Client Care Coordinator and Staffing Scheduler (CNA)

Right at Home Scottsdale Northeast Scottsdale, AZ 85255, US

How often do you find a career where you make a meaningful difference, develop new skills, solve problems, and look forward to work each day?

Right at Home Pinnacle Peak is seeking an exceptional individual to become the first office team member in our growing premium home care agency serving North Scottsdale, Carefree, Cave Creek, and Fountain Hills.

This is more than a scheduling job. You will be the operational heartbeat of our agency—coordinating caregivers, supporting clients and families, solving problems, and helping seniors remain safe and independent at home.

We are looking for someone who is:

Highly organized and detail-oriented
Calm under pressure and able to think quickly
Compassionate and empathetic with seniors and caregivers
Dependable, professional, and positive
A natural problem solver who enjoys helping others
Willing and able to step in and cover emergency caregiver shifts when needed

Position Summary

The Scheduler/CNA is responsible for managing caregiver schedules, coordinating client care, maintaining accurate records, and providing exceptional customer service to clients, families, and caregivers.

Primary Responsibilities

Coordinate and maintain caregiver schedules and client assignments
Fill open shifts and respond quickly to call-offs and schedule changes
Communicate professionally with clients, families, and caregivers
Assist with caregiver onboarding and orientation
Maintain accurate documentation and employee records
Support office operations and administrative tasks
Participate in on-call rotation as needed
Monitor client satisfaction and address concerns promptly
Ensure compliance with agency policies and state regulations
Provide hands-on caregiving coverage during emergencies or staffing shortages

Qualifications

Current Arizona CNA license in good standing
Minimum 2 years of caregiving or healthcare experience preferred
Previous scheduling or home care office experience strongly preferred
Experience with WellSky Personal Care software strongly preferred
Excellent phone, communication, and customer service skills
Strong computer skills including Microsoft Office and scheduling software
Ability to multitask and remain calm in a fast-paced environment
Valid driver’s license and reliable transportation
Ability to work occasional evenings or weekends as business needs require

The Ideal Candidate

You enjoy:

Solving problems and making order out of chaos
Helping seniors and supporting caregivers
Being the person others can rely on
Building relationships and creating exceptional service experiences
Working in an environment where no two days are the same

What We Offer

Competitive compensation based on experience
Performance bonus opportunities
Paid training and professional development
Opportunity to grow into an Office Manager or Operations leadership role as the agency expands
Positive, family-oriented culture built on respect, teamwork, and compassion
The opportunity to help build a premier home care company from the ground up

Our Culture

At Right at Home Pinnacle Peak, we believe in:

Compassionate care
White-glove customer service
Reliability and accountability
Respect for everyone
Continuous learning
Teamwork and having fun while doing meaningful work

If you are highly organized, thrive under pressure, and want to make a real difference in people’s lives, we’d love to meet you.

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