Medical Assistant - Bilingual (English/Spanish)

$18 - $25 / hour

Overview Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? • Are you looking for a career opportunity that will help you grow personally and professionally? • Do you have a passion for helping others achieve Better Health? • Are you ready to join a growing team that shares your mission? Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Responsibilities Position Objective: The Medical Assistant is a clinical role and is responsible for administrative and clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. This role is a safety-sensitive position as it involves direct patient care and administering medication. The incumbent will report to the Office Manager (or similar role) and will provide physician support services while providing positive patient experiences. Responsibilities: Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews, take patients' vitals, and record information in the patient electronic medical record Assist provider with examination, treatments, and procedures as directed Maintain complete and detailed records, electronically in the EMR, of patients’ information Measure and record vital signs and record them in the EMR Accurately and professionally handle all front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls Maintain patient medical records in accordance with the center's policy Explain treatment procedures, medications, diets, or providers’ instructions to patients Prepare both patient and room for examination Complete patient phone calls including, but not limited to, proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly. Provide both patient and provider support during procedures by handing instruments or equipment to the physician as directed Clean and sterilize instruments and equipment after use and dispose of contaminated supplies Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dresses and bandages wounds and incisions, starts and monitors IV infusion, and assists physicians with any/all procedures as requested Perform in-office diagnostic tests including eye exams, electrocardiograph, administration of oxygen as ordered, pulse oximetry, peak flow, and inhalation treatments. Perform in-office CLIA-waived lab tests Carry out quality controls related to lab equipment and testing, complete and maintain lab-related logs, perform PT/INR utilizing CoaguChek/Coag Sense machine, and perform glucose testing utilizing glucometer Accurately complete electronic medical records to include medical services rendered, test results, and supplies used Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested Draw blood and process specimens for send-out Provide patient education as directed by the provider Assist front office tasks by performing additional clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls etc. Help maintain an adequate inventory of office medications and medical supplies and orders as needed Assist in onboarding and training new Team Members Assist with inventory and maintaining office supplies Additional duties as assigned Position Requirements/ Skills: High school diploma or equivalent required Completion of Accredited Medical Assistant program, preferred (RMA or CMA) Minimum of 1 year of experience as a Medical Assistant CPR certification, preferred IV Start Certification, preferred Phlebotomy experience, preferred (knowledge of various collection methods and testing, such as bleeding times, collecting donor blood, bedside testing, and preparing specimens) Knowledge of medical coding, preferred Knowledge of HIPPA, preferred Knowledge of OSHA, preferred Working knowledge of common prescription medications that treat conditions and diseases for the the patient population assigned Basic computer skills, including familiarity with electronic medical records Must be able to display excellent telephone and switchboard etiquette Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration Physical Requirements: Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time Requires ability to sit or stand for prolonged periods of time Must be able to lift and move patients and medical equipment as needed Requires ability to lift/carry up to 15 lbs Requires corrected vision and hearing to normal range Ability to sit for extended periods of time Ability to operate a computer and telephone Have own means of transportation Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and delivery Appreciation of cultural diversity and sensitivity toward target patient populations COMPENSATION & BENEFITS We offer a HIGHLY competitive compensation and comprehensive benefits package: Competitive base salary Medical, dental, vision, disability and life 401k, with employer match Paid time off Paid holidays Pay Range USD $18.00 - USD $25.00 /Hr.

Medical Assistant - GYN Oncology

Health First Melbourne, FL

Job Requirements POSITION SUMMARY Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers, focusing on patient-centered care. PRIMARY ACCOUNTABILITES Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. Perform clinical intake to include vital signs, medical history, surgical history, social history, and verification of patient’s current medications. Prepare and administer medications as ordered by provider utilizing the “6 Rights” of Medication Administration, to include documentation and coding. Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider. Assist in stocking and ordering of supplies as well as maintenance of equipment. Coordinates medical supply ordering with site manager. Prepare patients for examination and have pre-work available for provider as directed, to include notes, diagnostic test results and imaging. Prepare and perform point of care testing and/or specimen collection as directed by provider. Track and communicate to patients, labs, and diagnostic studies results, as directed by the provider through phone calls, portal messages or EMR buckets. Communicates to physician abnormal findings retrieved from the lab, imaging, specialty offices, etc. and completes accurate documentation. Follow safety processes and policies including applying proper infection prevention procedures, maintaining a clean environment and equipment, to ensure proper care is given. Complete and document adverse events, infection control and quality control measures as required. Complies with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as Deliver excellent customer service to the patients/families and other care providers. Maintains patient flow after check in. Discuss patient flow with physician according to urgency and daily patient load. Ability to assist more than one provider at a time. May provide coverage in other areas of medical group or office to support other departmental needs including patient registration, payment collections, patient checkout and appointment scheduling. Complies with all office policy and procedures, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual. Answer internal and external customer phone calls and direct messages to the appropriate individuals. Ensure all documentation is complete and documented in the Electronic Medical Record. Act as a liaison between support services and other clinical divisions. Provide customer follow up and education to ensure customer’s participation in their care and showing respect for their needs. Adjust communications to meet the customer’s needs, expectations, age, culture, and individual differences. Work Experience Open to Certified or Registered Medical Assistant’s MINIMUM QUALIFICATIONS Education: High School Diploma or equivalent. Technical Diploma in Medical Assisting. Work Experience: None Licensure: None Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained. Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from one of the following accredited organizations: American Association of Medical Assistants (AAMA) OR American Medical Technologist (AMT) OR National Healthcareer Association (NHA) OR National Center for Competency Testing (NCCT) OR American Registry of Medical Assistants (ARMA) OR National Association for Health Professionals (NAHP). Work Experience In Lieu of Education: Additional six (6) months or more in related clinical experience. Background Check: If hired into Memory Disorder Clinic OR Health First Aging: Satisfy the State of Florida, Agency for Healthcare Administration (ACHA) Level 2 background screening. Skills/Knowledge/Abilities: Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint. Must be able to pass colorblind testing to perform point-of-care (POC) tests requiring color change. Strong customer service skills including knowledge of recovery techniques. Knowledge of Medical Terminology. Ability to assist more than one provider at a time. PHYSICAL REQUIREMENTS Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently. May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. Workspace may vary from open to confined. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time Shift Times : 800am430pm Paygrade : PG-CMA

Medical Assistant - Podiatry

Health First Melbourne, FL

Job Requirements POSITION SUMMARY Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers, focusing on patient-centered care. PRIMARY ACCOUNTABILITES Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. Perform clinical intake to include vital signs, medical history, surgical history, social history, and verification of patient’s current medications. Prepare and administer medications as ordered by provider utilizing the “6 Rights” of Medication Administration, to include documentation and coding. Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider. Assist in stocking and ordering of supplies as well as maintenance of equipment. Coordinates medical supply ordering with site manager. Prepare patients for examination and have pre-work available for provider as directed, to include notes, diagnostic test results and imaging. Prepare and perform point of care testing and/or specimen collection as directed by provider. Track and communicate to patients, labs, and diagnostic studies results, as directed by the provider through phone calls, portal messages or EMR buckets. Communicates to physician abnormal findings retrieved from the lab, imaging, specialty offices, etc. and completes accurate documentation. Follow safety processes and policies including applying proper infection prevention procedures, maintaining a clean environment and equipment, to ensure proper care is given. Complete and document adverse events, infection control and quality control measures as required. Complies with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as Deliver excellent customer service to the patients/families and other care providers. Maintains patient flow after check in. Discuss patient flow with physician according to urgency and daily patient load. Ability to assist more than one provider at a time. May provide coverage in other areas of medical group or office to support other departmental needs including patient registration, payment collections, patient checkout and appointment scheduling. Complies with all office policy and procedures, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual. Answer internal and external customer phone calls and direct messages to the appropriate individuals. Ensure all documentation is complete and documented in the Electronic Medical Record. Act as a liaison between support services and other clinical divisions. Provide customer follow up and education to ensure customer’s participation in their care and showing respect for their needs. Adjust communications to meet the customer’s needs, expectations, age, culture, and individual differences. Work Experience Open to Certified or Registered Medical Assistant’s MINIMUM QUALIFICATIONS Education: High School Diploma or equivalent. Technical Diploma in Medical Assisting. Work Experience: None Licensure: None Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained. Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from one of the following accredited organizations: American Association of Medical Assistants (AAMA) OR American Medical Technologist (AMT) OR National Healthcareer Association (NHA) OR National Center for Competency Testing (NCCT) OR American Registry of Medical Assistants (ARMA) OR National Association for Health Professionals (NAHP). Work Experience In Lieu of Education: Additional six (6) months or more in related clinical experience. Background Check: If hired into Memory Disorder Clinic OR Health First Aging: Satisfy the State of Florida, Agency for Healthcare Administration (ACHA) Level 2 background screening. Skills/Knowledge/Abilities: Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint. Must be able to pass colorblind testing to perform point-of-care (POC) tests requiring color change. Strong customer service skills including knowledge of recovery techniques. Knowledge of Medical Terminology. Ability to assist more than one provider at a time. PHYSICAL REQUIREMENTS Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently. May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. Workspace may vary from open to confined. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time Shift Times : 800am430pm Paygrade : PG-CMA

Medical Assistant - Ortho Surgery General

Health First Melbourne, FL

Job Requirements POSITION SUMMARY Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (additional duties as assigned) while delivering excellent customer service to the patients/families and other care providers, focusing on patient-centered care. PRIMARY ACCOUNTABILITES Accurately prepares and performs point of care testing such as urine dipstick, blood glucose, etc. Perform clinical intake to include vital signs, medical history, surgical history, social history, and verification of patient’s current medications. Prepare and administer medications as ordered by provider utilizing the “6 Rights” of Medication Administration, to include documentation and coding. Controlled substances, insulin and allergy doses must be checked by LPN, RN or provider. Assist in stocking and ordering of supplies as well as maintenance of equipment. Coordinates medical supply ordering with site manager. Prepare patients for examination and have pre-work available for provider as directed, to include notes, diagnostic test results and imaging. Prepare and perform point of care testing and/or specimen collection as directed by provider. Track and communicate to patients, labs, and diagnostic studies results, as directed by the provider through phone calls, portal messages or EMR buckets. Communicates to physician abnormal findings retrieved from the lab, imaging, specialty offices, etc. and completes accurate documentation. Follow safety processes and policies including applying proper infection prevention procedures, maintaining a clean environment and equipment, to ensure proper care is given. Complete and document adverse events, infection control and quality control measures as required. Complies with office policy and procedure, OSHA Standards and HIPAA Privacy Regulations as Deliver excellent customer service to the patients/families and other care providers. Maintains patient flow after check in. Discuss patient flow with physician according to urgency and daily patient load. Ability to assist more than one provider at a time. May provide coverage in other areas of medical group or office to support other departmental needs including patient registration, payment collections, patient checkout and appointment scheduling. Complies with all office policy and procedures, OSHA Standards and HIPAA Privacy Regulations as stated in HIPAA Policy and Procedure Manual. Answer internal and external customer phone calls and direct messages to the appropriate individuals. Ensure all documentation is complete and documented in the Electronic Medical Record. Act as a liaison between support services and other clinical divisions. Provide customer follow up and education to ensure customer’s participation in their care and showing respect for their needs. Adjust communications to meet the customer’s needs, expectations, age, culture, and individual differences. Work Experience Open to Certified or Registered Medical Assistant’s MINIMUM QUALIFICATIONS Education: High School Diploma or equivalent. Technical Diploma in Medical Assisting. Work Experience: None Licensure: None Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained. Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from one of the following accredited organizations: American Association of Medical Assistants (AAMA) OR American Medical Technologist (AMT) OR National Healthcareer Association (NHA) OR National Center for Competency Testing (NCCT) OR American Registry of Medical Assistants (ARMA) OR National Association for Health Professionals (NAHP). Work Experience In Lieu of Education: Additional six (6) months or more in related clinical experience. Background Check: If hired into Memory Disorder Clinic OR Health First Aging: Satisfy the State of Florida, Agency for Healthcare Administration (ACHA) Level 2 background screening. Skills/Knowledge/Abilities: Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint. Must be able to pass colorblind testing to perform point-of-care (POC) tests requiring color change. Strong customer service skills including knowledge of recovery techniques. Knowledge of Medical Terminology. Ability to assist more than one provider at a time. PHYSICAL REQUIREMENTS Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently. May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. Workspace may vary from open to confined. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time Shift Times : 800am430pm Paygrade : PG-CMA

Medical Assistant II- Cancer Center/ NWH

Mass General Brigham Boston, MA

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes Essential Functions: -Interview patients to obtain medical information and measure their vital signs, weight, and height. -Show patients to examination rooms and prepare necessary equipment for healthcare providers. -Record patients' medical history, vital statistics, or information such as test results in medical records. -Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach. -Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. -Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked. -Clean and sterilize instruments and dispose of contaminated supplies. Qualifications Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities - Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 100 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.75 - / Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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