Medical Assistant - Breast Care Coordinator, ObGyn/UroGyn, (Greenbrae), Full-Time, Days

$29.49 - $40.05 / hour

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company:

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

Job Description Summary:

The Medical Assistant - Breast Care Coordinator serves as a dedicated liaison between patients, primary care providers, OB/GYN providers, breast imaging centers, nurse navigators, breast surgeons, oncologists, and other members of the care team across the health system. This role is responsible for ensuring eligible patients receive timely breast cancer screening, coordinating diagnostic follow-up for abnormal findings, communicating results, and facilitating access to appropriate specialty care. The coordinator plays a critical role in reducing gaps in care, improving screening compliance, and supporting patients throughout the breast cancer screening and diagnostic process.

Working within a complex, multidisciplinary care environment, the coordinator must demonstrate exceptional communication, organizational, and collaboration skills to ensure seamless coordination across multiple departments and providers. Success in this role requires the ability to proactively share information, clarify responsibilities, and maintain strong working relationships to prevent inefficiencies, duplication of efforts, delays in care, and communication breakdowns.

In addition, this role performs all clerical duties required to complete patient appointment and procedure scheduling, manage incoming and outgoing phone communications, and perform other related administrative activities. The coordinator provides exceptional customer service through courteous, accurate, proactive communication and problem-solving to ensure patients receive timely and effective care.
Under the supervision of the Clinical Lead and Practice Leader, the coordinator is also responsible for assisting in the delivery of healthcare and patient care management within their scope of practice. This includes gathering patient information, assessing patient requests, obtaining and monitoring vital signs, assisting with procedures, and reprocessing instruments.

Job Requirements, Prerequisites and Essential Functions:

Pay Range:

$29.49 - $34.33 - $40.05

Essential Functions and Responsibilities:

Breast Cancer Screening Coordination

Identify, track, and conduct outreach to patients due or overdue for breast cancer screening in accordance with established clinical guidelines.
Coordinate and facilitate scheduling of screening mammograms and recommended breast imaging studies, including ultrasound, MRI, and diagnostic follow-up procedures.
Maintain screening registries and tracking systems to monitor patient compliance, outcomes, and timely completion of care.
Collaborate with primary care providers, OB/GYN providers, RN breast care navigators, and imaging departments across multiple locations to ensure seamless patient management and continuity of care.

Diagnostic Follow-Up and Care Navigation

Monitor and track breast imaging results, ensuring timely provider review, patient notification, and completion of recommended follow-up care.
Coordinate diagnostic testing, biopsies, specialty referrals, surgical consultations, and other services required to support timely diagnosis and treatment.
Identify and address barriers to care, escalating delays or concerns according to established protocols.
Ensure patients with suspicious or confirmed breast cancer diagnoses are connected promptly to appropriate specialty services and resources.
Maintain oversight of external records and results, ensuring documentation is received, reviewed, and incorporated into the electronic health record within established timeframes.

Interdisciplinary Communication and Care Coordination

Serve as a central point of coordination among patients, providers, breast imaging facilities, breast surgeons, oncology specialists, pathology departments, and ancillary services.
Facilitate the timely exchange of orders, imaging reports, pathology findings, consultation notes, and other clinical information necessary to support patient care.
Demonstrate exceptional communication and collaboration skills to ensure alignment among care team members, minimize delays, prevent duplication of efforts, and reduce gaps in communication.
Participate in multidisciplinary discussions and care planning activities to support efficient, patient-centered care delivery.

Patient Education and Support

Educate patients regarding breast cancer screening recommendations, diagnostic procedures, referrals, and treatment pathways.
Provide compassionate guidance and support throughout the screening and diagnostic process, addressing questions, concerns, and anxiety related to testing and results.
Assist patients in navigating healthcare systems and accessing appropriate resources to support timely care.

Documentation, Quality Management, and Program Support

Document patient interactions, care coordination activities, and follow-up efforts in the electronic health record (EHR).
Maintain accurate records of screening completion, results communication, diagnostic follow-up, and referral outcomes.
Participate in program-wide data tracking, quality reporting, and certification management activities to support breast health program goals and regulatory requirements.
Attend multidisciplinary team meetings and collaborate on periodic compliance audits, quality improvement initiatives, and population health efforts focused on early detection and timely diagnosis of breast cancer.
Ensure compliance with HIPAA and organizational privacy, confidentiality, and documentation standards.

Additional Direct Patient Care & Administrative Support:

Room patients and collect vital signs, medical history, and visit information.
Deliver compassionate, patient-centered care and address patient questions and concerns.
Administer injections, immunizations, and other treatments as directed by providers.
Assist providers with examinations, procedures, and patient care.
Triage patient needs and respond appropriately to urgent situations.
Manage patient communications, including lab results, prescriptions, referrals, and follow-up care.
Accurately document patient encounters and maintain electronic medical records (EMR).
Coordinate referrals and support care continuity while ensuring patient confidentiality.
Maintain exam rooms, clinical supplies, and a clean, organized care environment.
Support daily clinic operations, including inventory management and administrative tasks.
Answer and route incoming calls professionally and courteously.
Schedule, coordinate, and confirm patient appointments.
Greet, check in, and assist patients with requests, questions, and concerns.
Verify insurance eligibility, obtain prior authorizations, and assist patients with insurance-related questions.
Resolve routine patient issues while maintaining confidentiality and professionalism.
Support departmental and organizational goals through effective teamwork and service.

Qualifications:

Education:

High school diploma or General Educational Development (GED) certificate required.
Completion of business school or related training, including computer courses preferred.
Medical Assistant certification.

Experience:

At least one year of related medical assisting experience in a physician’s office or other clinical setting, or equivalent combination of training and experience.
Re-processing/procedural experience is highly preferred.
One (1) years of progressive responsibility and directly related work experience.
Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus.
Computer proficiency: Microsoft Office.
Bi-lingual in Spanish desired.

Additional Preferred Qualifications:

Minimum of 2 years of experience in a healthcare setting, preferably in women's health, primary care, radiology, oncology, breast health, or care coordination.
Experience coordinating mammography, breast imaging, or oncology-related services.
Familiarity with breast cancer screening guidelines and breast imaging workflows.
Experience with population health management and quality improvement programs.

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

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Utilizes Apex to retrieve pertinent patient data Follows practice procedure for follow-up of missed appointments Covers Apex in-baskets and phone messages when other members of the team are absent Embraces and role models PRIDE values (Professionalism, Respect, Integrity, Diversity and Excellence) and AIDET (Acknowledge, Introduce, Duration, Explanation and Thanks) concepts as part of approach to all assigned tasks, responsibilities and interactions with peers, internal and external customers and patients in person, by phone and in while engaging in electronic communications. 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) LIVING PRIDE STANDARDS Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment Keeps working areas neat, orderly and clutter-free, including the hallways.Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft. OTHER FUNCTIONS AND RESPONSIBILITIES Performs other duties as assigned. Assist in other departments when necessary. Practicing and maintaining State and other regulatory body (e.g. JCAHO) policies Demonstrates accountability and responsibility for department expectations and standards. Qualifications REQUIRED QUALIFICATIONS Certification from an approved Medical Assistant program or equivalent combination of training and experience. One year experience as a Medical Assistant in a medical practice. Knowledge and abilities essential to the successful performance of the duties assigned to the position. Current American Heart Association CPR Certification. Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel. Willingness to learn new computer programs as needed to sustain practice operations. Ability to work effectively with people from diverse cultures and diverse socioeconomic situations. PREFERRED QUALIFICATION Familiarity with Epic (APeX) electronic health record system Familiarity with immunizations including cycles and standard recommendations Experience working with the public, preferably in a medical/hospital/clinic environment Demonstrated fluency in Spanish or Chinese language: speaking, reading and writing Internal Medicine, Geriatric, or Family Medicine experience Familiarity and/or prior experience using a disease registry to track a population of patients Experience collecting, and entering data, identifying errors and missing information, and performing basic analysis Certification in phlebotomy (CPT) REQUIRED LICENSES/CERTIFICATIONS American Heart Association BLS – CPR Certified POPULATIONS SERVED Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as “Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient’s age.” is sufficient. Select from the following patient age categories. Infant Child Adolescent Adult Geriatric About UCSF ABOUT US The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Clinic Medical Assistant

Chinese Hospital San Francisco San Francisco, CA

$29.57 - $37.11 / hour

Clinic Medical Assisant Chinese Hospital | San Francisco Bay Area About This Role Department Clinics Reports to Clinic Supervisor Type Full Time/Non-Exempt Requisition # 12724 Position Summary Clinic Medical Assistant at the Chinese Hospital Clinic is responsible for assisting patients with their routine visits, follow up care and referral services. The medical assistant works collaboratively with their designated clinic provider to provide comprehensive, accessible, and quality care to patients. Essential Duties And Responsibilities Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to update patient records Prepare patients for examination, which includes but not limited to obtaining patients vitals, medication list, past medical, social, and family histories Record patient’s medical history and upload to EHR system Administers injections and medications, and perform routine specimen collection and tests Maintains immunization records on EHR and CAIRS Coordinates patient’s treatment plans, i.e. specialist’s referrals, prior authorizations, follow up appointments, etc Assist physicians with medical treatments, procedures, and exams Performs insurance verification and eligibility checks Facilitates full patient experience from check-in to check-out Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc. Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials. Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed. Communication ¬– Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others. Accepts and performs other duties as assigned Values/Core Competencies Integrity –We adhere to a code of values and make commitments that contribute to the welfare of our community. Respect – We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects a commitment from employees to the values of the organization and its work on behalf of the community. Empowerment – we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible. Team Work – We believe that quality, cost effective, compassionate care can only be provided through team work. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust. Accountability – We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback Quality Improvement – We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve. Community collaboration and Benefit – We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual’s ability to pay. Prudent use of resources – We will use and maintain our assets and resources prudently in order to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment. Qualifications Completion of Medical Assisting Program is required A California Certified Medical Assistant (CCMA) is preferred High school diploma or GED is preferred Current certification in CPR / BLS Computer proficiency (EMR knowledge is a plus) Strong communication and customer services skills Ability to effectively present information, both verbal and written Ability to take initiative, adapt to changing priorities, and work independently Strong time management and prioritization skills Knowledge of medical terminologies Fluent in English and Chinese (Cantonese and/or Mandarin) Physical Requirements While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties. Able to lift up to 30 pounds Use proper body mechanics when handling equipment Standing, walking and moving 50% of the day Compliance Requirements Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs. Base Pay Scale Starting at $29.57 – $37.11 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.