timely completion and appropriate
  patient communication.
• Support chronic care management, preventive care initiatives, and patient education interventions, contributing
  to care-gap closure, quality measure performance, and organizational incentive requirements.
• Monitor, prioritize, and ensure timely completion of clinical back-office workflows, including results management,
  referrals, patient communications, and documentation to improve turnaround times, patient satisfaction, and
  continuity of care.
• Serve as a clinical resource and escalation point for Medical Assistants, providing guidance and support for
  workflows or patient situations requiring licensed nursing expertise.
• Provide staffing support as needed, including backfilling clinical staff in the event of unscheduled absences or
  call-ins, and assisting with coverage across both Health Center locations to ensure continuity of patient care and
  clinic operations.
• Perform Quality Assurance and risk-mitigation functions and procedures necessary to meet and maintain
  regulatory, accreditation, and organizational requirements, including accurate documentation and timely
  follow-up of clinical results.
• Perform laboratory testing in compliance with written policies and procedures that meet the requirements of
  Testing Personnel under the Clinical Laboratory Improvement Act of 1988 (CLIA).
• Provide licensed clinical support during periods of increased patient volume, staffing shortages, flu clinics, and
  employer-driven events to ensure continuity of care and protect provider productivity.
• Work cohesively as a member of the care delivery team in maintaining waiting areas, examination rooms,
  back-office areas, equipment, and supplies. Attend scheduled department meetings and continuously monitor
  organizational communications to ensure currency of knowledge on information and procedures.
• Other duties as assigned.

Education Requirements

• Minimum: Associate of Science degree from an accredited school of nursing.
• Preferred: Bachelor of Science in Nursing

Experience Requirements

• Minimum: Previous patient care experience
• Preferred: One (1) year previous medical office experience

License/Certification Requirements

Minimum: 

• Registered Nurse license, in good standing, in the state of Indiana by date of hire or transfer into the position
• Basic Life Support (American Heart Association)