LPN Telehealth Full-time
St. Luke's University Health Network

Clinical Triage Specialist (LPN/RN) - Neurology (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to team members by serving as a clinical resource. The CTS is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: CTS RN - Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. CTS LPN - Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Oncology Full-time
St. Luke's University Health Network

Clinical Triage Specialist (RN) - Oncology/Palliative Care (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
LPN Outpatient Outpatient Full-time
St. Luke's University Health Network

Clinical Triage Specialist (LPN/RN) - Primary Care & Senior Care (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to team members by serving as a clinical resource. The CTS is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: CTS RN - Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. CTS LPN - Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Med-Surg Full-time
St. Luke's University Health Network

Experienced Registered Nurse, Acute Care (Med Surg), Opportunities at Multiple Campuses (Full Time,Part Time, Per Diem)

St. Luke's University Health Network Orwigsburg, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Nurses are pivotal to providing the care that is needed and demanded in our communities. At St. Luke's, we are proud to be the forerunners of that higher quality standard. Our philosophy and professional practice model are our commitment to safe, compassionate and quality patient centered care. Nursing uniquely leaves a lasting impression on patients and families who rely on these skills. Here at St. Luke’s, PCRAFT values are the guiding core principles of our health care team and the qualities we strive for with every encounter. Pride, caring, respect, accountability, flexibility and teamwork are the qualities our team will deliver every time. As a patient or prospective employee, you can count on every member of the St. Luke’s team to display PCRAFT values in every situation. Acute care nurses practice in a premier environment facilitated by our mission to be recognized as expert providers of innovative, personalized and maximally safe patient care. St. Luke’s fosters an environment of partnership with other members of the health care team while also placing high importance on developing nurses’ leadership skills and celebrating the successes of our nursing team. Acute Care Nurses provide advanced nursing care for patients with acute conditions and a wide variety of complexities. Acute care units are equipped with the latest advanced technology which may include Masimo’s Patient Safety Net vital sign monitoring system and Electronic Whiteboards. Be a part of the multi-disciplinary team where relationships are highly valued, and nurses build trusting bonds with their patients. Sign on Bonuses may be available on select units up to $20,000 for qualified candidates There are a variety of specialties available in our network for acute care nursing to expand your skill set and strengthen your knowledge with specific patient populations and disease processes. Oncology Neuroscience Renal Trauma Orthopedics Acute Rehab Cardiac Short Stay Medical-Surgical HOSPITAL LOCATIONS - openings may vary by campus availability: Allentown Campus Anderson Campus, Easton, Level 2 Trauma Center Bethlehem Campus, Level 1 Trauma Center Carbon Campus, Lehighton, Level 4 Trauma Center Easton Campus Geisinger St. Luke’s Campus, Orwigsburg, Level 4 Trauma Center Grand View Campus, Sellersville, Level 2 Trauma Center Miners Campus, Coaldale, Level 4 Trauma Center Monroe Campus, Stroudsburg, Level 4 Trauma Center Orthopedic Hospital, Allentown Sacred Heart Campus, Allentown Upper Bucks Campus, Quakertown, Level 4 Trauma Center Warren Campus, Phillipsburg NJ- to be considered for the Warren Campus, please apply here ​ RN All Specialties, Warren Campus SHIFT DETAILS: Positions may be available on various shifts including weekend program options and per diem. Apply now to talk to a recruiter about our current openings! Full time, 36 or 40 hours per week Part time, less than 36 hours per week Holiday and weekend requirements per unit and company policies Per Diem, minimum of 2 shifts/month. JOB DUTIES/RESPONSIBILITIES: Performs in depth, systematic assessment of all assigned patients. Formulates collaborative and individualized plan of care and identifies expected patient outcomes, using the nursing process and prioritizes patient care consistently utilizing available resources cooperatively with ancillary, nursing and other patient-team personnel to maintain standards for professional nursing practice. Functions as a professional role model and resource person providing guidance to co-workers. Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding attendance and dress code. TRAINING AND EXPERIENCE: Minimum of one year registered nurse experience required. Individualized orientation program for all areas. Maintain current BLS certification. Nurses with less than 1 year of experience please see our internship page. Nurse Internships EDUCATION: Registered Nurse with current license to practice in the State of Pennsylvania or New Jersey (Warren Campus). PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Occasionally lift, carry and push objects up to 75 lbs. Transports patients weighing up to 500 lbs. via wheelchair, bed and/or stretcher. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
LPN Outpatient Outpatient Part-time
St. Luke's University Health Network

Clinical Triage Specialist (LPN/RN) - Primary Care; Part-Time, 16 hours/week (PA & NJ Residents Only)

St. Luke's University Health Network West Walnut, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Hospice Hospice Full-time
St. Luke's University Health Network

Registered Nurse Hospice

St. Luke's University Health Network Bethlehem, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Renders professional nursing services to patient and families assigned, and demonstrates the ability to assess, to plan, to evaluate and to implement nursing care with attention to the special needs of the agency. Works in accordance with the Team's Plan of Care and written agency programs and policies. JOB DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Determines eligibility for admission; obtains financial and statistical data; formulates initial care plan according to the patient's condition. Collaborates with members of the interdisciplinary team to assure appropriate care planning. Communicates with the patient's physician and/or hospice Medical Director, both orally and in writing as required by the patient's condition and agency policy. Cooperates with the Volunteer Coordinator and is available to hospice volunteers for counsel, advice and training when dealing with the patients and families. Assumes general personal responsibility to keep informed of current changes and trends affecting Hospice care and professional nursing functions. Participates in the bereavement program and supervises volunteers in providing bereavement care. Carries primary responsibility for providing comprehensive nursing care, health teaching, guidance and supervision to the individual and family. Considers psychosocial, environmental, spiritual and financial needs. Supervises patient care given by LPNs and/or HHAs. Maintains and uses patient clinical records, reports and other written communications according to agency policy and directives. Documentation is timely, accurate and clearly outlines the goals and plans with emphasis on the family oriented approach to patient care. Records reflect contact with physicians and other agencies needed. Collaborates with the interdisciplinary team to develop, implement, and evaluate appropriate bereavement plans of care for families/significant others. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated. OTHER FUNCTIONS: Comprehensive knowledge of professional nursing theory and ability to apply it to the community health setting. Ability to communicate effectively, both orally and in writing, to patients, families, physicians and related persons. Ability to instruct nonprofessionals in the care and treatment of the physically and emotionally ill. Ability to prepare neat, timely, accurate and concise records and reports. Ability to accept and to utilize supervision. Ability to exercise tact, initiative and good judgment in dealing with people. Knowledge of the use of community resources. Interest in keeping abreast of trends and developments in nursing practice. Knowledge of and ability to apply Hospice care principles. Knowledge of principles of social service and counseling especially as they relate to death and dying. PHYSICAL AND SENSORY REQUIREMENTS: Physical Demands: Heavy Work Exertional activity Occasionally lift and/or carry 100 lbs Frequently lift and/or carry 50 lbs Stand and/or walk at least 6 hours in an 8-hour work day Non-Exertional activity Stooping (bending at the waist) and crouching (stooping and bending at the knees) – required frequently Handling (grasping) – required frequently Fingering (fine manipulation) – required only occasionally Important: The functional capacity to perform heavy work includes the functional capacity to perform medium, light and sedentary work. Good physical and mental health. Visual and auditory acuity required to provide comprehensive nursing care. Environmental Conditions: Inside – Office environment and patient homes Outside - Traveling to clinics and/or office errands in extreme cold and heat, wet and/or humid conditions, snow, ice and/or fog Hazards - Exposure to contagious disease, road driving and domestic pets ADDITIONAL REQUIREMENTS: 1. Possession of a current professional nurse licensure to practice in PA. 2. Position requires the use of your own private vehicle for Network business. You must have a valid driver’s license issued by the applicable state of residency, as well as evidence of auto liability insurance; which must have at least the state-minimum coverage limits. Insurance must be maintained at all times while being employed in this position. QUALIFICATIONS (MINIMUM ) EDUCATION: A graduate of an accredited school of professional nursing and possess a current active license to practice nursing in the Commonwealth of Pennsylvania. BSN preferred. TRAINING AND EXPERIENCE: Two years' experience as a professional nurse in nursing practice or previous community health and/or Hospice care as a professional nurse. WORK SCHEDULE/LOCATIONS: FULL-TIME- Day Shift, PART-TIME - Weekend Afterhours. Bethlehem, Monroe, Carbon/Schuylkill areas Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
LPN Telehealth Full-time
St. Luke's University Health Network

Clinical Triage Specialist (LPN/RN) - Cardiology (PA & NJ Residents Only)

St. Luke's University Health Network West Walnut, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to team members by serving as a clinical resource. The CTS is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: CTS RN - Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. CTS LPN - Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Telehealth Full-time
St. Luke's University Health Network

Clinical Triage Specialist (RN)- Gastroenterology & Colon and Rectal Surgery (PA & NJ Residents Only)

St. Luke's University Health Network West Walnut, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Outpatient Manager/Supervisor Outpatient Full-time
St. Luke's University Health Network

Supervisor, Clinical Triage (RN) - Access Center, Primary Care (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Supervisor, Clinical Triage (RN) is responsible for successfully managing a team of Clinical Triage Specialists (CTSs) and Patient Engagement Partners (PEPs) to deliver an exceptional patient experience in an afterhours setting. The Supervisor will ensure patients receive appropriate clinical triage advice using approved protocols and guidance. This role will also perform mentoring and leadership support to the team such as providing performance feedback, resolving queries, and day-to-day training. JOB DUTIES AND RESPONSIBILITIES: Oversees a team of Patient Engagement Partners (PEPs) and Clinical Triage Specialists-RN which serves as a resource and Subject Matter Expert (SME) for other team members and internal customers. Researches complex issues and works with support resources to resolve patient issues and/or partners with others to resolve escalated issues. Effectively collaborates and maintains close relations with Medication Management Supervisors to ensure an appropriate streamlined process remains in place for responding to clinical patient messages. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Monitors productivity, clinical protocol adherence, and quality standards and proactively works to achieve defined service levels. Monitors activity, performance and call quality to facilitate recognition, coaching/feedback, and escalation of variances to Manager, Connect to Care-Access Center. Collaborates with Manager, Connect to Care – Access Center and Workforce Management Analyst to effectively plan, optimize staffing and flex daily staffing, and monitor supply and demand in order to maintain service levels. Ensures PEPs and CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently. Provides clinical leadership to CTSs; regularly provides coaching and feedback to their team members for ongoing improvement and fosters a culture of collaboration and inclusivity. Analyzes current procedures, bringing suggestions for improvement to the attention of the Manager, Connect to Care-Access Center. Collaborates with practices and PODs to maintain connection with the while serving as a point of contact for specialty team matters. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: Required: Graduate of an accredited nursing program. Active Pennsylvania Nursing License. Active New Jersey Nursing License or ability to obtain within 90 days. Preferred: Bachelor’s degree in Nursing. TRAINING AND EXPERIENCE: Minimum 3+ years recent clinical experience in a physician office, home health, critical care and/or emergency room required. Electronic Medical Record system experience required. Epic experience preferred. Previous contact center experience preferred. Previous management experience preferred. Strong business acumen. Skilled in all forms of communication. Effectively able to develop self and others. Leadership presence/EQ, presents as a composed and competent leader. Quality focused. Exudes patient and customer service focus. Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Telehealth Part-time
St. Luke's University Health Network

Clinical Triage Specialist RN, Eves, Nights, Weekends - PA/NJ residents only

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
LPN Telehealth Full-time
St. Luke's University Health Network

Clinical Triage Specialist (LPN/RN) - Women's Care (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Women's Health experience strongly preferred The Clinical Triage Specialist (CTS) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to team members by serving as a clinical resource. The CTS is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: CTS RN - Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. CTS LPN - Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Full-time
St. Luke's University Health Network

Cardiology Registered Nurse (RN), Full Time

St. Luke's University Health Network Easton, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Varying hours based on the needs of the department. Primarily Monday through Friday, day shift limited on call. The Registered Nurse Cardiology is responsible for providing individual patient care based on the nursing process of assessment, planning, implementation, and evaluation. Abides by the regulations of the New Jersey/Pennsylvania State Registered Nurse Practice Act (based on work location), maintain standards of practice and adhere to St. Luke’s Hospital policies and procedures when providing patient care. JOB DUTIES AND RESPONSIBILITIES: Assesses and monitors patient during procedures including but not limited to: TEE, Pharmacologic echo, stress testing and other diagnostic testing as assigned Documents adequately on pertinent data sheets Performs venipuncture as required for testing Assists physicians with orders and physical assessment of patients and documents assessments Administers medications for procedures and documents appropriately Accepts responsibility of keeping record of controlled substance during procedure and follows protocol regarding storage of such substances. Maintains all crash carts. Accepts responsibility for providing safe, appropriate and ongoing quality patient care for patients experiencing procedures Provides follow-up telephone calls post procedure for ongoing quality improvement and customer service. Documents and reports any unusual findings to the manager Assists with performing pacemaker teachings, transtelephonic pacemaker analysis and event recorders, and reports abnormal findings to physicians Functions as a professional role model and resource person, providing guidance to co-workers Maintains equipment in good working condition and secures repairs at the direction of the manager PHYSICAL AND SENSORY REQUIREMENTS: Considerable standing/walking. Frequent use of hands. Frequent use of upper extremities to reposition patients, transport patients, and lifting supplies up to 25 lbs. Occasionally stoops, bends and reaches above shoulder level. Touching as it relates to feeling, hearing as it relates to normal conversation, high and low frequencies. Seeing as it relates to general, near, far, color, and peripheral vision. Also depth perception and visual monotony. EDUCATION: Graduate of professional nursing program. Registered Nurse with current license to practice in the State of New Jersey or Pennsylvania based on work location. ACLS Certified. TRAINING AND EXPERIENCE: Three years of Critical Care experience, cardiac background necessary. Ability to monitor and administer IV medications. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Part-time
St. Luke's University Health Network

Cardiology Registered Nurse (RN), Part Time Days

St. Luke's University Health Network Bethlehem, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Registered Nurse Cardiology is responsible for providing individual patient care based on the nursing process of assessment, planning, implementation, and evaluation. Abides by the regulations of the New Jersey/Pennsylvania State Registered Nurse Practice Act (based on work location), maintain standards of practice and adhere to St. Luke’s Hospital policies and procedures when providing patient care. JOB DUTIES AND RESPONSIBILITIES: Assesses and monitors patient during procedures including but not limited to: TEE, Pharmacologic echo, stress testing and other diagnostic testing as assigned Documents adequately on pertinent data sheets Performs venipuncture as required for testing Assists physicians with orders and physical assessment of patients and documents assessments Administers medications for procedures and documents appropriately Accepts responsibility of keeping record of controlled substance during procedure and follows protocol regarding storage of such substances. Maintains all crash carts. Accepts responsibility for providing safe, appropriate and ongoing quality patient care for patients experiencing procedures Provides follow-up telephone calls post procedure for ongoing quality improvement and customer service. Documents and reports any unusual findings to the manager Assists with performing pacemaker teachings, transtelephonic pacemaker analysis and event recorders, and reports abnormal findings to physicians Functions as a professional role model and resource person, providing guidance to co-workers Maintains equipment in good working condition and secures repairs at the direction of the manager PHYSICAL AND SENSORY REQUIREMENTS: Considerable standing/walking. Frequent use of hands. Frequent use of upper extremities to reposition patients, transport patients, and lifting supplies up to 25 lbs. Occasionally stoops, bends and reaches above shoulder level. Touching as it relates to feeling, hearing as it relates to normal conversation, high and low frequencies. Seeing as it relates to general, near, far, color, and peripheral vision. Also depth perception and visual monotony. EDUCATION: Graduate of professional nursing program. Registered Nurse with current license to practice in the State of New Jersey or Pennsylvania based on work location. ACLS Certified. TRAINING AND EXPERIENCE: Three years of Critical Care experience, cardiac background necessary. Ability to monitor and administer IV medications. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Outpatient Outpatient Full-time
St. Luke's University Health Network

Clinical Triage Specialist, RN, Primary Care/Senior Care - Access Center

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
LPN Outpatient Outpatient Full-time
St. Luke's University Health Network

Clinical Triage Specialist (LPN/RN) - Primary Care/Senior Care (PA & NJ Residents Only)

St. Luke's University Health Network West Walnut, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to team members by serving as a clinical resource. The CTS is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: CTS RN - Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. CTS LPN - Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Manager/Supervisor Telehealth Full-time
St. Luke's University Health Network

Supervisor, Clinical Triage (RN) - Neuroscience (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Supervisor, Clinical Triage (RN) is responsible for successfully managing a team of Clinical Triage Specialists (CTSs) and Patient Engagement Partners (PEPs) to deliver an exceptional patient experience in an afterhours setting. The Supervisor will ensure patients receive appropriate clinical triage advice using approved protocols and guidance. This role will also perform mentoring and leadership support to the team such as providing performance feedback, resolving queries, and day-to-day training. JOB DUTIES AND RESPONSIBILITIES: Oversees a team of Patient Engagement Partners (PEPs) and Clinical Triage Specialists-RN which serves as a resource and Subject Matter Expert (SME) for other team members and internal customers. Researches complex issues and works with support resources to resolve patient issues and/or partners with others to resolve escalated issues. Effectively collaborates and maintains close relations with Medication Management Supervisors to ensure an appropriate streamlined process remains in place for responding to clinical patient messages. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Monitors productivity, clinical protocol adherence, and quality standards and proactively works to achieve defined service levels. Monitors activity, performance and call quality to facilitate recognition, coaching/feedback, and escalation of variances to Manager, Connect to Care-Access Center. Collaborates with Manager, Connect to Care – Access Center and Workforce Management Analyst to effectively plan, optimize staffing and flex daily staffing, and monitor supply and demand in order to maintain service levels. Ensures PEPs and CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently. Provides clinical leadership to CTSs; regularly provides coaching and feedback to their team members for ongoing improvement and fosters a culture of collaboration and inclusivity. Analyzes current procedures, bringing suggestions for improvement to the attention of the Manager, Connect to Care-Access Center. Collaborates with practices and PODs to maintain connection with the while serving as a point of contact for specialty team matters. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: Required: Graduate of an accredited nursing program. Active Pennsylvania Nursing License. Active New Jersey Nursing License or ability to obtain within 90 days. Preferred: Bachelor’s degree in Nursing. TRAINING AND EXPERIENCE: Minimum 3+ years recent clinical experience in a physician office, home health, critical care and/or emergency room required. Electronic Medical Record system experience required. Epic experience preferred. Previous contact center experience preferred. Previous management experience preferred. Strong business acumen. Skilled in all forms of communication. Effectively able to develop self and others. Leadership presence/EQ, presents as a composed and competent leader. Quality focused. Exudes patient and customer service focus. Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Manager/Supervisor Oncology Full-time
St. Luke's University Health Network

Supervisor, Clinical Triage (RN)- Access Center; Endocrinology/Nephrology/Oncology/Palliative Care (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Supervisor, Clinical Triage (RN) is responsible for successfully managing a team of Clinical Triage Specialists (CTSs) and Patient Engagement Partners (PEPs) to deliver an exceptional patient experience in an afterhours setting. The Supervisor will ensure patients receive appropriate clinical triage advice using approved protocols and guidance. This role will also perform mentoring and leadership support to the team such as providing performance feedback, resolving queries, and day-to-day training. JOB DUTIES AND RESPONSIBILITIES: Oversees a team of Patient Engagement Partners (PEPs) and Clinical Triage Specialists-RN which serves as a resource and Subject Matter Expert (SME) for other team members and internal customers. Researches complex issues and works with support resources to resolve patient issues and/or partners with others to resolve escalated issues. Effectively collaborates and maintains close relations with Medication Management Supervisors to ensure an appropriate streamlined process remains in place for responding to clinical patient messages. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Monitors productivity, clinical protocol adherence, and quality standards and proactively works to achieve defined service levels. Monitors activity, performance and call quality to facilitate recognition, coaching/feedback, and escalation of variances to Manager, Connect to Care-Access Center. Collaborates with Manager, Connect to Care – Access Center and Workforce Management Analyst to effectively plan, optimize staffing and flex daily staffing, and monitor supply and demand in order to maintain service levels. Ensures PEPs and CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently. Provides clinical leadership to CTSs; regularly provides coaching and feedback to their team members for ongoing improvement and fosters a culture of collaboration and inclusivity. Analyzes current procedures, bringing suggestions for improvement to the attention of the Manager, Connect to Care-Access Center. Collaborates with practices and PODs to maintain connection with the while serving as a point of contact for specialty team matters. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: Required: Graduate of an accredited nursing program. Active Pennsylvania Nursing License. Active New Jersey Nursing License or ability to obtain within 90 days. Preferred: Bachelor’s degree in Nursing. TRAINING AND EXPERIENCE: Minimum 3+ years recent clinical experience in a physician office, home health, critical care and/or emergency room required. Electronic Medical Record system experience required. Epic experience preferred. Previous contact center experience preferred. Previous management experience preferred. Strong business acumen. Skilled in all forms of communication. Effectively able to develop self and others. Leadership presence/EQ, presents as a composed and competent leader. Quality focused. Exudes patient and customer service focus. Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN OR Part-time
St. Luke's University Health Network

Registered Nurse-Operating Room, Ophthalmology (Part Time, Days)

St. Luke's University Health Network Easton, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. 1-3 years Ophthalmology operating room experience preferred. The Registered Nurse delivers nursing care for patients across their life span, and through the nursing process, assesses, plans, implements, and documents the effects of care. Works cooperatively with ancillary, nursing and other patient-team personnel to maintain standards for professional nursing practice. These nursing functions of the Registered Nurse are carried out according to the New Jersey/Pennsylvania Nurse Practice Act (based on location), hospital policy, the hospital Mission Statement, and the Philosophy of the Department of Nursing. JOB DUTIES AND RESPONSIBILITIES: Performs in depth, systematic assessment of all assigned patients. Formulates collaborative and individualized plan of care and identifies expected patient outcomes, using the nursing process. Implements, evaluates and documents patient care interventions and effectiveness in accordance with care plan. Organizes, coordinates and prioritizes patient care consistently utilizing available resources. Maintains an awareness of unit budget. Functions as a professional role model and resource person providing guidance to co-workers. Takes active role in unit-based performance improvement. Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs. Complies with established chain of command for work related problems. Participates in identifying unit needs and supports unit goals and objectives that contribute to the growth of the Patient Services Department. Maintains departmental records for administrative and regulatory purposes. Collaborates with other caregivers to assure appropriate staffing levels on all shifts. Must be able to float as needed per unit and hospital policy. PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 2 hours per day; 1 hour at a time. Stand for up to 8 hours per day, 4 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Frequently lift, carry and push objects up to 75 lbs. Transport patients weighing up to 250 lbs. via wheelchair, bed and/or stretcher with assistance when appropriate. Consistently pull up to 10 lbs. Frequently pull up to 250 lbs. with assistance when appropriate. Frequently stoop and bend, crouch, kneel and climb. Frequently reach above shoulder level. Occasional crawling. Must be able to perceive attributes of an object through touch. Frequently finger and handle objects. Occasionally firmly grasp, twist, and turn objects with hands and fingers. Must be able to hear as it relates to normal conversation, and high and low frequencies. Must be able to see as it relates to general, near, far color, and peripheral vision, depth perception, and visual monotony (e.g. computer screen). EDUCATION: Current RN license in the State of New Jersey or Pennsylvania, based on work location. TRAINING AND EXPERIENCE: One year medical/surgical experience preferred. Individualized orientation program for all areas. Evidence of successful completion of BLS. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Telehealth Part-time
St. Luke's University Health Network

Weekend Registered Nurse, Virtual Nursing, Part Time

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Registered Nurse, Virtual Nursing who partners with bedside caregivers to provide technology-enabled clinical support across the inpatient care setting. Through the use of virtual care technology, enhances patient education, care coordination, patient safety, and clinical workflow efficiency while allowing bedside nurses to focus on direct patient care activities. JOB DUTIES AND RESPONSIBILITIES: Completes assigned virtual nursing activities, including patient education, documentation, and care coordination. Assists with care progression, discharge readiness, and escalation of patient care concerns. Supports evidence-based care delivery and continuity of care. Conducts virtual patient interactions and promotes patient and family engagement. Reinforces plans of care, discharge instructions, and medication education. Supports patient safety initiatives and escalates concerns to the appropriate care team members. Partners with bedside nurses, providers, care management, and interdisciplinary team members. Maintains timely communication to support high-quality patient care. Serves as a resource for virtual nursing workflows and patient education. Utilizes virtual care platforms, Epic, and communication technologies to support clinical workflows. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated. PHYSICAL AND SENSORY REQUIREMENTS: Ability to sit for extended periods while utilizing multiple computer monitors and communication platforms. Visual and auditory ability sufficient to monitor patient interactions and clinical information. Ability to communicate effectively through video, telephone, and electronic communication systems. EDUCATION: Graduate of an accredited School of Nursing. BSN preferred. TRAINING AND EXPERIENCE: Current Registered Nurse license in PA and NJ and/or Multistate Nursing license. BLS certification required. Clinical nursing experience preferred. Experience with Epic and virtual care technologies preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Telehealth Part-time
St. Luke's University Health Network

Virtual Acute Care Registered Nurse (RN), Part Time Nights

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Registered Nurse Virtual Response Center utilizes proactive technology and software to remotely monitor patients to assist the bedside clinical care teams in making real time decisions in the delivery of care for patients. Responsible for remotely monitoring all patients within the Network and in-home settings where Epic, Masimo, Patient Safety Net, etc. are utilized. Notifies nursing and providers of any clinical concerns in a timely manner to facilitate real time, proactive clinical decision making and compliance with protocols. JOB DUTIES AND RESPONSIBILITIES: Utilizes clinical assessment skills and available technology to assist the bedside clinical team in timely identification of potential patient clinical deterioration Demonstrates competence in the predictive analytic model and articulates understanding of each type of alert to include Sepsis Time Zero, Deterioration Index, etc Documents precisely in Epic the outcome of each encounter with clinical staff Partners with bedside nurses/clinicians effectively to inform, coach and support onsite nurses/clinicians, cultivating a therapeutic team approach. Clearly articulates reasons for the communication and interventions to clinical staff Formulates collaborative and individualized plan of care and identifies expected patient outcomes, using the nursing process Effectively communicates to VRC team members through formal handoffs including patient concerns to the oncoming staff Functions as a professional role model and resource person providing guidance to co-workers Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs Complies with established chain of command for work-related problems Participates in identifying unit needs and support unit goals and objectives PHYSICIAL AND SENSORY REQUIREMENTS: Requires sitting up to eight hours per day. Routinely use upper extremities; occasionally to lift items up to 10 pounds. Stoop, bend, and reach above shoulder level regularly. Hearing is required, being sharp and alert. General, near and peripheral visions are all required. EDUCATION: Registered Professional Nurse with current license to practice in the state of Pennsylvania. TRAINING AND EXPERIENCE: Minimum of 2 years of recent direct inpatient clinical experience. Strong technical aptitude and knowledge of healthcare information systems preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Telehealth Part-time
St. Luke's University Health Network

Virtual Acute Care Registered Nurse (RN), Part Time Evenings

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Registered Nurse Virtual Response Center utilizes proactive technology and software to remotely monitor patients to assist the bedside clinical care teams in making real time decisions in the delivery of care for patients. Responsible for remotely monitoring all patients within the Network and in-home settings where Epic, Masimo, Patient Safety Net, etc. are utilized. Notifies nursing and providers of any clinical concerns in a timely manner to facilitate real time, proactive clinical decision making and compliance with protocols. JOB DUTIES AND RESPONSIBILITIES: Utilizes clinical assessment skills and available technology to assist the bedside clinical team in timely identification of potential patient clinical deterioration Demonstrates competence in the predictive analytic model and articulates understanding of each type of alert to include Sepsis Time Zero, Deterioration Index, etc Documents precisely in Epic the outcome of each encounter with clinical staff Partners with bedside nurses/clinicians effectively to inform, coach and support onsite nurses/clinicians, cultivating a therapeutic team approach. Clearly articulates reasons for the communication and interventions to clinical staff Formulates collaborative and individualized plan of care and identifies expected patient outcomes, using the nursing process Effectively communicates to VRC team members through formal handoffs including patient concerns to the oncoming staff Functions as a professional role model and resource person providing guidance to co-workers Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs Complies with established chain of command for work-related problems Participates in identifying unit needs and support unit goals and objectives PHYSICIAL AND SENSORY REQUIREMENTS: Requires sitting up to eight hours per day. Routinely use upper extremities; occasionally to lift items up to 10 pounds. Stoop, bend, and reach above shoulder level regularly. Hearing is required, being sharp and alert. General, near and peripheral visions are all required. EDUCATION: Registered Professional Nurse with current license to practice in the state of Pennsylvania. TRAINING AND EXPERIENCE: Minimum of 2 years of recent direct inpatient clinical experience. Strong technical aptitude and knowledge of healthcare information systems preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
LPN Telehealth Full-time
St. Luke's University Health Network

Clinical Triage Specialist, LPN - Gen Surg, Wt Mgmt, ENT - Access Center

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS), LPN - Access Center will compassionately deliver an exceptional patient experience providing the first level of clinical triage resources to patients. The CTS-LPN is responsible for using medical training judgment in answering/returning patient calls related to direct care provided by the practices. This includes following a protocol established for the appropriate triage and escalation of medical questions/concerns. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as first level of clinical triage for patient and staff issues, and provides clinical advice based on clinical protocols, procedures, and escalation paths. Escalates patient concerns to CTS (RN) or Clinical Triage Supervisor to better assist patients with complex clinical concerns. Manages and responds to electronic patient messages whenever not answering inbound patient calls, and uses clinical judgment to prioritize, escalate, and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION: Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Two years of experience in a healthcare setting is required; customer service experience in a contact center is strongly preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Urgent Care Full-time
St. Luke's University Health Network

Registered Nurse - Full Time - West End Care Now

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Holiday Rotation The Registered Nurse (RN) Urgent Care delivers nursing care for patients across their life span, and through the nursing process, assesses plans, implements, and documents the effects of care. Within the urgent care setting care will be provided to occupational health patients (physicals, drug screens, injury care etc.,) and patients that arrive with an acute illness/injury. This individual will work cooperatively with ancillary, nursing and other patient-team personnel to maintain standards for professional nursing practice. These nursing functions of the RN are carried out according to the Pennsylvania Nurse Practice Act, Hospital policy, the hospital Mission Statement, and the Philosophy of the Department of Nursing. JOB DUTIES AND RESPONSIBILITIES: ​ Demonstrates the ability to perform the essential functions of the Registered Nurse. Provide essential medical care to both urgent care patients and occupational health patients Demonstrates knowledge of procedure done in this area and is able to assist physician as indicated. Implements, evaluates, and documents patient care interventions and effectiveness in accordance with care plan. Demonstrates an awareness of unit budget. Functions as a professional role model and resource person providing guidance to co-workers and students. Takes active role in unit-based Performance Improvement. Participates in identifying unit needs and supports unit goals and objectives. Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs. Develops, evaluates, and adjusts current and future staffing based upon patient care needs; initiates adjustments as needed. Assigns responsibility for patient care with the unit-based team. Facilitates staff education activities (i.e. orientation, competency, skill reviews, mandatory in-servicing). Provides input to annual performance reviews of assigned staff. Conducts customer service activities and handling of complaints – patients, families, staff or physician. Assists with management functions on unit. Manages daily operations within budget parameters. Performs in depth, systematic assessment of all assigned patients. Formulates collaborative plans of care and identifies expected patient outcomes. Implements, evaluates, and documents patient care interventions and effectiveness in accordance with care plan. Organizes, coordinates, and prioritizes patient care consistently utilizing available resources. PHYSICIAL AND SENSORY REQUIREMENTS: Sit up to 2 hours per day; 1 hour at a time. Stand for up to 8 hours per day; 4 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently life, push and carry objects up to 10 lbs. Frequently life, carry and push objects up to 75 lbs. Transport patients weighing up to 400 lbs. via wheelchair, bed and/or stretcher with assistance when appropriate. Consistently pull up to 10 lbs. Frequently pull up to 250 lbs. with assistance when appropriate. Frequently stoop, bend, crouch, kneel and climb. Frequently reach above shoulder level. Occasional crawling. Must be able to perceive attributes of an object through touch. Frequently finger and handle objects. Occasionally firmly grasp, twist, turn objects with hands and fingers. Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision, depth perception and visual monotony (e.g. computer screen). EDUCATION: Registered Nurse with current license to practice in the state of Pennsylvania. TRAINING AND EXPERIENCE: Successful completion of BLS. Experience in occupational medicine and urgent care is preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
LPN Outpatient Full-time
St. Luke's University Health Network

Neurology Licensed Practical Nurse - Neurology Chalfont

St. Luke's University Health Network Chalfont, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Licensed Practical Nurse's (LPN) primary responsibility is to assist in the delivery of health care management for the practice. This will include actively participating and supporting primary clinical teams. The LPN behaves in a professional manner, and consistently demonstrates and promotes the values of the organization. The LPN will work with and receive supervision from the Practice Administrator, physicians, nurse practitioners and physician assistants. JOB DUTIES AND RESPONSIBILITIES: Actively participates in maintaining and/or improving quality improvement initiatives, including but not limited to the Physician Billing computer system and patient satisfaction survey. Maintains high level of competence on Physician Billing computer system. Utilize computer system to schedule appointments and track referrals. Opens and closes office as required. Assists in capturing patient demographic information. Takes active role in facilitation of team approach to functions within the department attends departmental meetings, actively participates as a team member in resolution of problems as they are identified, analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration. Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services per practice protocol. Confers with the physician, NP or PA regarding any incomplete patient tests/consults or other incomplete orders to the patient visit. Prepares patients for the examination and treatment by escorting them from the reception area to the exam room prior to the provider entering the exam room. Height, weight and vital signs. Update medication list. Update allergies in record. Update personal, family and social history. Inquire about smoking status. Obtains the Chief Complaint for the visit. Provides other patient care services as needed/directed keeps exam rooms clean, maintaining clinical supplies in exam rooms, cleans and autoclaves contaminated instruments, gives injections or immunizations, Phlebotomy, Pulmonary Functions/Nebulizer, EKG, OB/GYN exams assist as needed. Disposes of Bio-Hazardous waste and regular waste per practice protocol. Maintains supplies - Medical supplies, disposing of expired Sample medication. As appropriate assists with scheduling outpatient testing, pre-certifying patients for procedures and referral processing, triage and respond to patient communications within practice guidelines, refill medications per practice protocol. Communicates and Coordinates with providers or Care Coordinators regarding hospital discharge, ED visits, Consulting physicians, Community resources, Disease management, Patient Self management, Patient and/or family education on chronic conditions, Individualized patient care plan. Follow-up contact with patient as indicated to ensure compliance with recommendations, medications, labs or other testing as well as specialist visits. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart ith supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision. EDUCATION: LPN with current state appropriate licensure TRAINING AND EXPERIENCE: Two years office experience in a similar setting. Current CPR required. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.
RN Outpatient Outpatient Full-time
St. Luke's University Health Network

Clinical Triage Specialist (RN) - Primary Care (PA & NJ Residents Only)

St. Luke's University Health Network Allentown, PA
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Michelle is currently ( prior to 3/10) working 32hrs per week and was PART TIME. Would like to extend her hours to 36 hrs per week making her FULL TIME. This is not a new position. She is currently already working in this position. Thank you. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. Verifies patient demographic information and accurately enters the updated information into electronic health record. Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. Strong communication skills Focused on compliance Demonstrates continuous growth Quality-driven Service-oriented Excels at time management Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.