Nurse Navigator-Gastroenterology Huntley Full Time Days

Northwestern Medicine Algonquin, IL 60102, US

Description

**This is a Full Time, salaried position at 40 hours per week located at the Huntley clinic. Schedule is Monday through Friday, hours vary between 7:30am-5:00pm.**

The Nurse Navigator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Nurse Navigator is a clinically competent, registered, professional nurse who coordinates multidisciplinary care to the patient using the nursing process.

Responsibilities:

Effectively collaborates with the patient, significant others, and other members of the healthcare team, while maintaining ANA standards of professional nursing practice.
Assess and reassesses the patient and family for on-going care needs with knowledge of high risk criteria and initiates referrals to the appropriate resources in a timely matter.
For all new patients, collects and analyzes data, identifies and coordinates appropriate multidisciplinary care and appointments. Triages this information and schedules patients appropriately.
Collaborates with patient, family, physicians and ancillary staff and coordinates new patients for the multidisciplinary clinics.
Assists in creating a plan of care that indicates this collaboration and communication.
Research - Utilizes the best available evidence, including research findings to guide practice decisions.
Aware of available, current research trials and collaborates with research staff for new patients who may be eligible for a research trial.
Serves as a resource to non-clinical staff regarding prospective patients calling for information.
Is able to state rationale for clinical decisions based on critical thinking.
Performs all aspects of patient care in a manner which optimizes patient safety and reduces the likelihood of medical/health care errors.
Identifies learning needs, abilities, preferences and readiness; assesses support systems, coping mechanisms and barriers to learning, making referrals as appropriate.
Educates patient, family and caregivers regarding diagnosis, process, therapies, and testing.
Assists with transitions in care and providers.
Demonstrates an interest in personal development and growth beyond routine expected educational sessions.

Qualifications

Required:

Current experience within the past five years.
Completion of an accredited Registered Nurse program with a BSN.
Current RN License in the state of Illinois (LIC RN).
American Heart Association Basic Life Support CPR certification.
Basic computer knowledge.
Ability to communicate effectively in English, both verbally and in writing.
Excellent customer service skills.
Consistently works within the framework of the Illinois Practice Act for Nursing and ANA Standards of Professional Nursing Practice.
Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.

Preferred:

One year of experience in acute care in a hospital setting and/or one year of experience in outpatient setting. This experience is preferred to be within the last four years of employment.
Prior case management or patient navigation experience in an acute or outpatient.
Basic EPIC EMR knowledge.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Share this job

Related Jobs

Outpatient

Full-time

6 days ago

Registered Nurse BSN-Pain Management Clinic Full Time Days

Northwestern Medicine Lake Forest, IL

Description **This is a Full Time position at 40 hours per week for our hospital outpatient department Pain Management clinic located at Lake Forest Hospital. The hours are 6:30A-5P, ten hours shifts with Fridays off. Experience in pre/post, sterile procedures, and/or surgical services preferred.** The Registered Nurse BSN embodies the attributes of the Relationship Based Care model and performs to PPM core functions. Under the direction of the department leadership, consistently reflects the mission, vision, and values of NM, adheres to the State of Illinois Nurse Practice Act, the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Relationship to Patient/Family and Community Care Coordination Performs a comprehensive assessment on all assigned patients as evidenced by completed documentation. Communicates changes in patient’s condition promptly. Utilizes appropriate nursing diagnosis and data from the assessment to derive realistic outcomes and documents them as measurable goals on the plan of care; modifies care plan, if indicated, in order to identify realistic patient goals. Identifies and prioritizes patient needs and/or nursing diagnosis for patients and documents. Collaborates with patient, family, and other members of the health care team when planning patient care and documents accordingly. Assesses patients with regard to discharge planning and makes the appropriate referrals as necessary. Evaluates and documents the patient response to nursing interventions and alters the plan of care as necessary. Assesses patients with regard to discharge planning and makes the appropriate referrals as necessary, including palliative care. Assures a completed discharge instructions, medication reconciliation and provide information to patient/family regarding the use of the patient portal and other pertinent resources. Patient Education/Ethic and Diversity Supports patient/family/spiritual/cultural needs when assessing the patient and family needs for teaching; identifies the patient's learning level and readiness, and documents education record. Utilizes the teach back methodology for advancing patient education about medication side effects and new medication education. Utilizes and distributes Krames for patient education /clinical condition. Utilizes culture vision as a resource in care planning and delivery. Treats patients, families and staff in a caring manner with respect and dignity. Acknowledges and values the contributions of patient’s significant others as an integral part of the plan of care. Adheres to ethical standards of practice. Calls for an ethics consult when appropriate. EBP and Research Implements nursing interventions consistent with the established plan of care based on evidenced based care. Maintains and advances the professional image and science of nursing and the practice of professional nursing through use of best available evidence utilizing resources such as Ovid/Joanna Briggs, Up to Date, Culture Vision, and other reliable sources of evidence. Demonstrates active involvement in clinical LADDER project or process improvement at the unit/organization level. Healing Safe Environment Demonstrates safe medication administration through the use of bar coding Promotes and strives to protect the health, safety and rights of the patient Conveys complete, timely, and accurate information at bedside shift report/hand-off Rounds hourly in collaboration with patient care technician Protects patients by maintaining a safe environment of excellence Demonstrates innovation and participation in meeting unit based and organizational quality metrics on the exceptional care dashboard Ensures clinical practice excellence that focuses on preventing pressure ulcers, falls, CAUTI’s and central line infections (as appropriate to area of practice). Participates as a unit safety facilitator or as identified resource for quality initiatives as requested Participates in unit huddles Relationship to Colleagues Shared Leadership Oversees and directs the work of patient care or support techs; maintains overall accountability for the care of assigned patients. Demonstrates effective interpersonal skills in leading and directing others; deals with conflict directly and appropriately. Demonstrates proficiency in the charge nurse/preceptor role when assigned; assumes responsibility for coordinating patient care for the entire unit. Takes the clinical lead when patient’s condition changes and confers with the primary care physician about the appropriate treatment plan or the need to transfer to the appropriate level of care. Serves as a resource and role model for new staff, students, and other system personnel Assists with precepting, unit orientation, and mentoring as requested. Participates in the peer evaluation process by providing feedback to colleagues on a regular basis, and through participation in clinical case peer review. Works collaboratively with all hospital services to responsibly accomplish daily work and maintain an environment of excellence. Identifies barriers to effective clinical practice and communicates to nursing leadership and practice operations council. Resource Utilization Ensures an appropriate level of care order is documented in the EMR for all admissions. Understands and adheres to the charging of supplies. Participates in any value based unit/organizational initiative. Demonstrates a personal commitment to decreasing utilization overtime hours. Use of Technology Assures all electronic and paper documentation is complete. Utilizes the guardrails for the Alaris pump. Understands physiologic monitoring and the implications to drive changes to clinical management of the patient. Utilizes the bed management system Identifies new technologies for unit, hospital or system use. Participates in CEOC activities for the advancement and optimization of the medical record as requested. Relationship to Self Professional Practice Attends internal professional development offerings i.e. Schwartz Rounds, Nursing Grand Rounds. Obtains certification in the nursing specialty of practice. Demonstrates accountability for his/her professional practice-competencies, ELM learning, dress code adherence Participates in professional organization through membership, leadership, or committee work Takes assigned lunch breaks. Qualifications Required: Bachelor of Science in Nursing (BSN). Current State of Illinois Registered Professional Nurse. American Heart Association Basic Life Support CPR certification. Strong interpersonal skills. Ability to collaborate with others. Strong analytic abilities. Associate Degree Nursing (ADN) acceptable with commitment to obtain a BSN from an accredited program within three years of first day of employment in clinical nurse role. Preferred: National Certification in area of specialty Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Registered Nurse, Supervisor

Premise Health North Chicago, IL

$86,400 - $108,000 / year

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com. We are proud to partner with a large pharmaceutical company and are seeking a Full Time Registered Nurse, Supervisor , to join the team. In this role you'll provide care to client employees in our Health Center located in City of North Chicago, Illinois in Lake County. Perks & Benefits Monday–Friday schedule with no weekend work. 40 hours per week! Hours: 6:00 AM–2:30 PM or 9:30 AM to 6PM, allowing you to avoid rush-hour traffic! Comprehensive benefits package Generous paid time off (PTO) plus 14+ paid holidays annually Free on-site parking Convenient access to public transportation Supportive and collaborative team environment What You’ll Do Collaborates with Site Medical Leader to provide leadership to health center staff Assists in the recruitment and selection of staff members, including interviewing candidates and training new staff members Assesses, manages, and evaluates the performance and development of staff members Manages and monitors clinic staff schedules Oversees the nursing care of all patients Provides direct patient care < 30% of the time. Identifies emergency situations, and provides care within legal scope of practice Participates in appropriate client and Premise Health committees as requested Directs preparation and maintenance of patients' clinical records Provides direction to ensure environment is clean and safe, that infection control procedures are followed, and patient privacy is upheld Oversees ordering and maintenance of supplies, drugs, solutions, and equipment, and maintains records on narcotics, if applicable Participates in Quality Improvement, Risk Management activities and completes Premise Health occurrence reports as needed. Investigates and resolves complaints Acts as liaison between client, health center staff, Premise Health, and Director/Manager of site operations May develop, implement, and evaluate health center policies, goals, services, and programs May market health center services to the client workforce Other duties as assigned What You’ll Bring Certificate from an accredited Nursing School or Associates’ degree (A.S.) is required. Bachelor's degree (BSN) from four-year college or university is preferred Currently licensed Registered Nurse in state of practice required Current hands on certification in AHA or ARC Basic Life Support for health care providers is required. Advanced Cardiac Life Support may also be required based on contract scope of services Certification in Occupational Health Nursing, Certification in Emergency Nursing, or Certificate in Case Management preferred. At least three years experience as a Registered Nurse in an emergency room, occupational health clinic or other ambulatory care clinic Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits. Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. Premise provides its reasonable and genuinely expected range of compensation for this job of $86,400.00 - $108,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. Should you have questions regarding this job posting, please contact askhr@premisehealth.com.

Outpatient

Full-time

1 week ago

Triage Nurse-Internal Medicine Part Time Days

Northwestern Medicine Riverwoods, IL

Description **This is a Part Time position at 32 hours per week located at the Deerfield clinic.** The Triage Nurse reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Triage Nurse provides clinically expert triage service within a physicians’ practice. In their role, triage nurses serve as liaisons between patients and physicians, assessing and determining the acuity of patients’ symptoms and communicating these to the physicians as appropriate. They provide education to patients and to staff concerning clinical issues. Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts “Patients First.” Responsibilities: Establish positive first impressions with patients and customers, establishing a role as patient advocate. Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle. Document all communications in the electronic medical record. Schedule patient for visit with provider when telephone assessment indicates this. Assist in obtaining appointment for patients with specialists within NM. Coordinate emergency and hospital transfers, including paperwork and telephone communications. Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider. Provide education to patients and staff concerning clinical issues. Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines. Assist in orientation of new staff members. Perform other duties as assigned; may include: Assist in specific process improvement projects. Administer intravenous and injectable medications to adult, geriatric and wheelchair bound patients. Must demonstrate competency for age related responsibilities. Quality control must be maintained during all aspects of patient care. The triage nurse ensures that all exam rooms and equipment are maintained according to OSHA and CDC guidelines. Participates in departmental quality improvement activities. For triage nurses in the Immediate Care Clinics (ICC), float to other ICCs/departments. Qualifications Required: Graduate of accredited RN program. At least 3 years of experience in a hospital or outpatient setting. Current Registered Nurse License issued by State of Illinois. American Heart Association Basic Life Support (BLS) CPR certification. Preferred: BSN Specialty Certified At least 5 years’ experience in a hospital or outpatient setting Spanish speaking Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Per Diem

3 days ago

Registered Nurse Float CDH OR Per Diem Rotating

Northwestern Medicine Warrenville, IL

Description West Operating Room Registered Nurse is a clinically competent, registered, professional nurse who prescribes, delegates and coordinates nursing care to the surgical patient through the nursing process of assessment, planning, intervention, implementation and evaluation. Effectively interacts with patient, significant others, and other health team members, while maintaining ANA and AORN standards of professional nursing practice. Responsibilities: Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions. Presents a friendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others. Standards of Performance Weight Uses organizational and unit/department resources efficiently. Manages work schedule efficiently, completing tasks and assignments on time. Contributes to opportunities and processes for continuous improvement. Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide. Performs all aspects of patient care in a manner which optimizes patient safety and reduces the likelihood of medical/health care errors incorporating National Patient Safety Goals. Involves patient/family in the formation of the plan of care, including teaching, continuum of care and discharge planning. Demonstrates support and awareness of daily schedule by expediting on-time starts and efficient turnover time between procedures. Demonstrates effective hand-off to next healthcare provider. Nursing Process- Collects and analyzes data, identifies expected outcomes, develops and implements an individualized plan, coordinates care delivery and evaluates progress toward attainment of outcomes. The RN directs care and determines the appropriate utilization of any assistant involved in providing direct patient care. Demonstrates the knowledge of the ability to report and arrange for repair of surgical equipment. Demonstrates competence in use of complex surgical equipment and supplies. Collaborates and communicates effectively with anesthesia, physician and team to review and evaluate the plan of care. Demonstrates use of key words and behaviors, AIDET and rounding techniques to achieve excellent patient relationships. Meets current standards and policies for nursing documentation. Provides documentation that is timely, accurate, up-to-date, complete and legible. Has their nursing documentation audits done. Demonstrates knowledge of accurate charging for equipment and supplies. Fosters learning experiences of nursing students, float pool staff, and new team members by mentoring. Performs clinical preceptor role inclusive of documentation. Attends or reads all staff meeting minutes. Demonstrates professional development and commitment to CDH values and code of conduct. Maintains and demonstrates knowledge of JCAHO, IDPH, CMS and AORN regulations and requirements. Membership in professional organizations. Engages in teamwork as a team player and a team builder. Exhibits creativity and flexibility through the dynamics of change. Education- attains knowledge and competency that reflects current nursing practice through participation in ongoing educational activities appropriate to the area of practice. Seeks experiences and formal independent learning activities to maintain and develop clinical and professional skills and knowledge. Peer Evaluation-Participates in systematic peer review. Collaboration- Collaborates with patient, family, physicians and ancillary staff. Creates a documented plan, focused on outcomes and decisions related to the care and delivery of services, that indicates communication with patients, families, and others. Self- Evaluation- Participates in systematic self-review. Takes action to achieve goals identified during the evaluation process. Research- Utilizes the best available evidence, including research findings to guide practice decisions. Uses the results of quality improvement activities to initiate changes in nursing practice and in the healthcare delivery system. Participates in shared governance, committee work, and unit projects. Qualifications Required: Must possess three or more years of current acute nursing experience within past 5 years in 3 areas in Women and Children’s Services. Candidates for Women and Children’s Services with experience in 2 areas will be considered but, must be willing to train in a third area. Completion of an accredited Registered Nurse program. BSN required for all new hires as of 1/1/2011. Must have PALS and/or NRP certification based on which areas they are floating. Basic computer knowledge. Ability to communicate effectively in English, both verbally and in writing. Excellent customer service skills. Consistently works within the framework of the Illinois Practice Act for Nursing and ANA Standards of Professional Nursing Practice. Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively. CERT BLS, LIC RN Preferred: CERT NRP, CERT PALS Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Outpatient

Full-time

3 weeks ago

Clinical Operations Coordinator RN - Primary Care

Northwestern Medicine Wheaton, IL

Description The Clinical Operations Coordinator, RN reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Clinical Operations Coordinator, RN is responsible for supervising the daily clinical operations of practice sites, supervising clinical support staff, coordinating clinical staff and provider schedules, and performing service recovery as necessary. The operations Coordinator is the clinical lead and subject matter expert at the local level to ensure staff knowledge, competence and processes align with evidence based high quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the Operations Coordinator participates in the planning, leading, and organizing of activities relating to quality patient care in the practice. Direct clinical patient care would be provided less than twenty percent of the time in this role. The Operations Coordinator may oversee multiple sites or departments within RMG. Responsibilities: Supervise and direct the office’s clinical support staff, manage workload distribution and prioritization of tasks. Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals. Oversee and direct day to day office clinical operations within budget guidelines. Assist with managing providers schedule templates and optimize patient care hours to enhance productivity. Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity. Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality and productivity. Ensure that service excellence is delivered and perform service recovery whenever necessary. Manage medical surgical supplies within budget. Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices. Conduct office staff meetings on a regular basis in coordination with practice leadership. Attend and actively participate in leadership meetings. Ensure that patient dignity and confidentiality are always maintained. Additional Functions Review and approve automated time reports for accuracy. Develop tools to support staff and enhance efficiency. Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one-to-one coaching and mentoring as needed. Monitor daily transaction activity to ensure compliance with procedures. Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.). Implement and maintain new policies and procedures created by RMG or department leadership. Monitor daily transaction activity to ensure compliance with procedures. Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.). Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies. Implement new policies and procedures created by RMG or department leadership. Complete other duties as assigned Qualifications Required Current state licensure or certification from an accepted accrediting institution in a clinical field. BSN or degree completion within two (2) years of hire. Licensed registered nurse. Minimum of five (5) years of clinical experience Basic Life Support Certification from an American Heart Association accredited source Effective communication and interpersonal skills Preferred Two (2) years experience in ambulatory clinic practice setting Supervisory experience Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.