Clinical Services Director (DON) (RN)

 

GENERAL STATEMENT OF POSITION:

Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating Resident Care Assistants.

SCOPE: Supervisory Responsibility: Supervise the resident care team of the community that includes the following positions:

• Medication Services Technicians

• Care Assistants

BUDGET RESPONSIBILITY: Responsible for meeting budget goals, expenses and established care thresholds for the resident

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.

• Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintained

• Evaluates medication orders and translates them for Medication Services Technicians and residents as needed

• Supervises and evaluates assistants on all shifts, providing counseling and written disciplinary and/or corrective action when needed

• Provides in-service training for resident assistants on a routine basis and one-to-one training as needed

• Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents

• Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes

• Creates and maintains resident care communication system to ensure quality care on each shift

• Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records

• Monitors centrally stored medication system

• Develops resident care policies and protocols as needed

• Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly

• Provides first aid to residents when needed

• Communicates with physicians and families on resident’s change of condition or incident

• Accepts physician orders or order changes for medication or treatment, calls orders to pharmacy

• Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room

• Maintains current resident emergency records with up-to-date information

• Monitors the emergency call system and ensures staff responds appropriately

• Supervises resident meals and monitors for appropriate diets

• Assists with emergencies and with safety instructions for residents such as fire drills, etc.

• Maintains current knowledge of state and local regulations, ensuring community compliance

• Answers telephones, assists visitors and gives tours to prospective residents

• Performs duties as manager on duty on a rotating basis

• Conducts work tasks safely and in compliance with the community safety program

• Provides effective and courteous service to all residents, guests and co-workers

• Performs other related essential duties as required

• Attend in-service training and workshops and meetings as required.

• Promote and protect the rights of each resident

Supervision/Leadership

• Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team

• Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement

• Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members

• Communicate information that supports team and company performance and communicate reasons for decisions

• Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards

• Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals

• Perform various related essential duties as required by the vice president or by the Anthem home office

Teamwork and Communication

• Participate in team activities, meetings and practices

• Actively build productive relationships with others

• Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:

• Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome

• Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning

• Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance

• Engage in conversation to understand the conditions of satisfaction of job duties:

• Identify shared understanding of desired outcomes

• Initiate regular conversation to ensure outcomes are met

General and OrganizationalRequirements

• Display behavior that supports the Anthem mission, vision, values and policies

• Consistently perform position responsibilities in a professional and ethical manner

• Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client

• Pursue job-related professional development

• Monitor own work performance and adjust; seek help as needed to fulfill job duties

• Understand and follows company and department policies and procedures

• Understand and adhere to all laws governing team member and resident rights

• Protect confidential information of team members, residents and vendors

• Conduct work tasks safely and according to the community safety program

• Show eagerness and flexibility completing other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE:

A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities

Knowledge of:

• Infectious disease control policies

• Personal hygiene and cleaning procedures and the use of cleaning materials

• Policies and procedures concerning resident care and of administering the procedures correctly

• Record keeping duties that must be performed regarding residents

• Prospect evaluation methods

• Principles of organization and functions of a retirement community

• Motivation and coaching team members

• Procedures for monitoring budgets

• Modern office practices and procedures

• Typing, word processing, telephone etiquette and procedures and use of standard office equipment

• Terminology used within the department

• Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program

• Keep current knowledge and required certifications for quality care and services mandated by federal and state law and other regulating agencies

Work style Characteristics:

• Integrity – honest and ethical

• Cooperative – pleasant with others, good-natured and cooperative

• Dependable – reliable and responsible, fulfilling duties

• Team player – works through processes and with others to accomplish goals

• Attention to Detail – careful about detail and thorough in completing work tasks

• Concern for Others – sensitive to other’s needs and feelings; helpful and understanding

• Adaptable/Flexible – open to change (positive or negative) and to variety in the workplace

• Stress Tolerance – accepts criticism and deals calmly and effectively with stress situations

• Independent – develops own way of doing job tasks; guides self with little or no supervision; depends on self to complete tasks

• Initiative – willingness to take on challenges and responsibility

• Leadership – willingness to lead, take charge and offer opinions and direction. organizes the department to achieve goals and targets; leads by example; makes decisions with whatever information is available; inspires others to achieve

• Accountability - understand the need to achieve targets and goals of the department

• Achievement/Effort – establish and maintain personally challenging achievement goals and exert effort toward mastering tasks

• Analytical thinking – analyze information and utilize logic to address work-related issues and problems

Judgment and Reasoning Ability:

• Ability to apply principles of rational systems

• Ability to use judgment and respond calmly in stressful situations

• Ability to use deductive reasoning, applying general rules to specific problems to produce answers that make sense

• Ability to use inductive reasoning, combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations, observations of human behavior)

• Ability to focus on results, persevere and drive for the goal line

Language Ability and Interpersonal Communication:

• Ability to understand and correctly use various information resources and documents including:

  • Electronic reporting

  • Electronic Care Plans

  • Budgets

  • Resident files

  • Shift reports

  • Website

  • Medical documents

  • Staffing reports

• Ability to comprehend and correctly use a variety of informational documents including daily resident charts, bath and laundry charts, medical sheets and other reports and records

• Ability to comprehend a variety of reference books and manuals including Physician's Desk Reference, medical books, etc.

• Ability to prepare resident records, incident reports, daily reports and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style

• Ability to record and deliver information, to explain procedures, maintain confidentiality of restricted information and to follow instructions

• Ability to use and interpret medical terminology and language

• Ability to communicate effectively verbally and in writing with residents, physicians, supervisors, nurses, dietitians, maintenance personnel, coworkers and the general public

• Ability to use and interpret various medical and health care equipment and tools including thermometers, wheelchairs, walkers, blood pressure equipment, stethoscope, etc.

• Ability to prepare reports, correspondence, budgets, marketing plans, newsletters, using prescribed format and conforming to all rules of punctuation, grammar, diction and style

• Ability to use Microsoft Office, PowerPoint, Excel to prepare departmental reports and presentations

• Ability to explain ideas, in writing and orally, so others easily understand

• Ability to communicate effectively and hospitably, both orally and in writing

• Ability to listen to and understand information and ideas presented through spoken words and sentences

• Ability to conduct presentations and training sessions

• Ability to recognize when something is wrong or is likely to go wrong

Mathematical Ability:

• Ability to add, subtract, multiply and divide and calculate decimals, ratio and proportion, percentage, fractions and determine time, weight and measures

• May require the ability to apply formulas involving variables for setting up spreadsheets

• May require the ability to perform and apply descriptive statistics

Environmental Adaptability:

• Ability to apply principles of rational systems such as nursing

• Ability to stay calm and respond appropriately in an emergency situation

• Ability to work effectively in an office environment

• Ability to work effectively in a health care environment

CERTIFICATION AND CLEARANCE:

• A current and valid RN Nursing License.

• First Aid and CPR certification

• Criminal record clearance or criminal record exemption, as required by law

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