About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Lead LPN coordinates the day-to-day patient flow as part of a healthcare team by assisting in planning and implementing care interventions while promoting high quality patient care in a professional, efficient and safe manner.  Assists in the planning and implementation of interventions to ensure evidence-based practices are being adhered to.  Directs the team member as needed in order to support and maintain high-quality patient care. Lead LPN works closely with providers, supervisors, support staff and other members of the organization to ensure a seamless workflow. Effectively communicates with all team members to support a cohesive work environment. 

The Lead LPN in the Urgent Care department will:  

• Work collaboratively with the department managers to ensure compliance with the Urgent Care Association of America (UCA) standards and guidelines.   
• Assist with the training and orientation of new staff. They will assist with problem solving daily issues and bring to the management team, if needed.  
• Is expected to keep relevant knowledge up to date and apply it to everyday practice.   

Site Hours: Monday - Friday 8:00am - 8:00pm, Saturday - Sunday 9:00am - 5:00pm 

Essential Functions and Job Responsibilities:  

Urgent Care (UC) is a multi-faceted department with staff working in various locations to achieve similar departmental goals.  The Lead LPN works collaboratively with all team members to: 

• Facilitate a 5-star patient experience by displaying we are Summit Health 
• Serve as a department liaison and resource point person 
• Assist with the oversight of the COVID-19 testing workflow 
• Assist with the training and orientation of new staff, including but not limited to annual competencies and lab training 
• Troubleshoot lab errors and missing specimen issues. Assist in monitoring/coordinating courier pickup schedules 
• Participate in monitoring site inventory and supply needs, placing orders if needed and troubleshooting purchasing issues 
• Assist in reviewing lab logbooks and emergency cart books 
• Perform clinical duties when needed to cover staffing shortages  
• Assist with reviewing department reports such as pending status, missing charges, UC to ED transfers, etc. 
• Assist with chart reviews as needed to monitor documentation and department goals 
• Assist with completing TelmedIQ provider schedules 
• Assist with completing clinical competencies 
• Maintain department forms/handouts at each site  
• Assist with other duties as assigned within their scope of practice 

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS: 

Education/Certifications/Licenses:   

• Graduate of a LPN school program  
• Current NYS Licensure as an LPN  
• Required to obtain CT Licensure within 3 months of hire.  
• Required to provide evidence that you have applied for LPN CT Licensure within a month of hire.  
• Must maintain CT and NY LPN license.  
• BLS Certified; required upon hire.  
• IV and or Phlebotomy skills preferred.  
• Competency skill checklist expected to be completed within first 3 months.  
• Ability to work in all 6 UCC locations if needed.  

Performance Standards for Specialty Knowledge, Skills & Abilities: 

• Strong communication skills; both verbally and written 
• Strong organizational skills 
• Ability to prioritize while multi-tasking 
• Excellent time management skills 
• Ability to work independently and as a part of a team 
• Proficient in EMR 
• Ability to think critically and exercise good judgement in stressful situations 

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.