Advanced Practice Clinician (NP-MNA/PA) - Adult Telehealth | Atrius Health

$110,955 - $199,115 / year

Atrius Health, part of the Optum family of businesses, is seeking an Adult Telecom Advanced Practice Clinician (APC) to join our team in Auburndale, MA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

The Adult Telecom Advanced Practice Clinician (APC) provides high-quality, patient-centered telephonic and virtual clinical care for adult patients during overnight hours, weekends, holidays, and other designated coverage periods. The APC is responsible for assessing patient concerns, triaging symptoms, providing evidence-based clinical guidance, managing urgent and routine healthcare needs, prescribing medications when appropriate, and ensuring patients receive the appropriate level of care. The APC collaborates closely with Registered Nurses (RNs), Patient Service Representatives (PSRs), physicians, specialists, and operational leaders to support safe, efficient, and accessible after-hours patient care.

Position Highlights & Primary Responsibilities:

Clinical Care
- Evaluate and manage patient concerns through telephone and virtual encounters.
- Assess symptoms, determine acuity, and provide clinical recommendations using evidence-based guidelines.
- Facilitate appropriate disposition, including home care, urgent care evaluation, emergency department referral, or provider follow-up.
- Manage urgent, high-priority, and routine patient calls in accordance with department policies.
- Review and address abnormal laboratory and diagnostic results when assigned.
- Provide medication management, prescription renewals, and treatment recommendations within scope of practice and organizational protocols.
- Document all patient interactions accurately and timely within the electronic medical record.
Operational Responsibilities
- Participate in evening, overnight, weekend, and holiday coverage schedules.
- Maintain awareness of call volume and support workflow management during periods of high demand.
- Utilize Epic, secure chat, telephony systems, and other technology platforms required for patient care delivery.
- Communicate effectively with PSRs, RNs, charge clinicians, and operational leadership to support departmental workflow.
- Assist with management of clinical queues, message pools, and patient follow-up needs.
- Adapt to changing patient volumes and operational demands while maintaining quality and service standards.
Team Collaboration
- Serve as a clinical resource for support staff and colleagues when appropriate.
- Participate in onboarding, mentoring, and support of new clinicians.
- Escalate patient safety concerns, workflow barriers, or operational issues through established channels.
- Foster a collaborative, respectful, and patient-focused team environment.
- Support departmental initiatives aimed at improving patient access, quality, safety, and operational efficiency.
Charge Responsibilities (When Assigned)
- Monitor call volume, message pools, and overall workflow.
- Assist with distribution of urgent and emergent patient calls.
- Provide real-time support and guidance to clinical and support staff.
- Coordinate staffing adjustments, break assignments, and operational communication during assigned shifts.
- Escalate significant operational concerns to leadership when indicated.

What makes an Optum organization different?

As the largest employer of Advanced Practice Clinicians, we have a best-in-class employee experience and enable you to practice at the top of your license  
We believe that better care for clinicians equates to better care for patients 
We are influencing change collectively on a national scale while still maintaining the culture and community of our local care organizations 
We grow talent from within. No matter where you want to go- geographically or professionally- you can do it here

Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care at practice locations in eastern and central Massachusetts. We recognize the importance of a team-based delivery model, where primary & specialty care providers collaborate with hospital partners, community specialists and skilled nursing facilities - all working together to deliver high-quality care to every patient we serve. Together, we're making health care work better for everyone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
Current DEA registration and controlled substance prescribing privileges, as applicable.
BLS certification.
Minimum of two (2) years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine, or a related field.
Demonstrated ability to work independently and make sound clinical decisions.
Strong communication, assessment, and critical thinking skills.

Preferred Qualifications:

Prior telehealth, triage, urgent care, or after-hours clinical experience.
Experience utilizing Epic or a comparable electronic medical record system.
Experience working in a high-volume, fast-paced clinical environment.

Compensation for this specialty generally ranges from $110,955.00 - $199,115.00. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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