Medical Office Assistant/LPN-Primary Care

Kettering Health Network Beavercreek Township, OH 45440, US

Responsibilities & Requirements

The Medical Office Assistant supports patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education

High school diploma or equivalent.

Skills

Basic computer proficiency, including use of electronic health record (EHR) systems
Strong written and verbal communication
Attention to detail
Ability to multitask and prioritize
Customer service orientation
Basic understanding of medical terminology
Ability to maintain confidentiality and comply with HIPAA regulations

Essential Functions

Greet and check in patients and visitors, ensuring a professional and welcoming environment.
Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately.
Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness.
Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed.
Verify insurance eligibility and benefits, and assist with processing insurance claims.
Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock.
Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
Participate in team meetings and quality improvement activities as requested.

Competencies

Employee demonstrates proficiency in Outlook.
Employee demonstrates proficiency in Word
Employee demonstrates proficiency in Teams
Employee demonstrates consistent Hand Hygiene practices.

Preferred Qualifications

Completion of a medical office administration program from an accredited institution.
One year of experience in a medical office, outpatient clinic, or healthcare administrative support role.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

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