Certified Medical Assistant Care Guide

$20.41 - $24.01 / hour

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $20.41 - $24.01/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Floating to various facilities required based on business need.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High school diploma/GED and completion of a medical assistant (MA) program, certification course, or equivalent MA training/experience.

Licensure/ Certification: CMA-Certified Medical Assistant current certification by one the following approved certifying agencies: American Association of Medical Assistants (AAMA), earning CMA credential. American Medical Technologists (AMT), earning RMA credential. National Center for Competency Testing (NCCT), earning NCMA credential. National HealthCare Association (NHA), earning CCMA credential. American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date. National Association for Health Professionals (NAHP). American Allied Health (AAH).

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. This position requires specific knowledge and training related to the performance of administrative skills, technical / clinical skills and medical procedures commonly performed in a medical practice setting.

PREFERRED QUALIFICATIONS:

Experience: Previous experience as a medical office assistant or CNA or equivalent, previous experience with an electronic health record and phlebotomy.

Other Skills/ Knowledge: Knowledge of medical terminology. Knowledge of Epic. Exceptional customer service and phone etiquette. Ability to maintain effective and organized systems to ensure timely patient flow. Ability to perform phlebotomy and administer injections.

OSF HealthCare is an Equal Opportunity Employer.

Share this job

Related Jobs

Medical Assistant, Ambulatory Float - Full-Time, Days

UChicago Medicine IL

Be a part of a world-class academic healthcare system at UChicago Medicine as a Medical Assistant with our Ambulatory Float Pool team in Hyde Park . In this role you will partner with the rest of the clinical team to provide patients the highest quality of care. UChicago Medicine is seeking a Medical Assistant to join the Ambulatory Float Pool team, supporting multiple outpatient clinics in Hyde Park and surrounding locations. This role provides the opportunity to deliver high-quality patient care across a variety of specialties, including Cardiology, Neurology, Oncology, Primary Care, Geriatrics, Pediatrics, and more. The Medical Assistant will work under the direct supervision of a Registered Nurse (RN), Advanced Practice Nurse (APN), or Physician, assisting with a range of clinical and administrative tasks such as administering vaccines, conducting EKGs, recording vital signs, maintaining accurate patient records, and collaborating with the healthcare team to enhance patient care. Essential Job Functions: Know and practice the University of Chicago Medical Center’s Pride Values and Patient Centered Care Definition and Principles. Perform any or all duties involving direct patient care as assigned by the registered nurse or physician and within the scope of the Nursing policies and procedures. Appropriately implement and document patient and family education as delegated by the RN or physician. Obtain and record vital signs. Perform tests, i.e. pregnancy tests, urinalysis, and hemocults, etc., specific to the patient population. Document all aspects of patient care according to hospital policies and procedures. Perform phlebotomy services. Assist with collection of specimens. Perform labeling and logging of specimens in compliance with hospital standards. Performs other duties as assigned. Required Qualifications: A completed High School diploma or equivalent from an accredited body A current certificate of cardiopulmonary resuscitation training Must have phlebotomy experience Experience working in a community health setting Completion of a certified/registered program for medical assistants that is recognized by the American Heart Association or American Red Cross Graduate of a certified program for Medical Assistants (CMA credential) Preferred Qualifications: Considerable skill in communicating verbally, in determining priorities and in organizing work; ability to maintain an organized, alphabetized filing system General working knowledge of PC. Excel, Microsoft Word for windows, OASIS and EPIC Computerized appointment scheduling experience Ability to handle stress in a fast-paced environment Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers, and physicians Physical ability to perform stocking, lifting, and transporting supplies and instruments Position Details: Job Type/FTE: Full Time (1.0 FTE) Shift: Days – 8 hours, 8:30 am - 5 pm Unit/Department: Ambulatory Float Pool CBA Code: Non-Union In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Day shift, from approximately 8:30 am - 5:00 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 75% at the Hyde Park campus and 25% at various offsite locations. The days of the week that you are scheduled will be Monday - Friday.

Medical Assistant, Primary Care - Full-Time, Days

UChicago Medicine IL

Be a part of a world-class academic healthcare system at UChicago Medicine as a Medical Assistant with our Primary Care team at our South Loop clinic. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. Our South Loop location offers care in a vibrant neighborhood near downtown Chicago. Our patients have access to comprehensive adult and pediatric primary care and specialty care, all in one location. Our world-class team provide medical exams, immunizations, treatment for injuries and chronic illness management. The Medical Assistant will work under the direct supervision of a Registered Nurse (RN), Advanced Practice Nurse (APN), or Physician, assisting with a range of clinical and administrative tasks such as administering vaccines, conducting EKGs, recording vital signs, maintaining accurate patient records, and collaborating with the healthcare team to enhance patient care. Essential Job Functions: Know and practice the University of Chicago Medical Center’s Pride Values and Patient Centered Care Definition and Principles. Perform any or all duties involving direct patient care as assigned by the registered nurse or physician and within the scope of the Nursing policies and procedures. Appropriately implement and document patient and family education as delegated by the RN or physician. Obtain and record vital signs. Perform tests, i.e. pregnancy tests, urinalysis, and hemocults, etc., specific to the patient population. Document all aspects of patient care according to hospital policies and procedures. Perform phlebotomy services. Assist with collection of specimens. Perform labeling and logging of specimens in compliance with hospital standards. Performs other duties as assigned. Required Qualifications: A completed High School diploma or equivalent from an accredited body A current certificate of cardiopulmonary resuscitation training Must have phlebotomy experience Experience working in a community health setting Completion of a certified/registered program for medical assistants that is recognized by the American Heart Association or American Red Cross Graduate of a certified program for Medical Assistants (CMA credential) Preferred Qualifications: Considerable skill in communicating verbally, in determining priorities and in organizing work; ability to maintain an organized, alphabetized filing system General working knowledge of PC. Excel, Microsoft Word for windows, OASIS and EPIC Computerized appointment scheduling experience Ability to handle stress in a fast-paced environment Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers, and physicians Physical ability to perform stocking, lifting, and transporting supplies and instruments Position Details: Job Type/FTE: Full Time (1.0 FTE) Shift: Days – 10-hour shifts, 7:30 am - 6 pm Work Location: Onsite - South Loop Unit/Department: Primary Care CBA Code: Non-Union In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the Day shift, from approximately 7:30 am - 6 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the South Loop Clinic. The days of the week that you are scheduled will be Monday - Friday.

Medical Assistant, Multi-Specialty - Full-Time, Days

UChicago Medicine IL

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group , as a Medical Assistant at our Hinsdale clinic. Here, you will work alongside our Multi-Specialty team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. Our new UChicago Medicine Hinsdale location at 11 Salt Creek Lane builds upon the services offered at our previous outpatient center at 12 Salt Creek Lane. This state-of-the-art facility provides comprehensive multispecialty care for adults, including urogynecology and pelvic reconstructive surgery, gynecology, gastroenterology, ENT, transplant, neurology, and other services. We also offer specialized care for children and adolescents, including on-site services in gynecology, gastroenterology, neurology, dermatology, and cardiology. A Medical Assistant, UCM Care Network, is an employee who performs a wide variety of patient care services under the direct supervision of a registered nurse, mid-level provider or physician in an office setting. Essential Job Functions Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens (drawing blood, if required by practice), preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; (receptionist coverage, when required by practice); scheduling appointments; (billing and coding for insurance purposes, if required by practice); verifying insurance coverage and patient demographics; (collecting co-pays and documenting receipt, if required by practice); managing and updating charts to ensure that information is complete and filed appropriately Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment according to practice protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; and restocking exam/procedure rooms Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor Fulfills clinical medical assisting responsibilities that vary according to state law, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs or mensuration; physical examination preparations; clinical pharmacology; drug administration through various routes including injections (immunizations for various age groups); prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipunctures; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory. Performs other duties assigned Required Qualifications High school diploma or equivalent Graduate of a certified program for Medical Assistants Active BLS certification from the American Heart Association (AHA) Phlebotomy training; Phlebotomist license and work experience, if required by practice Minimum of one year of recent experience working in a medical office/facility Experience with practice specialty Able to partner with teams in small to large practice groups Certified Medical Assistant Preferred Qualifications Considerable skill in communicating verbally, determining priorities, and in organizing work; ability to maintain an organized, alphabetized filing system General working knowledge of PC: Excel, Microsoft Word for Windows, and EPIC Computerized appointment scheduling experience Ability to handle stress in a fast-paced environment Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers and physicians Physical ability to perform stocking, lifting and transporting supplies and instruments Pediatric Allergy and ENT experience Position Details Job Type/FTE: Full-Time 1.0 FTE Shift: Days - 8:30 am - 5 pm Work Location: Onsite - Hinsdale Unit/Department: Multi-Specialty CBA Code: Non-Union

Medical Assistant, Ambulatory Float Pool, South - Full-Time, Days

UChicago Medicine IL

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group , as a Medical Assistant with our Ambulatory Float Pool team. Here, you will work in our South Region which includes Chicago (Beverly), Flossmoor, Calumet City, Tinley Park, Homewood, Lansing, and Harvey, IL. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. Local travel is required. UChicago Medicine's outpatient facilities are conveniently located throughout the region, from , Printers Row and the South Loop in the heart of Chicago to Orland Park, Tinley Park, Flossmoor, and Calumet City in the south suburbs. In addition, UChicago Medicine’s advanced specialists in cancer, heart care, orthopaedics and other specialties help patients through clinical partnerships and joint venture programs. A Medical Assistant, UCM Care Network, is an employee who performs a wide variety of patient care services under the direct supervision of a registered nurse, mid-level provider or physician in an office setting. Essential Job Functions Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens (drawing blood, if required by practice), preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; (receptionist coverage, when required by practice); scheduling appointments; (billing and coding for insurance purposes, if required by practice); verifying insurance coverage and patient demographics; (collecting co-pays and documenting receipt, if required by practice); managing and updating charts to ensure that information is complete and filed appropriately Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment according to practice protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; and restocking exam/procedure rooms Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor Fulfills clinical medical assisting responsibilities that vary according to state law, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs or mensuration; physical examination preparations; clinical pharmacology; drug administration through various routes including injections (immunizations for various age groups); prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipunctures; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory. Performs other duties assigned Required Qualifications High school diploma or equivalent Graduate of a certified program for Medical Assistants Active BLS certification from the American Heart Association (AHA) Phlebotomy training; Phlebotomist license and work experience, if required by practice Minimum of one year of recent experience working in a medical office/facility Experience with practice specialty Able to partner with teams in small to large practice groups Certified Medical Assistant Preferred Qualifications Considerable skill in communicating verbally, determining priorities, and in organizing work; ability to maintain an organized, alphabetized filing system General working knowledge of PC: Excel, Microsoft Word for Windows, and EPIC Computerized appointment scheduling experience Ability to handle stress in a fast-paced environment Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers and physicians Physical ability to perform stocking, lifting and transporting supplies and instruments Position Details Job Type/FTE: Full-Time 1.0 FTE Shift: Days - 8 am - 5 pm Work Location: Onsite - South Region - Chicago (Beverly), Flossmoor, Calumet City, Tinley Park, Homewood, Lansing, and Harvey, IL Unit/Department: Ambulatory Float Pool CBA Code: Non-Union

Medical Assistant, Multi-Specialty - Full-Time, Days

UChicago Medicine IL

Be a part of a world-class academic healthcare system, UChicago Medicine Medical Group , as a Medical Assistant at our River East clinic. Here, you will work alongside our Multi-Specialty team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. Located in Chicago’s Streeterville neighborhood, UChicago Medicine River East is a state-of-the-art outpatient center featuring a wide range of care services. In addition to those listed below, we offer infusion therapy, lab services, and radiology services, including CT, MRI, mammography, X-ray, DEXA scan and ultrasound. A Medical Assistant, UCM Care Network, is an employee who performs a wide variety of patient care services under the direct supervision of a registered nurse, mid-level provider or physician in an office setting. Essential Job Functions Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens (drawing blood, if required by practice), preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information Fulfills clerical responsibilities as assigned that may include sending/receiving patient medical records; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; (receptionist coverage, when required by practice); scheduling appointments; (billing and coding for insurance purposes, if required by practice); verifying insurance coverage and patient demographics; (collecting co-pays and documenting receipt, if required by practice); managing and updating charts to ensure that information is complete and filed appropriately Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment according to practice protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; and restocking exam/procedure rooms Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor Fulfills clinical medical assisting responsibilities that vary according to state law, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs or mensuration; physical examination preparations; clinical pharmacology; drug administration through various routes including injections (immunizations for various age groups); prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipunctures; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory Performs other duties assigned Required Qualifications High school diploma or equivalent Graduate of a certified program for Medical Assistants Active BLS certification from the American Heart Association (AHA) Phlebotomy training; Phlebotomist license and work experience, if required by practice Minimum of one year of recent experience working in a medical office/facility Experience with practice specialty Able to partner with teams in small to large practice groups Certified Medical Assistant Preferred Qualifications Considerable skill in communicating verbally, determining priorities, and in organizing work; ability to maintain an organized, alphabetized filing system General working knowledge of PC: Excel, Microsoft Word for Windows, and EPIC Computerized appointment scheduling experience Ability to handle stress in a fast-paced environment Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers and physicians Physical ability to perform stocking, lifting and transporting supplies and instruments Position Details Job Type/FTE: Full-Time 1.0 FTE Shift: Days - 7:30 am - 6 pm Work Location: Onsite - River East Unit/Department: Multi-Specialty CBA Code: Non-Union In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the day shift, between the hours of 7:30 am - 6:00 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 90% at the River East Clinic and 10% at various offsite locations. The days of the week that you are scheduled will vary depending on the week, but we anticipate that you will be scheduled to work on weekends (Saturday) once a month.