RN Clinical Nurse II- Critical Response Team (CRT)

$34.22 - $48.38 / hour

Description

*This position qualifies for our UNC Rex Incentive Program, which includes up to $20,000 commitment incentive or up to $25,000 tuition loan forgiveness. In addition, this position is also eligible for up to $10,000 in relocation assistance (based on location) and our employee referral program.

The Critical Response Team (CRT) RN role utilizes the nursing process—assessment, planning, implementation, and evaluation—to coordinate, delegate, and deliver safe, therapeutic nursing care to patients throughout the hospital. As an emergency responder, this nurse responds alongside the appropriate teams to Rapid Response, Code Blue, Code Stroke, Code Sepsis, Code STEMI, and CRT RN consults, with a primary focus on interdisciplinary collaboration and the delivery of high-quality patient care. In addition, the CRT RN serves as a hospital-wide resource for difficult IV placements and will be trained to place ultrasound-guided IVs. As Holly Springs is a smaller community hospital, this role provides valuable support across departments while bringing the critical thinking skills needed to meet a variety of patient care needs.

Preferred:

• Minimum of 2 years ICU experience

• ACLS • CCRN (or willing to obtain within 1 year of hire)

• Charge RN experience.

This is a 36 hour/wk position. Some weekends required.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting.

Responsibilities:

1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn.
2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care.
3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning.
4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all.
5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs.
6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems.
7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability.

Other Information

Other information:
Education Requirements:
● Graduate of a Board of Nursing approved nursing education program.
● If hired after January 6, 2014, must be enrolled within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina.
● Basic Life Support (BLS) for Healthcare Provider certification
Professional Experience Requirements:
● One (1) year of nursing experience.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: UNC Rex Holly Springs Hospital

Organization Unit: RHSH Critical Response Team

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $34.22 - $48.38 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Holly Springs

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Share this job

Related Jobs

Urgent Care

Full-time

1 month ago

RN Clinical Nurse II- UNC Urgent Care at Knightdale

UNC Health Raleigh, NC

$34.22 - $48.38 / hour

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all. 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other Information Other information: Education Requirements: ● Graduate of a Board of Nursing approved nursing education program. ● If hired after January 6, 2014, must be enrolled within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date. Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina. ● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: Urgent Care Knightdale Work Type: Full Time Standard Hours Per Week: 12.00 Salary Range: $34.22 - $48.38 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Knightdale Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Urgent Care

Per Diem

1 month ago

RN Clinical Nurse II

UNC Health Raleigh, NC

$34.22 - $48.38 / hour

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary: Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting. Responsibilities: 1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn. 2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care. 3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning. 4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all. 5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs. 6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems. 7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability. Other Information Other information: Education Requirements: ● Graduate of a Board of Nursing approved nursing education program. ● If hired after January 6, 2014, must be enrolled within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date. Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina. ● Basic Life Support (BLS) for Healthcare Provider certification Professional Experience Requirements: ● One (1) year of nursing experience. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: Urgent Care Knightdale Work Type: Per Diem Standard Hours Per Week: 12.00 Salary Range: $34.22 - $48.38 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Knightdale Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Full-time

1 day ago

Nurse Navigator (RN) Interventional Psychiatry

Duke Health Durham, NC

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. Occ Summary The Nurse Navigator (NN) is a professional RN with service line specific clinical knowledge who offers individualized assistance across the care continuum to patients, families, and caregivers to expedite and coordinate care, and address health system barriers. The NN assumes responsibility for the coordination of patient care through interdisciplinary and multidisciplinary collaboration to achieve optimal patient outcomes with a focus on high risk patients or those with complex care needs (including multidisciplinary care). The NN has a particular focus on improving transitions in care and adherence to care. Additionally, the NN functions as a clinical advocate and educator for patients. The NN assists to build and maintain community relationships to provide expedient and reliable access to quality care. The NN identifies and alleviates stressors during transitions and barriers to care with the aim to deliver a seamless model of care that benefits patients, family members, providers, and the healthcare team. Work Performed Assess and facilitate coordination of multidisciplinary care across the care continuum. Provide communication, advocacy, and education in a culturally competent manner. Ability to clinically triage new patient referrals efficiently, to ensure timely access to care. Collaborate with multidisciplinary care team and expedite sequence of patient's workup, active treatment, survivorship, and end of life care. Provide communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients. Targeted symptom assessment and management for identified patient population. Assess health literacy and educational needs of patient. Provide clinical education about diagnosis, treatment, side effects, and post- treatment care. Assess and document patient's needs, goals, and preferences and work to ensure such are integrated into treatment and care delivery. Bridge gaps in care, and assess/troubleshoot care transitions and barriers to care. Facilitate advanced care planning and transition of active treatment to palliative or end-of-life care. Document all patient encounters in EPIC. Enhance access to therapeutic clinical trials and optimize communication with patients, families and investigators regarding therapeutic clinical trials, including patient-specific education about clinical trials. Encourage and empower patients to actively participate in decision- making about their treatment and care. Possess leadership skills including staff education, preceptorship, patient education, and participate in process improvement initiatives. Practice according to professional and legal standards. Maintain navigation services documentation according to program standards. Knowledge, Skills and Abilities Excellent written, oral and conversational communication skills to effectively work with diverse groups. Ability to analyze, evaluate multiple solutions and solve complex problems using well developed critical & analytical thinking skills. Excellent time management skills needed to prioritize among many competing priorities. Attention to detail needed to operate accurately and effectively. Mastery of Microsoft Office, especially Word and Excel, and use of health record for documentation and/or reporting. Ability to promote programs and services to community Extensive understanding of patient care Proficient in review of medical records and other patient care information Demonstrated skills in verbal and written communication Ability to maintain strict confidentiality Ability to promote and build teamwork and multidisciplinary care concept Level Characteristics N/A Minimum Qualifications Education BSN required. Specialty certification and/or MSN preferred. Experience Three years of experience of specialty specific nursing in a hospital, clinic, or community setting. Experience in nurse navigation preferred. Completion of national nurse navigation training preferred. Metric tracking skills. Two years of nursing experience in procedural areas (preop, procedural room, pacu) or behavioral health areas (inpatient psychiatry) required. Experience as nurse navigator preferred; behavioral health nursing experience preferred, procedural/perioperative experience preferred Degrees, Licensures, Certifications Must have current or compact RN licensure in the state of North Carolina. BLS required. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Full-time

2 days ago

Registered Nurse (RN) - Abdominal Transplant 6DCT

Duke Health Durham, NC

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Registered Nurse (RN) – Duke University Hospital – Abdominal Tranpslant Unit 6DCT *Commitment Bonus is available for Experienced RNs! *Relocation for eligible Experienced and New RNs *Up to $25,000 nursing loan forgiveness The Abdominal Transplant (6DCT) Unit is comprised of 37 beds. Our team of nursing staff provide exemplary care for a variety of complex patients with diagnosis such as Pre-Liver Transplant, Liver Transplant, Kidney Transplant, Pancreas Transplant, Small Bowel Transplant and Hand Transplant. Department Highlights: RN to Patient Ratio is 1: 3-4 Strengths in teamwork, multi-disciplinary collaboration and professional respect – we offer a dynamic environment for professional development. Procedures/treatments frequently performed include diabetes management, pain management, wound care, telemetry, oxygen therapy, blood product administration, and IV management of fluids and medications. Affords the clinical experience to attain strong critical thinking skills, vast knowledge of disease processes and body systems, and robust care management skills. The unit cares for this patient population throughout the entirety of their Transplant experience beginning with inpatient care prior to transplant when necessary, care during their index Transplant stay, and care on any readmission. This fosters strong relationship between our patients and the care team while promoting continuity of care. Daily multidisciplinary Transplant Rounds encompassing all care providers involved with the patient’s care; Case Management, Surgery, Medicine, Advanced Practice Providers, Transplant Coordinators, and Nursing What you will do: As a Clinical Nurse in Duke University Health System, you will plan and provide professional nursing care for patients in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Plan, provide and document professional nursing care, utilizing the nursing process, in accordance with physician orders and established policies and procedures under the supervision of the team leader or charge nurse. Delegate tasks and supervise the activities of other licensed and unlicensed care providers. Assist other healthcare personnel in the delivery of patient care. Participate in maintaining the environment of care including equipment and material resources. Prioritize work organization and identify resources available to assist in completing components of care in a timely manner. Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Support the development of other staff and formal learners. Participate in the identification of clinical or operational performance improvement opportunities and assist in performance improvement activities. What you can expect: Multitask in myriad ways – document assessments, plan of care, interventions, evaluation and re-evaluation of patient status, access nursing needs of acute and chronically ill patients, independently seek out resources and work collaboratively. Educate patients and families in accordance with the nursing plan of care. Relationship management with patients, families, visitors, healthcare team, physicians, administrators, leadership and others. What we’ll provide: Paid Training New Graduate Nurses: 8 weeks of paid orientation and monthly nurse residency classes and the completion of a unit-focused project. Experienced Nurses: 4-6 weeks of paid orientation depending on experience. Opportunities for a Lifetime. Duke University Health System is committed to providing robust learning and development from Office of Continuing Education. Clinical Ladder Advancement Tuition Assistance and Nurse Loan Forgiveness Relocation Grant Nursing Specialty Certification Bonus Employee Referral Bonus Performance Increases Comprehensive Benefits: Medical, Dental, Vision, Employee Pension plan and much more. What you will need: Graduation from an accredited Bachelor’s Degree in Nursing (or higher) OR Associate's Degree in Nursing OR Nursing Diploma program. ***All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within seven years of their start date. Licensure and Certification Required: Current registration with North Carolina State Board of Nursing as a registered professional nurse BLS Certification Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Admin. Director (RN) Community Engagement

Duke Health Durham, NC

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke HomeCare & Hospice Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC. Duke HomeCare & Hospice is seeking an Assistant Director of Access & Community Engagement to lead a dynamic, multidisciplinary team of clinical and non-clinical professionals supporting care coordination within and outside the Duke University Health System, patient access, community outreach, and service growth. Experience managing referral operations within a large academic health system is a strong plus, particularly for a leader who knows how to navigate complex inpatient, outpatient, ambulatory, and community-based referral pathways. Experienced RNs with strong operational and people leadership skills are strongly encouraged to apply. Job Summary The Assistant Director, Community Outreach and Care Coordination (AD, COCC) is responsible for provision of quality patient services, operational effectiveness and efficiency in the delivery of patient care in the day-to-day operations of the Community Outreach and Care Coordination team in conjunction with the Director of Community Outreach and Care Coordination. The AD, COCC is responsible for ensuring the coordination of home health, hospice, and infusion services that are delivered in a clinic/outpatient/ in-patient and/or patient in an alternative setting to meet the strategic and operational goals of DHCH. Ensures delivery of quality patient care and compliance with clinical, administrative policies and procedures as well as regulatory standards. Responsible to interface with, provide referral source education, and address concerns. Provides operational leadership for community outreach and care coordination functions. MAJOR JOB RESPONSIBILITIES Manage, develop and coordinate activities related to the oversight of daily referral coordination for inpatient/ambulatory/outpatient as well as community-based services for the Care Coordination team and Program Managers. Collaborate with internal Duke Health departments, community partners, and referral sources to strengthen relationships, identify barriers, and improve communication around DHCH services. Participate in interdepartmental and health system committees and work groups to foster teamwork and improve the delivery of quality patient care. Partner with clinical, operational, and community stakeholders to improve referral processes, patient access, and service coordination. Support coordination across outpatient, ambulatory, inpatient, and community-based referral pathways to improve access to home health, hospice, infusion, and related DHCH services. Engage referral sources to identify patient population needs, identify referral process improvements and staff educational opportunities. Monitor service trends, referral activity, and operational needs to identify opportunities for process improvement, education, and resource alignment. Ensure consistent workflows, staff accountability, and high-quality communication with referral sources and community partners. Provide day-to-day leadership for community outreach and care coordination teams, with direct supervision to clinical managers, program managers/coordinators/specialists ensuring alignment with DHCH and strategic and operational goals. Partner with the Director of Community Outreach and Care Coordination to develop workflows, performance expectations, and team structures that support efficient referral management and service growth and staff retention. Collaborate with the Director of Community Outreach and Care Coordination to determine fiscal requirements of the department, assist with budget preparation, complete biweekly and monthly payroll, assess appropriateness of resource utilization. Assist the Director of Community Outreach and Care Coordination in the creation of strategic and operational plans and department annual budget. Develop action plans in conjunction with the Director of Community Outreach and Care Coordination to ensure budget and resource efficiency. Maintain contracts related to referrals and referral sources for DHCH. Specifically, to include hospice contracts with skilled nursing facilities (SNF) and hospitals. Assist with onboarding, staff development, and cross-training to ensure consistent understanding of DHCH services, referral processes, regulatory requirements, and customer service expectations. Provide leadership, supervision, coaching, and performance support. Assess and coach staff and develop training programs and tools to foster continued professional development. Participate in various personnel actions including hiring, coaching conversations, disciplinary actions, terminations and other employee relations activities. Plan, schedule and organize work for the team ensuring appropriate distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of department equipment and supplies. Maintain equity and distribution of work among individuals with the same job types. Ensure appropriate staffing coverage for inpatient, outpatient and community-based referral coordination. Maintain current knowledge of Medicare and Medicaid regulations along with all state and national governing body regulations. Maintain current knowledge of the comprehensive services, products and supplies available through DHCH. Remain current on reimbursement issues and their impact on the delivery of DHCH program services. Develop/revise departmental policies to improve efficiency and support best practice. Assist the department director in administrative functions and assume the duties and responsibilities of the director as needed and delegated. Serve in department on-call rotation Perform other duties incidental to the work described herein. Required Qualifications at this Level Education Bachelor's degree required. BSN highly preferred Masters highly preferred Experience Work requires 7 Years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line. 2 Years of supervisory experience strongly preferred Proficient computer skills including MS Word & Excel preferred Working knowledge of Medicare and Medicaid regulations including JCAHO (normally obtained through working in home-based care setting) Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.