Medical Assistant (MA) I - Family Medicine (Glenview)

Advocate Aurora Health Glenview, IL 60025, US

$21.85 - $34.35 / hour

Department:

01120 AMG Glenview Waukegan Rd - Family Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

CLINIC HOURS:

Monday, Wednesday & Thursday: 7a-7p

Tuesday: 8a-7p

Friday: 7a-5p

Saturday: 8a-noon (open 3 Saturdays a month)

Sunday: closed

Medical Assistant Hours:

Monday – Friday: 8.5 hour shifts with a lunch; including one late shift per week (until close) on a week day

Saturday: one shift per month

Hours may change based on clinic needs

Based on business needs, travel to sister sites in Morton Grove and Lincolnwood is expected to cover absences. Distance from Glenview to Lincolnwood site is approximately 10 miles and 4 miles to Morton Grove site. One evening shift is expected at least once a week.

Pay Range

$21.85 - $34.35

Scheduling:

CLINIC HOURS:

Monday, Wednesday & Thursday: 7a-7p

Tuesday: 8a-7p

Friday: 7a-5p

Saturday: 8a-noon (open 3 Saturdays a month)

Sunday: closed

Medical Assistant Hours:

Monday – Friday: 8.5 hour shifts with a lunch; including one late shift per week (until close) on a week day

Saturday: one shift per month

Hours may change based on clinic needs

Major Responsibilities:

Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.
Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).
Assists provider with or performs procedures as ordered.
Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking. Point of Care testing (POCT) per standing order/provider order. Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.
Administers medications and vaccines safely following the rights of medication administration.
Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.
Cross trained to perform duties that are relevant to specialty or clinic practice within the scope of the Medical Assistant.
Demonstrates effective and timely communication, teamwork, and appropriate escalation.
Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately. Ensures equipment and supplies are in working order, and areas are appropriately stocked.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Minimum Job Requirements

Education

Greater Charlotte:

High School Diploma or GED required.
Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.

IL/WI Divisions:

High School Diploma or GED required.
Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.

Wake Forest:

High School Diploma or GED required.
Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.

Floyd & Navicent:

High School Diploma or GED required.
Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.

Certification / License

Greater Charlotte:

Current American Heart Association (AHA) BLS certification required

Successful completion of Atrium Health’s competency assessment

IL/WI Divisions:

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.

Wake Forest:

Current American Heart Association (AHA) BLS certification required

American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Worker's Association (NHCWA), National Health Career Association (NHA), (MCMA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA)

Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select areas

Successful completion of Atrium Health’s competency assessment

Floyd & Navicent:

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.

Experience

No Experience Required

Knowledge / Skills / Abilities

Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.
Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.
Demonstrates customer service skills that support a positive patient experience.

Physical Requirements and Working Conditions

Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available.
Unique patient lifting/movement situations will be assessed on a case- by -case basis.
Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.
Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed.
Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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Advocate Aurora Health Downers Grove, IL

$22.90 - $34.35 / hour

Department: 36946 Advocate Good Samaritan Hospital - Cardiology Clinic Status: Full time Benefits Eligible: Yes Hou rs Per Week: 32 Schedule Details/Additional Information: CLINIC HOURS: Monday-Friday, 7:30a-4p 4- 8 hr shifts per week No weekends, holidays, or evenings Pay Range $22.90 - $34.35 $2500 sign on bonus for external hires Current Medical Assistant Certification/Registration required previous Phlebotomy experience highly preferred Major Responsibilities: Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care Supports achieving AMG Clinical Integration goals by medical record preparation, i.e., assures appropriate flow sheets and charts are available at time of patient visit. Accurate data is obtained and documented. Assists the physician in maintaining registries. Communicates to provider any outstanding data, tests or measures required for Clinical Integration. Prepares for patient visit by performing chart preparation. Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards. Performs tests/procedures as ordered. Maintains test tracking log, communicating test results per policy. Identifies and communicates abnormal or delayed test results to provider. Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures. Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification. Administers medications as ordered by provider including documentation. Communicates with pharmacies to refill medication per approved protocol. Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures, and messages. Distributes patient education and discharge instructions per provider direction. Direct patient questions regarding education to provider. Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning. Communicates with other providers to ensure continuity of care. Documents all patient communication in the medical record. Patient Satisfaction and Service: Provides efficient, high-quality service to patients and families during appointments/visits, telephone call. Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs. Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate, and provider engagement. satisfaction. Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made. Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties. Demonstrates a professional image in compliance with AMG policy. Adheres to Advocate Behaviors of Excellence. Health Information Management (HIM) and HIPAA standards: A complete and accurate medical record will be maintained for every patient who is evaluated or treated within the medical group. Participates in medical record audits and indicator development. Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone. Assures that the medical record and all relevant diagnostic reports are available at the start of the visit. Obtains medical record release of information in accordance with HIPAA policy and Advocate/AMG policies and procedures. Disposes of papers containing patient identifiable information according to policy. Maintains medical record filing by scanning or re-filing of charts. Utilizes Advocate/AMG forms. Risk/Safety Compliance Complies with established infection control, OSHA safety standards and accrediting organization regulations. Maintains work area in accordance with the Advocate/AMG Operating System standards. Participates in safety drills. Locates emergency equipment during drill as appropriate. Demonstrates culture of safety behaviors/techniques. Promotes culture of safety by identifying threats to patient, family, and associate safety. Reports safety events and near misses in a timely manner and completes using appropriate reporting methods. Assists in the implementation of corrective actions. Funding Our Future: Demonstrates order completion and documentation for appropriate charge capture and risk reduction. Collaborates with provider and billing department to accurately code and capture charges. Maintains inventory par levels using standard products, AMG AOS standards. Understands revenue and expense management targets and is engaged in achieving same. Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources. Utilizes organizational resources in a responsible/cost effective manner. Miscellaneous Maintains knowledge of current standards of care. Participates in continuing education and other professional and growth opportunities. Completes annual competency review. Other duties as assigned. Education/Experience Required: High School Diploma or GED Graduate of a medical assistant program or at least one year of medical assistant or equivalent experience. Knowledge, Skills & Abilities Required: Good communications skills. Experience using a keyboard and computers. Familiarity with equipment used in ambulatory care. Current AHA CPR certification. Current Medical Assistant Certification/Registration required. Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies. Physical Requirements and Working Conditions: Ability to travel locally to multiple sites as needed. Ability to work in stressful conditions and difficult situations. Resilient and flexible in a changing environment. May be exposed to hazardous materials and life-threatening diseases. Ability to cooperate and work with others. Ability to make sound and timely decisions. Ability to work rotating shifts any day of the week. Ability to perform lifting/transfer activities related to patients as needed, ability to stoop/bend. This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.