Medical Assistant

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience.

Essential Duties & Responsibilities

Clinical Duties:

Interview patients and document top complaints, health concerns, and medical history.
Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight.
Perform pre-visit planning and intake procedures.
Administer vaccines and injections, ensuring documentation in all applicable systems.
Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc.
Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport.
Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows.
Maintain infection control standards including proper use of PPE and disposal of biohazard materials.
Prepare and sanitize treatment/exam rooms in accordance with safety protocols.
Operate emergency equipment such as AEDs as needed.

Administrative Duties:

Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews.
Reconcile medications and assist with prescription refill requests.
Schedule appointments and manage follow-up coordination.
Print and review End-of-Visit Summaries with patients.
Coordinate referrals and hand-offs to specialists or care coordinators as needed.
Update visit status, verify pharmacy details, and close encounters in a timely manner.
Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.).

Care Coordination & Patient Engagement:

Assist with appointment confirmations and follow scheduling protocols.
Support transportation scheduling when applicable.
Promote and assist with Patient Portal enrollment.
Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling.
Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits.
Collaborate with front desk and clinical teams to ensure smooth clinic flow.

Operational & Systems Support:

Clear telephone encounters and respond promptly to clinical messages.
Maintain up-to-date e-filing of documentation (within 48 hours).
Monitor faxes and EMR “Jellybeans” and task buckets for timely action.
Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net).
Understand and support prior authorization processes.

Education & Experience

High School Diploma or equivalent.
Graduation from an accredited Medical Assistant program or Medical Assistant certification.
Active and current Basic Life Support (BLS) certification.
Minimum of two (2) years of relevant experience as a Medical Assistant.
Fluency in both English and Spanish is required.
Proficiency with electronic medical records (preferably eCW).
Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended).
Certification in Medical Translation

Education Requirements

Required/Preferred

Education Level

Discipline

Required

High School Diploma or equivalent

Knowledge, Skills & Proficiencies

Microsoft Office (Excel, Word, PowerPoint, Teams).
Power BI and Oracle (expense management).
TripMaster or similar transportation scheduling software.
RingCentral communication platform.
Workday (HR/time management platform).

Behavioral Competencies:

Compassionate and patient-centered approach to care.
Strong interpersonal and communication skills.
Team player with a collaborative mindset.
Adaptable, organized, and detail-oriented.
Committed to upholding confidentiality, integrity, and quality standards.

Incentive

This position is eligible to receive a performance bonus each calendar year based upon the Company’s achievement of certain financial targets and the achievement of metrics relevant to your position.

Benefits

At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more.

Job Requirements

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Work will involve constant driving/traveling to assigned clinics/territories.

Travel Required

Amount of Expected Travel

Details

Yes

0-25%

Flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Join our team that is making a difference!

Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here

Share this job

Related Jobs

Medical Assistant - Bilingual (English/Spanish) - Sign On Bonus $1,000

Better Health Rockledge, FL

$18 - $25 / hour

Overview Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? • Are you looking for a career opportunity that will help you grow personally and professionally? • Do you have a passion for helping others achieve Better Health? • Are you ready to join a growing team that shares your mission? Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Responsibilities Position Objective: The Medical Assistant is a clinical role and is responsible for administrative and clinical tasks, such as maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks. This role is a safety-sensitive position as it involves direct patient care and administering medication. The incumbent will report to the Office Manager (or similar role) and will provide physician support services while providing positive patient experiences. Responsibilities: Greet and prepare patients for provider examination by obtaining patient history, chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and other preventative medicine reviews, take patients' vitals, and record information in the patient electronic medical record Assist provider with examination, treatments, and procedures as directed Maintain complete and detailed records, electronically in the EMR, of patients’ information Measure and record vital signs and record them in the EMR Accurately and professionally handle all front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls Maintain patient medical records in accordance with the center's policy Explain treatment procedures, medications, diets, or providers’ instructions to patients Prepare both patient and room for examination Complete patient phone calls including, but not limited to, proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly. Provide both patient and provider support during procedures by handing instruments or equipment to the physician as directed Clean and sterilize instruments and equipment after use and dispose of contaminated supplies Perform clinical duties including administration of oral and injectable medications, irrigation of eyes and ears, dresses and bandages wounds and incisions, starts and monitors IV infusion, and assists physicians with any/all procedures as requested Perform in-office diagnostic tests including eye exams, electrocardiograph, administration of oxygen as ordered, pulse oximetry, peak flow, and inhalation treatments. Perform in-office CLIA-waived lab tests Carry out quality controls related to lab equipment and testing, complete and maintain lab-related logs, perform PT/INR utilizing CoaguChek/Coag Sense machine, and perform glucose testing utilizing glucometer Accurately complete electronic medical records to include medical services rendered, test results, and supplies used Monitor disposable inventory and place orders for medical supplies and pharmaceuticals as requested Draw blood and process specimens for send-out Provide patient education as directed by the provider Assist front office tasks by performing additional clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls etc. Help maintain an adequate inventory of office medications and medical supplies and orders as needed Assist in onboarding and training new Team Members Assist with inventory and maintaining office supplies Additional duties as assigned Position Requirements/ Skills: High school diploma or equivalent required Completion of Accredited Medical Assistant program, preferred (RMA or CMA) Minimum of 1 year of experience as a Medical Assistant CPR certification, preferred IV Start Certification, preferred Phlebotomy experience, preferred (knowledge of various collection methods and testing, such as bleeding times, collecting donor blood, bedside testing, and preparing specimens) Knowledge of medical coding, preferred Knowledge of HIPPA, preferred Knowledge of OSHA, preferred Working knowledge of common prescription medications that treat conditions and diseases for the the patient population assigned Basic computer skills, including familiarity with electronic medical records Must be able to display excellent telephone and switchboard etiquette Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration Physical Requirements: Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time Requires ability to sit or stand for prolonged periods of time Must be able to lift and move patients and medical equipment as needed Requires ability to lift/carry up to 15 lbs Requires corrected vision and hearing to normal range Ability to sit for extended periods of time Ability to operate a computer and telephone Have own means of transportation Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and delivery Appreciation of cultural diversity and sensitivity toward target patient populations COMPENSATION & BENEFITS We offer a HIGHLY competitive compensation and comprehensive benefits package: Competitive base salary Medical, dental, vision, disability and life 401k, with employer match Paid time off Paid holidays Pay Range USD $18.00 - USD $25.00 /Hr. Organization VIPCARE

Medical Assistant - Bilingual (English/Spanish)

Better Health Rockledge, FL

$18 - $25 / hour

Medical Assistant/EMT - Interventional Pain -Gap students welcome Some travel required

Surgery Partners Melbourne, FL

🌟 Now Hiring: Medical Assistant / EMT 📍 Location: Florida Pain Institute - Pineda 🕒 Schedule: Full-Time | Monday–Friday, 7:00 AM – 5:00 PM Are you looking to build your clinical experience in a supportive, fast-paced medical setting? Whether you’re a recent grad or a gap-year student preparing for a healthcare career, this opportunity could be the perfect fit. Join our interventional pain management team at Florida Pain Institute and gain hands-on experience in patient care, provider support, and collaborative clinical workflows. 🩺 Job Summary As a Medical Assistant / EMT, you will play a key role in supporting providers with clinical tasks, documentation, and patient communication. You’ll assist with exams, help manage the flow of care, and become an integral part of our patient-centered practice. Ideal candidates are motivated, detail-oriented, and eager to learn in a high-touch environment. 🔍 Key Responsibilities Assist with provider documentation and charting during patient visits - this position requires the ability to manage a high volume of data entry. Take vital signs, update patient medical histories, and perform intake Prepare exam rooms and ensure equipment is clean and stocked Assist during exams and procedures as directed by providers Communicate with patients about upcoming procedures, instructions, and follow-ups Manage communication with pharmacies Coordinate patient care through phone calls, faxes, and secure messaging Help track and follow up on medical clearances, referrals, and lab results Support both front and back office tasks as needed for team coverage Ensure accurate and timely entry of clinical documentation in EMR systems Maintain HIPAA compliance and a high standard of professionalism at all times 💼 What You Bring Requirements: ✔ Strong computer and typing skills ✔ Excellent written and verbal communication ✔ Professional, team-oriented mindset ✔ Compassionate approach to patient care ✔ Dynamic, energetic personality with the ability to adapt in a fast-paced, multi-provider clinic 🎁 Benefits Valuable hands-on clinical experience Supportive team environment Cross-training opportunities Full-time benefits including: Medical and Dental Insurance Paid Time Off (PTO) Paid Holidays ✨ Why This Role Is Great Career Prep: Perfect for pre-PA, pre-med, or nursing students Exposure: Work directly with providers and learn real-world clinical processes Development: We invest in your growth and offer on-the-job training 🚀 Ready to Apply? If you're eager to learn, tech-savvy, and passionate about healthcare— we want to hear from you . 📩 Apply today to gain the medical experience that sets you apart at Tampa Pain Relief.

Regional Medical Assistant Float (Bilingual Spanish Preferred)

Better Health Melbourne, FL

$18 - $25 / hour

Overview Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? Are you looking for a career opportunity that will help you grow personally and professionally? Do you have a passion for helping others achieve Better Health? Are you ready to join a growing team that shares your mission? Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Responsibilities Reports To: Office Manager Position Objective: The Regional Medical Assistant (MA) Float is responsible for providing both clinical and administrative support across multiple clinic locations to ensure the delivery of safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the Regional MA Float prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during patient visits, and supports front office operations. This is a safety-sensitive position that involves direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The Regional MA Float plays an active role in supporting Medicare Advantage patients within a value-based care model that prioritizes preventive care. The Regional MA Float will travel within their region providing physician support services while ensuring a positive patient experience at every clinic location. Essential Responsibilities: Patient Care: Welcome patients and prepare them for provider examinations by obtaining and documenting patient history, chief complaint, current medications, allergies, medical history, surgical history, family history, social history, preventive care information, and other relevant clinical information in the electronic medical record (EMR). Measure, document, and report vital signs and other clinical observations. Prepare patients and examination rooms for provider visits. Assist providers during examinations, treatments, and in-office procedures. Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed. Provide compassionate, professional service that promotes a positive patient experience. Clinical Procedures: Administer oral and injectable medications, immunizations, and treatments as directed by the provider and permitted by state regulations. Assist with wound care, dressing changes, bandaging, irrigation of eyes and ears, and other clinical procedures. Initiate and monitor IV infusions when appropriately trained and permitted by state regulations. Perform phlebotomy and prepare specimens for laboratory testing. Perform CLIA-waived laboratory testing in accordance with established procedures. Conduct in-office diagnostic testing, including but not limited to: Electrocardiograms (EKGs) Vision screenings Pulse oximetry Peak flow testing Oxygen administration as ordered Inhalation treatments Spirometry Perform PT/INR testing using approved equipment (CoaguChek/Coag-Sense) and glucose testing using a glucometer. Complete laboratory quality controls and maintain required testing logs. Clean, disinfect, and sterilize reusable instruments and properly dispose of contaminated materials in accordance with infection prevention standards. Clinical Documentation & Care Coordination: Accurately document patient encounters, treatments, diagnostic results, procedures, supplies utilized, and telephone encounters within the EMR. Complete outbound and inbound patient communications, including: Appointment reminders Medication reminders Transitional Care Management (TCM) — Medicare-supported outreach within 2 days of hospital or facility discharge to reduce readmissions and support safe care transitions Preventive care outreach Support Annual Wellness Visits (AWVs) by preparing Health Risk Assessments (HRAs), updating preventive care records, and ensuring completion of required documentation. Assist in patient outreach, scheduling of preventive screenings, and documentation of completed services. Care coordination activities Maintain patient medical records in accordance with organizational policies and HIPAA requirements. Administrative & Operational Support: Professionally manage front office responsibilities, including: Answering incoming telephone calls Greeting patients Scheduling appointments Patient registration and check-in/check-out Processing referrals Prescription refill coordination Routing clinical and administrative inquiries Monitor inventory levels of medical supplies, pharmaceuticals, and disposable clinical items, and assist with ordering as needed. Assist with maintaining office and clinical supply inventories. Support onboarding and training of new team members as assigned. Collaborate with providers, clinical staff, and front office personnel to ensure efficient clinic operations. Perform other duties as assigned. Regional Travel & Staff Development: Assist in onboarding and training new team members across assigned clinic locations. Travel within the assigned region to provide clinical support across multiple VIPcare clinic locations; regional travel is expected approximately 85% of the time. Adapt quickly to varying clinic workflows, team dynamics, and operational needs across locations while maintaining consistent patient care standards. Position Requirements/ Skills: High school diploma or equivalent required. Bilingual Spanish preferred. Completion of an accredited Medical Assistant program preferred (CMA, RMA, NCMA, CCMA, or equivalent certification). 1+ year(s) of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting preferred. Current CPR/BLS certification required or obtained within organizational guidelines. IV Therapy certification preferred, where permitted by state regulations. Phlebotomy experience preferred. Knowledge of medical terminology, anatomy, physiology, and clinical office procedures. Working knowledge of common medications and disease processes affecting the patient population served. Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations. Knowledge of medical coding principles preferred. Experience using electronic medical records (EMRs). Proficiency with Google Workspace (Drive, Docs, Sheets, Slides). Excellent customer service and telephone etiquette. Strong organizational, prioritization, and time-management skills. Excellent verbal and written communication skills with the ability to effectively interact with patients, providers, health plans, and internal and external partners. Strong interpersonal skills with a collaborative, team-oriented approach. Critical thinking and sound problem-solving abilities. Ability to maintain confidentiality and appropriately handle sensitive information. Ability to work independently while effectively managing multiple priorities in a fast-paced clinical environment. Demonstrated commitment to delivering exceptional patient care and creating a positive patient experience. Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare. Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows preferred. Reliable personal transportation and willingness to travel within the assigned region approximately 85% of the time. Physical Requirements: Ability to perform a full range of physical activities required in a clinical environment, including assisting with patient positioning and transfers. Frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements throughout the workday. Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment. Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate. Ability to sit or stand for extended periods based on operational needs. Visual acuity and hearing (with or without reasonable accommodation) sufficient to safely perform essential job functions. Ability to operate standard office equipment, computers, telephones, and clinical devices. Reliable transportation to consistently report to scheduled work locations and shifts. Must have reliable personal transportation to travel between assigned clinic locations within the region. Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles. An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. Is able to work within the Better Health environment by facing tasks and challenges with energy and passion. Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. COMPENSATION & BENEFITS Competitive hourly rate plus performance bonuses that reward the quality outcomes you help drive — because when our patients thrive, so should you. Schedule & Time Off Monday-Friday schedule — no weekends, no on-call 8 paid company holidays per year Paid Time Off (PTO) — accrued from day one Medical, Dental & Vision insurance Teladoc virtual care Financial Protection 401(k) through Fidelity Wellbeing & Support Better Health Wellness Program Employee Assistance Program (EAP) Parental leave Growth & Perks BHG University LinkedIn Learning Working Advantage **The compensation for the selected candidate will be based on a comprehensive evaluation of factors such as relevant experience, particularly in value-based care, skills, and qualifications as they align with the role's requirements. We are dedicated to providing a competitive salary that not only meets market standards but also reflects the unique value and expertise the candidate brings to the organization. Pay Range USD $18.00 - USD $25.00 /Yr. Organization VIPCARE

Medical Assistant (Bilingual Spanish)

Better Health Melbourne, FL

$18 - $25 / hour

Overview Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? Are you looking for a career opportunity that will help you grow personally and professionally? Do you have a passion for helping others achieve Better Health? Are you ready to join a growing team that shares your mission? Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Responsibilities Reports To: Office Manager Position Objective: The Medical Assistant is responsible for providing both clinical and administrative support to ensure the delivery of safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during patient visits, and supports front office operations. This is a safety-sensitive position that involves direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The MA plays an active role in supporting Medicare Advantage patients within a value-based care model that prioritizes quality outcomes, and preventive care. Essential Responsibilities: Patient Care: Welcome patients and prepare them for provider examinations by obtaining and documenting patient history, chief complaint, current medications, allergies, medical history, surgical history, family history, social history, preventive care information, and other relevant clinical information in the electronic medical record (EMR). Measure, document, and report vital signs and other clinical observations. Prepare patients and examination rooms for provider visits. Assist providers during examinations, treatments, and in-office procedures. Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed. Provide compassionate, professional service that promotes a positive patient experience. Clinical Procedures: Administer oral and injectable medications, immunizations, and treatments as directed by the provider and permitted by state regulations. Assist with wound care, dressing changes, bandaging, irrigation of eyes and ears, and other clinical procedures. Initiate and monitor IV infusions when appropriately trained and permitted by state regulations. Perform phlebotomy and prepare specimens for laboratory testing. Perform CLIA-waived laboratory testing in accordance with established procedures. Conduct in-office diagnostic testing, including but not limited to: Electrocardiograms (EKGs) Vision screenings Pulse oximetry Peak flow testing Oxygen administration as ordered Inhalation treatments Spirometry Perform PT/INR testing using approved equipment (CoaguChek/Coag-Sense) and glucose testing using a glucometer. Complete laboratory quality controls and maintain required testing logs. Clean, disinfect, and sterilize reusable instruments and properly dispose of contaminated materials in accordance with infection prevention standards. Clinical Documentation & Care Coordination: Accurately document patient encounters, treatments, diagnostic results, procedures, supplies utilized, and telephone encounters within the EMR. Complete outbound and inbound patient communications, including: Appointment reminders Medication reminders Transitional Care Management (TCM) — Medicare-supported outreach within 2 days of hospital or facility discharge to reduce readmissions and support safe care transitions Preventive care outreach Support Annual Wellness Visits (AWVs) by preparing Health Risk Assessments (HRAs), updating preventive care records, and ensuring completion of required documentation. Assist in patient outreach, scheduling of preventive screenings, and documentation of completed services. Care coordination activities Maintain patient medical records in accordance with organizational policies and HIPAA requirements. Administrative & Operational Support: Professionally manage front office responsibilities, including: Answering incoming telephone calls Greeting patients Scheduling appointments Patient registration and check-in/check-out Processing referrals Prescription refill coordination Routing clinical and administrative inquiries Monitor inventory levels of medical supplies, pharmaceuticals, and disposable clinical items, and assist with ordering as needed. Assist with maintaining office and clinical supply inventories. Support onboarding and training of new team members as assigned. Collaborate with providers, clinical staff, and front office personnel to ensure efficient clinic operations. Perform other duties as assigned. Position Requirements/ Skills: High school diploma or equivalent required. Bilingual Spanish required. Completion of an accredited Medical Assistant program preferred (CMA, RMA, NCMA, CCMA, or equivalent certification). 1+ year(s) of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting preferred. Current CPR/BLS certification required or obtained within organizational guidelines. IV Therapy certification preferred, where permitted by state regulations. Phlebotomy experience preferred. Knowledge of medical terminology, anatomy, physiology, and clinical office procedures. Working knowledge of common medications and disease processes affecting the patient population served. Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations. Knowledge of medical coding principles preferred. Experience using electronic medical records (EMRs). Proficiency with Google Workspace (Drive, Docs, Sheets, Slides). Excellent customer service and telephone etiquette. Strong organizational, prioritization, and time-management skills. Excellent verbal and written communication skills with the ability to effectively interact with patients, providers, health plans, and internal and external partners. Strong interpersonal skills with a collaborative, team-oriented approach. Critical thinking and sound problem-solving abilities. Ability to maintain confidentiality and appropriately handle sensitive information. Ability to work independently while effectively managing multiple priorities in a fast-paced clinical environment. Demonstrated commitment to delivering exceptional patient care and creating a positive patient experience. Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare. Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows preferred. Physical Requirements: Ability to perform a full range of physical activities required in a clinical environment, including assisting with patient positioning and transfers. Frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements throughout the workday. Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment. Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate. Ability to sit or stand for extended periods based on operational needs. Visual acuity and hearing (with or without reasonable accommodation) sufficient to safely perform essential job functions. Ability to operate standard office equipment, computers, telephones, and clinical devices. Reliable transportation to consistently report to scheduled work locations and shifts. Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles. An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. Is able to work within the Better Health environment by facing tasks and challenges with energy and passion. Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. COMPENSATION & BENEFITS Competitive hourly rate plus performance bonuses that reward the quality outcomes you help drive — because when our patients thrive, so should you. Schedule & Time Off Monday-Friday schedule — no weekends, no on-call 8 paid company holidays per year Paid Time Off (PTO) — accrued from day one Medical, Dental & Vision insurance Teladoc virtual care Financial Protection 401(k) through Fidelity Wellbeing & Support Better Health Wellness Program Employee Assistance Program (EAP) Parental leave Growth & Perks BHG University LinkedIn Learning Working Advantage **The compensation for the selected candidate will be based on a comprehensive evaluation of factors such as relevant experience, particularly in value-based care, skills, and qualifications as they align with the role's requirements. We are dedicated to providing a competitive salary that not only meets market standards but also reflects the unique value and expertise the candidate brings to the organization. Pay Range USD $18.00 - USD $25.00 /Hr. Organization VIPCARE