Medical Assistant/HCA- Tucson

SUMMARY Planned Parenthood Arizona (“PPAZ”) services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referral, HIV testing, annual exams, abortion care and more. In addition, PPAZ focuses on providing medically accurate sexuality education and training services throughout the state. The Health Care Assistant is responsible for the performance of front and back office duties in Planned Parenthood Health Centers. Health Care Assistants are not guaranteed work at any particular Health Center. PPAZ reserves the right to move Health Care Assistants to any Health Center, as needed, for business purposes. PPAZ, from time to time, adjusts its Health Center schedules and, therefore, Health Care Assistants may be required to change their weekly work schedule and total hours worked. GENERAL PRIORITIES Front Office • Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork. Enters accurate and complete patient information into electronic medical records. Prepares outgoing mail and distribute incoming mail. • Provides general information and patient education including discussing pregnancy options with patients (this includes parenting, adoption, & abortion); provides patients with information on all contraceptive methods including Emergency Contraception. Provides abortion and medical abortion education. • Schedules appointments. Responsible for knowing and understanding all medical services and programs provided by PPAZ, as well as fees. • Maintains medical records - prepares patient charts with proper forms. Files lab results in patient charts. Files patient charts. Transfers patient records between clinics and keeps transfer log updated. Purges inactive patient records. Records pertinent conversations with patients in the medical chart. Pulls charts for next day readiness. • Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation. Ensures that supplies are stocked. Ensures prescription labels are present and product inserts are given. • Billing and cash handling – has a basic understanding of how to operate PPAZ’s Practice Management System in relation to cash handling and end of day closing procedures including running memorized system reports, insurance entry, charge entry (billing) and payment entry under the supervision of the Center Manager. DIRECT RESPONSIBILITIES Back Office • Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked. Sets up rooms at beginning of clinic and in between patient visits. Cleans rooms between patients and at end of clinic. • Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis. • Patient education - evaluates patient needs for education on an individual basis and provides same as necessary and appropriate. Properly documents all education. • Laboratory testing - measures weight, height, and takes blood pressure. Performs lab tests and veni-puncture within scope of practice approval. Documents lab results in patient chart and in lab book. Refers abnormal values to clinician for follow up. Keeps lab area clean according to OSHA standards and guidelines. Provides quality control with respect to OSHA and CLIA standards and guidelines. • Clinician support - instructs patients on procedures. Reassures patients during exams and procedures, as appropriate. Discusses exam results as instructed by clinician. Teaches contraceptive method or method review based on patient need and per PPAZ protocols. Educates patients regarding abnormal exam findings and treatment. Makes patient referrals as appropriate. Documents all actions appropriately. • Participates in CQI/Risk management activities and processes including but not limited to: follow up care, documentation, occurrence reporting, and all other agency CQI/Risk management activities. Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary information including any patient PHI acquired physically and or electronically. GENERAL ATTRIBUTES • Outstanding moral character and commitment to neutrality, confidentiality, and professionalism • Ability to build trust and relationships with broad and diverse audiences • Exceptional organization skills and attention to detail • Excellent written and verbal communication skills with emphasis on tact and diplomacy • Ability to identify and solve complex problems using good judgment and discernment • Ability to work independently in a fast-paced growth environment, manage multiple priorities and translate business strategies into actionable plans • Proven project management skills and track record of delivering results on time • Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions • Demonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and PowerPoint • Willingness to travel to all health centers in service area and work flexible hours as needed. HIPAA STATEMENT All Planned Parenthood Arizona, Inc. employees shall not make any use or disclosure of protected health information that would violate the HIPAA Privacy Rule in order to ensure individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high quality health care. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High School diploma or GED Required One year of work experience in a health care facility or clinic Two years of customer service experience preferred Certified Medical Assistant preferred Experience with Windows based computer systems helpful. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, financial reports, legal documents, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Capacity to effectively present information and respond to questions from managers, employees, and vendors. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to read, manipulate and develop fiscal data on tables. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and time is a factor. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license Insurable driving record

CMA

Pediatric

1 day ago

Medical Assistant (Elk Ridge) - Winslow - Pediatric Medicine

El Rio Community Health Center Winslow, AZ

JOB PURPOSE: Under the supervision of clinic leadership: clinic manager, MA Supervisor, provides health care in clinic and related work as assigned. The primary goal of the Elk Ridge Community Health Medical Assistant is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Job Functions: Assists clinic health care providers in providing direct patient care, by rooming patients, obtaining vitals, gathering patient history and reason for seeking care. Maintains strict confidentiality. Assists with Telehealth appointments. This duty is performed daily. Assists with registration of clinic patients and completes EHR data entry in patient's charts. This duty is performed daily. Gathers necessary vital signs from patients and completes entry in EHR for physician's review and entry into patient's chart. Other duties may include drawing blood, if necessary; wound care and dressing changes; removing sutures and staples; electrocardiograms; and ear lavage. This duty is performed daily. Collects, prepares, and sends laboratory specimens for routine tests and records results under direct supervision of the provider. This duty is performed daily. Administers selected medication and treatments to patients as ordered, including injections and immunizations and instructs patients on proper follow-up procedures under the supervision of the provider. Enters medication refill requests for provider review and approval. This duty is performed daily. Recognizes and responds appropriately to urgent/emergent situations per protocol; perform basic triage per specific office protocol procedures; document work processes as required. This duty is performed daily. Maintains documentation of immunizations in EMR chart and the ASIIS Website. This duty is performed daily. Maintains the supply stock in exam rooms and lab areas and documents usage so supplies may be replenished. Checks dates on all medications and supplies daily. This duty is performed daily. Cleans examination tables between patients and at close of business day. Adheres to Elk Ridge work practices in the Occupational Exposure Plan Policy, MSDS and safety plan. This duty is performed daily. Anticipates provider's needs related to patient care. Assist the provider with patient education pertaining to the patient's ongoing health care: results of lab and x-ray reports; diet and exercise; laboratory and radiology preparation. This duty is performed daily. Sets up and cleans medical equipment and keeps red bags emptied and prepared for pickup. This duty is performed daily. Performs laboratory procedures provided by the center under direct supervision of the provider. This duty is performed daily. Keeps own workspace clean and tidy, and, as a team member, assures cleanliness of common use areas. Carries out the referral process for patients as requested. Handles prior authorizations for home health and DME equipment. This duty is performed daily. Assists other Elk Ridge team members, from all departments, when needed. This duty is performed weekly. Participates in meetings as required. Maintains current certification through CEU's or exam. Ability to communicate effectively in English language in person, by phone, and in writing. Requires adherence to all policies and procedures, including, but not limited to, standards for safety, attendance, punctuality, and personal appearance. Ability to multi-task efficiently and effectively and cope in a healthy way with job stress. Participates in training of new staff - demonstrates supervisory capacity or already has supervisory experience. Helps to build a team-oriented setting. Participates in clinic or corporate projects. Models professional clinical standards and behaviors. Regular and predictable attendance. Continuous learning in both personal and professional development. Consistent review, comprehension and reply of company email and related correspondence. Joint Commission Responsibilities: Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards. Other Duties and Responsibilities: In support of the Mission and Vision of Elk Ridge Community Health, will at all times represent themselves as a professional role model of Elk Ridge Community Health serving as a positive informational source for members of the community. Supports Elk Ridge Community Health by participating in community events which promote good health, and which contribute to a broader awareness and understanding of Elk Ridge Community Health and the many services provided to the community. Participates in all appropriate health care activities related to Elk Ridge Community Health on a local, state, and national level to maintain and enhance Elk Ridge’s image with health agencies, professional associations, and the general public. Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources. In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner. Employees must maintain their skills proficiency with Elk Ridge Community Health operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades. Performs other duties as assigned. Qualifications: Minimum Qualifications Details High School Or G.E.D Certificate Medical Assistant Certificate from an approved and accredited educational institution BLS Current certification in Basic Life Support (BLS) for health care providers Fingerprint Clearance Card Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Preferred Qualifications Experience Details Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Transportation: Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Elk Ridge Community Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. Elk Ridge Community Health is a Non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.

CMA

Outpatient

5 days ago

Medical Assistant - El Pueblo - Family Medicine

El Rio Community Health Center Tucson, AZ

JOB PURPOSE : The Medical Assistant serves in a medical support role as part of a team providing quality healthcare to El Rio patients. In this role, the Medical Assistant provides direct patient care, as well as provides clinical and non-clinical services within the scope of practice at El Rio Health, at a clinic location assigned by management. This scope of practice for a Medical Assistant employed will adhere to the Policies and Procedures of El Rio Health. An employee in this position routinely works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution. The primary goal of the El Rio Health Medical Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Essential Job Functions: Completes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Medical Assistant within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance. Prior to the patient seeing a provider the Medical Assistant will complete all the steps and actions that are defined in the Patient Intake Process: documenting all the information patient responses to inquiries actions into the patient’s Electronic Health Record (EHR) Assists, performs, or completes procedures, and/or activities, within the scope of practice appropriate for a Medical Assistant position while complying with all Nursing Policies and Procedures. Anticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results. Completes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions. Documents completed orders and actions taken by the Medical Assistant shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined period. Completes all administrative and non-clerical activities, which are received through El Rio Health IT systems and/or the Patient Portal in support of clinical operations, completing all required documentation on these activities. Maintains proficient skill levels that meet defined performance expectations for a Medical Assistant, as evidenced by successful completion of competency skills evaluations for this position on an annual basis. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, etc. as required for a Medical Assistant. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Medical Assistant. Maintains patient confidentiality by controlling the environment and information disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees. Ensures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Demonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any clinic location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership. Evaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments. Documents communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees. Adheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Adds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use Minimum Education and Experience: A High School Diploma or General Education Diploma (G.E.D.). If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: A Medical Assistant Certificate from an approved and accredited educational institution. Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements . Preferred Education, Experience, Skills, Abilities: One year of experience as a medical assistant in an ambulatory health care setting. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.

CMA

Outpatient

5 days ago

Medical Assistant - Stone - Family Medicine

El Rio Community Health Center Tucson, AZ

JOB PURPOSE : The Medical Assistant serves in a medical support role as part of a team providing quality healthcare to El Rio patients. In this role, the Medical Assistant provides direct patient care, as well as provides clinical and non-clinical services within the scope of practice at El Rio Health, at a clinic location assigned by management. This scope of practice for a Medical Assistant employed will adhere to the Policies and Procedures of El Rio Health. An employee in this position routinely works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution. The primary goal of the El Rio Health Medical Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Essential Job Functions: Completes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Medical Assistant within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance. Prior to the patient seeing a provider the Medical Assistant will complete all the steps and actions that are defined in the Patient Intake Process: documenting all the information patient responses to inquiries actions into the patient’s Electronic Health Record (EHR) Assists, performs, or completes procedures, and/or activities, within the scope of practice appropriate for a Medical Assistant position while complying with all Nursing Policies and Procedures. Anticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results. Completes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions. Documents completed orders and actions taken by the Medical Assistant shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined period. Completes all administrative and non-clerical activities, which are received through El Rio Health IT systems and/or the Patient Portal in support of clinical operations, completing all required documentation on these activities. Maintains proficient skill levels that meet defined performance expectations for a Medical Assistant, as evidenced by successful completion of competency skills evaluations for this position on an annual basis. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, etc. as required for a Medical Assistant. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Medical Assistant. Maintains patient confidentiality by controlling the environment and information disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees. Ensures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Demonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any clinic location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership. Evaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments. Documents communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees. Adheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Adds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use Minimum Education and Experience: A High School Diploma or General Education Diploma (G.E.D.). If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: A Medical Assistant Certificate from an approved and accredited educational institution. Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements . Preferred Education, Experience, Skills, Abilities: One year of experience as a medical assistant in an ambulatory health care setting. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.

CMA

Outpatient

5 days ago

Medical Assistant - University Health Center - Buena Vida Integrated Pain Clinic

El Rio Community Health Center Tucson, AZ

JOB PURPOSE : The Medical Assistant serves in a medical support role as part of a team providing quality healthcare to El Rio patients. In this role, the Medical Assistant provides direct patient care, as well as provides clinical and non-clinical services within the scope of practice at El Rio Health, at a clinic location assigned by management. This scope of practice for a Medical Assistant employed will adhere to the Policies and Procedures of El Rio Health. An employee in this position routinely works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution. The primary goal of the El Rio Health Medical Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions. Essential Job Functions: Completes all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Medical Assistant within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance. Prior to the patient seeing a provider the Medical Assistant will complete all the steps and actions that are defined in the Patient Intake Process: documenting all the information patient responses to inquiries actions into the patient’s Electronic Health Record (EHR) Assists, performs, or completes procedures, and/or activities, within the scope of practice appropriate for a Medical Assistant position while complying with all Nursing Policies and Procedures. Anticipates, identifies, and responds to the needs of the patient based upon the patient’s reason for the visit, including the coordination and availability of all outside medical records, as well as laboratory and radiology results. Completes all Provider Orders ensuring that the patient understands and verbalizes their understanding of the discharge instructions. Documents completed orders and actions taken by the Medical Assistant shall be entered into the patient’s Electronic Health Record (EHR) and submitted for processing within the defined period. Completes all administrative and non-clerical activities, which are received through El Rio Health IT systems and/or the Patient Portal in support of clinical operations, completing all required documentation on these activities. Maintains proficient skill levels that meet defined performance expectations for a Medical Assistant, as evidenced by successful completion of competency skills evaluations for this position on an annual basis. Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, etc. as required for a Medical Assistant. Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Accreditation standards for a Medical Assistant. Maintains patient confidentiality by controlling the environment and information disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times. Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees. Ensures a work environment safe and free from hazards; immediately address or inform management of safety issues or hazards; adhere to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Demonstrates at all times a professional attitude and acceptable job performance for all clinical and non-clinical duties, tasks, responsibilities, and assignments for this position at any clinic location or assignment that supports the operational needs of El Rio Health and as assigned by organizational leadership. Evaluates problems, situations, or issues presented to the employee (whether in a clinical or non- clinical environment) for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem-solving skills appropriate to the position and authority for a Medical Assistant. Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments and/or treatments. Documents communication efforts with the patient in in the patient’s Electronic Health Record (EHR) in accordance with the Nursing Policies and Procedures. Identifies and reports any safety hazard, or potential hazard, by directly notifying supervisory staff immediately and ensuring that El Rio facilities provide a safe and secure environment for all patients, visitors, and employees. Adheres to Health and Safety Policies and Procedures; participate in all safety programs, which may include assignment to an emergency response team. Adds labels, rotates, and stocks medications, medical supplies, and equipment in compliance with the Nursing Policies and Procedures, maintaining proper and appropriate inventories for operational use Minimum Education and Experience: A High School Diploma or General Education Diploma (G.E.D.). If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job. Required Licenses, Certifications, and Registrations: A Medical Assistant Certificate from an approved and accredited educational institution. Current certification in Basic Life Support (BLS) for health care providers. Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment. Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements . Preferred Education, Experience, Skills, Abilities: One year of experience as a medical assistant in an ambulatory health care setting. Bilingual (English/Spanish) with the ability to speak, read and write in both languages. Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job. El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date. All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045). All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.

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