About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description RECRUITING CANDIDATES FROM SALEM, PENNSVILLE AND WOODSTOWN Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing input on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights. All incumbents must have satisfactorily completed a Cooper IDX training program to include: Registration, Scheduling, E-Commerce and FSC. Annual eligibility certification required. Serves as a mentor and role model and displays Cooper’s Core Values. Ability to provide on-site training. Excellent customer service skills; Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members. Knowledge of patient rights, aseptic/sterile technique and infection control best practices. Excellent written communication skills, computer literate, typing skills, comfortable with Microsoft Office software. Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management. Experience Required Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients. Scheduling, registering and working on an electronic health record with knowledge of front desk Minimum of 1year of experience working with IDX and Epic required. Education Requirements High School Diploma or Equivalent required. Graduate of an MA Clinical Training program required. License/Certification Requirements Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMAor for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification) BLS required.
Job Summary: Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside of their primary center. Duties/Responsibilities: Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure. Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel. Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician. Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision. Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times. Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls. Required Skills/Abilities: Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic. Self-starter with the ability to think creatively and work effectively. Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership. Strong communicator that is customer oriented. Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects. Experience with claims/quality reports and analytical software packages. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Ability to travel on occasion for company meetings. Education and Experience: High school diploma or equivalent education (GED) required. Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required. A minimum of 1 year work experience as a Medical Assistant. 6+months' phlebotomy experience is highly desired. BLS for Healthcare Providers required. EClinical Works or similar EMR experience. Experience working with geriatric patients is a plus. Embodies and serves as a role model of ArchWell Health’s Values: Be compassionate Strive for excellence Earn trust Show respect Stay resilient Always do the right thing About ArchWell Health: At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life. Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members. ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
