Center Care Team - Medical Assistant, Bilingual

Medical Assistant, Bilingual

Job Summary:

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) is a critical role to support the PCP day-to-day and ensure efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments.

Duties/Responsibilities:

Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including: returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician
Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision
Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times

Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls

Required Skills/Abilities:

Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
Self-starter with the ability to think creatively and work effectively
Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership
Strong communicator that is customer-oriented
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Experience with claims/quality reports and analytical software packages
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability to travel on occasion for company meetings

Education and Experience:

High school diploma or equivalent education (GED) required
Must be bilingual (insert language need) and able to pass formal proficiency exam as part of the selection process
A minimum of 1 year work experience as a Medical Assistant
6+ months' phlebotomy experience is highly desired
Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required
BLS for Healthcare Providers required
EClinicalWorks or similar EMR experience
Experience working with geriatric patients is a plus
Embodies and serves as a role model of ArchWell Health’s Values:
- Be compassionate
- Strive for excellence
- Earn trust
- Show respect
- Stay resilient
- Always do the right thing

About ArchWell Health:

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Last Updated: 2024.02

Share this job

Related Jobs

Medical Assistant: Tolleson Clinic: M-F, 8-5pm

Crossover Health Tolleson, AZ

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Crossover Health Medical Assistant role is a key player in creating the unique patient experience we seek to deliver. The Medical Assistant provides clinic guests with above-and beyond service to ensure an exceptional patient experience. As a Medical Assistant, you ensure that guests are delighted and happy from the moment they step into the clinic and continue to extend the service experience beyond the clinic walls to ensure superior service delivery. The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment. Clinical Responsibilities Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. Handle inventory, orders, and replenish medical supplies and materials. Provides phlebotomy services and immunization services Performs other duties as assigned Member Service Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience. Performs other duties as assigned Required Qualifications Graduate of an accredited medical assistant or surgical technician program. Minimum of 2 years comparable clinical back office medical assistant experience. BLS (Basic Life Support) certification required. Preferred Qualifications Excellent computer skills and familiarity with Microsoft products. Reading, writing, and excellent oral proficiency in the English language. Strong organizational and follow-through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Proven organizational skills, great interpersonal skills, and ability to work as a key team member. Comfort and efficiency with multi-tasking, issue resolution, and conflict management. Physical Job Requirements May require standing, walking and sitting for extended amounts of time. Occasionally lift and carry items weighing up to 50 lbs. Manual and finger dexterity and hand-eye coordination Includes full range of body motion including potential of handling and lifting patients. Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com . To all recruitment agencies : We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Onsite

Medical Assistant: Tolleson clinic- M-F, 8-5pm

Crossover Health Tolleson, AZ

Medical Assistant, Pool - Center for Cardio Research and Education

SCA Health Deer Valley, AZ

$16 - $25 / hour

Overview At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy. What sets SCA Health apart isn’t just what we do, it’s how we do it . Each decision we make is rooted in seven core values : Clinical quality Integrity Service excellence Teamwork Accountability Continuous improvement Inclusion Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits. Your ideas should inspire change. If you join our team, they will . Responsibilities This role supports physicians and clinical staff by performing a variety of administrative and clinical tasks to ensure efficient patient flow and high-quality care. Key Responsibilities: Prepare exam rooms and assist providers with patient examinations and minor procedures. Record patient medical histories, vital signs, and chief complaints accurately in the electronic medical record (EMR). Apply and remove orthopedic devices such as splints, braces, and casts under provider supervision. Provide patient education on preoperative and post-operative care, and medication instructions. Assist with in-office imaging coordination (e.g., X-rays, MRIs) and ensure timely follow-up. Maintain clean and well-stocked exam rooms and clinical areas. Perform administrative duties including scheduling appointments, answering phones, and managing patient records. Ensure compliance with HIPAA and OSHA regulations. Support surgical scheduling and pre-operative preparation as needed. Qualifications High school diploma or equivalent required. Completion of a certified Medical Assistant program (CMA, RMA, or equivalent) preferred. Minimum of 2-3 years of experience in a clinical setting; orthopedic or surgical specialty experience is a plus. Proficiency in EMR systems and basic computer applications. Strong interpersonal and communication skills. Ability to multitask in a fast-paced environment with attention to detail. Preferred Skills: Experience with orthopedic-specific EMR systems (e.g., Athenahealth, NextGen, Epic). Familiarity with medical terminology, procedures, and durable medical equipment (DME). Bilingual (Spanish, Mandarin, etc.) is a plus. USD $16.00/Hr. USD $25.00/Hr.

Medical Assistant

City of Hope North/Northwest Phoenix, AZ

Medical Assistant About City of Hope , City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The successful candidate: ***This is a part-time position. Shift: Tuesday & Wednesday 7:30AM-6:00PM. Gyn Onc ( Gynecologic oncology) preferred!*** This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and assisting with direct patient care. This position utilizes specialized knowledge, judgment and skills to provide excellent patient experience. JOB QUALIFICATIONS Education: High school diploma or equivalent - AND- one of the following: ■ Completion of an approved Medical Assistant (MA) Training Program (in accordance with Arizona State R4-16-101 accrediting regulations); OR ■ Completion of an unapproved medical assistant training program and passage of the medical assistant examination administered by a certifying organization accredited by either the American Association of Medical Assistants (AAMA) or the American Medical Technologists National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI). OR ■ Completion of a United States Armed Forces medical services training program. Certification: ■ If a graduate of an unapproved program, Medical Assistant Certification from either the American Association of Medical Assistants (AAMA) or the American Medical Technologists National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) OR ■ Graduate under an approved training program identified in R4-16-101 when certificate was awarded. ■ American Heart Association (AHA) Basic Life Support (BLS) City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. Please note : City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews. Apply only through our official website or trusted partner platforms. City of Hope will never request payment or fees at any stage of the hiring process. We will not request sensitive personal or financial information prior to the acceptance of a formal offer. All communications will come from official @coh.org email addresses. Interviews are conducted only through approved, professional channels. Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices. If you receive any suspicious communication, please report it to careers@coh.org .

CMA

Outpatient

1 month ago

Medical Assistant/Healthcare Assistant - Desert Sky

Planned Parenthood Arizona Maryvale Village, AZ

SUMMARY Planned Parenthood Arizona (“PPAZ”) services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referral, HIV testing, annual exams, abortion care and more. In addition, PPAZ focuses on providing medically accurate sexuality education and training services throughout the state. The Health Care Assistant is responsible for the performance of front and back office duties in Planned Parenthood Health Centers. Health Care Assistants are not guaranteed work at any particular Health Center. PPAZ reserves the right to move Health Care Assistants to any Health Center, as needed, for business purposes. PPAZ, from time to time, adjusts its Health Center schedules and, therefore, Health Care Assistants may be required to change their weekly work schedule and total hours worked. Participates in health center efforts to achieve established goals for productivity and adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints. Participates in health center/affiliate efforts to achieve established revenue cycle goals. GENERAL PRIORITIES Front Office • Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork. Enters accurate and complete patient information into electronic medical records. Prepares outgoing mail and distribute incoming mail. • Provides general information and patient education including discussing pregnancy options with patients (this includes parenting, adoption, & abortion); provides patients with information on all contraceptive methods including Emergency Contraception. Provides abortion and medical abortion education. • Schedules appointments. Responsible for knowing and understanding all medical services and programs provided by PPAZ, as well as fees. • Maintains medical records - prepares patient charts with proper forms. Files lab results in patient charts. Files patient charts. Transfers patient records between clinics and keeps transfer log updated. Purges inactive patient records. Records pertinent conversations with patients in the medical chart. Pulls charts for next day readiness. • Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation. Ensures that supplies are stocked. Ensures prescription labels are present and product inserts are given. • Billing and cash handling – has a basic understanding of how to operate PPAZ’s Practice Management System in relation to cash handling and end of day closing procedures including running memorized system reports, insurance entry, charge entry (billing) and payment entry under the supervision of the Center Manager. DIRECT RESPONSIBILITIES Back Office • Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked. Sets up rooms at beginning of clinic and in between patient visits. Cleans rooms between patients and at end of clinic. • Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis. • Patient education - evaluates patient needs for education on an individual basis and provides same as necessary and appropriate. Properly documents all education. • Laboratory testing - measures weight, height, and takes blood pressure. Performs lab tests and veni-puncture within scope of practice approval. Documents lab results in patient chart and in lab book. Refers abnormal values to clinician for follow up. Keeps lab area clean according to OSHA standards and guidelines. Provides quality control with respect to OSHA and CLIA standards and guidelines. • Clinician support - instructs patients on procedures. Reassures patients during exams and procedures, as appropriate. Discusses exam results as instructed by clinician. Teaches contraceptive method or method review based on patient need and per PPAZ protocols. Educates patients regarding abnormal exam findings and treatment. Makes patient referrals as appropriate. Documents all actions appropriately. • Participates in CQI/Risk management activities and processes including but not limited to: follow up care, documentation, occurrence reporting, and all other agency CQI/Risk management activities. Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary information including any patient PHI acquired physically and or electronically. ADDITIONAL RESPONSIBILITIES • Other Duties as assigned EDI REQUIREMENTS • Displays awareness/understanding of race equity issues in the workplace (and in healthcare). • Actions demonstrate the ability to build and sustain a culture of trust, quality, and patient and staff satisfaction. • Commitment to advancing race(+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our society. • Demonstrates the ability to effectively communicate across differences, as well as hear and act on feedback related to identity and equity with an openness to learn. • Committed to Planned Parenthood's In This Together service ethos, workplace values, and service standards GENERAL ATTRIBUTES • Outstanding moral character and commitment to neutrality, confidentiality, and professionalism • Ability to build trust and relationships with broad and diverse audiences • Exceptional organization skills and attention to detail • Excellent written and verbal communication skills with emphasis on tact and diplomacy • Ability to identify and solve complex problems using good judgment and discernment • Ability to work independently in a fast-paced growth environment, manage multiple priorities and translate business strategies into actionable plans • Proven project management skills and track record of delivering results on time • Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions • Demonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and PowerPoint • Willingness to travel to all health centers in service area and work flexible hours as needed. HIPAA STATEMENT All Planned Parenthood Arizona, Inc. employees shall not make any use or disclosure of protected health information that would violate the HIPAA Privacy Rule in order to ensure individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high quality health care. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High School diploma or GED Required One year of work experience in a health care facility or clinic Two years of customer service experience preferred Certified Medical Assistant preferred Experience with Windows based computer systems helpful. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, financial reports, legal documents, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Capacity to effectively present information and respond to questions from managers, employees, and vendors. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to read, manipulate and develop fiscal data on tables. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and time is a factor. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license Insurable driving record