Team Lead-Medical Assistant-Primary Care-Eagle Highland

Overview

Medical Assistant Team Lead

Join a clinic known for its strong teamwork, supportive culture, and commitment to patient care. We're seeking an experienced Medical Assistant who enjoys mentoring others, leading by example, and helping create an efficient, patient-focused clinic environment.

Schedule & Benefits

Requires current & active certification
2 years' experience as an MA II or MA III
Full-time/40 hours per week
Day shift schedule; clinic hours are approximately 6:45 AM – 5:30 PM
No weekends or holidays
Free on-site parking
Handicap-accessible parking available
Location: 6820 Parkdale Place, Suite 100, Indianapolis, IN 46254
Benefits Designed for You
401(k) with employer match
Tuition reimbursement
Student loan forgiveness eligibility
Employee Assistance Program (EAP)
Healthy Results Wellness Program with bi‑weekly incentives

What We're Looking For

Prior Medical Assistant experience in a busy ambulatory or clinic setting
Leadership, mentoring, or team lead experience preferred
Strong ability to support team members and promote positive clinic workflow
Excellent communication and problem-solving skills
Comfortable balancing direct patient care with administrative responsibilities
Ability to adapt to changing priorities and business needs

What You'll Do

Serve as a resource and mentor for Medical Assistant team members
Support daily clinic operations and maintain efficient patient flow
Assist with managing team messages and clinic communication pools
Help onboard and support newer team members
Partner with providers and staff to ensure a positive patient experience
Perform both clinical and administrative duties, with an expected 50/50 blend that may evolve over time

Clinic Environment

Team of 6 Medical Assistants currently supporting the clinic (7 total once position filled)
Fast-paced environment that ranges from moderate to high volume based on provider schedules
Collaborative team culture with strong peer support
Opportunity to help shape and grow the Team Lead role

If you're a Medical Assistant who enjoys leading, mentoring, and helping teams succeed while delivering excellent patient care, we'd love to hear from you.

Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location. May perform computerized physician order entry, only if directed by assigned physician.

High school diploma or equivalent.
Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
AHA Basic Life Support for healthcare workers certification required.
Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
2 years' experience as an MA II or III at IUH is required.
Knowledge of ICD-10 and CPT coding required.
Requires ability to perform multiple tasks simultaneously.
Requires basic math and accurate data collection and entry skills.

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