Charge Nurse (2704)

The incumbent of this position provides nursing supervision and performs nursing duties within the Department of Psychiatry.

*This position is ON SITE only*

CLINICAL 80% 

• Provides clinic nursing care and delegation of clinical duties to clinic staff. This care may include but not be limited to obtaining patient histories, assisting with portions of physical examinations, administering medications, performing other nursing procedures and documents nursing functions appropriately.

• Communicates with call center, patients, families and other healthcare professionals.
• Uses critical thinking skills to triage patient care priorities for patient phone calls and needs.
• Ensures accurate and current nursing procedures pertaining to patient care through appropriate supervision of clinical personnel in the clinical area.
• Performs clinic laboratory testing and procedural testing according to clinic protocols. Reports findings to provider and records on patient medical record.
• Secures necessary medical supplies equipment and oversees their use and care.
• Assists with procedures. Sets up and/or completes procedures as necessary under the direction of the providers.
• Utilizes and maintains equipment used in the assessment and treatment of patients.
• Inspects physical facilities, clinic rooms, treatment rooms, clinic break room, etc. for orderliness, cleanliness, and safety.
• Working closely with the division chiefs, recommends procedural change in order to improve communication in transition of patient care between these areas.
• Works diligently with reception and medical insurance staff to provide quality patient care with regards to new and follow up appointments, medicine refills, and triaging patient calls.
• Assist Health Care Administrators with coordinating appropriate communication between nurses and providers. Helps serves as liaison between nurses and providers, collects feedback, and mediates between if there are conflicts.
•  Assists with on non-routine clinic questions i.e. interpreting new policies and answering any questions pertaining to the new policies. 
•  Organizes clinic patient flow and revises as necessary to maximize provider productivity and minimize patient wait times.
•  Ensures proper licensure and certifications of all staff members.

ADMINISTRATIVE 20%

• Directly supervises nursing staff in the outpatient clinics. Assigns coverage as needed to assure that all nursing-related needs of the department are met.

• Approves and tracks nursing staff vacation and sick time accurately, planning coverage for absences. Follows through on time off requests being received by payroll in a prompt manner.

• Performs routine employee performance evaluations of nursing staff. Participates in the disciplinary action process for staff when needed according to SIU Medicine policies.

• Coordinate orientation and training for new personnel in the clinic space and provide training to staff regarding new/revised policies and procedures; keep current on all patient care duties/responsibilities. 

• Provides supervisory liaison support and problem mitigation as required to assist Health Care Administrators and to assure smooth daily operation of the psychiatric clinic.

• Assists in providing oversight, correction and mitigation of feedback from patients regarding care in our clinic. 

• Oversees stocked medications within the department. 

• Assist the health care administrators in developing procedures in order to ensure that the outpatient department’s practice follows practice-wide guidelines.

• Communicates with outside organizations as needed in order to create a clear coordination of care for patient services.

• Assist in clinical problem solving.

• Assists department with issues and aspects related to clinical activity and workflow.

• Assist to develop, implement, and revise as necessary, department policies as they relate to clinical operations in consultation with the appropriate division chiefs. 

• Participates in department interviews. 

• Orient residents and students with the operation of the clinic.

• Schedules and participates in department/divisional staff meetings. Conducts routine nursing meetings.

Credentials to be Verified by Placement Officer

1. Licensure as a Registered Professional Nurse in Illinois.
2. Three years of work experience as a Registered Professional Nurse or 2 years work experience as a Registered Professional Nurse with 1 year of supervisory experience.

Knowledge, Skills & Abilities (KSA’s)

1. Strong written and verbal communication skills.
2. Ability to work with others as a member of multiple disciplinary team.
3. Problem solving abilities.
4. Adaptability
5. Excellent customer service skills.
6. Ability to function without direct supervision.

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.