RN-Concierge Services and Care Coordinator

Sign On Bonus Eligible

Default Work Shift:

Day (United States of America)

Hours:

36

Salary range:

$58.43 - $90.50

Schedule:

Full Time

Shift Hours:

12 Hour employee

Department:

ECA Leased Employees

Job Objective:

Under the direction and oversight of Eisenhower Concierge Services (ECS) executive leadership assumes responsibility for organizing, coordinating and delivering exceptional quality, concierge nursing services within their assigned team.

Job Description:

Education: Required: Bachelor’s degree in Nursing or Master’s degree in Nursing Licensure/Certification: Required: California Registered Nurse (RN) licensure; Basic Life Support (BLS) from American Heart Association (AHA); California Driver License and auto insurance Preferred: Certification in one area of specialty Experience: Required: Five (5) years of RN experience which includes direct patient care in acute, ambulatory or home health Preferred: Nursing leadership and teaching/mentoring experience

Reports To: ECS Executive Leadership Supervises: Registered Nurses, Licensed Vocational Nurses, Nursing Assistants/Phlebotomists, Administrative Staff Ages of Patients: Adult, Geriatric Blood Borne Pathogens: High Potential

Skills, Knowledge, Abilities:

Ability to adapt quickly to changing priorities and unexpected situations, Ability to analyze issues, identify root causes, and develop solutions, Ability to coordinate and integrate healthcare service offerings, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives, Ability to handle difficult and stressful situations in a calm and professional manner, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to prioritize tasks and manage time efficiently to meet deadlines, Accurate assessment skills, appropriate to the age of the patient, based on scientific facts and principles, Knowledge and ability to function in a professional role and serve as a professional role model, Knowledge of current nursing, medical and health trends and practices in rendering of patient care, Knowledge of patient care standards of care as they relate to services provided, Problem solving skills to identify issues and formulate effective solutions, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. 2. Compiles with all applicable ECS policies and procedures, including Code of Conduct, Compliance policies, and Relationship-Based Care Professional Practice Model; takes action to involve ECS leadership to resolve compliance questions or concerns and/or reports suspected violations. 3. Recognizes potentially critical situations and takes action to minimize risk of adverse outcomes. 4. Develops and maintains open, honest and mutually beneficial relationships with ECS leadership, staff, clients, and relevant stakeholders. 5. Collaborates with ECS leadership and peers to continuously improve and streamline workflow processes to ensure and uphold high-caliber service and valuable resources. 6. Follows policies, procedures, directives and works with executive leadership to update/improve when/where appropriate. 7. Assists with and is accountable for the coordination of safe, high-quality patient/client care by properly triaging client care requests and determining the appropriate delegation of assignments to qualified caregivers. 8. Coordinates caregiver schedules for the provision of client care. 9. Directs patient care, as prescribed by ECS policy and procedure. 10. Implements plan of care according to identified physical, psychosocial, and spiritual needs of patient. 11. Ensures physician orders to initiate treatments and scheduling are available and viable; judiciously intervenes/connects with physicians to rectify issues. 12. Regularly rounds with ECS leadership and staff in the field to assess and evaluate care and services provided. 13. Recognizes, accepts responsibility for, and maintains commitment to professional development and clinical competency. 14. Shares knowledge and acts as a professional resource to other members of the health care team, especially in relation to new hire onboarding. 15. Trains, orients, and positively supports new hires to ensure confident, seamless integration into ECS and boosts new team members’ ability to uphold safety, care quality, and outstanding customer service. 16. Monitors and audits electronic communication and electronic charting system for compliance and adherence to company policy/best practice. 17. Facilitates availability of adequate material resources and supplies, and ensures appropriate capture of charges for supplies utilized in the course of care. 18. Monitors correct timekeeping of staff through routine/daily review of timecards, checking to ensure shifts are in line with posted schedules where appropriate. 19. Ensures personal work availability is adequately flexible and is in concert with other Care Coordinators, to allow for necessary coverage to meet operational need. 20. Embraces change and continuously demonstrates a commitment to utilize evidence-based practice. 21. Seeks opportunities to support/uplift ECS morale. 22. Earnestly promotes a positive organization image when interfacing with the public/clients, medical system staff/professionals, and either personally takes action to address issues and/or immediately informs and engages ECS executive leadership. 23. Maintains reliable transportation and must be willing to utilize personal vehicle to transport oneself to site of contracted client; engage in honest, accurate accounting of miles traveled (mileage reimbursed at current IRS defined rate per mile). 24. Performs other duties as assigned.