CMA Jobs in Austin, TX

CMA Full-time
Austin Regional Clinic

Medical Assistant (Neurology)

Austin Regional Clinic Austin, TX
ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ PURPOSE Under close supervision of nursing leadership, supports provider practice by assisting with direct patient care duties, including patient call backs and refill request. May perform diagnostic testing, maintain supply inventory levels, and clean and maintain medical equipment. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS Rooms patients, takes and documents vital signs and prepares patients for provider exam. Administers medication under physician’s direction and within the scope of practice as demonstrated by completion of training and testing. Performs diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings as instructed and documents in EPIC EMR. Responsible for reviewing both Provider refill in basket and assisting with daily medication refill request using the ARC refill protocol. Responsible for reviewing EPIC triage call in basket for any callbacks. Responsible for reviewing result note in basket and calling /informing patients of normal lab results. Ensures rooms are properly stocked and supplies are current and within expiration dates. Cleans patient rooms as needed, including proper handling of dirty laundry. Ensures laundry cart is stocked with fresh linens on a daily basis. Follows directions given by nursing team leader or supervisor. Follows clinic protocols. Provides patients with educational materials as directed. Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. Regular and dependable attendance. Follows the core competencies set forth by the Company, which are available for review on CMSweb. Works holiday shift(s) as required by Company policy. OTHER DUTIES AND RESPONSIBILITIES May be responsible for answering incoming phone calls coming into nursing triage, which include the following: Determines if the call is low acuity or high acuity by demonstrating strong listening skills. If able to assist patient in a non-clinical situation, will continue the call. Forwards to the appropriate clinical staff member on duty if the call requires any clinical intervention. Responsible for (but not limited to): ADD symptoms/Questions, Medication Refill requests, Referral questions, request for copies of lab or immunization records, request for lab releasing to my chart, lab results if sign off by provider, general calls from pharmacies and medication not covered by their insurance. Utilizes the smart phrases when taking any phone messages and routing directly to the provider. Posts patient test results through patient’s mychart portal. Refills medication following the ARC refill protocols. May assist providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam. Obtains applicable consents and completes all necessary documentation in EPIC EMR. May maintain equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc). Performs other duties within the scope of the unlicensed personnel as assigned. QUALIFICATIONS Education and Experience Required: High school diploma or equivalent. Required to meet one of the following: Medical Assistant experience, or CNA/EMT/PCT(or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or Graduate of a medical assistant program. Preferred: Six (6) months or more experience as a Medical Assistant. Certificate/License Medical Assistant certification preferred. Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required. Knowledge, Skills and Abilities Ability to administer medications & injections within scope of position within 90 days of hire. Knowledge of medical terminology. Excellent organizational skills. Excellent phone listening skills. Ability to multi-task in a fast-paced environment and manage competing priorities. Excellent customer service skills. Excellent verbal and written communication skills. Excellent interpersonal & problem solving skills. Ability to work in a team environment. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to engage others, listen and adapt response to meet others’ needs. Ability to align own actions with those of other team members committed to common goals. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to manage competing priorities. Ability to perform job duties in a professional manner at all times. Ability to understand, recall, and communicate, factual information. Ability to understand, recall, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to apply common sense in performing job. Work Schedule: Monday - Friday 8:00am-5:00pm
CMA Full-time
Austin Regional Clinic

Medical Assistant

Austin Regional Clinic Austin, TX
ABOUT AUSTIN REGIONAL CLINIC Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ . RESPONSIBILITIES: Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. Refills medication following the ARC refill protocols. Accurately and completely rooms patients, takes and documents vital signs, prepares patients for provider exam Follows clinic protocols and directions given by nursing team leader or supervisor. Performs diagnostic testing including but not limited to EKGs, audiograms, tympanograms, spirometry, and visual screenings with reporting and documentation as appropriate. Monitors inventory of medical and/or office supplies and equipment, ensuring units and/or rooms are properly stocked and supplies are current and not expired. Orders supplies as needed. Responsible for reviewing both Provider refill in basket and assisting with daily medication refill request using the ARC refill protocol. Responsible for reviewing EPIC triage call in basket for any callbacks. Cleans patient rooms as needed, including proper handling of dirty laundry. Ensures laundry cart is stocked with fresh linens on a daily basis. May assist providers with sigmoidoscopy exams and cardiac stress testing by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam. Reports and documents appropriately. Maintains equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.) Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. Regular and dependable attendance. Follows the core competencies set forth by the Company, which are available for review on CMSweb. Works holiday shift(s) as required by Company policy. Staff Medical Assistant: Provides patients with educational materials as directed. Administers medication under physician’s direction and within the scope of practice as demonstrated by completion of training and testing. Responsible for reviewing result note in basket and calling /informing patients of normal lab results. Reviews provider instructions regarding abnormal results. QUALIFICATIONS: Staff Medical Assistant: Required: High school diploma or equivalent. Required to meet one of the following: Medical Assistant experience, or CNA/EMT/PCT(or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or Graduate of a medical assistant program. Preferred: Six (6) months or more experience as a Medical Assistant. Knowledge, Skills and Abilities Ability to administer medications & injections within scope of position within 90 days of hire. Knowledge of medical terminology. Excellent organizational skills. Excellent phone listening skills. Ability to multi-task in a fast-paced environment and manage competing priorities. Excellent customer service skills. Excellent verbal and written communication skills. Excellent interpersonal & problem solving skills. Ability to work in a team environment. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to engage others, listen and adapt response to meet others’ needs. Ability to align own actions with those of other team members committed to common goals. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to manage competing priorities. Ability to perform job duties in a professional manner at all times. Ability to understand, recall, and communicate, factual information. Ability to understand, recall, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to apply common sense in performing job. Certificate/License Medical Assistant certification preferred. Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required. Work Schedule: Pedi: Mon-Fri 7:45am-5pm
CMA Urgent Care Part-time
Texas MedClinic Urgent Care

Medical Assistant (NCT) - Part-Time - Kyle

Texas MedClinic Urgent Care Kyle, TX
Under general supervision, the Med ical Assistant – NCT or Limited Medical Radiologic Technologist (LMRT) is responsible for providing patient care services, determining medical conditions, and preparing patients for examination and treatment under the direction of the Provider. The MA-NCT or Limited Medical Radiologic Technologist prepares for and performs standard x-ray examinations, while using proper technique and positioning per provider orders. The team member will be responsible for preparing patients for exams, updating medical records, utilizing x-ray equipment, and notifying the imaging supervisor of any equipment issues. Additional back-office duties as assigned. Essential Functions and Responsibilities: Prepare patients for examination, records vital signs and history, and provides treatment as applicable Prepares exam/treatment rooms; select, setup, sterilize, and maintain medical supplies and equipment for procedures Prepare and administer injections, change dressings, and facilitate wound management under providers orders Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyze and prepare for testing, log results, and perform lab call-backs Document basic patient care and procedures, utilizing appropriate forms and electronic medical records Schedule patients for tests, initial, and follow-up appointments if applicable in care setting Instructs patients and family regarding treatment and medication instructions Collaborate, take direction, and initiate actions that will allow the assumption of cross-functional team actions to ensure seamless patient care Phlebotomy Perform opening/closing clinic duties and patient call backs Follow prescribed safety standards in operating all required radiologic equipment Experience with positioning patients and x-ray equipment to achieve desired diagnostic image Knowledge and experience with appropriate shielding protocols Select length and intensity of radiation exposure on individual patient basis or to specification of examination Use of CR and DR systems Examine images for properties such as density, contrast, definition, magnification, and distortion Send and store images Perform other duties as assigned Requirements and Qualifications : Education: Graduate of an accredited Limited Radiologic Technology Program required or NCT Program Certification/License: Current state Limited Medical Radiologic Technologist (L MRT ) or N on-Certified Technician with Spine, Extremities, and Chest Modules licensure required . Current BLS for Healthcare Providers required . Experience: Prior Medical Assistant, NC-T or Limited Radiologic Te chnologist experience preferred #RT
CMA Full-time
Texas MedClinic Urgent Care

Certified Medical Assistant

Texas MedClinic Urgent Care Hutto, TX
The Certified Medical Assistant is responsible for providing patient care services, determining medical conditions, and preparing patients for examination and treatment under the direction of the Provider. The ideal CMA candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care! Essential Functions and Responsibilities: Prepare patients for examination, records vitals and history, and provides treatment as applicable Prepares exam/treatment rooms; select, setup, sterilize, and maintain medical supplies and equipment for procedures Prepare and administer injections, change dressings, and facilitate wound management under providers orders Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyze and prepare for testing, log results, and perform lab call-backs Authorize medication refills as per providers direction and provide prescription information to pharmacies Document basic patient care and procedures, utilizing appropriate forms and electronic medical records Schedule patients for tests, initial, and follow-up appointments Instructs patients and family regarding treatment and medication instructions Collaborate, take direction, and initiate actions that will allow the assumption of cross-functional team actions to ensure seamless patient care Phlebotomy Perform other duties as assigned Requirements and Qualifications: Education: High school graduate or equivalent is required. Certificate/License: Current Certification as a Medical Assistant through one of the following programs is required (RMA, AAMA, NCCT, CMAC, AMCA). Current BLS certification is required. Experience: A minimum of one (1) year of relevant experience is preferred. Community Care Partners is an Equal Opportunity Employer (EEO) #CS
CMA Full-time
Texas MedClinic Urgent Care

Certified Medical Assistant - Round Rock

Texas MedClinic Urgent Care Round Rock, TX
The Certified Medical Assistant is responsible for providing patient care services, determining medical conditions, and preparing patients for examination and treatment under the direction of the Provider. The ideal CMA candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care! Essential Functions and Responsibilities: Prepare patients for examination, records vitals and history, and provides treatment as applicable Prepares exam/treatment rooms; select, setup, sterilize, and maintain medical supplies and equipment for procedures Prepare and administer injections, change dressings, and facilitate wound management under providers orders Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyze and prepare for testing, log results, and perform lab call-backs Authorize medication refills as per providers direction and provide prescription information to pharmacies Document basic patient care and procedures, utilizing appropriate forms and electronic medical records Schedule patients for tests, initial, and follow-up appointments Instructs patients and family regarding treatment and medication instructions Collaborate, take direction, and initiate actions that will allow the assumption of cross-functional team actions to ensure seamless patient care Phlebotomy Perform other duties as assigned Requirements and Qualifications: Education: High school graduate or equivalent is required. Certificate/License: Current Certification as a Medical Assistant through one of the following programs is required (RMA, AAMA, NCCT, CMAC, AMCA). Current BLS certification is required. Experience: A minimum of one (1) year of relevant experience is preferred. Community Care Partners is an Equal Opportunity Employer (EEO) #CS
CMA Full-time
Texas MedClinic Urgent Care

Medical Assistant - Dripping Springs

Texas MedClinic Urgent Care Dripping Springs, TX
Under general supervision, the Medical Assistant is responsible for providing patient care services, determining medical conditions, and preparing patients for examination and treatment under the direction of the Provider. Essential Functions and Responsibilities: Prepare patients for examination, records vital signs and history, and provides treatment as applicable Prepares exam/treatment rooms; select, setup, sterilize, and maintain medical supplies and equipment for procedures Prepare and administer injections, change dressings, and facilitate wound management under providers orders Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyze and prepare for testing, log results, and perform lab call-backs Document basic patient care and procedures, utilizing appropriate forms and electronic medical records Schedule patients for tests, initial, and follow-up appointments if applicable in care setting Instructs patients and family regarding treatment and medication instructions Collaborate, take direction, and initiate actions that will allow the assumption of cross-functional team actions to ensure seamless patient care Phlebotomy Perform opening/closing clinic duties and patient call backs Perform other duties as assigned Requirements and Qualifications: Education: High school graduate or equivalent is required. Certificate/License: Current Certification as a Medical Assistant through one of the following programs is preferred (RMA, AAMA, NCCT, CMAC, AMCA). Current BLS certification is required. Experience: A minimum of one (1) year of relevant experience is preferred #CS
CMA Full-time
Texas MedClinic Urgent Care

Medical Assistant (NCT) or LMRT - Kyle

Texas MedClinic Urgent Care Kyle, TX
Under general supervision, the Med ical Assistant – NCT or Limited Medical Radiologic Technologist (LMRT) is responsible for providing patient care services, determining medical conditions, and preparing patients for examination and treatment under the direction of the Provider. The MA-NCT or Limited Medical Radiologic Technologist prepares for and performs standard x-ray examinations, while using proper technique and positioning per provider orders. The team member will be responsible for preparing patients for exams, updating medical records, utilizing x-ray equipment, and notifying the imaging supervisor of any equipment issues. Additional back-office duties as assigned. Essential Functions and Responsibilities: Prepare patients for examination, records vital signs and history, and provides treatment as applicable Prepares exam/treatment rooms; select, setup, sterilize, and maintain medical supplies and equipment for procedures Prepare and administer injections, change dressings, and facilitate wound management under providers orders Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyze and prepare for testing, log results, and perform lab call-backs Document basic patient care and procedures, utilizing appropriate forms and electronic medical records Schedule patients for tests, initial, and follow-up appointments if applicable in care setting Instructs patients and family regarding treatment and medication instructions Collaborate, take direction, and initiate actions that will allow the assumption of cross-functional team actions to ensure seamless patient care Phlebotomy Perform opening/closing clinic duties and patient call backs Follow prescribed safety standards in operating all required radiologic equipment Experience with positioning patients and x-ray equipment to achieve desired diagnostic image Knowledge and experience with appropriate shielding protocols Select length and intensity of radiation exposure on individual patient basis or to specification of examination Use of CR and DR systems Examine images for properties such as density, contrast, definition, magnification, and distortion Send and store images Perform other duties as assigned Requirements and Qualifications : Education: Graduate of an accredited Limited Radiologic Technology Program required or NCT Program Certification/License: Current state Limited Medical Radiologic Technologist (L MRT ) or N on-Certified Technician with Spine, Extremities, and Chest Modules licensure required . Current BLS for Healthcare Providers required . Experience: Prior Medical Assistant, NC-T or Limited Radiologic Te chnologist experience preferred #RT
CMA Full-time
Austin Regional Clinic

LVN/Medical Assistant (ENT)

Austin Regional Clinic Austin, TX
ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ RESPONSIBILITIES: Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. Refills medication following the ARC refill protocols. Accurately and completely rooms patients, takes and documents vital signs, prepares patients for provider exam Follows clinic protocols and directions given by nursing team leader or supervisor. Performs diagnostic testing including but not limited to EKGs, audiograms, tympanograms, spirometry, and visual screenings with reporting and documentation as appropriate. Monitors inventory of medical and/or office supplies and equipment, ensuring units and/or rooms are properly stocked and supplies are current and not expired. Orders supplies as needed. Responsible for reviewing both Provider refill in basket and assisting with daily medication refill request using the ARC refill protocol. Responsible for reviewing EPIC triage call in basket for any callbacks. Cleans patient rooms as needed, including proper handling of dirty laundry. Ensures laundry cart is stocked with fresh linens on a daily basis. May assist providers with sigmoidoscopy exams and cardiac stress testing by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam. Reports and documents appropriately. Maintains equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.) Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. Regular and dependable attendance. Follows the core competencies set forth by the Company, which are available for review on CMSweb. Works holiday shift(s) as required by Company policy. LVN: Administers medications and injections. Provides direct nursing care to patients and distributes medications and treatments under physician order according to accepted standards of care. Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance. May provide vaccine management including ordering and monitoring vaccine usage/wastage, facilitating the maintenance of the vaccines, participating in educational opportunities, utilizing the Texas Vaccine for Children Provider Manual, and completing reportable documentation as recommended by Texas Department of State Health Services. May facilitate the implementation, monitoring and evaluation of the immunization program. Calls patients and informs of lab results. Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. Participates in the orientation of new employees. Staff Medical Assistant: Provides patients with educational materials as directed. Administers medication under physician’s direction and within the scope of practice as demonstrated by completion of training and testing. Responsible for reviewing result note in basket and calling /informing patients of normal lab results. Reviews provider instructions regarding abnormal results. QUALIFICATIONS: LVN: Education: High school diploma or equivalent. Graduation from an accredited school of vocational nursing. Experience: Previous experience in an ambulatory or acute care setting preferred. Required Certificate/License: Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas and current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card required. Will be required to maintain a current vocational nursing license and CPR certification during employment. Knowledge, Skills and Abilities: ● Ability to engage others, listen and adapt response to meet others’ needs. ● Ability to align own actions with those of other team members committed to common goals. ● Excellent computer and keyboarding skills, including familiarity with Windows. ● Excellent verbal and written communication skills. ● Ability to manage competing priorities. ● Ability to perform job duties in a professional manner at all times. ● Ability to understand, recall, and communicate, factual information. ● Ability to understand, recall, and apply oral and/or written instructions or other information. ● Ability to organize thoughts and ideas into understandable terminology. ● Ability to apply common sense in performing job. ● Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role ● Skill in nursing practices within the scope of responsibilities assigned to this role ● Skill in organization and efficiency ● Excellent customer service skills. ● Excellent interpersonal & problem solving skills. ● Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast –paced environment ● Ability to have excellent attention to detail. Staff Medical Assistant: Required: High school diploma or equivalent. Required to meet one of the following: Medical Assistant experience, or CNA/EMT/PCT(or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or Graduate of a medical assistant program. Preferred: Six (6) months or more experience as a Medical Assistant. Certificate/License Medical Assistant certification preferred. Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card or within 60 days of hire required. Knowledge, Skills and Abilities Ability to administer medications & injections within scope of position within 90 days of hire. Knowledge of medical terminology. Excellent organizational skills. Excellent phone listening skills. Ability to multi-task in a fast-paced environment and manage competing priorities. Excellent customer service skills. Excellent verbal and written communication skills. Excellent interpersonal & problem solving skills. Ability to work in a team environment. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to engage others, listen and adapt response to meet others’ needs. Ability to align own actions with those of other team members committed to common goals. Excellent computer and keyboarding skills, including familiarity with Windows. Ability to manage competing priorities. Ability to perform job duties in a professional manner at all times. Ability to understand, recall, and communicate, factual information. Ability to understand, recall, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to apply common sense in performing job. Work Schedule: Monday - Friday 8AM - 5PM
CMA Full-time
Planned Parenthood of Greater Texas

Bilingual Reproductive Health Assistant

Planned Parenthood of Greater Texas Austin, TX
Overview The Reproductive Health Assistant (RHA) is an essential part of the healthcare team providing comprehensive health education and direct patient care, demonstrating a positive, cooperative manner, and a willingness to assist team members when needed. RHA’s perform high-quality, responsive, and efficient patient care delivery in a clean, safe and comfortable health center. The RHA has significant impact on the patient experience and is expected to view services through the patient’s eyes to serve patients promptly, completely and in a friendly manner. Understands and complies with organization and health center protocols, policies and procedures. In addition, follows organization risk management and safety procedures. Supports the organization’s strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service, and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness. Responsibilities • Performs a variety of responsibilities in direct patient care including but not limited to: greeting patients promptly and in a welcoming manner, providing high quality care, interviews patients and obtain medical history information, provides education to patients regarding the purpose of their visit, performs patient check-in and check-out, accurately updates patient charts, confirms that all medication, equipment and supplies are stocked in health center including sterile instruments, assists with patient discharge instructions. • Practices a patient-focused approach to healthcare as demonstrated by interactions showing respect, knowledge, responsibility, compassion, and access to care. • Provides comprehensive education, accurate information and answers questions objectively about medical services offered at the affiliate including but not limited to, abortion, birth control, sexually transmitted infections, and pregnancy in a caring, non-biased, non-judgmental and non-directive manner. • Provides pregnancy options counseling in a comprehensive, non-directive, and non-coercive manner. Ensures that a patient having a pregnancy test is educated on all options including parenting, adoption and abortion and receives accurate information and appropriate referrals. • Provides and explains Patient Education Sheets, and Informed Consent Forms to patients to ensure understanding of materials and services, and ensures that patients with limited English proficiency receive information in the language which they best understand. • Maintains medical supplies inventory including inventorying stock, placing orders, and verifying receipt. • Accurately takes and records patients’ demographic information, vital signs, and medical history. Obtains a medical history by asking patients questions about their medical conditions, medications and allergies. Records any findings into the patient charts and alerts the physician and/or clinician of the results. • Performs blood draws (venipuncture) and intramuscular (IM) injections. • May train less experienced Heath Center team members in job functions/duties/protocols. • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations. • Verifies and completes requests for medical records per policy. • Maintains equipment operating by following operating instructions, troubleshooting breakdowns, performing preventive maintenance, and initiating repair requests. • Reviews consent form with patient and obtains informed consent for services, and procedures. Obtains informed consent from patients prior to the delivery of services per organization protocols. • Supports the clinician by performing lab testing and vital signs appropriate to the patient and notifying the clinician of special concerns pertinent to the visit. • Reviews test results with patients and when appropriate, educates patients with abnormal results regarding the nature of the problem, method and treatments prescribed, and instructions and information about proper follow-up, including referral to appropriate medical, financial, and social service resources when necessary. • Consistently utilizes an empathic approach to patient care delivery. • Provides compassionate care to patients using a holistic approach ensuring that patients’ physical, mental, social and emotional needs are addressed. • Provides contraceptive supplies, prescribed medications, and intramuscular injections as ordered by the clinician per health center protocols. Provides specific instructions on each patient’s selected birth control method. • Triage phone calls to clinicians as appropriate. • Reviews electronic practice management (EPM) and electronic health records (EHR) systems for any alerts for outstanding follow-up needs and advise patients of their follow-up status or discuss the clinician’s recommendations with the patient at each visit. • Maintains an awareness of clinic flow and visit cycle times and contributes to the efficient delivery of care by working with a sense of urgency to respect the time of patients and increase access to services. • Maintains discretion and patient confidentiality at all times, using appropriate guidelines on release of information. • Contributes to a culture of continuous quality improvement by reporting incidents timely and completing incident reports. • Understands and complies with regulations from all governing entities and health center protocols including but not limited to Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and Occupational Safety and Health Administration (OSHA) safety standards. • Performs the following front office duties as assigned: o Greets and directs guests appropriately and in a courteous manner that projects a positive image of PPGT. o Receives and directs phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients o Supports the check in or check out areas. o Places reminder phone calls for scheduled appointments. o Visually inspects visitors/patients and packages entering and leaving the health center. o Observes security cameras and grounds, secures building at end of shift. o Completes daily health center closing procedures such as preparing deposits and balances cash drawer. Strictly adheres to revenue handling policies. o Reviews method of payment and obtains insurance information as applicable. • Maintains laboratory, sterilization, temperature and cleaning logs. • Handles lab specimens per organization protocols and performs laboratory testing as required by Clinical Laboratory Improvement Amendments (CLIA) when ordered by the clinician. • Sets-up and cleans laboratory area and exam rooms including maintaining a clean, neat arrangement; collecting and washing instruments; properly disposing of all trash; maintaining medical supplies and equipment in examination and laboratory areas. • Attends and participates in health center staff meetings and huddles. • Completes employee training for handling of situations involving conduct that endangers the welfare of minors, including mandatory reporting requirements. • Accepts individual and joint responsibility for, and the efforts to achieve health center annual goals regarding number of patients served, patient waiting time, appointment show rate, accuracy in the execution and recording of patient payments, customer satisfaction etc. • Has unrestricted access to patient protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule. • Embraces the organization’s ‘In This Together customer service standards and uses them with internal and external customers, every person, every time. • Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Qualifications H/S Diploma or equivalent and 1 year of experience in any of the following: customer service, healthcare or social services environment; an advanced degree may be substituted for up to 1 year of experience (e.g. Associates/ Bachelor’s/Master’s). When education is substituted for experience, a minimum of 1 year of customer service experience is required. Preferred: Medical Assistant or Certified Nurse Assistant or Phlebotomy or Emergency Medical Technician (EMT) certificate, national certification or diploma from a fully accredited medical assistant educational program as identified in the Database of Accredited Postsecondary Institutions and Programs may be substituted for up to 6 months of experience. Preferred: Electronic Practice Management system or Electronic Health Records system experience (EPM/EHR). Agency Standards Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. Other PPGT is an equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug-free and tobacco-free workplace. Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster: Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster. Required Knowledge, Skills, and Abilities • Must be able to work all health center hours of operation including evenings and weekends. • Must be able to travel and support other health center locations as required. • Fluency in Spanish/English may be required (if a job requirement it is documented in your employee records). • Strong organizational skills and ability to multi-task. • Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process. • Excellent verbal and written communication skills. • Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs. • Ability to work effectively as a team member. • Ability to manage details, handle a variety of tasks simultaneously and work under pressure. • Ability to effectively use organization’s computer systems. • Be discreet and safeguard confidential information. • Possess integrity and compliance – can be relied upon to act ethically. • Organizational Commitment: Demonstrates an ability and willingness to align one’s own behavior with the needs, priorities and goals of the organization. • Recovery Skills: Responds effectively and acknowledges responsibilities when patients (internal or external) experience problems or mistakes; rectifies the situation to restore patient satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions. • Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments. • Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation. • Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines. • Exemplify the organization’s In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission. Essential Physical Requirements/Working Conditions Must be able to climb, balance, bend, stoop, kneel, crouch, reach, and grasp. Must be able to stand, particularly for sustained periods of time. Must be able to move about on foot to accomplish tasks, such as moving from one work site to another. Must be able to push/pull. Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles, electrical current, or exposure to infectious diseases. Must be able to lift and/or exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Health Center environment.