Supervisor of Resident Services (CRMA) - Gray Birch

MaineGeneral Health Augusta, ME 04330, US

Job Summary:

Gray Birch is seeking a dedicated and compassionate Supervisor of Resident Services (CRMA) to lead our resident care team and help ensure the highest quality of care for our residents. In this leadership role, you will oversee daily staffing operations, support and develop team members, and serve as a resource for staff, residents, and families. This position combines hands-on leadership with a commitment to providing exceptional resident-centered care in a long-term care environment.

Job Description:

Position: Supervisor of Resident Services (CRMA)

Location: Gray Birch, Augusta
Schedule: Full-time (40 hours/week)

Shift: Days

What You'll Do:

Determines, coordinates, and supervises daily staffing assignments and levels.
Provides direction, orientation, training, coaching, and mentoring to staff. Assists with performance evaluations and disciplinary actions.
Assesses quality of services delivered and facilitates staff development programs.
Ensures staff compliance with departmental, organizational and regulatory policies, procedures and protocols.
Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.

What You'll Need:

Current Maine CRMA certification required, AND Personal Support Specialist (PSS) required or within 120 days of hire
At least 2 years of CRMA experience preferred
Previous supervisory, leadership, or senior caregiver experience preferred.
Strong communication, problem-solving, organizational, and interpersonal skills.
Ability to work collaboratively with residents, families, and healthcare team members.
Commitment to providing compassionate, high-quality care to older adults.

Why Choose MaineGeneral?

Competitive Pay and Comprehensive Benefits: Health, dental, vision, and wellness programs
Work-Life Balance: Earned time off, paid parental leave, and more
Financial Security: 403(b) retirement plan with up to 4% company match
Career Growth: Professional development and advancement opportunities

Scheduled Weekly Hours:

Scheduled Work Shift:

Job Exempt:

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

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