Practice Telephonic Triage RN - Internal Medicine

Job Description

Join Our Team as a Practice Telephonic Triage Registered Nurse!

At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients.

Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference.

We offer career growth opportunities, and a comprehensive benefits package.

Location:

TriHealth Internal Medicine – at 375 Dixmyth Avenue Cincinnati, OH 45220
In person position
If the office is closed, you will be expected to work from home.

Work Schedule

Full - Time (80 hours bi-weekly)
Day shift - 7:30AM-5:00PM.
Rotating Saturday 8am-12pm taking calls for all of group health offices.

Incentives & Benefits

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

Associate's Degree in Nursing (Required)
2 - 3 years Clinical Nursing (Required)
Acute Care
Strong Computer Skills
Ability to type and talk at the same time
Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences.
Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required
Basic Life Support (BLS) Upon Hire Required

Job Overview

The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities

Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching

Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities.

Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.

Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader.

Quality/Safety/Satisfaction: Assesses and triages patient status via phone and EHR. Utilizes approved clinical protocols to support patient disposition or clinical advice. Reviews health maintenance and or specialists documentation/flowsheet. Provides education materials per guidelines.

Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.

Working Conditions

Bending - Occasionally

Climbing - Occasionally

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs. - Occasionally

Lifting <50 Lbs. - Rarely

Pulling - Occasionally

Pushing - Occasionally

Reaching - Consistently

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Frequently

Visual Acuity: Far - Rarely

Visual Acuity: Near - Consistently

Walking - Occasionally

TriHealth SERVE Standards And ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service

Respect: ALWAYS…

Respect cultural and spiritual differences and honor individual preferences.
Respect everyone’s opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community

Job Keywords: Registered Nurse, Nurse, Practice Telephonic Triage, Group Health, Internal Medicine

Share this job

Related Jobs

Outpatient

Full-time

2 weeks ago

Practice Telephonic Triage RN - Primary Care

TriHealth Bethel, OH

Job Description Join Our Team as a Practice Telephonic Triage Registered Nurse! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. We offer career growth opportunities , and a comprehensive benefits package. Location: TriHealth Physician Practices - Bethel Work Schedule Full - Time (64 hours bi-weekly) Day shift Rotating weekend commitment Incentives & Benefits We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Job Requirements Associate's Degree in Nursing (Required) 2 - 3 years Clinical Nursing (Required) Acute Care Strong Computer Skills Ability to type and talk at the same time Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences. Registered Nurse RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire Required Basic Life Support (BLS) Upon Hire Required Job Overview The Telephonic Triage RN is responsible for providing nursing care services to assigned practice(s)/specialty(s). Completes bio-psychosocial telephonic assessment using approved clinical protocols to triage patient needs and provide best course of action or patient disposition. This role serves as a patient/caregiver advocate and acts as a communication link between the patient/caregiver, physician, pharmacy, and or hospital using approved system platforms for communication. This role has a strong working knowledge of patient needs that are emergent and require immediate attention, urgent, and non-urgent. This role utilizes best practices in documentation to ensure communication is efficient, concise, and timely. The goal is to provide first call resolution. This role understand the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices. Job Responsibilities Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer to peer coaching Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information. Implements changes in nursing practice/patient care that have resulted from quality of care activities. Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is

Per Diem

3 months ago

Registered Nurse (RN)

IntelyCare Monroe, OH

$42 - $54 / hour

Free yourself with truly flexible schedules and earn up to $54 as a Registered Nurse (RN) in the Cincinnati suburb of Monroe, Ohio, and surrounding areas. IntelyCare was founded by nurses, for nurses, so we understand just how valuable work-life balance is for nursing professionals. Our staff have the freedom to choose the shifts at our partner facilities that best fit their unique lives — and to take time off whenever they like. Maybe you need some flexibility so you can attend classes at Galen College while still earning an income. Perhaps you enjoy meeting friends at the Traders World Flea Market, followed by lunch, every Saturday. Don't like working night shifts? No problem. Whatever makes your life full, we've got your back. Take a look at our other perks and benefits and consider applying with us today. Benefits RN hourly rate between $42 and $54 Get paid rates that are up to 25% higher on average, with weekly and daily pay options Opportunities for overtime as well as boosted rates for holidays Quickly find shifts in all states where you're authorized to practice Set your own schedule by selecting only your preferred shifts at any of our partner facilities Choose from weekday/weekend shifts, day/evening/overnight shifts, and more 401k retirement plan Upskilling opportunities with a dedicated team of quality assurance nursing professionals Eligibility for medical, dental, and vision insurance for you and qualifying family members Employer tax withholding each pay period Employer coverage for workers' comp and malpractice insurance Undergraduate and graduate tuition discounts at Excelsior University (up to 34%) Manage your shifts and access workplace perks like free continuing education courses through an all-in-one app At IntelyCare, you get a job and a schedule that you manage, but also a supportive community that has your back. Here's how some of our own nursing professionals have described the experience: "I love working with IntelyCare because of all the perks and benefits it provides. There are a variety of facilities to choose from in the app. At first I was going to multiple facilities until I found my two favorites, where I now work full time. I love it!" "I love how flexible this job is! I am a busy mom, so accepting last minute ‘hero’ shifts typically works out better than scheduling shifts in advance. I appreciate the pay and the additional bonuses." "IntelyCare has exceptionally high rates, a variety of facilities, and an easy and fun app to use. The staff here are all very personable and knowledgeable as well, which makes things so much easier. This is truly a 5-star agency." "I love IntelyCare because everything has been easy from the application process until now. There has never been a question unanswered, and everyone is always happy to help with whatever I needed. They always advocate on our behalf. I am so grateful to be an IntelyPro." Job Responsibilities Providing high-quality RN care in post-acute facilities Reviewing various care options with the medical team, residents, and their family members Coordinating with clinical teams to develop individualized care plans Being accountable to follow and adhere to resident care plans Administering appropriate medications and treatments to residents Drawing fluids as needed for labs and testing Using and monitoring medical equipment and devices to ensure effectiveness Training and supervising nursing professionals and other care staff consistent with scope of practice guidelines Promoting staff compliance with all applicable laws, regulations, facility policies, and nursing standards of care Documenting all relevant data to include vital signs, nursing interventions and responses, and resident histories Assisting staff members with incident investigations and the development of care best practices Qualifications and Skills Current Ohio state license to practice as a Registered Nurse (RN) 6 months of experience (in an RN or related role) Completion of an approved nursing program High level of organizational skills Demonstrated ability to effectively communicate across medical and nursing teams Ability to lift at least 50 lbs Ready for a Job That Puts Your Needs First? As you search for Registered Nurse (RN) jobs in your area, you don't have to settle for the work-life imbalance that you may be used to. If you're ready for something better, we're ready for you. Take the next step today by applying to the team ranked #1 in quality. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Location: Monroe, Ohio 45050

Outpatient

Full-time

2 months ago

Onsite Occupational Health Registered Nurse I

TriHealth Hamilton, OH

Job Description Join Our Team as an Onsite Occupational Health Registered Nurse I! At TriHealth, we are driven by a shared commitment to excellence and innovation in healthcare. We believe that every test, analysis, and result plays a vital role in our mission to provide the highest standard of care to our patients. Join us in our mission to advance healthcare and improve lives. Apply today and be part of a team that is passionate about making a difference. We offer career growth opportunities , and a comprehensive benefits package. Location: Hamilton, OH - Thyssenkrupp Bilstein Work Schedule Full-Time (80 hours bi-weekly) Day Shift No weekends or holidays Incentives & Benefits We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. https://careers.trihealth.com/what-we-offer/benefits Job Requirements Associate's Degree or Diploma in Nursing Basic Life Support for Healthcare Providers (BLS) Registered Nurse Current Ohio licensure Occupational health, wellness, prevention, or condition management experience Computer literacy Understanding of ICD9/ ICD10/ CPT 4 codes Experience with OSHA/ ADA/ Workers Compensation Excellent communication and interpersonal skills 3-4 years experience Professional in Nursing Job Overview This position focuses on promotion, protection and restoration of workers' health within the context of a safe and healthy work environment, collaborating with workers, employers and other professionals to: prioritize interventions; develop and implement interventions and programs; evaluate care and service delivery; and maximize productivity and wellness of workers within client companies. The foundation for this position is research-based with an emphasis on optimizing health, preventing illness and injury and reducing health hazards. Depending on client company needs, the incumbent may focus/specialize in one or more of the following areas: disability case management, disease/condition management, injury prevention, first aid/emergency preparedness, and/or health education and promotion. Job Responsibilities Safety/Health Promotion and Demonstrating Value/ROI - Collaborates with client company management and employees to establish/maintain a workplace that will help to protect workers from occupational illness and injury and maintain regulatory compliance. Follows and implements SHARE processes that monitor, track, trend, and report outcomes so that value and ROI are clearly demonstrated and reported to the customer on a quarterly basis. Manages program adminisration by utilizing and including the customer in the SHARE process of: goal setting, planning, implementation, evaluation and measurement as a means of accomplishing the desired occupational health goals for the program. May provide oversight and direction to LPN's and wellness coordinators. May function as a leader/member of Corporate Health team of professionals where an integrated service model is in place. Develops and operates the occupational health program according to the established guidelines and regulations set forth by the federal, state and local laws, professional organization and the SHARE Occupational Health Program. Completes all requested/required reports timely and attends all required/requested meetings/presentations. Provides Health Education/Screening/Counseling through Establishing/maintaining a system for health/wellness promotion, screening, education, and counseling as well as disease management and health coaching. Ensures First Aid/Emergency Preparedness by applying nursing skills following SHARE Medical/Nursing Protocols and SHARE Clinical Procedures to provide a workplace program for the timely and effective treatment of first aid and emergency incidents. Provides pre and post absence and disability risk assessment to develop targeted plans for pre-identified conditions (mental health/ depression, cardiovascular, and diabetes or metabolic syndrome). Performs interventions that focus on impacting behavior change and maximizing self-management to positively impact the health of employees with chronic conditions. Collaborates with appropriate departments to facilitate employee success in utilizing available resources (i.e. HR, Workers Comp, Benefits, EAP, Health/Wellness) to improve health status. Provides passive case management oversight to certain cases which involves review, monitoring, and support of work-related and personal disability claim supplier and third party administration activities. Provides active case management interventions to appropriate cases and assist with transitional work program and early return to work program management as well as coordination with long term disability suppliers to document continued disability. Working Conditions Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Kneeling - Occasionally Lifting 50+ Lbs. - Consistently Lifting

Part-time

1 month ago

Registered Nurse - Surgery

TriHealth Hamilton, OH

Job Overview JOB DESCRIPTION This position applies the nursing process in providing direct and indirect holistic care to patients and their families. The position also collaborates, in a collegial manner, with physicians and other health care team members in meeting the patient's needs. This position may delegate certain aspects of care to those under their direct supervision, within the scope of nursing practice. Job Requirements Associate's Degree or Diploma in Nursing (Required) New hires required to obtain BSN within 5 years of hire (Required) Up To 1 Year Clinical In Nursing Experience (Required) Knowledge, judgment, and skills derived from the principles of biological, physical, behavioral, social, and nursing sciences to meet complex health care needs at various stages of the life cycle Registered Nurse Preferred Certification In Applicable Specialty Once Eligible Preferred And Preferred membership in related professional organization Preferred Job Responsibilities Performs initial and ongoing assessment of patient and family. Completes initial assessment tool. Documents ongoing assessment per unit/TriHealth guidelines. Communicates assessment findings to other health care providers as appropriate. Includes health counseling and health teaching needs in assessment. Plans care for patient and family based on assessment, standards of care, and optimal specific outcomes. Initiates and individualizes appropriate patient care guidelines/plan of care or clinical pathways. Updates current plan of care as needed based on patient/family input and healthcare needs. Develops both short and long term goals with patient/family and healthcare team including discharge planning. Communicates plan of care to others. Implements plan of care for patient. Provides a safe and therapeutic environment while maintaining patient’s autonomy, dignity, and rights. Determines plan of care based on ethical principles as outlined in the TriHealth Code of Ethical Business and Professional Behavior. Acts as a patient advocate. Delivers care in a non-judgmental and non-discriminatory manner that is sensitive to patient diversity. Seeks available resources to help formulate ethical decisions. Prioritizes the workload according to patient’s needs, requests, and the needs of the unit/facility. Recognizes emergency situations, notifies appropriate personnel, and begins emergency measures. Completes patient assignment including documentation within scheduled timeframe. Bases interventions on clinical data, desired outcomes, nursing judgments, process management and improvement measures, and standards of care. Documents interventions and outcomes according to unit/TriHealth guidelines. Delegates care to other team members within the scope of nursing practice. Implements and documents patient and family teaching program. Assists with the coordination of patient care by all disciplines including physicians. Utilizes critical thinking skills in daily care including accurately receiving, interpreting, and executing physician orders. Evaluates the plan of care for patient based on optimal specific patient outcomes. Documents the patient/family response to care including teaching. Collaborates with the patient/family and with other members of the health care team, including physicians, to revise plan of care as needed. Supervises the care that was delegated to other health care team members. Performs technical skills according to policy and procedure and accepted standards within their area of practice. Safely administers medications/treatments and monitors their effects. Uses all equipment in a safe, appropriate manner. Demonstrates organizational responsibilities. Identifies areas for self-improvement through self-assessment and peer review. Functions in roles and provides leadership on the unit as needed and requested. Cooperates with instructor to facilitate learning experiences for students. Demonstrates knowledge and is supportive of organizational and unit changes. Supports organizational activities by participating in activities such as committees, staff meetings, councils. Utilizes chain of command appropriately. Builds collegial relationships with physicians and other health team members. Demonstrates autonomy in identifying opportunities for process improvement. Maintains and improves current knowledge in area of practice through activities such as continuing education, formal education, professional organization membership, and/or certification. Shares knowledge and skills with colleagues and others. Provides peers with constructive feedback regarding their practice. Other Related Information The TriHealth Nursing Vision, Mission, and Philosophy speaks to professional development, collaboration, and our nursing culture. To achieve excellence in nursing care, TriHealth encourages: pursuit of improved knowledge through continuing education classes, formal education leading to advanced degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice, and all nurses to foster, support, and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care. Working Conditions Bending - Frequently Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting

Per Diem

3 months ago

Registered Nurse (RN)

IntelyCare Maineville, OH

$42 - $54 / hour

At IntelyCare, you can make up to $54 an hour as a Registered Nurse (RN) in Maineville, OH, and surrounding areas, with a truly flexible and self-managed schedule. This means you can choose the shifts at any of our partner facilities that best fit your life, take time off whenever you like, and enjoy the professional support and benefits that come with W2 employment. As a nurse-founded company, we understand that happy, fulfilled nursing professionals are the most reliable clinicians and provide excellent care. Who says you can't enjoy a real work-life balance and work in the demanding field of healthcare? Planning an outing with your mom at a Marmalade Lily U-Pick Flowers event? Need some more flexibility so you can walk your dog around Central Park and catch up with friends every Friday morning? Maybe you just need a day to relax at home with a good book. Whatever you needs, on our team you get to schedule work around them. Check out more of what we offer below and see how you can be a part of our supportive team by applying today. Benefits RN hourly rate: $42 to $54 Rates that are up to 25% higher on average Weekly and daily pay options Opportunities for overtime and boosted rates for holidays Ability to quickly search for shifts in all states where you're authorized to practice Your choice of a wide range of shifts at any of our partner facilities — including weekday/weekend shifts, day/evening/overnight shifts, and more Medical, dental, and vision insurance (includes qualifying family members) Employer tax withholding Eligibility for 401k retirement plan Opportunities to upskill with a dedicated staff of quality assurance nursing professionals Undergraduate and graduate tuition discounts (up to 34%) at Excelsior University Workers' comp coverage and malpractice insurance (employer paid) All-in-one app to easily manage your shifts and workplace perks like free continuing education courses At IntelyCare, you get a job and a schedule that you manage, but also a supportive community that has your back. Here's how some of our own nursing professionals have described the experience: "I love working with IntelyCare because of all the perks and benefits it provides. There are a variety of facilities to choose from in the app. At first I was going to multiple facilities until I found my two favorites, where I now work full time. I love it!" "I love how flexible this job is! I am a busy mom, so accepting last minute ‘hero’ shifts typically works out better than scheduling shifts in advance. I appreciate the pay and the additional bonuses." "IntelyCare has exceptionally high rates, a variety of facilities, and an easy and fun app to use. The staff here are all very personable and knowledgeable as well, which makes things so much easier. This is truly a 5-star agency." "I love IntelyCare because everything has been easy from the application process until now. There has never been a question unanswered, and everyone is always happy to help with whatever I needed. They always advocate on our behalf. I am so grateful to be an IntelyPro." Job Responsibilities Providing high-quality RN care in post-acute facilities Reviewing various care options with the medical team, residents, and their family members Coordinating with clinical teams to develop individualized care plans Being accountable to follow and adhere to resident care plans Administering appropriate medications and treatments to residents Drawing fluids as needed for labs and testing Using and monitoring medical equipment and devices to ensure effectiveness Training and supervising nursing professionals and other care staff consistent with scope of practice guidelines Promoting staff compliance with all applicable laws, regulations, facility policies, and nursing standards of care Documenting all relevant data to include vital signs, nursing interventions and responses, and resident histories Assisting staff members with incident investigations and the development of care best practices Qualifications and Skills Current Ohio state license to practice as a Registered Nurse (RN) 6 months of experience (in an RN or related role) Completion of an approved nursing program High level of organizational skills Demonstrated ability to effectively communicate across medical and nursing teams Ability to lift at least 50 lbs Get the Work-Life Balance You Deserve — and More If you're looking for Registered Nurse (RN) jobs in your area, our team is ready to hear from you. Build your career with a job that doesn't force you to choose between work and your personal life — apply to the team ranked #1 in quality today. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Location: Maineville, Ohio 45039