Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing Perform rapid screening tests (influenza, strep, mono, glucose, etc.) Assist providers during examination and treatment Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed Prepare and assist clinician with procedure set up and injury care Apply bandages, dressings and splints as ordered by the treating clinician Dispense medications and DME as ordered by the treating clinician in accordance with state regulations Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center Maintain supplies, clean rooms and equipment, and stock exam rooms Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected In partnership with center leadership, assist with patient flow and volume Keep patients informed of expected wait times during all aspects of the center visit Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping Ensure accuracy in documentation Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed Follow HIPAA guidelines and safety rules Attend center staff meetings or huddles as required Assist in maintaining a neat, clean, and orderly appearance throughout the facility Complete any applicable training including but not limited to clinical competency training that occurs monthly This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: Vocational/Technical/Business School Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience (must meet credentials in the state of employment in accordance with state requirements and applicable regulations) Job-Related Experience Customarily has at least six months or more of medical assistant experience Knowledge of medical procedures and medical terminology Working knowledge of occupational medicine requirements (state specific) preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Able to communicate both verbally and in writing in a clear, and professional manner Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues Must participate in initial and ongoing training as required Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This position is eligible to earn a base compensation rate in the state range of $19.30 to $25.09 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. External candidates: submit your application on concentra.com/careers Current colleagues: visit the internal career portal on the main page of MyConcentra to apply Center Achievement Bonuses This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
Overview Bonus Potential! Monthly and Quarterly Bonus Incentives! Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a Clinical Manager, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentra’s medical protocols and in accordance with Concentra policies, practices, procedures and applicable regulations. Such activity will ensure the delivery of affordable, efficient, responsible and accountable healthcare of the highest quality to business, industry and patients. Responsibilities Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience Under the direction of the Center Medical Directors or designated Staff Physicians participates in managing medical treatment activities of the center and coordinating activities of the center with those of other centers Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best Mentors back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrates patience, skill and helping others succeed Assures support staff properly implements clinical policies and procedures Ensures documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs Meets with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the center Assures compliance with licensure, certification, and accreditation Participates in the hiring process for Center Administrators, Therapists and back-office personnel prior to offer of employment being extended Provides budgetary report to guarantee medical responsibility can be adequately met by operations Sponsors inter-disciplinary collaboration through personally demonstrated attributes of leadership. Effectively uses a cross-functional team approach to enhance center results Analyzes reports, test findings, results of examinations, and diagnoses condition; prescribes or administers treatment; oversees maintenance of case histories, health examination reports, and other medical needs Develops, implements, and monitors medical surveillance protocols for client companies Participates with the Therapy Director in the orientation of all new center therapists Facilitates the development of a team approach of medical care between the therapist and the Clinical Manager Works with the Center Therapy Director and the center Therapy team to implement “best practice patterns” Interacts with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner In Center Leadership Meetings, reviews clinical effectiveness, occupational reports and plans for clinic growth and development Meets with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relations Communicates with client representative upon seeing employer patients for initial injuries and change of status Participates in the development and presentation of educational programs to the client base Participates in new business development Actively responds to client needs, requests, concerns and complaints Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs Ensures accuracy when completing, executing tasks and performing quality assurance checks Ensures accurate, concise, timely and complete documentation of results and paperwork Provides an excellent, compassionate and warm patient experience regardless of patient volume Ability to manage time, prioritize and multi-task in a busy environment Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate Ability to consistently deliver quality care in a busy clinical environment Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values Listens to and understands internal and external client needs in order to act and address Committed to personal excellence and understands how daily work contributes to center operation Holds self and others accountable. Is willing and able to assist others in order to achieve results This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE) Current licensed nurse practitioner or physican assistant in the state where employed and in accordance with state laws of practice and must maintain the work state nurse practitioner or physician assistant licensure throughout the course of employment Job-Related Experience Customarily has at least two or more years of experience in occupational medicine, urgent care or an emergency setting Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated knowledge of occupational medicine requirements (state specific) Demonstrated working knowledge of clinical operations Knowledge of laws and regulations that govern delivery of rehabilitation services Knowledge of worker’s compensation and clinical procedures and all processes involved in the delivery of quality care Demonstrated excellent communication skills Demonstrated willingness to participate in Continuing Medical Education Leadership skills and management accountability Skilled in the treatment of minor trauma injuries and orthopedic injuries Knowledge of techniques and information needed to diagnose and treat human injuries Speaking to effectively convey information to colleagues, peers, patients, or clients Problem sensitivity Judgment and decision making Instructing skills to teach others Customer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction Social perceptiveness Active listening Documenting and recording information Additional Data Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call Compensation package: Competitive base salary with annual merit increase opportunity Monthly Stipend Monthly RVU Bonus Incentive Quarterly Quality Care Bonus Incentive Generous Paid Time Off package for new colleagues include: 24 days of Paid Time Off (annually, with roll-over) 5 days of Paid CME Time (annually) 6 Paid Holidays Medical Malpractice Coverage Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc. 401(k) with Employer Match Tuition Reimbursement opportunity Medical/Vision/Prescription/Dental Plans Life/Disability Insurance: Colleague Referral Bonus Program Opportunity to teach residents and students Training provided in Occupational Medicine Supplemental health benefits (accident, critical illness, hospital indemnity insurance) Pre-tax spending accounts (health care and dependent care FSA) Concentra accredited CME courses Occupational Health University Leadership development programs Relocation assistance (when applicable) Identity theft services Colleague discount program Unmatched opportunities for advancement locally and nationally This position is eligible to earn a base compensation rate in the state range of $131,782.56 to $189,203.46 salary depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. External candidates: submit your application on concentra.com/careers Current colleagues: visit the internal career portal on the main page of MyConcentra to apply Accepting applications on an ongoing basis This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
Straddling the Quinnipiac River just north of New Haven and the Long Island Sound sits the cozy New England community of North Haven, Connecticut, home to one of the first brickyards in the nation. You’ll find beautiful brick architecture peppering this vibrant college town.
Surrounded by iconic educational institutions and some of the leading hospitals in the nation, it’s a great place to build a satisfying nursing career. Here’s a look at what it would be like to work in various nursing jobs in North Haven, CT.
What salary can nursing professionals earn around North Haven? Nursing professionals can expect the following salary ranges for positions in and around North Haven, CT, and the wider New Haven County region:
Where can I find more information about the requirements to hold a nursing license in Connecticut? You can get the latest licensing information and updates from the Connecticut Board of Examiners for Nursing. This website also has helpful references to the state’s Nurse Practice Act and supporting regulations, forms and guides, and information about nursing programs. If you’re looking to renew your state license, here’s a step-by-step CT nursing license renewal guide.
What to Know When Seeking Nursing Jobs in North Haven, CT
North Haven’s population has a slightly higher median age of 46.1 years old compared to Connecticut as a whole (40.9), with 23% of residents aged 65 or older. There is some racial diversity in the patient base as well. A majority of the just over 24,000 residents are White (around 82%), followed by Asian (around 7%), Hispanic or Latino (around 5%), and Black (around 3%) — and 14% of people in North Haven speak a language other than English. This gives you the opportunity to develop your language and cultural competency skills, and to highlight both in your job applications.
As you consider healthcare positions in North Haven, you might also be interested in what’s available to you in the wider New Haven County region. IntelyCare’s job board has all of the latest full-time, part-time, contract, temporary, and per diem healthcare jobs from employers across the nation. If you’re looking for specific roles in the North Haven area, we’ve got those too:
The North Haven area offers some unique and prestigious career opportunities for healthcare professionals. With more than 12,000 employees, the Yale-New Haven Health system serves as the primary teaching hospital for Yale School of Medicine and provides care in 100 medical specialty areas across its 10 locations. Its North Haven campus provides comprehensive world-class care and can connect you with a nationally ranked and Magnet-recognized healthcare system.
But that’s just one of many hospitals in the area if you’re looking for hospital nursing jobs in North Haven, CT. Here are a few others that you can consider during your job search:
Whether you’re just starting out in your nursing career or have several years under your belt, the New Haven region is rich with opportunities. In fact, when looking at all of the practitioner and support roles North Haven encompasses, healthcare is the biggest employment sector in the area. You could find jobs ranging from medical research at the Frank H. Netter MD School of Medicine at Quinnipiac University to positions supporting public health at the Quinnipiack Valley Health District — and any number of jobs at medical offices, clinics, or other facilities in between.
If your passion is post-acute care, there are dozens of nursing home facilities in the North Haven area looking for talented healthcare professionals. With the demand for these types of services increasing, many of these facilities are going out of their way to offer recruiting incentives for nursing professionals. This might include your choice of shift types at a facility — including temporary, contract, per diem, and part-time nursing jobs. In North Haven, CT, you’ll have a range of options to choose from.
North Haven is an easily accessible and transversable town with a range of road and rail transportation options. That’s likely why it has a lower than average commute time (under 22 minutes) compared to the rest of the U.S.
With a shorter commute, you’ll have extra time in the morning to grab a cup of coffee or to drop off your child (or pet) for daycare. Find the right ones for you among dozens of highly-rated daycare and pre-k options, as well as local pet sitters in the area.
Living in North Haven, CT
In North Haven, you get the best of many worlds — small-town living in a family-friendly locale, but with access to prestigious healthcare and academic institutions and plenty of social activities and events to boot. The town offers over 150 recreational programs and activities each year, including the widely attended Summer Concert Series held on the Town Green.
If you like the outdoors, you have your pick of several scenic trails at Peter’s Rock Park or Hansen Park — or you can simply enjoy the fresh air (and produce) during the Farmer’s Market season at the North Haven Fairgrounds. If the sights and sounds of college sports excite you, there are a wide range of games for Bobcats fans or Bulldogs fans to attend during the year. But if your idea of relaxation involves warm sand and soothing waves, then you’re just a 20-minute drive from Lighthouse Point Park and other beach areas near the New Haven Harbor.
With average temperatures around 73 degrees in the summer, North Haven’s climate is hospitable, but it can get chilly in the winter when it hits an average 46 degrees. The fall season treats residents to the full display of autumn as brilliant colors decorate the foliage and inspire the annual tradition of leaf peeping.
The benefits of living in North Haven do come at a slightly steep price. The cost of living in North Haven is about 9% higher than the national average, but only roughly 2% higher than that in Connecticut as a whole. If you’re looking to buy a home, the median cost is $359,300, a little more than the median value nationwide ($338,100), but with a better appreciation rate of about 10%, compared to 8.27% in the U.S. While you may have a slightly greater cost of living, you would be surrounded by an excellent, highly-rated public education system.
Want to See the NewestNursing Jobs in North Haven, CT?
If you’d like a wide range of career options and the ability to enrich yourself professionally and personally, North Haven might be just the right place for you. Take the next step in your career journey today getting matched with the latest nursing and healthcare jobs in your specialty.
