RN Manager/Supervisor Med-Surg
Yale New Haven Health

Patient Services Nurse Manager- Med/Surg 6-7

Yale New Haven Health New Haven, CT 06510, US
Overview

Patient Services Nurse Manager – Med/Surg 6-7

Location: New Haven, CT

Position Type: Full Time, Benefits Eligible

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values—integrity, patient-centered, respect, accountability, and compassion—which guide what we do each day as healthcare professionals.

As the Patient Services Nurse Manager for Med/Surg 6-7, you will translate hospital strategy into exceptional day-to-day patient care. You will lead clinical operations, develop and support a diverse nursing team, and foster a collaborative environment focused on quality, safety, service, and responsible resource stewardship.

This role offers the opportunity to shape unit goals, strengthen interdisciplinary partnerships, and advance patient- and family-centered care. Our approach is grounded in participation, dignity and respect, information sharing, and collaboration.

Responsibilities

Clinical Quality & Patient Outcomes

  • Lead unit operations to achieve safe, efficient, and cost-effective clinical outcomes.
  • Use quality, safety, and service data to identify trends, address performance gaps, and sustain improvements.
  • Promote evidence-based practice and seamless coordination of care across disciplines and departments.

Team Leadership & Development

  • Provide visible, collaborative leadership that supports engagement, accountability, recognition, and innovation.
  • Guide staffing, performance management, professional development, and succession planning for the unit.
  • Create a positive work environment where team members can grow and deliver exceptional care.

Operations & Fiscal Management

  • Develop and manage the unit budget while maintaining quality, productivity, and responsible resource utilization.
  • Set clinically and fiscally responsive unit goals in partnership with divisional and hospital leadership.
  • Anticipate operational needs and secure the resources required to support patient care.

Patient, Family & Customer Experience

  • Advance patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration.
  • Establish service standards that reflect excellence for patients, families, physicians, staff, and partner departments.
  • Analyze service and satisfaction trends and lead timely resolution of concerns.

Organizational Leadership & Collaboration

  • Represent the unit and organization as an informed and supportive leader aligned with Yale New Haven Health’s mission and values.
  • Collaborate with patients, families, physicians, nursing leaders, and interdisciplinary partners to meet strategic objectives.
  • Formulate and execute unit vision, goals, and plans consistent with hospital policies and priorities.

Qualifications

Education

  • Bachelor of Science in Nursing (BSN) required.
  • Master’s degree preferred.

Experience

  • Five to six years of experience, including clinical practice.
  • Two to three years of demonstrated leadership, supervisory, or management experience required.

Licensure & Certification

  • Current Connecticut Registered Nurse license required.
  • Eligible nurse leaders must obtain and maintain one of the following nursing leadership certifications by December 31, 2028: ANCC Nurse Executive (NE) or AONL Certified Nurse Manager and Leader (CNML).

Skills

  • Demonstrated ability to lead a large, diverse workforce in a 24-hour operational environment.
  • Ability to manage multiple priorities and lead organizational change.
  • Excellent communication, collaboration, and customer service skills.
  • Proficiency with computer-based information systems that support care delivery.
  • Knowledge of operational budgeting, finance, and quality-improvement processes.

Physical Demands

This position carries 24-hour accountability for unit operations. The role requires prolonged standing, walking, and lifting and may involve exposure to blood, body fluids, and other biohazards.

Benefits

  • Competitive compensation based on experience and qualifications.
  • Comprehensive health, dental, and vision coverage.
  • Retirement savings options with employer contributions.
  • Paid time off and employee wellness resources.
  • Professional development and continuing education opportunities.

EEO/AA/Disability/Veteran


YNHHS Requisition ID

185479

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