Medical Assistant - Surgical Services

Planned Parenthood of Greater Ohio Bedford Heights, OH, US

Hiring Incentive: $1,000*

Eligible full-time hires will receive $250 in their first paycheck and $750 in the first paycheck following successful completion of six months of employment.

Associates must remain employed and in good standing at the time of each payment. Payments are prorated for part-time hires.

Planned Parenthood of Greater Ohio is seeking a mission-driven Medical Assistant to join our Bedford Heights Surgical Center full-time, working 37.5 hours per week. This position provides clinical, administrative, and financial support to patients receiving procedural reproductive healthcare.

Union Status: Bargaining Unit Position
FLSA Status: Hourly, Non-Exempt

About the Role

The Medical Assistant, Surgical Services supports patients throughout their abortion-care experience by providing compassionate clinical assistance, patient education, and administrative support. This position prepares patients for care, assists with abortion procedures, performs laboratory services, maintains accurate medical records, and helps ensure patient visits move safely and efficiently.

This role also supports the revenue cycle by verifying payment information, determining eligibility for financial assistance, collecting and reconciling payments, and completing related closing procedures.

The ideal candidate is organized, attentive, and comfortable discussing sensitive healthcare matters respectfully and without judgment. This role requires strong communication skills, sound judgment, and a commitment to high-quality reproductive healthcare and excellent patient service.

Why join our team?

Our Mission

We deliver innovative health care, education, and advocacy no matter what.

Our Core Values

Accountable: We take responsibility for our actions and decisions
Adaptable: We embrace change and remain flexible and resilient
Collaborative: We work together, valuing diverse perspectives
Kind: We treat everyone with compassion and respect
Non-judgmental : We create a safe and inclusive environment
Solution-oriented: We each operate as champions who look for effective solutions to challenges
Strategic: We approach our work with a clear vision and thoughtful planning

What You’ll Do

Patient Care and Surgical Support

Welcome patients and provide accurate information about available services, contraceptive options, funding resources, and what to expect during their visit.
Prepare patients for care and assist clinicians during abortion procedures.
Provide appropriate patient education, information, forms, and referrals.
Conduct pregnancy testing and provide related information and referrals.
Collect and prepare laboratory specimens, including blood and urine samples.
Perform venipuncture within the scope of your training, certification, or licensure.
Prepare procedure and examination rooms and maintain appropriate supplies, cleanliness, and inventory.
Maintain patient confidentiality and approach sensitive healthcare matters with compassion and without judgment.

Administrative and Financial Support

Register and schedule patients for services.
Prepare and maintain accurate patient registration, medical, laboratory, and visit records.
Document required information in the electronic health record and review entries for accuracy.
Verify patient payment methods and determine eligibility for financial assistance or private-pay services.
Calculate patient fees and collect, post, and reconcile payments according to organizational billing and financial procedures.
Provide patients with the appropriate forms and review them for completion.
Complete required daily financial and charge-closing activities.

Teamwork, Quality, and Compliance

Collaborate with clinicians, health center leadership, and other team members to provide coordinated and efficient patient care.
Communicate with team members to help patient visits progress in a timely manner.
Handle medical waste and follow universal precautions and workplace safety requirements.
Follow organizational policies, current medical standards, and HIPAA, OSHA, and CLIA requirements.
Participate in required training, quality improvement, risk-management activities, and staff meetings.

Required Qualifications

High school diploma or equivalent.
Strong verbal communication and patient-service skills.
Ability to handle confidential and sensitive information appropriately.
Ability to communicate respectfully with people from different backgrounds and socioeconomic circumstances.
Ability to remain organized and attentive in a fast-paced clinical environment.
Ability to work effectively as part of a collaborative healthcare team.
Commitment to providing high-quality, compassionate, and nonjudgmental reproductive healthcare.
Commitment to Planned Parenthood’s mission, values, and service standards.

Preferred Qualifications

Medical Assistant certification.
Previous experience in an OB-GYN, surgical, procedural, or recovery-room setting.
Experience in reproductive healthcare or family-planning services.
Experience using an electronic health record or patient scheduling system.
Fluency in Spanish or another language needed within the position’s service area.

What We Offer

Paid time off
Paid parental family leave
Medical coverage, with 90% employer-paid base plans for individual coverage
Employer-paid vision coverage
Dental coverage
Employer-paid life insurance
Employer-paid accidental death and dismemberment insurance
Employer-paid short-term and long-term disability coverage
401(k) plan with an employer contribution of up to 4%
Ten paid holidays each year
Two floating holidays each year
Financial incentive program for certified bilingual Associates*

Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential following successful completion of the language assessment.

Equal Employment Opportunity

PPGOH is an equal opportunity employer. Employment decisions are based on job-related qualifications, experience, performance, and organizational needs. We do not discriminate against any applicant or Associate based on race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

We recognize that candidates may not meet every preferred qualification listed. If your skills and experience align with the role, we encourage you to apply.

Reasonable accommodations are available throughout the hiring process.

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